About the job: Key Responsibilities: 1. Identify and contact potential clients through cold calls, emails, and text follow-ups 2. Pitch tailored advertising solutions (ads, videos) to drive social media engagement 3. Build and maintain strong client relationships to close deals 4. Thrive in a fast-paced, target-driven environment 5. Demonstrate excellent communication and negotiation skills 6. Show a proven track record in sales performance 7. Stay informed about current social media marketing trends 8. Be proactive, self-motivated, and goal-oriented 9. Work independently with minimal supervision Note: 1. Full-time, remote role with performance-based incentives Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-08-27 23:59:59 Other perks: 5 days a week Skills required: Sales About Company: Welcome to Srinergy Global, where innovation meets excellence in the realm of digital services. As a premier provider of data analytics, digital marketing, and call center solutions, we empower businesses to thrive in a rapidly evolving digital landscape. Our team of seasoned experts leverages cutting-edge technologies and data-driven strategies to deliver unparalleled results. We are passionate about transforming data into actionable insights, crafting compelling digital campaigns, and providing exceptional customer service. Our commitment to excellence, integrity, and customer satisfaction sets us apart. At Srinergy Global, we believe in building long-term partnerships and driving sustainable growth for our clients. Join us in revolutionizing the way you do business. Together, we can achieve remarkable success.
About the job: Key Responsibilities: 1. Develop original and engaging content ideas aligned with brand voice and goals 2. Create and edit images, videos, or graphics for various platforms 3. Ensure content quality and consistency across all media 4. Use tools like CapCut, Midjourney, and DaVinci Resolve for content creation 5. Apply storytelling techniques to enhance audience engagement 6. Stay updated on current social media trends and platform algorithms 7. Collaborate with teams or work independently to meet deadlines Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-08-27 23:59:59 Other perks: 5 days a week Skills required: Video Editing, Video Making and Video Marketing Other Requirements: 1. Experience with generative AI tools is a strong advantage 2. Knowledge of SEO and analytics is a plus 3. Available for part-time or full-time remote opportunities About Company: Welcome to Srinergy Global, where innovation meets excellence in the realm of digital services. As a premier provider of data analytics, digital marketing, and call center solutions, we empower businesses to thrive in a rapidly evolving digital landscape. Our team of seasoned experts leverages cutting-edge technologies and data-driven strategies to deliver unparalleled results. We are passionate about transforming data into actionable insights, crafting compelling digital campaigns, and providing exceptional customer service. Our commitment to excellence, integrity, and customer satisfaction sets us apart. At Srinergy Global, we believe in building long-term partnerships and driving sustainable growth for our clients. Join us in revolutionizing the way you do business. Together, we can achieve remarkable success.
About the job: At Srinergy Global, we deliver high-impact marketing services designed to help startups scale and stand out. From bold brand storytelling to data-driven execution, we craft strategies that cut through the noise. If you're a design thinker with an eye for detail and a passion for digital storytelling, let's make something powerful together. Key Responsibilities: A. Client relationship management: 1. Serve as the primary point of contact for assigned clients 2. Provide timely updates on project milestones, campaign performance, and deliverables 3. Build trust and long-term value by consistently delivering on expectations B. Brief documentation & task management: 1. Ensure accurate and comprehensive documentation of client briefs 2. Validate requirements with clients, ensuring clarity and alignment 3. Communicate briefs effectively to internal teams(video editor, graphic deisgner, website developer, and Ads Managers)and project kick-off meetings C. Project planning & execution: 1. Manage end-to-end campaign delivery, including timelines, KPIs, and quality control 2. Coordinate across creative, strategy, and media teams to ensure on-time execution 3. Monitor progress, troubleshoot issues, and keep all stakeholders aligned D. Cross-selling & media strategy: 1. Identify opportunities to upsell services and expand client accounts 2. Support strategic media planning and buying to drive ROI 3. Collaborate on client growth plans that align with Srinergy's core service offerings Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-10-16 23:59:59 Skills required: Social Media Marketing, Google Analytics, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Content Marketing, Canva, Facebook Ads and Paid Advertising Other Requirements: 1. 0-1 years of experience in account management; agency experience preferred 2. Familiarity with SEO, SEM, PPC, social media, and content marketing 3. Exposure to basic analytics tools (Google Analytics, Meta Ads Manager, etc.) 4. Strong communication, documentation, and interpersonal skills 5. Highly organized, proactive, and detail-oriented 6. Ability to multitask and manage deadlines in a fast-paced environment 7. A collaborative spirit and willingness to learn 8. Should be comfortable designing on Canva 9. Preferably comfortable to speak and understand Telugu 10. Must have good knowledge of Telugu movies 11. Must be fluent in speaking English 12. Should be comfortable with adopting AI Marketing Agents About Company: Welcome to Srinergy Global, where innovation meets excellence in the realm of digital services. As a premier provider of data analytics, digital marketing, and call center solutions, we empower businesses to thrive in a rapidly evolving digital landscape. Our team of seasoned experts leverages cutting-edge technologies and data-driven strategies to deliver unparalleled results. We are passionate about transforming data into actionable insights, crafting compelling digital campaigns, and providing exceptional customer service. Our commitment to excellence, integrity, and customer satisfaction sets us apart. At Srinergy Global, we believe in building long-term partnerships and driving sustainable growth for our clients. Join us in revolutionizing the way you do business. Together, we can achieve remarkable success.
