At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Corporate Card Testing Support the Product team in testing for Corporate Card functionalities, including: Corporate Legal Entity (LE) and Card onboarding, Corporate Hierarchy Setup, and Corporate core capabilities setup such as Membership Fees, Grace Days, Billing Cycles, and LPF. Conduct validation for Loyalty setup, Customized Billing Cycles, and various Limit Types. System Integration Validation Collaborate with the project management team to test and validate integration points between Core systems and associated platforms. Identify and document any issues during integration testing and support timely resolution. Testing Documentation & Reporting Maintain detailed logs of test cases, results, defects, and resolutions using the JIRA platform. Prepare structured reports and dashboards to update stakeholders, leadership, and audit teams on testing progress and outcomes. Communication & Stakeholder Support Assist the Commercial Card project team in creating and distributing communication related to system/process changes for internal and external stakeholders. Develop training materials, process flows, and ready reckoners for Corporate Clients, Sales, and internal teams (Operations, Servicing, etc.). Migration & Transition Activities Support the Corporate Product team in product migration, transition, and validation activities. Participate in identifying and resolving pre-existing issues affecting migration, ensuring a smooth and compliant transition process for corporate clients. Coordinate and manage training sessions and calendars for smooth knowledge transfer. Minimum Qualifications Graduate Degree Preferred Qualifications Work experience (2-3 years) in the credit card especially commercial cards space will be preferred, along with associated knowledge project management, platform testing etc. Experience or exposure to UAT/System testing, preferably in financial or payments systems Proficiency in Excel, PowerPoint, and other reporting tools for documentation and presentation Strong understanding of Corporate Card products, especially T&E and B2B functionalities We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Cab facility Free meals Flexible working model with hybrid arrangement Training and development opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Provide Superior Customer Experience to Merchants Identify the Mood, Profile & Need of the Customer and leverage these details to offer the best Customer Service while being compliant with the laid guidelines Resolve all Customer Queries and Follow Established Procedures as Appropriate Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Merchants Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries Service US and CANADA markets Hybrid environment with rotational shifts Minimum Qualifications Minimum 1 year of meaningful experience in customer service Excellent Verbal Communication Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations Strong interpersonal, communication and listening skills Demonstrated Dependability/Self Motivating Skills. Change Management Ability Demonstrated Ability to Work effectively within a Team Environment as well as independently Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel) Preferred Qualifications Undergraduate and above Prior Customer Service experience We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we are committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage all the facets of their business spending - from travel and meetings to everyday office supplies and raw materials. These solutions deliver several benefits to our customers including increased visibility into their business spending, added control, improved efficiency, and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization. A single decision can have many outcomes. And when that decision affects millions of cardmembers and merchants, it needs to be the right one. That is where our Product and analytics teams comes in. They are the backbone of all financial services operations at American Express—it impacts every aspect of the company. As a part of this team, you will work with the industry’s best talent to create smart and innovative strategies that advance our market share and the way we do business. If you are interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in Product and analytics teams. Key responsibilities Lead development of products and capabilities that address key business needs in collaboration with Technology, Design, Analytics and Enterprise stakeholders. Build and test proof of concepts, incorporating client feedback to refine product architecture and design. Oversee product documentation, performance dashboards and operational processes to enhance efficiency, transparency, and continuous improvement.. Monitor product health metrics and user analytics, resolve issues proactively, and drive adoption and engagement through actionable insights. Define and groom user stories, create PRDs, and ensure thorough testing before feature releases. Ideate and develop innovative product features leveraging emerging technologies and market insights. Utilize analytics to inform business and customer strategy, optimize user journeys, and support growth through experimentation (A/B testing, cohort analysis, funnel performance). Create and implement analytical solutions on enriching data quality for usage across analytics and targeting. Create innovative data products encompassing commercial prospect and customer targeting use-cases, to drive profitable acquisition and engagement strategy. Develop strategic solutions for current business challenges leveraging data and insights. Collaborate cross-functionally to ensure effective execution, quality delivery, and continuous improvement. Skills and Experience Requirements Bachelor's degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research Strong analytical and problem-solving skills Strong communication and interpersonal skills Ability to solve unstructured problems Excellent verbal & written communication skills Knowledge of Agile/Scrum methodologies HIVE, SAS, SQL, Excel (Good to have -Python) Working knowledge of MS-Office (Excel, PowerPoint, Word) Ability to collaborate effectively across all levels of management Demonstrate positive attitude, agility, and willingness to learn and develop. Ability to work independently in a fast paced, structured, high-volume environment with minimal supervision Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy Must be flexible to work across different shifts At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing: Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers. Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance Review, analyze, and process merchant requests from the simple to the complex Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests. Ensure timely execution of cases and following strict deadlines for enhanced merchant experience and meet SLAs defined. Strong analytical and collaboration skills Excellent written and verbal communication skills Demonstrates ability to be self-directed with excellent follow through to meet efficiency Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care Able to interact professionally with all levels of clients Ability to manage multiple tasks simultaneously Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc. Minimum and preferred Qualifications Graduates Excellent verbal and written communication skills Ability to evaluate Merchant and financial information High result orientation Ability to take independent decision & meet stringent deadlines Demonstrated dependability Compliance Language We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Join Team Amex and let's lead the way together. Shift Time - 3:30 PM - 12:00 AM IST How will you make an impact in this role? Global Commercial Services (GCS) delivers world-class payment and working capital solutions to Small Business, Corporate, and B2B customers. The GCS Product Business Operations organization manages essential governance, operational controls, and risk oversight across all GCS products. Within this organization, the Ops Effectiveness team is responsible for monitoring and testing activities that protect customer experience, ensure products function as intended, and maintain a strong control environment. We are looking for an Analyst who can demonstrate their analytical expertise and support/lead oversight of Controls program supporting various products within GCS as well as Project Management activities associated with GCS Products Operations. Responsibilities: Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks across Risk360/product misuse initiative and product assurance to ensure GCS Products are working as expected. Compile and leverage standard methodologies and takeaways from historical process changes and product launches to support risk identification for creating appropriate PRSA controls for mitigating the risks identified. Lead root cause analysis efforts, developing a detailed process to identify, analyze, and address the underlying causes of critical gaps & issues to prevent recurrence. Implement robust monitoring and testing strategies to effectively handle emerging risk themes. Facilitate risk awareness and education within business teams to improve their ability to handle risks effectively. Identify control gaps, risk themes and opportunities by investigating multiple channels such as data analysis, customer complaints, external forum reviews and by performing qualitative research. Support the enterprise transition from PRSA to RCSA, a structured framework where process owners and collaborators identify and assess risks, evaluate control effectiveness, and determine whether additional actions are needed. Prepare case studies and detailed reports on findings to document control weaknesses, failures, gaps along with root causes, impacts and corrective actions. Present findings and recommendations to partners and senior leadership Partner with product teams to translate findings and user insights into actionable strategies for implementation and drive measurable outcomes Collaborate with product, control management, issue management, compliance, audit to ensure alignment on risk mitigation and product improvement strategies. Partner with control strategy team and smart monitoring COE teams to implement KRIs, perform testing of KRIs to validate they are implemented as per expectation. Document best practice guidelines to build knowledge within the team and reduce overall product issues. Demonstrate learning agility; make decisions quickly while upholding the highest level of integrity. Minimum Qualifications Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks and derive controls to mitigate the risk. 4-6 years of experience working in either an operational excellence, control, operations, audit, banking or risk role or other proven experience. Experience in Project Management and Risk Management with strong decision-making skills, prioritization abilities, and a proven track record of managing cross-functional, large/complex initiatives that may have a commercial impact. Proficiency in monitoring and risk analysis; understanding of financial product risk management principles. Ability to navigate complex information that is often unclear or open to interpretation; tenacity and determination are key in solving everyday problems. Capability to influence others without direct authority while appropriately challenging the status quo. Highly analytical with critical thinking, ability to analyze large sets of data and distil into significant reports and documents to tell stories and drive specific outcome as well as strong presentation skills, particularly in creating executive summary decks for sharing strategies and progress to senior leaders. Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities. Get results and are a teammate with a strong collaborative orientation. Preferred Qualifications Experience working across/with product, risk and compliance functions and have a knowledgeable understanding of the various risks and regulatory obligations of American Express. Highly organized and professional individual with an ability to demonstrate keen attention to detail, adaptability, flexibility, resourcefulness and efficiency. Excellent project management experience, organization, and prioritization skills and a proven track record to handle cross functional, large/complex initiatives. Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure. Minimum Qualifications Graduate with 1 year of experience minimum in voice process Ability to drive customer decision following a consultative approach on calls & stay competitive consistently to deliver stellar performance in a blended environment (Inbound & Outbound) Strong communication skills with an ability to handle constructive and difficult conversations with customers & passion to take added responsibilities Ability to multi-task such as making accurate decisions on accounts while typing and speaking on the calls & maintaining manual data on MS Excel Workbook etc Fast learner and truly motivated to align towards business objectives and a strong will to highly contribute in achieving the business goals Should display a penchant for Result Orientation & Personal Accountability Strong Team Player with high level of integrity Should possess sound Analytical, Decision Making and Problem-Solving skills High on flexibility & adaptability towards frequent process and/or work strategy changes Self-motivated & demonstrated ability to contribute effectively within a team environment Preferred Qualifications Knowledge about credit card industry and collections background would be an added advantage Proficiency in MS Office - MS Excel, MS Power point & MS Word would be an add on We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Description - External At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role ? Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers & shareholders. Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes. Demonstrate learning agility, make decisions quickly and with the highest level of integrity. Should possess strong analytical and problem solving skills and a tremendous will to win Strong relationship building, management and influencing skills Exceptional verbal, written, and interpersonal communication skills Minimum Qualifications: Graduates/Under graduates with 1-10 years of International BPO calling experience Excellent Communication Skill Comfortable working in 24/7 work environment Ensure maximum recovery on Card Members accounts through Inbound/Outbound calls Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals Preferred Qualifications: Prior Sales/Customer Service/Collection experience is an add-on. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success. Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality. Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty. Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand. Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information. Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics. Minimum Qualifications: - Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction. Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations. Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call. - Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy. Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. Driven to please by providing the ultimate experience for our Card Members on every interaction. Timeliness and reliability Preferred Qualifications Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills Customer service and consultative sales environment experience preferred. Passion for consultative sales, recommending products or solutions tailored to each customer. Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end. Additional Requirements: - Flexibility to work anytime in US hours, including weekends. Hybrid Environment- on site expectation 3 days/week. Workplace Flexibility: Full time. Shift flexibility requirements. American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As an Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include: Monitors system performance and escalates non-routine issues to ensure optimal functionality Completes the investigation and resolution of incidents and problems in systems and services, including root cause analysis, with guidance from peers and leaders Performs the implementation of agreed remedies and preventative measures to maintain system integrity Supports application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes Engages in the development and deployment of preventative maintenance procedures Manages service support activities, including access control, application installation, and retirement of outdated systems Collaborates with development teams to ensure quality standards are adhered to during development and implementation phases under supervision Completes continuous service improvement by maintaining best practices and knowledge repositories, with guidance from peers and leaders Completes disaster recovery testing and post-implementation reviews to ensure system resilience Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives Minimum Qualifications BS or MS degree in computer science, computer engineering, or other technical discipline 4+ years of software experience with good understanding of either Java or Python language Good Understanding of Big Data - Hadoop, MapReduce, Hive, MySQL, Shell Scripting etc. OR GCP services - Big Query, Dataflow, Dataproc etc. Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in Production, in a timely manner Preferred Qualifications Familiarity with monitoring and logging tools, as well as incident management best practices, to ensure the reliability and performance of applications in a production environment We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Key Responsibilities User Acceptance Testing (UAT) – Pre & Post Activities Assist in preparation of UAT test scenarios, test cases, and test data. Support coordination with stakeholders for UAT planning and execution. Perform pre-UAT validations to ensure test environments and data are ready. Execute test cases during UAT and document results accurately. Track defects, manage logs, and perform post-UAT validations after fixes. Functional Testing & SIT Support Conduct functional testing based on requirements and user stories. Support System Integration Testing (SIT) by executing assigned test scripts. Report defects with clear documentation and assist in defect triaging. Collaborate with tech and product teams to validate fixes and enhancements. Monitoring & Reporting Support ongoing monitoring of key processes, test progress, and issue resolution. Prepare daily/weekly status reports, dashboards, and documentation. Maintain structured documentation for test cases, results, and project artifacts. Minimum Qualifications Graduation BA/B.sc/ BA LLB/any relevant field Preferred Qualifications Experience working on excel/PowerPoint/any projects in research We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Cab facility Free meals Flexible working model with hybrid arrangement Training and development opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Should have knowledge of KYC. Work on daily inventory towards cases related to Onboarding/Maintenance. Handle maintenance related requests with integrity & within specified timeframes. Incumbent will be managing Account Maintenance, Card cancellation, escalations, Credit Balance and Scanning & indexing etc. related work Keep a close eye on gaps & recommend solutions to plug them. Consistently manage high volumes of work accurately and efficiently while working under stringent timelines. Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics. Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction Understand, determine, and anticipate customer needs and present solutions as appropriate. Demonstrate strong focus on process improvements. Ensure adherence to and compliance with organization policies and audit controls. Build an excellent rapport with the team & other business groups to ensure smooth day to day operations Minimum Qualifications Graduate/post-graduate. Relevant experience an advantage. Excellent oral and written communication skills. Strong interpersonal and coordination skills. Strong and committed customer focus and consistent demonstration of service excellence. Relevant experience in servicing India Merchants will be preferable Ability to take independent decision in line with policy/process & meet stringent deadlines. Good command over MS Excel, Access & PowerPoint. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required. To Solve for Amex Card Member's queries efficiently and provide the world’s best customer experience every day Ability to Take Quick Decisions and Respond to Customer Inquiries Deliver extraordinary customer care by responding to questions concerning Provide Superior Customer Experience on Calls to Consumer Card Members Resolve all Customer Queries and Follow Established Procedures as Appropriate Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment Grow and nurture customer relationships on every interaction that results in measurable customer value Document necessary account information and offer custom solutions that benefit the customer Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Minimum Qualifications Bachelor’s degree Not more than 5 years of difference between highest education degree completion date and Joining date Should not have enrolled in any prior Government Apprenticeship programs Strong attention to detail and accuracy Good communication and interpersonal skills A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality Shift Timings - 24/7 & Rotational shifts including night shifts Preferred Qualifications Proficiency in basic computer applications (e.g., Microsoft Office Suite) Ability to work effectively in a team environment At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing: Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Fraud Disputes is a blend set-up for India market in an extremely professional, responsive, and competent manner. Handle incoming and outgoing calls related to claims processing, providing excellent customer service and support. Review and analyze claims to ensure accuracy and compliance with company policies and regulations. Process claims efficiently and accurately within the designated time frames. Resolve claim issues and discrepancies by conducting thorough investigations Analyze and decide on accepting or rejecting a fraud claim. Claim Processing Handle complaints from Card members and Business Partners on email. Processing of fraud Ensure compliance with Banking rules, Regulations & Procedures Task to Be Completed Timely and Accurately Ensuring Compliance with Internal and External Policies, Procedures and Local Laws Team Player with Excellent Communication Skills Are Essential Works with peers and leadership by communicating fraud trends and sharing ideas and information. Minimum Qualifications: Bachelor’s degree Not more than 5 years of difference between highest education degree completion date and Joining date Should not have enrolled in any prior Government Apprenticeship programs Strong attention to detail and accuracy Good communication and interpersonal skills A willingness to learn and adapt to new tasks and challenges Preferred Qualifications: Proficiency in basic computer applications (e.g., Microsoft Office Suite) Ability to work effectively in a team environment & converse fluently with card members/clients Additional Requirements: Flexibility to work in rotational shifts including weekends Hybrid Environment- on site expectation 3 days/week. Workplace Flexibility: Full time. Shift flexibility requirements. American Express offers a fantastic and diverse working environment Compliance Language Compliance Language We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Annual Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Visualize & simplify end to end card member experience. Enable & drive process improvement based on voice of customer feedback. Strive to Customer First Resolution (CFR) and reduce bad demand. Generate revenue by driving value generation. Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction. Deliver to all the key metrics as per organizational goals. Adhere to Quality and Compliance Guidelines. Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. Able to address 2-3 conversations simultaneously. Minimum Qualifications: Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory) Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools Demonstrate personal excellence by remaining positive in difficult situations. Display a passion to serve by delivering extraordinary service in every interaction with our customers. The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis. Analytical and problem-solving skills with strong attention to detail We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure. Minimum Qualification: Academic Background: Graduate with 1-3 years of experience. Preferred Qualifications Functional Skills/Capabilities: Proven track record for servicing and driving OSAT scores Technical Skills/Capabilities: Should possess sound Analytical, Decision Making and Problem-Solving Skills. Proficiency in MS Office - Excel, PowerPoint and Word preferred. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. GCC, The Place To Be! In Global Commercial Credit we are very excited to present the following job opportunity. This is a very good time to join a fast-growing business sector, work with a great group of colleagues and develop your career. Why GCC? GCC has been a growing area within GSG for the last years with the priority to deliver our vision of providing the world’s best credit and underwriting experience every day. The position is primarily responsible for superior enhanced Risk services to our UK Client / BTA and V-payment customer base. Responsibilities include the daily collecting of overdue payments through outbound and inbound calls. It also includes reviewing accounts to ascertain the risk associated, take actions like suspension and spend enablement basis the same. These will need to be executed with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses. Key Responsibilities Managing the collection of overdue payments on UK Client/BTA and V-payment customer base via outbound and inbound calls and emails. Understanding customers financial arrangements and requirements. Use strong negotiation and relationship management skills to provide win-win outcomes. Use judgmental decision making to drive customer loyalty and growth for the business. Make spend enablement decisions based on risk assessment. Work to the highest standards with a balanced delivery of both customer experience and shareholder value Shift Timings - UK Shift process How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Managing the collection of overdue payments on UK Client and V-payment customer base via outbound and inbound calls and emails. Understanding customers financial arrangements and requirements. Use strong negotiation and relationship management skills to provide win-win outcomes. Use judgmental decision making to drive customer loyalty and growth for the business. Make spend enablement decisions based on risk assessment. Work to the highest standards with a balanced delivery of both customer experience and shareholder value Minimum Qualifications Strong analytical mindset/problem solving skills Strong numeric skills Excellent interpersonal, relationship building and communication skills Ability to work independently as well as being a team player Ability to proactively seek out information Negotiation for and managing the collection of overdue payments Ability to deal with difficult situations professionally Passionate about American Express and customer service Preferred Qualifications CSP Knowledge UK Client knowledge Must have credit and collections experience Worked in telephony environment American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting customers with early-stage past due accounts to secure payments, resolve delinquencies, and prevent accounts from progressing to later stages of collections, while maintaining a positive customer experience. Key Responsibilities: Contact customers via phone regarding early-stage past due accounts. Educate customers on outstanding balances, due dates, and payment options. Negotiate and set up payment arrangements when required. Encourage timely payments to minimize delinquency and charge-off risk. Identify reasons for delinquency and document accurate account notes. Ensure compliance with all regulatory, legal, and company policies. Handle customer concerns professionally and provide appropriate resolutions. Meet productivity, quality, and recovery targets consistently. Escalate complex or high-risk accounts as per internal guidelines. Minimum Qualifications Bachelor’s degree Not more than 5 years of difference between highest education degree completion date and joining date Should not have enrolled in any prior Government Apprenticeship programs Strong attention to detail and accuracy Good communication and interpersonal skills A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality Preferred Qualifications Proficiency in basic computer applications (e.g., Microsoft Office