American Express Company (Amex) is a multinational financial services corporation headquartered in New York City. It is known for its charge card, credit card, and traveler's cheque businesses.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: The AIM (Analytics, Investment & Marketing Enablement) team – a part of GCS Marketing– is the analytical engine that enables Global Commercial business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth. This Analyst (Band 30) role would be based in Gurgaon (India) and would be focused on driving sentinel measurement Analytics spanning across channels and product offerings from Amex. Key Responsibilities include: Support and enable the business partners with campaign measurements, ROI analysis and actionable data driven insights for acquisition & engagement treatments in GCS Develop analytical solutions for GCS business teams by gathering requirements from stakeholders, performing data analysis, presenting results Accurate, timely and efficient delivery of monthly results reporting for marketing & sales leadership Keen on exploration and analysis of data from various data sources, translate the same to excellent visual case studies. Quick learner quick to understand the business and support pilot projects amidst ambiguity Collaborate with functional leaders, business partners and senior leaders to assess business needs, evaluate project feasibility, ensure data integrity, and provide actionable recommendations in times of constant change Build a solid relationship/partnership with Marketing Stakeholders, drive projects end to end with full accountability and growth mindset Minimum Qualifications: Degree in a quantitative field preferred – e.g. B. Tech; BSc/MSc Statistics, Bachelors/master’s in economics Knowledge of Hive, Python, PySpark, SQL encompassing data manipulation and statistical modeling/data-mining techniques Strong analytical aptitude and technical skills Project Management Excellent verbal, written, and interpersonal communications skills with an ability to formulate and communicate results & methodologies in a clear and compelling way A demonstrated ability to work in high-pressure situations with minimal errors An optimistic and growth mind-set with a tremendous will to win Should be able to function with minimum supervision with high sense of ownership Should be comfortable with flexible shift timings to support Global Partners Strong technical and problem-solving skills Strong communication and interpersonal skills Ability to analyze large amounts of data and create innovative solutions Ability to work effectively in a team environment Ability to learn quickly and work independently with complex, unstructured initiatives Ability to challenge the status quo and drive innovation Preferred Qualifications: 1-2 years of relevant experience with strong knowledge of skills like Python, SQL & Advanced Excel required; R also good to have. Good knowledge of statistical techniques like hypothesis testing, regression, KNN, t test, chi-square test Relevant experience in campaign measurement/marketing analytics is a plus Experience in marketing analytics and campaign measurement preferred; relevant industry experience preferred We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Responsibilities Timely execution of fieldwork & testing of a core responsibility across all areas of laws – AML, Privacy, Anti-corruption, Consumer Protection & Fairness, etc. Exhibit strong and independent risk assessment skills is designing the overall testing program as well as during alignment stages (issue classification & reporting) Regular and timely dialogue and communication on the progress of the work and potential findings to the Manager Compliance Testing Team and local Market Compliance Officers. Independently lead conversations with senior stakeholders (Directors, VPs etc) during kick offs, testing and issue alignment discussions with minimal managerial support. Train and mentor other colleagues in upskilling themselves with the right set of knowledge and practices relevant in the IICT plan delivery. Work with IICT leadership in various strategic initiatives to improve the overall IICT delivery model as well as contribute/participate in various presentations to senior leadership. Work with business to develop remediation plans to address findings. From time to time, work with local Market Compliance officer to detect and identify emerging regulatory risks or impending legislation that may have impact on the Compliance Monitoring Plan. Exemplify strength in the American Express Leadership Model: set the agenda, bring others with you and do it the right way, and put enterprise thinking first. Min Qualifications Minimum 5 of relevant experience in internal audit/consultancy within the Big Four or in a bank/financial institution with preferably Anti-Money Laundering background. Academic Background Good academic qualification with experience in compliance or legal with Anti-Money Laundering knowledge would be an added advantage. Chartered Accounts, CPA, ACAMS, MBA and individuals with certifications in audit would be preferred. Functional Skills Strong internal control and validating testing skills is a MUST Ability to work independently from understanding the regulation, designing the test script, execution of fieldwork testing, communication of findings to business and to reporting gaps. Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks. High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency. Excellent verbal and written communications skills in English. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: The Analytics, Investment Optimization and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing group within American Express – is the analytical engine that enables the Global Commercial Card & Non-Card business. This role, based out of Gurugram, will be a part of the AIM team and will be responsible for Global Commercial Beyond Card Analytics. The team is responsible for cross-sell and engagement analytics for beyond card products across the SME and MM segment. The incumbent would be responsible for analytics solutions that would shape customer acquisitions and an organic growth roadmap. The role requires a strong background in data analytics and commercial card knowledge. The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service’s business at American Express. Key Responsibilities include: Spearheading analytics to drive beyond the card strategies comprising cross-sell and engagement Drive multiple US SME strategic growth priorities like BLOC, BCA, Blueprint, and AP Automation Support and enable the GCS product partners with actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance. Partner with functional leaders, Strategic Business Partners and Senior leaders to assess and find opportunities for better customer engagement, and revenue growth Excellent communication skills with the ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment. Outstanding execution skills – be able to resolve issues, find opportunities, and define success metrics and make things happen. Drive Automation and ongoing refinement of analytical frameworks. Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives and opportunities for business success. Qualifications Degree in quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics). Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to build insights and drive results. Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors. Strong programming skills are preferred. Experience with Big Data programming is a plus. Ability to prioritize and lead several concurrent projects through collaboration across teams/geographies. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Analytics, Investment Optimization and Marketing Enablement (AIM) team – a part of Global Commercial Services Marketing group within American Express – is the analytical engine that enables the Global Commercial Card & Non-Card business. This role, based out of Gurugram, will be a part of the AIM team and will be responsible for Global Commercial Card Product Analytics. The team specifically focus on portfolio, campaign measurements and commercial product analytics and partner closely with GCS product teams. The incumbent would be responsible for customer behavior, product enhancements, portfolio analytics, measuring the impact of various marketing treatments, reporting results to leadership and providing strategic analytical support. The role requires a strong background in data analytics, commercial card product knowledge. The position is part of a highly collaborative environment, interacting with and influencing partners across the Global Commercial Service’s business at American Express. Responsibilities: Support and enable the business partners with campaign measurements, ROI analysis and actionable data driven insights. Portfolio analytics to identify trends, composition, leading indicators, and outlook. Support and enable the GCS product partners with actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance. Accurate, timely and efficient delivery of monthly results reporting for marketing leadership. Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Exceptional execution skills – be able to resolve issues, identify opportunities, and define success metrics and make things happen. Drive Automation and ongoing refinement of analytical frameworks. Willingness to challenge the status quo; breakthrough thinking to generate insights, alternatives, and opportunities for business success Minimum Qualifications Degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science or Economics). Strong technical (SQL, Python) and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results. Preferred Qualifications Ability to work independently and across a matrix organization partnering with business partners, functional owners, capabilities, technology teams and external vendors. Experience with BI tools like Excel, Tableau, Power BI is preferred. Experience with Big Data programming is a plus. Ability to prioritize and manage several concurrent projects through collaboration across teams/geographies. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR 3.2 - 10.0 Lacs P.A.
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk. ICS Control Management is looking for a Director of Risk ID, Assessment, Testing & Reporting to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Director, ICS Control Management Risk ID, Assessment, Testing & Reporting will: Provide additional identification of risks throughout business processes and systems (along with business process owners) Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates) Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping) Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG) Champion risk management practices within the business Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring Develop risk profiles and maintain an updated risk register(s) Be a key leader for sharing insights, better practices, themes, etc. across the enterprise Required Qualifications: 6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standard Experience within financial services industry Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds Preferred Qualifications: Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: o Providing identification of operational risks throughout business processes and systems o Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met o Enhancing risk assessments and associated methodologies o Leading independent control monitoring, including identification of control improvements o Identifying areas of risk for intervention, including conducting independent quality assurance and process testing o Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR 5.45 - 6.97999 Lacs P.A.
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Global Treasury Operations (GTO) organization has regional operations teams across APAC, EMEA, US & Canada and LAC. Treasury Operations (APAC) team manages daily cash management activities so that sufficient cash is available in 300+ bank accounts for 30+ legal entities held with 100+ bank partners. Additionally, the team also manages FX exposures clearing/hedging for restricted currency markets in APAC region. We are looking for a top caliber Treasury Analyst to execute Cash Management and FX Exposure Risk Management activities for APAC markets. The timings for this role would be 7.00 am to 3.30 pm to cater to APAC markets. This role would require flexibility to work on certain India Holidays as APAC markets are open on these days, opted leaves can be aligned with APAC market holidays. The objective of this role is to ensure timely funding of critical payments while minimizing cost of funds and protecting the organization against interest and liquidity risks. And timely clearing of FX exposures for the enterprise across specific geographics. Responsibilities: The position is responsible for the following Daily Cash and FX management - Monitoring bank accounts of APAC Markets and moving cash in the various accounts to ensure sufficient liquidity to settle day to day obligations. Analysing, calculating, recommending and executing daily FX Hedge action. Providing coverage for other analysts in their absence and acting as back up for manager for treasury related activities. Critical Factors to Success: Deliver key treasury operations goals such as optimizing overall cost of funds for the markets, minimizing idle cash needs for operating businesses, keeping FX exposures hedged at all points of time. Demonstrate operation excellence, streamline daily cash and drive efficiencies in processes. Understand and leverage intelligent automation technologies to generate use cases within the team and create opportunities to support automation team to get it implemented. Past Experience: Atleast 2-6 years of past experience in a corporate treasury or banks is desirable Academic Background: MBA (Finance)/CA/CPA with 1-3 