About Us Srinergy Global is a digital marketing agency dedicated to driving growth for the Family Entertainment Center (FEC) industry . We specialize in supporting indoor play zones, trampoline parks, daycares, and other family entertainment venues. Our expertise spans social media, email marketing, SEO, Google Ads, and influencer marketing helping FEC brands build strong local presence, boost foot traffic, and drive bookings. Role Overview We are seeking an experienced Head of Digital Marketing (5+ years) who understands the unique challenges of the FEC industry. This role combines strategy with execution, requiring expertise in performance marketing, local SEO, and multi-location campaign management. The ideal candidate should be hands-on with ads, data-driven in decision making, and confident in leading teams to deliver measurable results for FEC clients. Key Responsibilities FEC-Focused Marketing Strategy : Develop and execute end-to-end marketing strategies tailored for indoor play zones, trampoline parks, and related FEC businesses. Lead & Mentor Teams: Oversee a team managing SEO, paid ads, social media, and creative ensuring campaigns drive both foot traffic and birthday/event bookings. Performance Marketing: Manage and optimize Google Ads, Meta Ads, Tiktok Ads and Google Tag Manager (GTM) to maximize ROI and local reach. Local SEO & Content: Build SEO roadmaps with a focus on near me searches, multi-location visibility, and family-centered content strategies. Social Media & Engagement: Align social content with FEC brand voices, seasonal promotions (Halloween, Easter, Summer Camps), and community events. Analytics & Reporting: Track KPIs such as cost-per-booking, membership sales, and repeat customer growth. Present data insights to clients in a clear, actionable way. Innovation: Stay ahead of FEC marketing trends from influencer collaborations with parent bloggers to automation for lead nurturing. Client Management: Lead client discussions, provide performance reviews, and proactively identify growth opportunities. Requirements 8+ years of proven digital marketing experience, ideally with multi-location FEC brands. Hands-on expertise in Google Ads, Meta Ads, and Google Tag Manager. Strong knowledge of local SEO, event promotion, and customer funnel optimization. Proven success in growing foot traffic, event bookings, and memberships. Ability to lead cross-functional teams and manage multiple FEC accounts simultaneously. Excellent communication, client-facing, and presentation skills. Job Details Work Timing: EST hours (6:00 PM 2:00 AM IST), Monday to Friday Compensation: ?70,000 per month (PF included) Mode: Full-time, Remote (Work from Home) Requirements: Own laptop and stable internet connection
About Us Srinergy Global is a digital marketing agency dedicated to driving growth for the Family Entertainment Center (FEC) industry . We specialize in supporting indoor play zones, trampoline parks, daycares, and other family entertainment venues. Our expertise spans social media, email marketing, SEO, Google Ads, and influencer marketing — helping FEC brands build strong local presence, boost foot traffic, and drive bookings. Role Overview We are seeking an experienced Head of Digital Marketing (5+ years) who understands the unique challenges of the FEC industry. This role combines strategy with execution, requiring expertise in performance marketing, local SEO, and multi-location campaign management. The ideal candidate should be hands-on with ads, data-driven in decision making, and confident in leading teams to deliver measurable results for FEC clients. Key Responsibilities FEC-Focused Marketing Strategy : Develop and execute end-to-end marketing strategies tailored for indoor play zones, trampoline parks, and related FEC businesses. Lead & Mentor Teams: Oversee a team managing SEO, paid ads, social media, and creative — ensuring campaigns drive both foot traffic and birthday/event bookings. Performance Marketing: Manage and optimize Google Ads, Meta Ads, Tiktok Ads and Google Tag Manager (GTM) to maximize ROI and local reach. Local SEO & Content: Build SEO roadmaps with a focus on “near me” searches, multi-location visibility, and family-centered content strategies. Social Media & Engagement: Align social content with FEC brand voices, seasonal promotions (Halloween, Easter, Summer Camps), and community events. Analytics & Reporting: Track KPIs such as cost-per-booking, membership sales, and repeat customer growth. Present data insights to clients in a clear, actionable way. Innovation: Stay ahead of FEC marketing trends — from influencer collaborations with parent bloggers to automation for lead nurturing. Client Management: Lead client discussions, provide performance reviews, and proactively identify growth opportunities. Requirements 8+ years of proven digital marketing experience, ideally with multi-location FEC brands. Hands-on expertise in Google Ads, Meta Ads, and Google Tag Manager. Strong knowledge of local SEO, event promotion, and customer funnel optimization. Proven success in growing foot traffic, event bookings, and memberships. Ability to lead cross-functional teams and manage multiple FEC accounts simultaneously. Excellent communication, client-facing, and presentation skills. Job Details Work Timing: EST hours (6:00 PM – 2:00 AM IST), Monday to Friday Compensation: ₹70,000 per month (PF included) Mode: Full-time, Remote (Work from Home) Requirements: Own laptop and stable internet connection Its 6 days working week
