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1.0 - 5.0 years
0 Lacs
haryana
On-site
You will be responsible for ensuring communication quality, process compliance, and data accuracy through telephonic audits and verifications. Your key responsibilities will include: - Auditing live or recorded calls to assess quality, compliance, and adherence to standard procedures. - Conducting telephonic verifications with customers, clients, vendors, or internal teams to validate data and feedback. - Identifying errors, highlighting gaps, and suggesting improvements to optimize call performance and customer interaction. - Documenting audit findings and generating detailed reports with actionable insights. - Collaborating with internal teams (operations, training, compliance) to maintain...
Posted 2 days ago
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