years of experience OR Graduate/Postgraduate in Finance/Economics with 4-5 years of experience. Functional Skills/Capabilities: Working Knowledge of cash management and FX exposure management processes. Familiarity with Transactional Banking, funding solutions, money market instruments, derivative instruments, bank account structures like sweeps, pooling solutions Sound understanding of card business model and economics. Hands on experience of Treasury Management System Experience with Automation tools and advanced excel skills would be desirable. Behavioral: Strong attention to detail, analytical, motivated and independent Effective team player Ability to perform in a high-pressure environment, meet tight deadlines and manage multiple priorities Excellent verbal and written communication skills We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description: Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations: Global Servicing Network, which provides exceptional care to our external customers, and Global Business Services, which provides many of the vital internal services that make American Express run efficiently. SABE Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance. Responsibilities: The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Insights. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance. Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions. Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations. Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions. Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights Critical Factors to Success (Outcome Driven): Business Outcomes: Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities Ability to interpret insights to derive strong requirements and prioritization based on data. Strong people relationship building, management and influencing skills Exceptional verbal, written, and interpersonal communication skills Engage with key customers to drive initiatives to enhance sales experience. Automate and standardize reporting processes Leadership Outcomes: Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital approach and deliver the world’s best customer experiences every day Past Experience 8-10 years relevant experience with excellent knowledge Reporting and Visualization tools Preferred: Experience in Python and Hive & Tableau. Academic Background Master’s degree in Economics/ Statistics / Operations research /Maths Skills/Capabilities Functional Understanding of merchant business process Analytics & reporting domain experience Technical Analytics & Insights Python, SAS, R, SQL Basic Statistical Knowledge: Hive/ML techniques Advanced data manipulation & automation skills Data visualization Exposure to Big data environment & tool Preferred: Data Analytics , Automation experience Platforms Big Data Platforms: Cornerstone/Lumi Visualization Platforms: Tableau Advanced MS Office Suites (Word, Excel, Powerpoint, Access) Amex Platform Knowledge: CS/ CODL Preferred : Dashboard Creation Behavioral Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Chennai
INR Not disclosed
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. What to Expect: Should be proficient with defining technical solution based on problem in hand Identify opportunities for further enhancements and refinements to standards and processes. Fine tune the existing technology with new ideas and optimization opportunities. Should be able to define solution scoping and effort sizing within a cross-functional team Serving as a core member of an Engineering team help and guide the team in end-to-end delivery Effectively interpreting technical and business objectives and challenges and articulating sound solutions. Provide technical expertise in driving projects from inception to closure Perform code reviews, design reviews and help the team to produce high quality systems. Research: stay informed on technology trends. Join us if you have: Bachelor’s degree in engineering or computer science or equivalent OR master’s in computer applications or equivalent 5+ years of experience in automation testing using API automation, Java, Selenium, Playwright, Cucumber.js Good understanding of automation testing paradigms for frontend, middlewares, and microservices Good understanding of deployment strategies, change management, and application monitoring for quality control. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description The Regulatory Reporting team delivers Bank Holding Company regulatory reports in accordance with Federal Reserve requirements for American Express Company and its subsidiaries. We perform independent processes to prepare, review and analyze financial information with a key focus on control and compliance and addressing new Federal Reserve requirements, including new reports. We work extensively with our own market financial controllers, subject matter experts, General Counsel’s Office, treasury, technology partners, and external regulators. The team is committed to talent development, work / life balance, and timely recognition of team members. This role may be subject to additional background verification checks. Responsibilities- This position will be a part of the Financial Reporting Cluster. It will primarily support the External Reporting function and will be part of Regulatory Reporting team. The job would entail the following activities: Understand regulatory reporting requirements and apply/implement the same to the reports. Preparing the regulatory filing and supporting documentation/schedules. Ensuring report compliance with Federal Reserve and other regulatory reporting requirements, the Company’s internal review procedures and all other applicable policies and procedures. Understand RRD platform, architecture and the report logics build to maintain and run automated reports. The individual will be exposed to American Express systems & processes and will work with several internal & external groups outside of Controllership/ Finance (including senior leaders of the Company) during the course of these filings. Coordinating with various Subject Matter Experts and Global Reporting leaders. Responsible for leading critical business initiatives and other initiatives identified by leadership to transform current processes. Ensure defined controls are operating as expected and identify any gaps in controls Ability to manage competing priorities with eye for details Special projects as needed, including enhancing policies and procedures around the regulatory reporting process. Supporting projects to transform the preparation of regulatory reports, including automation and simplifications. Supporting the Managers and Director in responding to inquiries of (i) Federal Reserve; (ii) GCO; and (iii) other regulatory related inquiries. Supporting the Managers and Director in implementation of analytical and reporting processes, procedures and systems using the Company’s control framework. This role may be subject to additional background verification checks. Shift timings- 11:00AM to 7:30PM Purpose of the Role These quarterly/monthly filings report certain financial and non-financial information in accordance with the applicable Federal Reserve and other authoritative guidance at both the Consolidated American Express Co. and at the subsidiary legal entity levels. Visit http://www.federalreserve.gov/reportforms/default.com for more information on these filings. Critical Factors to Success Should have problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation. Project management skills and experience will be distinct advantage. Should have strong results orientation, project management, collaboration, and co-ordination abilities. Should be self-driven, self-motivated and have eye for detail. Follow the established controls and checks to ensure integrity of the information collected including documenting process/entity specific knowledge. Collaborate with multiple partners across Controllership, Business Unit and other organizations to source information and deliver on customer expectations. Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings. Demonstrate learning agility, make decisions quickly and with the highest level of integrity Lead with a digital mindset and deliver the world’s best customer experiences every day Experience US GAAP knowledge & experience Regulatory/ external reporting or public accounting experience is preferable Academic Background At least 3+ years' experience in Accounting/Reporting Chartered Accountant/CPA preferred Prior experience with U.S. regulatory/SEC reporting or public accounting a plus. Functional Skills/Capabilities: Must have good communication and interpersonal skills and be able to interact independently with senior business partners / customers etc. Reporting and analysis experience will be an advantage. Familiarity with US GAAP and financial accounting experience is preferred. Self-driven, team player, have analytical skills and inclination for process improvement. For an internal candidate, knowledge of company policies, businesses, finance processes and systems is desirable Understanding of financial domain and AXP systems Technical Skills Able to understand and enhance the control environment around the filings. Strong analytical and problem-solving skills. Quick learner. Must be proficient in MS Applications such as Excel, PowerPoint, and Word. The incumbent should be tenured for a minimum of 18 months at Band 30 as on the date of application deadline. The incumbent should have a performance rating of G2L2 or better in the last review Good analytical skills and inclination of process improvement. Knowledge of Platforms Oracle, Essbase, RRD architecture Behavioral areas Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Card & Merchant Accounting and Control (CMAC) team manages the accounting for Card spend, Remittances and Merchant payments along with accounting for B2B products which is managed by Incentive CoE. This includes accounting for GMS Merchant Rebates, GCS Client Incentives, GNS Royalties etc. and provide governance and oversight to unclaimed funds (Abandoned Property). This role is a part of Abandoned Property & Incentive CoE team within CMAC and will be responsible for the accounting, reporting & governance functions. The role will also be expected to ensure robust monitoring and reporting of various measures, initiatives, and overall delivery levels. The core responsibilities of the individual will include, but not be limited to the following: Oversee accrual calculations and month close accounting Accounting for invoicing and payments to multiple merchants and partners Collaborate with various work groups/stakeholders, viz. Pricing, Client Managers, LFO / Finance and Business Advisory Controllership teams to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues. Design and execution of a robust and sustainable model for monitoring and reporting of key measures of success Ensure compliance with all prevalent procedures and policies linked to the process Besides the above, the position will be required to actively contribute to implementation of initiatives around operational transformation, data integrity and customer priorities People Leadership experience with ability to motivate the team Should be able to transform & enhance the assigned process by creating automation opportunities & generating business insights. Ensure all deadlines are continually met and adequate controls are maintained over the processes handled by the team Academic Background CA/CPA/bachelor's in commerce or Specialization in Commerce Stream With minimum of 2 Years of Experience Functional Skills/Capabilities: Must have good communication and interpersonal skills and be able to interact independently with senior business partners / customers etc. Reporting and analysis experience will be an advantage. Familiarity with US GAAP and financial accounting experience is preferred. Self-driven, team player, have analytical skills and inclination for process improvement. For an internal candidate, knowledge of company policies, businesses, finance processes and systems is desirable. Understanding of financial domain and AXP systems (Oracle, Essbase) Behavioral areas Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together. The ‘SBS Card Cross-Sell & Engagement Analytics’ team is part of the Analytics, Investment and Marketing enablement (AIM) group within GCS (Global Commercial Services) Marketing at American Express. This team is responsible for leading innovative analytics across Marketing channels for the US SME segment to drive internal acquisitions with increased and sustainable engagement levels. The analyst will be responsible for performing strategic analyses, build frameworks, synthesizing conclusions, and communicating recommendations to partners. S/he will be responsible for building key decision frameworks aimed at driving robust targeting and investment optimization. The ideal candidate is able to drive strategic decision making and execute new strategies via advanced analytics, disciplined test & learn, effective story-telling and partnerships. The position is part of a highly collaborative environment, and the Analyst will partner closely with functional (channel specific) analytics and Finance teams based out of NY. How will you make an impact in this role? Responsibilities Partner closely with Finance and US Consumer to align on the Cardmember value (CMV) framework to ensure consistency across BU (US Consumer Services) Collaborate with finance to create robust behavioral inputs for investment optimization Understand the cardmember value framework for internal acquisitions and independently drive enhancements and optimizations on the same Partner with channel owners in the NY team to drive enhancements via levers such as Orchestra and establishing paths to primacy through test and learn to optimize channel ROI Exceptional execution skills – be able to resolve issues, identify opportunities, and define success metrics and make things happen. Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Minimum Qualifications Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner Ability to project-manage effectively and manage several concurrent projects through collaboration across teams. Ability to project-manage effectively and manage several concurrent projects through collaboration across teams. Expertise in Hive, Python, PySpark, SQL encompassing data manipulation and statistical modeling/data-mining techniques and Microsoft Excel & Power point. Excellent communication and interpersonal skills, and ability to build and retain strong working relationships Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed Preferred Qualifications Master’s degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together. How will you make an impact in this role? Responsible for delivering best in class Data Products to develop & implement Digital Marketing Programs in this ever-changing Digital targeting landscape. Creating world class data products powered by Data & Dynamic Intelligence Drive Audience Identification and Custom targeting leveraging Amex and Partner data assets Creating data segmentation & optimization strategies for targeting profitable prospects with the right product/incentive across multiple digital channels Develop and foster cross functional relationships with partners across American Express Minimum Qualifications Master's Degree in a quantitative field (e.g. Finance, Engineering, Physics, Mathematics, Computer Science or Economics) Strong programming skills Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems Excellent written, oral communication skills Preferred Qualifications Digital analytics experience and familiarity with paid marketing channels, digital marketing technology Experience with BIG DATA PROGRAMMING LANGUAGES (HIVE, PIG), PYTHON, JAVA We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Team Overview: Global Credit & Model Risk Oversight, Transaction Monitoring & GRC Capabilities (CMRC) provides independent challenge and ensures that significant Credit and Model risks are properly evaluated and monitored, and Anti-Money Laundering (AML) risks are mitigated through the transaction monitoring program. In addition, CMRC hosts the central product organization responsible for the ongoing maintenance and modernization of GRC platforms and capabilities. How will you make an impact in this role? The AML Data Capabilities team was established with a mission to own and govern data across products – raw data, derivations, organized views to cater for analytics and production use cases and to manage the end-to-end data quality. This team comprises of risk data experts with deep SME knowledge of risk data, systems and processes covering all aspects of customer life cycle. Our mission is to build and support Anti-Money Laundering Transaction Monitoring data and rule needs in collaboration with Strategy and technology partners with focus on our core tenets of Timeliness, Quality and process efficiency. Responsibilities include: Implementation of defined rules on Lucy platform in order to identify the AML alerts. Develop and Maintain Organized Data Layers to cater for both Production use cases and Analytics for Transaction Monitoring of Anti-Money Laundering rules. Manage end to end Big Data Integration processes for building key variables from disparate source systems with 100% accuracy and 100% on time delivery Partner closely with Strategy and Modeling teams in building incremental intelligence, with strong emphasis on maintaining globalization and standardization of attribute calculations across portfolios. Partner with Tech teams in designing and building next generation data quality controls. Drive automation initiatives within existing processes and fully optimize delivery effort and processing time Effectively manage relationship with stakeholders across multiple geographies Contribute into evaluating and/or developing right tools, common components, and capabilities Follow industry best agile practices to deliver on key priorities Ensuring process and actions are logged and support regulatory reporting, documenting the analysis and the rule build in form of qualitative document for relevant stakeholders. Minimum Qualifications Academic Background: Bachelor’s degree with up to 2 year of relevant work experience Strong Hive, SQL skills, knowledge of Big data and related technologies Hands on experience on Hadoop & Shell Scripting is a plus Understanding of Data Architecture & Data Engineering concepts Strong verbal and written communication skills, with the ability to cater to versatile technical and non-technical audience Willingness to Collaborate with Cross-Functional teams to drive validation and project execution Good to have skills - Python / Py-Spark Excellent Analytical & critical thinking with attention to detail Excellent planning and organizations skills including ability to manage inter-dependencies and execute under stringent deadlines Exceptional drive and commitment; ability to work and thrive in in fast changing, results driven environment; and proven ability in handling competing priorities Behavioral Skills/Capabilities: Enterprise Leadership Behaviors Set the Agenda: Ability to apply thought leadership and come up with ideas Take complete perspective into picture while designing solutions Use market best practices to design solutions Bring Others with You: Collaborate with multiple stakeholders and other scrum team to deliver on promise Learn from peers and leaders Coach and help peers Do It the Right Way: Communicate Effectively Be candid and clear in communications Make Decisions Quickly & Effectively Live the company culture and values We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? This position is responsible for providing excellent service to our valued U.K Based customers whose accounts may have fraudulent activities. As an Account Protection Specialist, you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our Cardmembers and service transaction level credit & fraud risk inbound calls from merchants. This role will involve making outbound or inbound calls to our valued customers, to identify potential fraudulent charges and provide extra-ordinary customer service. For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls. Answer inbound calls from Card members and set up/action fraud cases on calls. Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it. Detect and minimize credit and fraud risk whilst enabling spend at the same time Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants. Point of Sales (POS) approval, charge reversals request from merchant establishments Resolve cases within the assigned empowerment limit Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures. Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals Minimum Qualification: Graduate Strong interpersonal, communication and listening skills Learn and adapt to new information and technology platforms Preferred Qualification: Amex product knowledge is desirable Highly self-motivated, results-oriented, and positive The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? This position is responsible for providing excellent service to our valued U.K Based customers whose accounts may have fraudulent activities. As an Account Protection Specialist, you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our Cardmembers and service transaction level credit & fraud risk inbound calls from merchants. This role will involve making outbound or inbound calls to our valued customers, to identify potential fraudulent charges and provide extra-ordinary customer service. For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls. Answer inbound calls from Card members and set up/action fraud cases on calls. Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it. Detect and minimize credit and fraud risk whilst enabling spend at the same time Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants. Point of Sales (POS) approval, charge reversals request from merchant establishments Resolve cases within the assigned empowerment limit Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures. Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals Minimum Qualification: Graduate Strong interpersonal, communication and listening skills Learn and adapt to new information and technology platforms Preferred Qualification: Amex product knowledge is desirable Highly self-motivated, results-oriented, and positive The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis
Gurgaon
INR Not disclosed
On-site
Part Time
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. The objective of the first line of defense (1LOD) in GCS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GCS to ensure adherence to regulatory standards, Amex policy and enhance the BU’s resilience through managing a clear methodology of inherent and residual risk. GCS is looking for a first line of defense (1LOD) Senior Analyst, Control Management - Product Risk Assessments, within Risk ID, Assessment, Testing & Reporting. The Senior Analyst will perform inherent risk assessments on new business initiatives and ensure risk is mitigated prior to launch. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Analyst, Risk Assessment Reporting will: Identify opportunities for new automated & custom analytics solutions around all areas of GCS RCSA & NPG. Manage work on ad hoc requests from Senior Management/strategic stakeholder/GCS leadership. Engage in multiple initiatives, lead, or support ongoing Program Specialty projects and provide consultative expertise focused on win-win solutions. Translate complex analytical outputs into easily digested insights with clear recommendations. Conceptual thinking skills and ability to identify and implement technical solutions across multiple platforms to aggregate data and achieve process automation and improve group’s productivity. Drive innovation – develop new and enhanced reporting models by utilizing best in class tools and capabilities. Required Qualifications: Data Insights: Ability to absorb team problem statements for use in developing reporting that generates insights and offers conclusions or recommendations for specific actions or program enhancements using data. Forward Thinking: Enable smart technology solutions to manual data manipulation activities and enable availability of reporting with least manual intervention. Consistency in Delivery: Able to thrive in a matrix organization that involves multiple sub-teams as well as be able deliver reporting requirements to senior leaders in time. Self-motivated and able to thrive in a white-space environment adapting to ad-hoc requests and shifts in direction. They should also work collaboratively with the business units in analyzing data to enable the business to mitigate the operational risks identified. Pref erred Qualifications: 2+ Years experience in operational risk, data analytics, finance or operations management Graduate or Post Graduate Degree in Statistics/ Mathematics/ Economics/ Engineering/ Management Experience building integrations to aggregate data across multiple systems (e.g. Tableau, SQL, Python) Advanced Experience with Microsoft Excel Experience in financial services industry Experience in at least one of the following: Knowledge of risk management and key risk metrics. Qualitative solutioning /Problem solving in complex & unstructured environment. Ability to conduct comprehensive analysis and elevate key risk outcomes from the analysis. Strong analytical skills, ability to interpret data and understand complex processes with the goal of providing meaningful insights to inform business strategy. Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment. ORMCM We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Key responsibilities: Responsible for Review, Analysis and Reporting of AXP and Segment Balance Sheet. Sustain enterprise-wide Balance Sheet health while remaining focused on efficiency and sustaining financial integrity for the company including ensuring timely research & clearance of BS reconciling items Collaborate with key stakeholders - Account Owners, Regulators and Entity/Segment Controllers Pursue continuous improvement in execution, lead intelligent automation and monitor compliance with management policies. Responsible for improving control environment by ensuring satisfactory audit experience and enhancing internal controls Ensure controls & compliance with prevailing policies & procedures such as SOX, Process Risk Self-Assessment and support Statutory/Internal audits Continuously challenge the Status Quo and seek opportunity for redesign/automate Lead team of accounting professionals, coaching them on tactical and strategic execution, as well as professional leadership and development Required Qualification: Should be a CA/ Graduate with 4-6 years of relevant work experience. Well-developed analytical skills, ability to understand the linkages to processes. Demonstrated Accounting expertise. Ability to think innovatively and to pursue ideas with conviction. Excellent team player with strong Inter-Personal skills and communication skills – both written and spoken. The Incumbent should be Assertive, should be able to influence & corroborate without direct authority. A self-starter with ability to operate under ambiguous circumstances. Must have good Communication and Interpersonal skills and be able to interact with senior leadership, with Finance, multiple employee levels /Business Partners/Customers etc., Demonstrate leadership skills needed to create, develop, train, motivate and communicate with diverse work force. Must have strong, proven People Management skills. handling cross functional and cross-cultural teams. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR Not disclosed
On-site
Part Time
