2 - 6 years
0 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Quality Analyst (QA Collections)
To manage transaction quality profile for an international 3rd party collections process
To conduct audits as per defined guideline and sampling for transaction monitoring
To ensure 100% closure of feedbacks
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
To drive process improvement initiatives
To drive calibration sessions with internal or external customers
To conduct training for group of agents, when needed
To conduct quality induction for new hire batch
Leading client calls, meetings, and calibrations with internal and external stakeholders
Work from office
Location - Bhayander
US rotational shifts
Epicenter Technologies Private Limited
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9e-05 - 0.00014 Lacs P.A.
9e-05 - 0.00014 Lacs P.A.
