Job Title:* 3rd Party Collection Agent (US Market) Job Description: We're hiring experienced collection agents for our US market operations! You'll work on 3rd party collections across multiple lines of business, including: - Medical billing collections - Credit card collections - Legal collections Requirements: - 1st or 3rd party collection experience in the US market - Immediate joiners preferred - Fluent English Salary & Benefits: - Up to 42,000 in-hand - 2 rotational week-offs If you're a motivated professional looking for a new challenge, apply now! How to Apply: Share your resume or contact us at 7499909371
Key Responsibilities: - Make outbound calls to customers with overdue accounts - Send automated reminders and personalized follow-up communications - Resolve customer queries and concerns related to payments - Negotiate payment plans and arrangements - Maintain accurate records of customer interactions - Meet collection targets and performance metrics - Requirements: - Excellent communication and negotiation skills - Ability to work in a fast-paced environment - Strong problem-solving and analytical skills - Proficiency in collection software and tools - Ability to maintain a professional tone and demeanor - Goals: - Recover outstanding debts in a timely and efficient manner - Build positive relationships with customers - Improve collection rates and reduce delinquency This role requires strong communication and negotiation skills, as well as the ability to work effectively with customers to resolve payment issues. HR Name - Shadaab Shaikh Contact - 7977184194
Job Title: Bulk Recruiter - International BPO (Vendor Management Hiring) Experience: 6 Months Location: Bhayandar Mumbai Employment Type: Full-Time Share your CV at sharmeen.shaikh@epicentertechnology.com Call or WhatsApp at +91 8080980786 Job Summary: Looking for a Bulk Recruiter with 6 months of experience in BPO vendor hiring. The role involves high-volume recruitment for international BPO roles such as Customer Support Executive and Sales Executive. Key Responsibilities: Handle bulk hiring for international BPO roles through vendor partners. Coordinate with multiple recruitment vendors to fulfill manpower requirements. Source, screen, and shortlist candidates for voice and non-voice roles. Schedule and follow up on interviews with operations teams. Ensure daily and weekly hiring targets are met. Maintain recruitment data and reports. Ensure a smooth candidate and vendor experience. Requirements: 6 months of experience in BPO bulk hiring (vendor management experience preferred). Basic understanding of international BPO processes and role requirements. Good communication and coordination skills. Familiar with job portals and sourcing tools. HSC or above.
Team Leader Job Duties: Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions Strong orientation towards Customer Experience Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required Manage projects as assigned within defined metrics and timelines Create an environment of high energy and enthusiasm Responsible for management of Engagement, Attrition and ESAT for the team Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment Resolve employee concerns with urgency & accuracy Work Location - Bhayander Shift Time - US rotational Shifts 5 days working and 2 week Offs
Job Duties: A Trainer is responsible for developing and delivering educational programs to enhance the skills and knowledge of individuals or teams. Which include designing training programs, delivering engaging sessions, assessing participants' learning, providing feedback, and continuously updating course content to align with industry trends and organizational goals. Experience & Qualification: Candidate should have minimum 1 year of relevant experience in training for Collections Process Min HSC from any certified board Should have excellent communication skills (written and spoken) Should be from a BPO background
US Sales leader you will be responsible for developing Epicenters presence in US and acquire new clients through a defined sales strategy. This role we be responsible to develop the strategy as well as overseeing the execution of the strategy to achieve the desires revenue targets. Responsibilities: Manage existing business accounts as well as identify and secure new business opportunities. Work with first time or newer outsources helping clients with shaping outsourcing strategy. Meet assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns. Build trust and drive deeper and wider client relationship that is measurable and actionable through our client satisfaction. Measures, creates, maintains, and executes on 13-year plan aligned and actionable with small tent of stakeholders inclusive of diversified growth, SWOT, and strategic roadmap. Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions and contracts. Negotiate commercials inclusive of complex pricing agreements with clients based on company business needs. Meet sales objectives and goals on an annual basis. Pro-actively identified opportunities to cross-/up-sell into accounts Develop effective pricing and contract negotiation strategies. Built a robust sales pipeline and manage it for predictable conversion cycle. Develop and managing a sales team; building and overseeing the work of the team. Responsible for ensuring compliant delivery of contract requirements, by driving accountability in stakeholder teams Develop a transparent methodology and dashboard to maintain viability to all concerned stakeholders on the development of the pipeline and the status of their contribution to the process. Required Qualifications should have : Bachelors degree or a higher degree is required. 15 Plus years of Experience. 5 or more years experience in the BPO or Contact Center arenas. 8 or more years experience in account management, account growth, and sales with experience creating strategies that exceed the business goals of our clients. 5 or more years of management of people. Experience as a trusted advisor with ability to manage client expectations throughout the duration of client engagement. Experience in strategizing and developing best in-class practices to effectively create, communicate and deliver customized sales opportunities that help drive incremental sales growth. Exceptional Presentation and Excel skills. Should have collaborated cross-functionally and worked closely with leaders from other internal teams. Managed multiple projects simultaneously and appropriately prioritize to meet business
Quality Analyst (QA Collections) To manage transaction quality profile for an international 3 rd party collections process To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedbacks To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Leading client calls, meetings, and calibrations with internal and external stakeholders Work from office Location - Bhayander US rotational shifts
Location: Bhayandar | Experience: 8+ Years | Qualification: Graduate Are you a results-driven operations leader with a passion for team performance and customer experience Join us as an Assistant Manager Operations and help drive excellence in our voice process function. Key Responsibilities: Lead and manage voice process executives and team leaders Monitor KPIs, analyze performance data, and implement improvement strategies Drive outbound sales performance Ensure compliance with quality standards and company policies Conduct and present Weekly/Monthly Business Reviews (WBR/MBR) Manage client communication and escalations What Were Looking For: We require someone who has experience in handling an inbound center (Preferably a 7 day working process with more than 9 hours of daily operational window) & has knowledge of all the Inbound core KPIs with some sales experience. 8+ years in voice process operations (2+ years in a supervisory role) BPO or insurance industry background preferred Strong leadership, communication, and analytical skills Proficient in MS Office & CRM systems Interested Send your resume to minakshi.shettigar@epicentertechnology.com along with the following details Total Experience (On paper AM exp):- Current CTC:- Expected CTC:- Notice Period:- Location:-
US based collection process, ( In this process you have call US Customer to collect there due payments from cutomer those who have missed their Credit card payments within 90 days. You have to make their payment on call /Conveince them to do payment done on call .) Shift Time - 5:30 PM to 10 AM (Rotational night shift) Week Off - 5 days working 2 days week off (Rotational) 6th day can be mandatory working as per business requirement - paid separately for it
Job Title: Xamarin / .NET MAUI Mobile Developer Location: Mumbai (Bhayandar) | Experience: 4+ Years About the Role: We are looking for an experienced Mobile Developer skilled in Xamarin and .NET MAUI to build and maintain mobile apps for Android & iOS , and desktop apps for Windows & MacOS . Key Responsibilities: Build and maintain cross-platform apps using Xamarin.Forms and .NET MAUI Migrate existing apps from Xamarin to MAUI Integrate REST APIs and third-party libraries Work with UX/UI team for responsive designs Perform testing & debugging for high-quality apps Manage data with SQL / SQLite Required Skills: Minimum 4+ years of experience in Xamarin mobile app development Strong knowledge of C#, XAML, Xamarin.Forms, and MAUI Hands-on migration experience (Xamarin MAUI) API integration & database experience (SQL/SQLite) Knowledge of async programming & dependency injection Familiar with Android & iOS development lifecycle