You Lead the Way. We’ve Got Your Back. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in Data Science and Analytics on #TeamAmex. How will you make an impact in this role? The Analytics, Investments & Marketing Enablement (AIM) – a part of GCS Marketing – is the analytical engine that enables the Global Commercial Card business. The team enables commercial businesses by providing actionable insights to drive business strategy and growth. This is an outstanding opportunity to work very closely with the commercial organization to provide meaningful analytics and actionable insights that help in creating growth strategies. This Manager B35 role, based out of India Gurgaon Location, would be a part of AIM team responsible for US Commercial Customer Spend Engagement and Retention Analytics and Data Sciences , in close partnerships with a diverse set of stakeholders in the US. The incumbent would work on a team with presence in NY and Gurgaon (India). Responsibilities: Be able to pull and analyze data to help develop actionable data-driven insights through a deep understanding of the commercial business. Sharpen Retention and Engagement strategy with focus on offer exploitation, spectrum and scaling proactive, reactive retention/engagement with AI & Offer PZN Help build and develop Trigger frameworks that will help prioritize leads for Field Sales and Phone teams by better identifying the highest value and highest engaging customers who will drive the most Expansion Charge Volume and Incremental Billed Business. Drive spend engagement, diversification through near real time triggers, inflection points, treatment arbitration & High impact supplier recommendations Build and maintain strong relationships with key partners to understand business objectives/challenges and provide solutions. Minimum Qualifications: Excellent communication and interpersonal skills, and ability to build and retain strong working relationships. Strong technical expertise to work with big data; ability to write and update code to pull data for analyses. Strong analytical/conceptual thinking acumen to solve business problems and articulate key findings to stakeholders Expertise in PySpark/Python/SQL/SAS Bachelor's degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field Preferred Qualifications: Graduate with experience on machine learning, AI and analytical domain. 3+ years of experience in PySpark/Python/SQL/SAS Advance degree in a quantitative field (e.g. Statistics, Engineering, Physics, Mathematics, Economics) or business field preferred. Experience in Banking, Finance, or Credit Card industry is a plus We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Bengaluru
INR 8.0 - 10.0 Lacs P.A.
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Job Description – Big Data Engineer You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.” You won’t just keep up; you’ll break new ground. We are on a journey to create a best-in-class Product & Engineering Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough products and making an impact on our sales teams, account development organization and customers, look no further. As part of the Enterprise Platforms Sales & Marketing organization , here’s just some of what you’ll be doing: The Salesforce platform is part of the larger Enterprise Platforms Centre of Excellence where product, engineering, and delivery colleagues have been brought together to drive a step function change in speed to market and further unlock customer value across several the company’s core platforms. The global Salesforce platform team sits at the heart of American Express’ global marketing, sales, and account development functions for all lines of business. This platform is a critical enabler of American Express’ customer centricity and growth objectives. As a Backend Engineer, you will be responsible for designing, implementing and maintaining services which connects Amex Salesforce platform with various enterprise capabilities. Your role will be pivotal in enabling data and integration capabilities both in real-time and batch mode to ensure that our Sales and Marketing teams have access to accurate and timely data for decision making. T Job Responsibilities: Serving as a core member of an Engineering team, that designs and develop software applications Effectively interpreting technical and business objectives and challenges and articulating sound solutions. Provide technical expertise in driving projects from inception to closure Work independently as well as collaborate effectively with cross functional teams on case-by-case basis. Work with Product team, other data engineers and DevOps to deliver features on time. Be a change agent with hands-on ability to build POC products and set the best practices. Perform code reviews and help the team to produce quality code. Work in a geographically distributed team setup. Identify opportunities for further enhancements and refinements to standards and processes. Fine tune the existing application with new ideas and optimization opportunities to reduce the latency. Scoping/Effort Estimates: contribute to solution scoping and effort sizing with a cross-functional team. Research: stay informed on technology trends. Qualifications: Bachelor’s degree in engineering or Computer Science or equivalent OR master’s in computer applications or equivalent 4+ years of experience in service/framework development using Java/J2EE , Spring Boot , Microservices along with Bigdata technologies like Hadoop, Hive and spark. 2. 2+ years of experience in service/framework development using Hadoop/HIVE/SQL/Shell Scripting/Spark/Python/Scala/GCP Cloud/Tableau/Nifi experience preferred Technical Skills: Demonstrated hands on experience in application design, software development, and automated testing, 4+ years of Web Services development experience – REST/SOAP/GRAPHQL 4+ years of experience with Spring, Spring MVC/Spring Boot/Spring cloud is required 2+ years of Big Data applications 2+ years of experience with Hadoop/HIVE/SQL/Shell Scripting/Spark/Python/Scala/GCP Cloud/Tableau/Nifi(or any ETL) 4+ Agile development experience Expertise in JVM memory management and multithreading concepts Experience with ORM tools like Hibernate/JPA Experience with microservice architecture and distributed (multi tiered) systems. Experience with Kafka, RABITMQ Expertise on Bigdata technologies like Map-Reduce, Hive, Spark Exposure in reactive/ asynchronous programming. Exposure in building cloud native applications. Exposure to Google cloud platform Expertise with logging and monitoring tools Splunk, Dynatrace, ELF Proficient in writing MemSQL and Postgres SQL Expertise in objected oriented analysis, design and design patterns Experience with continuous integration/deployment(Jenkins, XLR ,GITHUB actions etc.) Ability to effectively communicate with internal and external business partners Strong written, verbal communications, presentation skills, problem solving and analytical skills Willingness to understand the business and participate in discussions around project requirements Knowledge of cloud platforms like GCP is good to have We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR 5.24 - 8.0 Lacs P.A.