About Us Srinergy Global is a digital marketing agency dedicated to driving growth for the Family Entertainment Center (FEC) industry . We specialize in supporting indoor play zones, trampoline parks, daycares, and other family entertainment venues. Our expertise spans social media, email marketing, SEO, Google Ads, and influencer marketing — helping FEC brands build strong local presence, boost foot traffic, and drive bookings. Role Overview We are seeking an experienced Head of Digital Marketing (5+ years) who understands the unique challenges of the FEC industry. This role combines strategy with execution, requiring expertise in performance marketing, local SEO, and multi-location campaign management. The ideal candidate should be hands-on with ads, data-driven in decision making, and confident in leading teams to deliver measurable results for FEC clients. Key Responsibilities FEC-Focused Marketing Strategy : Develop and execute end-to-end marketing strategies tailored for indoor play zones, trampoline parks, and related FEC businesses. Lead & Mentor Teams: Oversee a team managing SEO, paid ads, social media, and creative — ensuring campaigns drive both foot traffic and birthday/event bookings. Performance Marketing: Manage and optimize Google Ads, Meta Ads, Tiktok Ads and Google Tag Manager (GTM) to maximize ROI and local reach. Local SEO & Content: Build SEO roadmaps with a focus on “near me” searches, multi-location visibility, and family-centered content strategies. Social Media & Engagement: Align social content with FEC brand voices, seasonal promotions (Halloween, Easter, Summer Camps), and community events. Analytics & Reporting: Track KPIs such as cost-per-booking, membership sales, and repeat customer growth. Present data insights to clients in a clear, actionable way. Innovation: Stay ahead of FEC marketing trends — from influencer collaborations with parent bloggers to automation for lead nurturing. Client Management: Lead client discussions, provide performance reviews, and proactively identify growth opportunities. Requirements 8+ years of proven social and digital marketing experience, ideally with multi-location FEC brands. Should be able to create compelling engaging content for socials and direct the team with roadmap and action plan Hands-on expertise in Google Ads, Meta Ads, and Google Tag Manager. Strong knowledge of local SEO, event promotion, and customer funnel optimization. Proven success in growing foot traffic, event bookings, and memberships. Ability to lead cross-functional teams and manage multiple FEC accounts simultaneously. Excellent communication, client-facing, and presentation skills. Job Details Work Timing: EST hours (6:00 PM – 2:00 AM IST), Monday to Friday Compensation: ₹70,000 per month (PF included) Mode: Full-time, Remote (Work from Home) Requirements: Own laptop and stable internet connection Its 6 days working week
Role Overview As a Web Analyst , you’ll be responsible for measuring, analyzing, and optimizing website and campaign performance. You’ll collaborate with the marketing, design, and development teams to ensure tracking accuracy, improve conversion funnels, and build insightful dashboards that guide strategic decisions. Key Responsibilities Data Tracking & Implementation Set up and maintain tracking via Google Tag Manager (GTM) , GA4 , and other analytics tools. Manage event tagging, conversion tracking, and cross-domain setup. Implement and validate pixels and server-side tracking (Meta, Google Ads, LinkedIn, TikTok, etc.). Reporting & Insights Create and automate dashboards in Looker Studio , Tableau , or Power BI . Monitor KPIs across traffic, engagement, and conversions for all campaigns. Conduct funnel, cohort, and attribution analysis to identify optimization opportunities. Present findings with actionable insights to internal teams and clients. Optimization & Experimentation Collaborate with UX and paid media teams to test landing pages, creative, and messaging. Analyze A/B tests , user flows, and conversion drop-offs using tools like Hotjar , Microsoft Clarity , or FullStory . Recommend CRO (Conversion Rate Optimization) strategies to improve performance. Collaboration Partner with SEO, Ads, and Social teams to unify reporting and ensure data integrity. Work with developers