Job
Description
As a Tele Auditor at our company based in Gurugram, you will play a crucial role in ensuring communication quality, process compliance, and data accuracy through telephonic audits and verifications. **Key Responsibilities:** - Audits live or recorded calls to assess quality, compliance, and adherence to standard procedures. - Conducts telephonic verifications with customers, clients, vendors, or internal teams to validate data and feedback. - Identifies errors, highlights gaps, and suggests improvements to optimize call performance and customer interaction. - Documents audit findings and generates detailed reports with actionable insights. - Collaborates with internal teams (operations, training, compliance) to maintain and improve service standards. - Shares regular feedback with relevant stakeholders and contributes to process enhancement initiatives. **Requirements:** - Minimum 1 year of experience in tele-auditing, quality assurance, BPO/call centre audit roles, or similar functions. - Excellent verbal communication and listening skills in English and Hindi (knowledge of additional regional languages is a plus). - Strong analytical skills and a keen eye for detail. - Proficiency in MS Excel, call evaluation tools, and report writing. - Ability to work independently, maintain confidentiality, and meet deadlines. The company offers a full-time, permanent job type with benefits including health insurance and Provident Fund. The work schedule is during the day shift from Monday to Friday. The ability to commute or relocate to Gurugram, Haryana, is required. In conclusion, as a Tele Auditor with our company, you will have the opportunity to utilize your experience in quality assurance and tele-calling audits to contribute to maintaining and enhancing service standards through effective telephonic audits and verifications. As a Tele Auditor at our company based in Gurugram, you will play a crucial role in ensuring communication quality, process compliance, and data accuracy through telephonic audits and verifications. **Key Responsibilities:** - Audits live or recorded calls to assess quality, compliance, and adherence to standard procedures. - Conducts telephonic verifications with customers, clients, vendors, or internal teams to validate data and feedback. - Identifies errors, highlights gaps, and suggests improvements to optimize call performance and customer interaction. - Documents audit findings and generates detailed reports with actionable insights. - Collaborates with internal teams (operations, training, compliance) to maintain and improve service standards. - Shares regular feedback with relevant stakeholders and contributes to process enhancement initiatives. **Requirements:** - Minimum 1 year of experience in tele-auditing, quality assurance, BPO/call centre audit roles, or similar functions. - Excellent verbal communication and listening skills in English and Hindi (knowledge of additional regional languages is a plus). - Strong analytical skills and a keen eye for detail. - Proficiency in MS Excel, call evaluation tools, and report writing. - Ability to work independently, maintain confidentiality, and meet deadlines. The company offers a full-time, permanent job type with benefits including health insurance and Provident Fund. The work schedule is during the day shift from Monday to Friday. The ability to commute or relocate to Gurugram, Haryana, is required. In conclusion, as a Tele Auditor with our company, you will have the opportunity to utilize your experience in quality assurance and tele-calling audits to contribute to maintaining and enhancing service standards through effective telephonic audits and verifications.
