Job Title:* 3rd Party Collection Agent (US Market) Job Description: We're hiring experienced collection agents for our US market operations! You'll work on 3rd party collections across multiple lines of business, including: - Medical billing collections - Credit card collections - Legal collections Requirements: - 1st or 3rd party collection experience in the US market - Immediate joiners preferred - Fluent English Salary & Benefits: - Up to 42,000 in-hand - 2 rotational week-offs If you're a motivated professional looking for a new challenge, apply now! How to Apply: Share your resume or contact us at 7499909371
Key Responsibilities: - Make outbound calls to customers with overdue accounts - Send automated reminders and personalized follow-up communications - Resolve customer queries and concerns related to payments - Negotiate payment plans and arrangements - Maintain accurate records of customer interactions - Meet collection targets and performance metrics - Requirements: - Excellent communication and negotiation skills - Ability to work in a fast-paced environment - Strong problem-solving and analytical skills - Proficiency in collection software and tools - Ability to maintain a professional tone and demeanor - Goals: - Recover outstanding debts in a timely and efficient manner - Build positive relationships with customers - Improve collection rates and reduce delinquency This role requires strong communication and negotiation skills, as well as the ability to work effectively with customers to resolve payment issues. HR Name - Shadaab Shaikh Contact - 7977184194
Job Title: Bulk Recruiter - International BPO (Vendor Management Hiring) Experience: 6 Months Location: Bhayandar Mumbai Employment Type: Full-Time Share your CV at sharmeen.shaikh@epicentertechnology.com Call or WhatsApp at +91 8080980786 Job Summary: Looking for a Bulk Recruiter with 6 months of experience in BPO vendor hiring. The role involves high-volume recruitment for international BPO roles such as Customer Support Executive and Sales Executive. Key Responsibilities: Handle bulk hiring for international BPO roles through vendor partners. Coordinate with multiple recruitment vendors to fulfill manpower requirements. Source, screen, and shortlist candidates for voice and non-voice roles. Schedule and follow up on interviews with operations teams. Ensure daily and weekly hiring targets are met. Maintain recruitment data and reports. Ensure a smooth candidate and vendor experience. Requirements: 6 months of experience in BPO bulk hiring (vendor management experience preferred). Basic understanding of international BPO processes and role requirements. Good communication and coordination skills. Familiar with job portals and sourcing tools. HSC or above.
Team Leader Job Duties: Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions Strong orientation towards Customer Experience Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required Manage projects as assigned within defined metrics and timelines Create an environment of high energy and enthusiasm Responsible for management of Engagement, Attrition and ESAT for the team Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment Resolve employee concerns with urgency & accuracy Work Location - Bhayander Shift Time - US rotational Shifts 5 days working and 2 week Offs
Job Duties: A Trainer is responsible for developing and delivering educational programs to enhance the skills and knowledge of individuals or teams. Which include designing training programs, delivering engaging sessions, assessing participants' learning, providing feedback, and continuously updating course content to align with industry trends and organizational goals. Experience & Qualification: Candidate should have minimum 1 year of relevant experience in training for Collections Process Min HSC from any certified board Should have excellent communication skills (written and spoken) Should be from a BPO background
US Sales leader you will be responsible for developing Epicenters presence in US and acquire new clients through a defined sales strategy. This role we be responsible to develop the strategy as well as overseeing the execution of the strategy to achieve the desires revenue targets. Responsibilities: Manage existing business accounts as well as identify and secure new business opportunities. Work with first time or newer outsources helping clients with shaping outsourcing strategy. Meet assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns. Build trust and drive deeper and wider client relationship that is measurable and actionable through our client satisfaction. Measures, creates, maintains, and executes on 13-year plan aligned and actionable with small tent of stakeholders inclusive of diversified growth, SWOT, and strategic roadmap. Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions and contracts. Negotiate commercials inclusive of complex pricing agreements with clients based on company business needs. Meet sales objectives and goals on an annual basis. Pro-actively identified opportunities to cross-/up-sell into accounts Develop effective pricing and contract negotiation strategies. Built a robust sales pipeline and manage it for predictable conversion cycle. Develop and managing a sales team; building and overseeing the work of the team. Responsible for ensuring compliant delivery of contract requirements, by driving accountability in stakeholder teams Develop a transparent methodology and dashboard to maintain viability to all concerned stakeholders on the development of the pipeline and the status of their contribution to the process. Required Qualifications should have : Bachelors degree or a higher degree is required. 15 Plus years of Experience. 5 or more years experience in the BPO or Contact Center arenas. 8 or more years experience in account management, account growth, and sales with experience creating strategies that exceed the business goals of our clients. 5 or more years of management of people. Experience as a trusted advisor with ability to manage client expectations throughout the duration of client engagement. Experience in strategizing and developing best in-class practices to effectively create, communicate and deliver customized sales opportunities that help drive incremental sales growth. Exceptional Presentation and Excel skills. Should have collaborated cross-functionally and worked closely with leaders from other internal teams. Managed multiple projects simultaneously and appropriately prioritize to meet business