to troubleshoot tracking issues and implement new tags. Assist client success teams with quarterly business reviews by supplying data stories and ROI visuals. Required Skills & Qualifications 2–5 years of experience as a Web Analyst / Digital Analyst in a marketing agency or similar environment. Hands-on expertise in GA4 , Google Tag Manager , Google Ads conversion tracking , and Meta Pixel . Strong skills in Looker Studio , Excel/Sheets , and data visualization. Experience with A/B testing , funnel analysis , and conversion optimization . Familiarity with SQL , UTM tracking , and data validation is a plus. Excellent analytical, communication, and presentation skills. Preferred Qualifications Experience integrating CRM data (HubSpot, Patch) into reporting. Understanding of server-side tagging and data compliance (GDPR, CCPA). Prior work with multi-location or franchise businesses . Why Join Us Work on diverse client accounts across exciting consumer-facing brands. Be part of a data-first team that values creativity, innovation, and growth. Competitive salary, growth opportunities, and flexible working environment.
About Us Srinergy Global is a digital marketing agency dedicated to driving growth for the Family Entertainment Center (FEC) industry . We specialize in supporting indoor play zones, trampoline parks, daycares, and other family entertainment venues. Our expertise spans social media, email marketing, SEO, Google Ads, and influencer marketing helping FEC brands build strong local presence, boost foot traffic, and drive bookings. Role Overview We are seeking an experienced Sr Digital Marketing Manager (5+ years) who understands the unique challenges of the FEC industry. This role combines strategy with execution, requiring expertise in performance marketing, local SEO, and multi-location campaign management. The ideal candidate should be hands-on with ads, data-driven in decision making, and confident in leading teams to deliver measurable results for FEC clients. Key Responsibilities FEC-Focused Marketing Strategy : Develop and execute end-to-end marketing strategies tailored for indoor play zones, trampoline parks, and related FEC businesses. Lead & Mentor Teams: Oversee a team managing SEO, paid ads, social media, and creative ensuring campaigns drive both foot traffic and birthday/event bookings. Performance Marketing: Manage and optimize Google Ads, Meta Ads, Tiktok Ads and Google Tag Manager (GTM) to maximize ROI and local reach. Local SEO & Content: Build SEO roadmaps with a focus on near me searches, multi-location visibility, and family-centered content strategies. Social Media & Engagement: Align social content with FEC brand voices, seasonal promotions (Halloween, Easter, Summer Camps), and community events. Analytics & Reporting: Track KPIs such as cost-per-booking, membership sales, and repeat customer growth. Present data insights to clients in a clear, actionable way. Innovation: Stay ahead of FEC marketing trends from influencer collaborations with parent bloggers to automation for lead nurturing. Client Management: Lead client discussions, provide performance reviews, and proactively identify growth opportunities. Requirements 8+ years of proven social and digital marketing experience, ideally with multi-location FEC brands. Should be able to create compelling engaging content for socials and direct the team with roadmap and action plan Hands-on expertise in Google Ads, Meta Ads, and Google Tag Manager. Strong knowledge of local SEO, event promotion, and customer funnel optimization. Proven success in growing foot traffic, event bookings, and memberships. Ability to lead cross-functional teams and manage multiple FEC accounts simultaneously. Excellent communication, client-facing, and presentation skills. Job Details Work Timing: EST hours (6:00 PM 2:00 AM IST), Monday to Friday Compensation: ?70,000 per month (PF included) Mode: Full-time, Remote (Work from Home) Requirements: Own laptop and stable internet connection Its 6 days working week
Client Success Manager Location: India (Remote) Employment Type: Full-time About Us Srinergy Global is a results-driven marketing agency helping brands grow through creative strategy, performance marketing, and data-led storytelling. We partner with FEC, Health & Wellness, and Real Estate industries to deliver real impact — not just campaigns. We’re now looking for a Client Success Manager (CSM) — a communicator, strategist, and problem-solver who ensures our clients feel supported, understood, and empowered. This is not an account management role. Your mission? To make clients feel heard, simplify the complex, and keep relationships strong. Role Overview As a Client Success Manager, you will be the trusted voice for our clients and the bridge between them and our internal teams. You’ll ensure that clients understand what’s happening, why it matters, and how it connects to their