Posted:15 hours ago|
Platform:
Work from Office
Full Time
vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.
Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.
Should complete the daily audit targets assigned.
Identify the escalation cases and do the Root Cause Analysis.
Should document feedback for all calls by EOD to the respective supervisors.
Identify process gaps during audits and raise necessary requests to close the same.
Share the daily/weekly/monthly audit reports across the team.
Prepares and analyzes internal and external quality reports for management staff review.
Graduation is a must
At least 2 years of call monitoring experience, preferably from a Sales / Voice-based environment
Excellent oral, written, and interpersonal communication skills
Exceptional listening and analytical skills
Intermediate level of knowledge/expertise with PC (Word and Excel)
Demonstrated ability to work well in a team environment
Dedication to providing exceptional customer service
Vmedulife Software Services
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