Quality Analyst (QA Collections) To manage transaction quality profile for an international 3 rd party collections process To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedbacks To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Leading client calls, meetings, and calibrations with internal and external stakeholders Work from office Location - Bhayander US rotational shifts
Location: Bhayandar | Experience: 8+ Years | Qualification: Graduate Are you a results-driven operations leader with a passion for team performance and customer experience Join us as an Assistant Manager Operations and help drive excellence in our voice process function. Key Responsibilities: Lead and manage voice process executives and team leaders Monitor KPIs, analyze performance data, and implement improvement strategies Drive outbound sales performance Ensure compliance with quality standards and company policies Conduct and present Weekly/Monthly Business Reviews (WBR/MBR) Manage client communication and escalations What Were Looking For: We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) & has knowledge of all the Inbound core KPIs with some sales experience. 8+ years in voice process operations (2+ years in a supervisory role) BPO or insurance industry background preferred Strong leadership, communication, and analytical skills Proficient in MS Office & CRM systems Interested Send your resume to minakshi.shettigar@epicentertechnology.com along with the following details Total Experience (On paper AM exp):- Current CTC:- Expected CTC:- Notice Period:- Location:-
US based collection process, ( In this process you have call US Customer to collect there due payments from cutomer those who have missed their Credit card payments within 90 days. You have to make their payment on call /Conveince them to do payment done on call .) Shift Time - 5:30 PM to 10 AM (Rotational night shift) Week Off - 5 days working 2 days week off (Rotational) 6th day can be mandatory working as per business requirement - paid separately for it
Job Title: Xamarin / .NET MAUI Mobile Developer Location: Mumbai (Bhayandar) | Experience: 4+ Years About the Role: We are looking for an experienced Mobile Developer skilled in Xamarin and .NET MAUI to build and maintain mobile apps for Android & iOS , and desktop apps for Windows & MacOS . Key Responsibilities: Build and maintain cross-platform apps using Xamarin.Forms and .NET MAUI Migrate existing apps from Xamarin to MAUI Integrate REST APIs and third-party libraries Work with UX/UI team for responsive designs Perform testing & debugging for high-quality apps Manage data with SQL / SQLite Required Skills: Minimum 4+ years of experience in Xamarin mobile app development Strong knowledge of C#, XAML, Xamarin.Forms, and MAUI Hands-on migration experience (Xamarin MAUI) API integration & database experience (SQL/SQLite) Knowledge of async programming & dependency injection Familiar with Android & iOS development lifecycle
Role & Responsibilities: Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets Monitor team performance and provide timely feedback and coaching Ensure adherence to process SLAs, quality benchmarks, and compliance requirements Handle escalations and coordinate with internal departments for resolution Generate and analyze performance reports to identify improvement areas Conduct regular team huddles, performance reviews, training sessions & keep the team morale up Desired Candidate Experience: Graduate in any discipline (Preferred: B.Com or BBI) Minimum 2-3 years of experience in BPO industry At least 1 year of experience in a team handling or supervisory role in a non-voice process Proficiency in MS Office (Excel, Word, PowerPoint) Experience working with CRM tools and ticketing systems Ability to analyze data and derive actionable insights Strong leadership and team management capabilities Excellent communication and interpersonal skills Ability to manage performance and drive accountability Time management and multitasking abilities
Database Administrator Experience Must - Should have at least 2 to 4 year of experience in SQL server Database administrator Technical skills Must - MS SQL Server, SSIS, SSRS, SSAS, T - SQL, SQL Tuning, SQL Profiler, Log Shipping, DML, Linked server, Database Administration, My SQL Management skills Must - Active Team player, Self-motivated and learning attitude Others Must- Knowledge of other databases like MySQL, Oracle, and SQL programming will be added advantage. Role - Extensive experience writing T-SQL and stored procedures and query tuning on high transaction systems. Experienced in SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS). Experienced in ETL (Extract-Transform-Load) development / data integration, Data Transformation Services (DTS). Sound knowledge of RDBMS concepts, database architecture and SQL/T-SQL. Proficient with SQL server profiler for monitoring and troubleshooting database. Responsibilities- Create and manage multiple databases and assist in capacity planning. Monitor, maintain database systems and troubleshoot problems that may arise. Maintain data integrity and security (manage roles and permissions of database users). Use tools like SQL Profiler for database tuning. Generate traces, execution plans, identify performance issues, deadlocks/contention and resolve them. Develop strategies and implement solutions for managing back-ups, restoration and replication.
