External Hiring - Manager Q&T - Domestic

Teleperformance (TP)

3 - 7 years

6 - 10 Lacs

mumbai thane

Posted:4 hours ago| Platform:

Apply

Skills Required

hiring sourcing talent acquisition recruitment coaching head hunting hr generalist activities training quality monitoring quality analysis talent management employee engagement team leading quality assurance call monitoring performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.