On-site
Part Time
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. With a focus on digitization, innovation, and analytics, the Enterprise Digital teams creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of Enterprise Digital Teams is the integration of diverse skills across all its remit. Enterprise Digital Teams has a very broad range of responsibilities, resulting in a broad range of initiatives around the world. The American Express Enterprise Digital Experimentation & Analytics (EDEA) leads the Enterprise Product Analytics and Experimentation charter for Brand & Performance Marketing and Digital Acquisition & Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels & evolve our digital experiences with actionable insights & analytics. The team specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value. About this Role: This role will report to the Manager of Membership experience analytics team within Enterprise Digital Experimentation & Analytics (EDEA) and will be based in Gurgaon. The candidate will be responsible for delivery of highly impactful analytics to optimize our Digital Membership Experiences across Web & App channels. Deliver strategic analytics focused on Digital Membership experiences across Web & App aimed at optimizing our Customer experiences Define and build key KPIs to monitor the acquisition journey performance and success Support the development of new products and capabilities Deliver read out of experiments uncovering insights and learnings that can be utilized to further optimize the customer journey Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data Minimum Qualifications Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science) Strong programming skills are preferred. Some experience with Big Data programming languages (Hive, Spark), Python, SQL. Experience in large data processing and handling, understanding in data science is a plus. Ability to work in a dynamic, cross-functional environment, with strong attention to detail. Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment. Preferred Qualifications Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner. Basic knowledge of statistical techniques for experimentation & hypothesis testing, regression, t-test, chi-square test. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Gurgaon
INR 8.8 - 10.0 Lacs P.A.
On-site
Part Time
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. BU & LOB Description: Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Do you want to be part of a transformational journey at American Express, to realize the potential of our data assets to power the world’s best customer experience? The Risk Data team within Risk Products & Data strategy develops and maintains risk data to cater to strategies for Anti-Money Laundering(AML) in addition to managing the structured Risk Data from internal as well as external sources. The team is responsible for applying data engineering principles to data requirements with a strong focus on data governance and data quality. We lead the transformation of critical risk data process on the legacy platforms to modern platforms and integrate them into risk systems. Our team collaborates with internal capabilities stakeholders like Data Architects, Business Architects and partners to decide on the right data design/model We are looking for a strategic, experienced individual for the role of Manager, responsible for partnering across business units, enterprise technology teams, and product/platform teams. Develops deep understanding of business logic, intent and long term objectives to align priorities and develop long life solutions. Role & Responsibilities: The Manager in this position will have Anti-Money Laundering(AML) data ownership and governance. The incumbent would be leading a team of 3-4 data analysts and partner closely with credit strategy and compliance teams in building best in class data assets to cater for production use cases and analytical needs, while maintaining strong data governance and quality control framework. The candidate will be responsible for: End to end ownership of all data related to AML across platforms and processes Subject matter expert for the work stream he/she leads with in-depth knowledge of risk systems and processes. Thought leadership for the respective workstream he/she leads Ability to create a strategy and roadmap for the initiatives he/she is leading Responsible for ensuring data engineering principles are applied to each data requirement Risk data ownership for data used in our production use cases and analytics Define data quality controls (like detective, preventive, B&Cs) for batch and real time data & partners with tech teams for implementation Lead the transformation of critical risk data process on the POD platforms to Cornerstone and integrate them into risk systems Lead the development of capabilities to reduce manual operations and prevent operational risk Collaborate with internal capabilities stakeholders like Data Architects, Business Architects and partners to decide on the right data design/model Educate stakeholder community on the usage of risk data Reviewing and updating metadata and lineage standards and process guides published by the Enterprise Data Governance team Minimum Qualifications: A successful candidate will have: The position needs to have in depth knowledge of Amex Credit Risk Systems 3-4 years of hands on experience working on large size Capability or Analytical projects Credit/Fraud risk management experience and understanding of credit lifecycle is preferred Advanced Communicator Thought leadership and solution-oriented mindset Ability to think strategically and set POA direction Ability to build strong relationships in a cross-functional environment. Clear, effective written and oral communication skills Strong Analytical Skills Proficient in collaboration to drive results Deep understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) Preferred experience with Python, Hive, SQL, Hadoop Graduate degree in Computer Science, Mathematics, Statistics or Engineering Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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