Call Quality Analyst

2 - 7 years

5 - 12 Lacs

Posted:3 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences.

Responsibilities:

  • Conduct QA audits on customer interactions.
  • Measure silence, interruptions, and sentiment.
  • Track key QA metrics (CSAT proxy, transfer rate).
  • Provide feedback and coaching recommendations.
  • Prepare quality reports for leadership.

Qualifications:

  • Bachelor’s in Communications, Business, or related field.
  • Experience in QA within contact centers.
  • Familiarity with speech analytics tools.
  • Strong data analysis and reporting skills.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Sutherland logo
Sutherland

Business Process Outsourcing (BPO)

Denver

RecommendedJobs for You

salt lake city, kolkata/calcutta

pune, maharashtra, india

salt lake city, kolkata/calcutta