goals. You’ll de-escalate tough situations, translate marketing jargon into simple terms, and make sure every client interaction ends with confidence, clarity, and positivity. Key Responsibilities Relationship Management Build and nurture long-term relationships with clients, acting as their trusted advisor and advocate. Conduct regular check-ins and business reviews to ensure alignment on goals and performance. Serve as the voice of the customer internally — representing client needs, expectations, and feedback clearly to all teams. De-escalate challenging situations with empathy and clear communication. Communication & Simplification Explain marketing strategies, results, and data insights in simple, relatable terms clients can act on. Translate between technical marketing execution and client business outcomes. Ensure clients always understand the “why” behind decisions, not just the “what.” Client Success & Retention Monitor account health and identify early signs of dissatisfaction or confusion. Proactively resolve issues by collaborating with Account Managers, Strategy, and Performance teams. Identify opportunities to enhance client satisfaction and retention through better alignment and education. Onboarding & Enablement Guide new clients through onboarding, ensuring smooth integration and clarity on agency processes. Develop customized success plans to help clients achieve quick wins and long-term growth. Data, Insights & Continuous Improvement Should be able to understand, review campaign reports, performance dashboards, and feedback to share key insights with clients when needed Collaborate cross-functionally to drive improvement in client experience and delivery efficiency. Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously. Skills and Competencies Exceptional interpersonal and relationship-building skills with a passion for customer transformation Strategic thinking with attention to detail and ability to act with urgency Ability to manage multiple accounts and priorities simultaneously while maintaining quality Collaborative mindset with strong cross-functional communication Results-oriented with a customer-first approach and commitment to continuous learning Adaptability and resilience in a fast-paced, AI-driven environment Comfort with leveraging AI tools and data-driven insights to enhance customer success Required Qualifications Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience 3–6 years of experience in Client Success, Customer Experience, or Relationship Management. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and G-Suite. Solid understanding on digital marketing (campaigns, analytics, funnels, ROAS, KPIs, etc), performance metrics, and client lifecycle management. Familiarity with tools like Google Analytics, Meta Ads Manager, CRM systems (HubSpot, Zoho, Salesforce), and project management tools (Asana, Trello, ClickUp). Excellent communication and presentation skills, both written and verbal Strong analytical and problem-solving abilities Preferred Qualifications Experience in Marketing Agencies or Creative Agencies. Experience in growth-stage start-ups Project management certification or experience Previous consultative selling or solution selling experience Pay : 35k/month 6 Day working company Its PF mandate Company Time shift : 5PM - 2AM IST
Social Media Manager Role Objective To plan, create, and execute impactful social media strategies that drive consistent follower growth, engagement, and conversions across multiple brand locations. The role requires a mix of creative storytelling, data-driven decision-making, and strong coordination with design, video, and marketing teams to ensure every post contributes to brand visibility and measurable community growth. Key Responsibilities : 1. Strategy & Planning Build monthly content calendars outlining post frequency, campaign themes, and growth objectives. Plan and execute campaigns for ongoing promotions, seasonal events, memberships, and partnerships. Maintain a balanced content mix: reels, carousels, stories, testimonials, influencer collabs, and trending audio content. Research social trends and audience behavior to refine brand tone and posting strategy. 2. Content Creation & Execution Collaborate with the design and video teams to develop engaging and visually appealing content. Review and finalize copy, hashtags, and CTAs for every post. Maintain a consistent and family-friendly voice that emphasizes fun, trust, and community. Ensure posts go out on time and align with the overall campaign calendar. 3. Community Management & Growth Drive organic follower growth through consistent posting, trend participation, and engagement strategies. Build relationships with local influencers and community pages for collaborations and cross-promotions. Respond promptly to DMs, comments, and mentions to improve engagement rates and sentiment. Execute follower campaigns, giveaways, and shoutout drives to attract new audiences. 