Assistant Team Lead.Direct Banking Center-Balance Builder

Mashreq Global Services

3 - 6 years

9 - 13 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

training automation call monitoring sales telesales product presentation deployment performance measurement recruitment productivity improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

Select, recruit, train, certify and deploy Telesales Agents.
Design scripts for effective product presentation for different products in related different campaigns.
Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.

Responsible for delivery by the team of sales leads targets.
To ensure that number of unqualified leads are below 3%
Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.
Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
Generate competitive knowledge and create benchmarking standards for the team.
Measure and improve cost efficiency of Telesales by optimal utilization of resources.
Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
Design performance measurement metrics, evaluate and action.
Call monitoring, coaching and feedback of Telesales agents.
Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
Select, recruit, train, certify and deploy Telesales Agents.
Design scripts for effective product presentation for different products in related different campaigns.
Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.

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