Roles & Responsibilities: Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization. Plan, implement & monitor deliverables for the teams reporting to him Coordinate with other departments for smooth implementation of work Responsible for maximizing revenue & minimizing cost. Coordination with the Clients, Experience in Client Management and Interaction will be preferred. Responsible for Daily Operational Reports. Responsible for morale & motivation of the staff. Responsible to train & create growth opportunities for Subordinates. Managing Employee Relations, conducting Skip Level meetings and improving employee connect Ability to liaise with relevant support departments stakeholders Ability to create an environment of trust and fairness, and drive organizational culture and values Desired candidate experience: Should have minimum 1 year of team handling experience Analytical Skills and data analysis using excel PowerPoint making & presentation skills Readiness to work in various shifts and weekends based on organizational requirements Basic understanding of key Financial evaluations and sensitivity to managing process P&L Strategy development and knowledge of operational metrics like attrition, service levels etc Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans Good negotiation and persuasive skills
Talent Acquisition (Bulk Recruiter) Location: Bhayandar Experience: 6 months to 2 years Working Days: 6 days a week Shift Timing: 1:00 PM to 10:00 PM Industry Type: Recruitment / Staffing / BPO / RPO Share your CV at 8080980786 for faster response Or email at sharmeen.shaikh@epicentertechnology.com Key Responsibilities: Manage end-to-end bulk hiring processes for various client requirements. Hands-on experience in vendor management and job portals like Naukri/Indeed Build and maintain a strong network of vendors and manage vendor performance to ensure timely closures. Screen, interview, and shortlist candidates based on job requirements. Coordinate and schedule interviews, follow up with candidates, and ensure a smooth onboarding process. Maintain daily/weekly recruitment reports and dashboards. Required Skills & Qualifications: Minimum 6 months to 2 years of experience in recruitment, with hands-on experience in bulk hiring Proven expertise in Vendor Management. Strong sourcing skills using multiple job portals and networking tools. Excellent communication and interpersonal skills. Ability to work in a fast-paced and target-driven environment. Willingness to work a 1 PM to 10 PM shift from the Bhayandar office
Job Summary: We're seeking an experienced Bulk Hiring Recruiter to join our team. The successful candidate will be responsible for sourcing and recruiting large volumes of candidates through various vendors and job portals. Key Responsibilities:- Source and recruit candidates through vendors and job portals Manage high-volume recruitment drives and meet recruitment targets Utilize various recruitment channels, including job boards, social media, and vendor partnerships Screen and shortlist candidates based on client requirements Coordinate with vendors and clients to ensure smooth recruitment process Track and report recruitment metrics, including time-to-hire and cost-per-hire Collaborate with internal teams to ensure recruitment strategies align with business objectives Requirements:- 1-3 years of experience in bulk recruitment or high-volume hiring Proven track record of meeting recruitment targets and delivering results Strong knowledge of recruitment channels, including job boards and vendor management Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize multiple tasks Strong analytical and problem-solving skills
Responsibilities: Interpret data and present reports/ Analysis and dashboard, Expert in advance excel to automate the given data to prepare Reports Must have skills: Should have strong experience in Advance excel, SQL,VBA, Power BI Applicant should be graduate Good communication skills Willing 24/ 7 rotational shift
About the Job Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Minimum Qualifications : Education : Graduate Job Roles & Responsibilities: Manage and lead a team of non-voice agents to achieve daily, weekly, and monthly performance targets Monitor team performance and provide timely feedback and coaching Ensure adherence to process SLAs, quality benchmarks, and compliance requirements Handle escalations and coordinate with internal departments for resolution Generate and analyze performance reports to identify improvement areas Conduct regular team huddles, performance reviews, training sessions & keep the team morale up Desired Candidate Profile: Graduate in any discipline (Preferred: B.Com or BBI) Minimum 23 years of experience in BPO industry At least 1 year of experience in a team handling or supervisory role in a non-voice process Proficiency in MS Office (Excel, Word, PowerPoint) Experience working with CRM tools and ticketing systems Ability to analyze data and derive actionable insights Strong leadership and team management capabilities Excellent communication and interpersonal skills Ability to manage performance and drive accountability Time management and multitasking abilities