4. Analytics & Reporting Track performance metrics including reach, engagement, saves, shares, and follower growth. Create monthly reports highlighting wins, learnings, and actionable insights. Monitor competitors and identify opportunities for content differentiation. Share data-backed recommendations to optimize upcoming campaigns. 5. Collaboration & Coordination Work closely with account managers and marketing leads to align on brand goals and campaign direction. Coordinate with creative teams to ensure timely delivery of visuals and videos. Align with paid ads and SEO teams for integrated marketing performance. Participate in weekly syncs to review metrics and brainstorm growth ideas. Key Performance Indicators (KPIs) 🚀 Follower Growth: +1,000 net followers per month per location (minimum). 🎥 Organic Reach: 50k+ views on key reels or event-based content. 💬 Engagement Rate: Maintain 10%+ engagement rate across posts. 📈 Reach Growth: 20% MoM increase in organic reach. 🕒 Consistency: 100% posts delivered on schedule. 🎯 Conversion Impact: Trackable link clicks, bookings, or DM inquiries from posts. Tools Required: Scheduling & Analytics: Meta Business Suite, Later Design & Collaboration: Canva, Google Drive, Asana Reporting: Meta Insights, Google Sheets/Looker Studio
Client Success Manager Location: India (Remote) Employment Type: Full-time About Us Srinergy Global is a results-driven marketing agency helping brands grow through creative strategy, performance marketing, and data-led storytelling. We partner with FEC, Health & Wellness, and Real Estate industries to deliver real impact — not just campaigns. We’re now looking for a Client Success Manager (CSM) — a communicator, strategist, and problem-solver who ensures our clients feel supported, understood, and empowered. This is not an account management role. Your mission? To make clients feel heard, simplify the complex, and keep relationships strong. Role Overview As a Client Success Manager, you will be the trusted voice for our clients and the bridge between them and our internal teams. You’ll ensure that clients understand what’s happening, why it matters, and how it connects to their goals. You’ll de-escalate tough situations, translate marketing jargon into simple terms, and make sure every client interaction ends with confidence, clarity, and positivity. Key Responsibilities Relationship Management Build and nurture long-term relationships with clients, acting as their trusted advisor and advocate. Conduct regular check-ins and business reviews to ensure alignment on goals and performance. Serve as the voice of the customer internally — representing client needs, expectations, and feedback clearly to all teams. De-escalate challenging situations with empathy and clear communication. Communication & Simplification Explain marketing strategies, results, and data insights in simple, relatable terms clients can act on. Translate between technical marketing execution and client business outcomes. Ensure clients always understand the “why” behind decisions, not just the “what.” Client Success & Retention Monitor account health and identify early signs of dissatisfaction or confusion. Proactively resolve issues by collaborating with Account Managers, Strategy, and Performance teams. Identify opportunities to enhance client satisfaction and retention through better alignment and education. Onboarding & Enablement Guide new clients through onboarding, ensuring smooth integration and clarity on agency processes. Develop customized success plans to help clients achieve quick wins and long-term growth. Data, Insights & Continuous Improvement Should be able to understand, review campaign reports, performance dashboards, and feedback to share key insights with clients when needed Collaborate cross-functionally to drive improvement in client experience and delivery efficiency. Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously. Skills and Competencies Exceptional interpersonal and relationship-building skills with a passion for customer transformation Strategic thinking with attention to detail and ability to act with urgency Ability to manage multiple accounts and priorities simultaneously while maintaining quality Collaborative mindset with strong cross-functional communication Results-oriented with a customer-first approach and commitment to continuous learning Adaptability and resilience in a fast-paced, AI-driven environment Comfort with leveraging AI tools and data-driven insights to enhance customer success Required Qualifications Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience 3–6 years of experience in Client Success, Customer Experience, or Relationship Management. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and G-Suite. Solid understanding on digital marketing (campaigns, analytics, funnels, ROAS, KPIs, etc), performance metrics, and client lifecycle management. Familiarity with tools like Google Analytics, Meta Ads Manager, CRM systems (HubSpot, Zoho, Salesforce), and project management tools (Asana, Trello, ClickUp). Excellent communication and presentation skills, both written and verbal Strong analytical and problem-solving abilities Preferred Qualifications Experience in Marketing Agencies or Creative Agencies. Experience in growth-stage start-ups Project management certification or experience Previous consultative selling or solution selling experience Pay : 35k/month 6 Day working company Its PF mandate Company Time shift : 5PM - 2AM IST