Suite) Ability to work effectively in a team environment Additional Requirements: Flexibility to work anytime in US hours (24*7 rotational shifts), including weekends. Hybrid Environment- on site expectation 3 days/week. Workplace Flexibility: Full time. Shift flexibility requirements. American Express offers a fantastic and diverse working environment. At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing: Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing: Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together. How will you make an impact in this role? Execute assigned finance and accounting processes strictly in line with documented SOPs and instructions. Monitor and track daily, weekly, and monthly processes to ensure timely and accurate completion. Maintain accurate documentation of process steps, execution logs, and exceptions. Update trackers, control sheets, and evidence repositories as required. Monitor system alerts, notifications, and basic dashboards. Raise incidents or service requests for system issues following standard procedures. Hands-on MS-tools - Excel, SharePoint, email, word, PPT for daily work. Participate in training sessions and readiness activities for process or system updates. Education & Experience Graduate in Commerce, Finance, Accounting, Business, or a related discipline. 0– 11 months of experience in finance operations, accounting support, or shared services (preferred but not mandatory). Functional Skills Basic understanding of finance and accounting concepts. Ability to follow instructions, SOPs, and control requirements accurately. Attention to detail and consistency in execution. System & Technical Skills Basic familiarity with financial systems or enterprise applications is added advantage Tech‑savvy mindset with willingness to learn new systems and tools. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Cab facility Free meals Flexible working model with hybrid arrangement Training and development opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Finance Control Management trainee apprentice will be responsible for supporting SpeciaIized OR, ensuring compliance with Enterprise Risk Programs for Business Continuity and Third Party Risk Management for Finance function. The role will involve structured training, collaboration and opportunity to experience the dynamic world of Amex Finance Control Management every day. Key responsibilities Support the “Specialized OR” team in day-to-day activities to support compliance with Business Continuity Program and Third-Party Risk Management. Perform basic data analysis, including creating spreadsheets, summarizing information thereby assisting in follow ups and keeping the team on top of the pressing deadlines for each stage. Assist in collecting data and information from stakeholders for analysis and reporting. Participate in meetings, take minutes and follow up on assigned action items. Learn and apply basic concepts of operational risk. Provide administrative support to the team, including status tracking and dashboard updates. Support quality checks on documents, ensuring they are complete and follow templates. Qualification, Skills and Experience Requirements Graduates (Commerce/Business Administration/Economics/Banking/Computer Science/Finance) with maximum of 11 months of experience preferred . Demonstrates knowledge and application of basic accounting principles . Knowledge of Risk, Controls, Quality will be preferred . Appreciation of role and criticality of Finance in a multinational company . Working knowledge of MS-Office (Excel, PowerPoint, Word) Excellent verbal and written communication skills. Exhibits positive attitude, agility and willingness to learn and develop We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Cab facility Free meals Flexible working model with hybrid arrangement Training and development opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.Feel free to reach out with any questions! We look forward to meeting you in person.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Finance trainee apprentice will be responsible for supporting key analytical and reporting processes within the organization, with a focus on process management, automation, transformation and migration to Cloud. The role will involve structured training, collaboration and opportunity to experience the dynamic world of Amex Finance every day. Job Responsibilities: Delivery on various day-to-day processes - manage and maintain several key data and reporting processes. Create and maintain comprehensive documentation for processes. Ability to understand technical processes and write code. Identify opportunities to optimize and enhance existing processes. Collaborate with other teams/functions in gathering relevant and reliable information to meet the requirements of the role. Provide tactical support for ongoing projects. Assist in preparation/refresh of standard operating procedures. Adapt to emerging technology to develop clean well executed concepts and coordinate with cross functional teams on new solutions. Attend ad-hoc requests on solution support without impacting quality or timeliness. Qualifications and Skills Required: Bachelor’s degree in Computer Science or Information Technology or Commerce, with/without maximum of 11 months of experience. Working knowledge of programming. Knowledge in any of Python/PySpark, SQL, Big Query. Hive, Google Cloud will be a definite advantage. Working knowledge of data visualization tools like Tableau and Power BI will be advantage. Hands on with data mining, cleansing, extraction/transformation. Excellent verbal and written communication skills. Basic understanding of Finance concepts will be an advantage. Exhibits positive attitude, agility and willingness to learn and develop. At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing: Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities