Quality Analyst- Domestic

Teleperformance (TP)

0 - 3 years

3 - 7 Lacs

mohali

Posted:4 days ago| Platform:

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Skills Required

process quality assurance customer service quality analysis call quality crm six sigma apqp quality control quality audit production spc quality monitoring qc fmea supplier quality assurance quality assurance qms coaching msa ppap call monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and detail-oriented Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate should have 0 to 3 years of experience.

Roles and Responsibility

Monitor and evaluate call quality to ensure high standards of customer service.
Develop and implement effective quality control processes to identify areas for improvement.
Collaborate with team members to provide feedback and coaching on performance.
Analyze data and trends to identify patterns and opportunities for growth.
Develop and maintain reports to track quality metrics and performance.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team.
Ability to adapt to changing priorities and deadlines in a fast-paced environment.
Strong knowledge of quality control processes and procedures.
Familiarity with CRM software and other relevant tools.
Ability to analyze data and draw meaningful conclusions.
A graduate degree is required.

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