Client Success Manager Location: India (Remote) Employment Type: Full-time About Us Srinergy Global is a results-driven marketing agency helping brands grow through creative strategy, performance marketing, and data-led storytelling. We partner with FEC, Health & Wellness, and Real Estate industries to deliver real impact not just campaigns. We're now looking for a Client Success Manager (CSM) a communicator, strategist, and problem-solver who ensures our clients feel supported, understood, and empowered. This is not an account management role. Your mission To make clients feel heard, simplify the complex, and keep relationships strong. Role Overview As a Client Success Manager, you will be the trusted voice for our clients and the bridge between them and our internal teams. You'll ensure that clients understand what's happening, why it matters, and how it connects to their goals. You'll de-escalate tough situations, translate marketing jargon into simple terms, and make sure every client interaction ends with confidence, clarity, and positivity. Key Responsibilities Relationship Management Build and nurture long-term relationships with clients, acting as their trusted advisor and advocate. Conduct regular check-ins and business reviews to ensure alignment on goals and performance. Serve as the voice of the customer internally representing client needs, expectations, and feedback clearly to all teams. De-escalate challenging situations with empathy and clear communication. Communication & Simplification Explain marketing strategies, results, and data insights in simple, relatable terms clients can act on. Translate between technical marketing execution and client business outcomes. Ensure clients always understand the why behind decisions, not just the what. Client Success & Retention Monitor account health and identify early signs of dissatisfaction or confusion. Proactively resolve issues by collaborating with Account Managers, Strategy, and Performance teams. Identify opportunities to enhance client satisfaction and retention through better alignment and education. Onboarding & Enablement Guide new clients through onboarding, ensuring smooth integration and clarity on agency processes. Develop customized success plans to help clients achieve quick wins and long-term growth. Data, Insights & Continuous Improvement Should be able to understand, review campaign reports, performance dashboards, and feedback to share key insights with clients when needed Collaborate cross-functionally to drive improvement in client experience and delivery efficiency. Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to improve customer outcomes continuously. Skills and Competencies Exceptional interpersonal and relationship-building skills with a passion for customer transformation Strategic thinking with attention to detail and ability to act with urgency Ability to manage multiple accounts and priorities simultaneously while maintaining quality Collaborative mindset with strong cross-functional communication Results-oriented with a customer-first approach and commitment to continuous learning Adaptability and resilience in a fast-paced, AI-driven environment Comfort with leveraging AI tools and data-driven insights to enhance customer success Required Qualifications Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience 36 years of experience in Client Success, Customer Experience, or Relationship Management. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and G-Suite. Solid understanding on digital marketing (campaigns, analytics, funnels, ROAS, KPIs, etc), performance metrics, and client lifecycle management. Familiarity with tools like Google Analytics, Meta Ads Manager, CRM systems (HubSpot, Zoho, Salesforce), and project management tools (Asana, Trello, ClickUp). Excellent communication and presentation skills, both written and verbal Strong analytical and problem-solving abilities Preferred Qualifications Experience in Marketing Agencies or Creative Agencies. Experience in growth-stage start-ups Project management certification or experience Previous consultative selling or solution selling experience Pay : 35k/month 6 Day working company Its PF mandate Company Time shift : 5PM - 2AM IST