Customer Service Associate

Key Responsibilities:
- Make outbound calls to customers with overdue accounts - Send automated reminders and personalized follow-up communications - Resolve customer queries and concerns related to payments - Negotiate payment plans and arrangements - Maintain accurate records of customer interactions - Meet collection targets and performance metrics- Requirements: - Excellent communication and negotiation skills - Ability to work in a fast-paced environment - Strong problem-solving and analytical skills - Proficiency in collection software and tools - Ability to maintain a professional tone and demeanor- Goals: - Recover outstanding debts in a timely and efficient manner - Build positive relationships with customers - Improve collection rates and reduce delinquency

This role requires strong communication and negotiation skills, as well as the ability to work effectively with customers to resolve payment issues.
HR Name - Shadaab Shaikh Contact - 7977184194