Looking for a Bulk Recruiter with 6 months of experience in BPO vendor hiring/direct sourcing. The role involves high-volume recruitment for international BPO's Key Responsibilities: Handle bulk hiring for international BPO roles through vendor partners. Coordinate with multiple recruitment vendors to fulfill manpower requirements. Source, screen, and shortlist candidates for voice and non-voice roles. Schedule and follow up on interviews with operations teams. Ensure daily and weekly hiring targets are met. Maintain recruitment data and reports. Ensure a smooth candidate and vendor experience Requirements: 6 months of experience in BPO bulk hiring (vendor management experience preferred). Basic understanding of international BPO processes and role requirements. Good communication and coordination skills. Familiar with job portals and sourcing tools. HSC or above
Roles & responsibilities: To manage transaction quality profile To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedback To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Required Experience, Skills and Qualifications Good communication skills Should have experience managing Quality in BPO/ Contact Center Preferred to have six sigma knowledge and understanding of basic QC tools Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
We are looking for a qualified Chartered Accountant (CA) with a minimum of 10 years of post-qualification experience to lead and oversee the finance and accounts function. The ideal candidate will be responsible for end-to-end financial management, including bookkeeping, vendor billing, financial reporting, compliance, audits, taxation, budgeting, and strategic planning. This is a leadership role requiring strong technical, analytical, and team management capabilities. Job Summary: We are looking for a highly experienced and qualified Chartered Accountant (CA) with a minimum of 10 years of post-qualification experience to lead and oversee the finance and accounts function. The ideal candidate will be responsible for end-to-end financial management, including bookkeeping, vendor billing, financial reporting, compliance, audits, taxation, budgeting, and strategic planning. This is a leadership role requiring strong technical, analytical, and team management capabilities. Key Responsibilities: Bookkeeping & Accounting: - Oversee and ensure accurate maintenance of books of accounts in accordance with applicable accounting standards (Ind AS / IFRS). - Review and approve journal entries, reconciliations, and monthly closing activities. - Ensure integrity and accuracy of all financial data. Vendor Billing & Payables Management: - Supervise end-to-end vendor billing processes, ensuring compliance with internal controls and timely payments. - Review accounts payable and ensure reconciliation of vendor accounts. - Resolve escalated vendor issues and maintain strong vendor relationships. Financial Reporting: - Prepare and finalize monthly, quarterly, and annual financial statements. - Ensure compliance with statutory reporting and regulatory requirements. - Present financial reports to senior leadership with insights and recommendations. Budgeting & Forecasting: - Lead the budgeting process, prepare rolling forecasts, and conduct variance analysis. - Collaborate with departmental heads to monitor financial performance against budgets. Taxation & Statutory Compliance - Ensure timely and accurate filing of all statutory returns (GST, TDS, Income Tax, etc.). - Handle tax planning, assessments, and liaise with consultants and tax authorities. Audit & Internal Controls: - Manage statutory, internal, and tax audits end-to-end. - Implement and strengthen internal financial controls and ensure process compliance. Cash Flow & Treasury Management - Monitor and manage the organization's cash flow, banking, and fund requirements. - Liaise with banks for credit facilities, term loans, and treasury operations. MIS & Financial Analysis: - Oversee preparation of MIS reports, dashboards, and financial KPIs for management. - Conduct financial analysis and provide actionable insights for business decisions. ERP & Process Optimization - Manage financial ERP systems (SAP, Oracle, Tally, etc.). - Drive process improvements, automation initiatives, and standardization of accounting practices. Team Management - Lead and mentor a team of accountants and finance professionals. - Ensure continuous training and development of finance staff. Qualifications & Skills: - Chartered Accountant (CA) - Minimum 10 years of post-qualification experience in finance and accounts roles. - Strong understanding of Indian Accounting Standards, Companies Act, GST, TDS, and Income Tax regulations. - Proficiency in MS Excel, and experience with accounting and ERP systems (Tally, SAP, Oracle, etc.). - Excellent leadership, communication, and decision-making skills.