Position : Sales Development Representative (INDIA) Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai . Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. Responsibilities: ● Drive new business by researching prospects, reaching out via email, phone and qualifying opportunities ● Convert and qualify marketing inbound leads from initial outreach to qualified sales opportunity ● Perform Client-need Analysis, track their pain-points to develop a reach-out strategy. ● Creating relationships with customers to identify their potential needs and qualify their interests ● Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals. ● Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects. Required Skills And Experience : ● Have completed Bachelor's degree. ● Have prior experience in SDR role for minimum of 2-4 Years in the IND market. ● Commanding desire to learn and succeed in tech sales and business development. ● Relevant experience in either Lead Generation / Sales development / Business development in a SAAS company is appreciated ● Comfortable in fast-moving environment with complex learning requirements ● Industry experience in Analytics / Data Science is a plus ● Excellent communication skills, verbal and written ● Confident on the phone, professional, and articulate ● Organized, reliable, and persistent with a competitive spirit Here’s What happens after you apply? 1. Within 4 days of your application - our HR team will contact you to schedule a quick chat with one of our founders. 2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity? ● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. Show more Show less
Voicebot Conversational Designer Implementation Team | 1-3 Years Experience | Full-Time | Bengaluru Job Title: AI Conversation Designer Brief About the Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients? We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information? Then check our website www.convin.ai . What you’ll do Craft, test, and iterate on high-quality prompts to power AI-driven conversational experiences, especially in voice-based interfaces. Collaborate with AI/ML engineers and product teams to fine-tune prompt strategies for accuracy, personalization, and user intent recognition. Analyze prompt performance using internal metrics and real user conversations to improve AI responses over time. Design fallback strategies and handle edge cases within prompts to ensure reliable and context-aware user experiences. Build prompt libraries, templates, and documentation to streamline development across various customer use cases. Translate business requirements and domain knowledge into clear, goal-oriented prompt structures Work across multiple projects and stakeholders while maintaining a strong focus on conversational consistency and usability. Requirements Experience in Conversation Design and Prompt Engineering Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields Writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once Excellent written and verbal communication skills Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences Show more Show less
Position : Sales Development Representative (INDIA) Eligibility- 0-1 years of experience in the SaaS space Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai . Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. Responsibilities: ● Drive new business by researching prospects, reaching out via email, phone and qualifying opportunities ● Convert and qualify marketing inbound leads from initial outreach to qualified sales opportunity ● Perform Client-need Analysis, track their pain-points to develop a reach-out strategy. ● Creating relationships with customers to identify their potential needs and qualify their interests ● Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals. ● Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects. Required Skills And Experience : ● Have completed Bachelor's degree. ● Have prior experience in SDR role for minimum of 0-1 Years in the IND market. ● Commanding desire to learn and succeed in tech sales and business development. ● Relevant experience in either Lead Generation / Sales development / Business development in a SAAS company is appreciated ● Comfortable in fast-moving environment with complex learning requirements ● Industry experience in Analytics / Data Science is a plus ● Excellent communication skills, verbal and written ● Confident on the phone, professional, and articulate ● Organized, reliable, and persistent with a competitive spirit Here’s What happens after you apply? 1. Within 4 days of your application - our HR team will contact you to schedule a quick chat with one of our founders. 2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity? ● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. Show more Show less
Position: Enterprise Sales Manager-BFSI (IC role) About Convin Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales and collections, elevate customer experience, automate rep quality and coaching, and provide deep business insights for leadership. At Convin, we leverage cutting-edge AI/ML to streamline operations, improve efficiency, and reduce costs. Our Clients: We’re already enabling growth and efficiency for leaders across Health-tech, Ed-tech, Fintech, E-commerce , and Consumer Services —including Treebo, SOTC, Thomas Cook, Aakash, MediBuddy , and PlanetSpark . As our client base expands rapidly, we’re now strengthening our footprint in the BFSI space and looking for passionate professionals to help drive this growth. Website : www.convin.ai Why Join Us? If you’re passionate about AI , have a strong grasp of SaaS and BFSI , and love building lasting customer relationships while closing large deals— Convin is your next big move . What We’re Looking For: You're a perfect fit if you have: 6 to 12 years of total experience, ideally with a SaaS company in India Mandatory experience in selling to BFSI companies (banks, NBFCs, insurance, mutual funds, etc.) A proven track record of closing large deal sizes with enterprise clients in the BFSI sector Strong understanding of enterprise sales cycles , client needs, and stakeholder management Solid working knowledge of Google Workspace/MS Office and CRM tools A Bachelor’s degree or equivalent Your Key Responsibilities: End-to-end sales: Prospecting, qualification, demos, nurturing, relationship management, and deal closures Build and manage a strong pipeline of BFSI enterprise accounts Understand and position Convin’s value proposition to solve BFSI-specific pain points Drive deep C-level engagements in large financial institutions Represent Convin at industry events, conferences , and strategic meetings Design and execute effective territory and account strategies Collaborate with internal teams for solution customization, product feedback, and execution Run high-quality webinars and presentations tailored to BFSI clients What to Expect After You Apply: Within 4 days : Our HR team will connect with you to schedule an intro call with a founder If it’s a mutual fit, the 2nd and 3rd rounds will be completed within a week The entire process will be wrapped up within 15 days of application Why This Role is a Great Opportunity: Monthly Learning Perk : Get reimbursed up to ₹1000/month for any book or course (even if it’s unrelated to work) Holiday Allowance : ₹24,000/year travel allowance for your getaways Rapid Learning Curve : Join a high-growth team in one of India’s hottest AI/ML SaaS startups Limitless Growth : Take ownership, innovate, and grow into leadership as we scale rapidly in BFSI Show more Show less
Position: Quality Assurance Engineer Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai. Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. We are seeking a talented and motivated Data Labs Intern to join our Data Labs team. As a Data Labs Intern, you will have the opportunity to explore conversational data, conduct analysis, and generate insights to support the business goals. This internship offers a unique opportunity to gain hands-on experience in data analysis within a fast-paced SaaS company, working alongside a dynamic team of professionals. Job Description: As a Quality Assurance Engineer at Convin.ai , you will have the opportunity to gain valuable experience in the field of quality assurance and contribute to the continuous improvement of our product. This internship provides a hands-on learning experience in a fast-paced and collaborative environment. Key Responsibilities: Testing and Validation: Assist in testing product to identify defects, issues, or inconsistencies and ensure they meet specified requirements and quality standards. Documentation: Maintain accurate and organised records of testing processes, test results, and issues encountered. Assist in creating test plans, test cases, and test scripts. Bug Reporting: Collaborate with the development team to report and track identified defects and issues. Verify that reported issues have been resolved in subsequent releases. Quality Assurance Processes: Learn and actively participate in the implementation of quality assurance processes, including regression testing, performance testing, and user acceptance testing. Collaboration: Work closely with cross-functional teams, including developers, product managers, and project managers, to ensure that quality issues are identified and resolved throughout the product development life-cycle. Feedback and Improvement: Provide input and feedback on ways to enhance product quality and improve testing processes. Qualifications: Enrolled in a degree program. 1-2 years of experience in quality assurance or a related field. Proficiency in automation testing with Selenium. Strong proficiency in Python or Java for test automation. Keen eye for detail and strong analytical prowess. Effective communication and teamwork abilities. A basic grasp of quality assurance principles and testing methodologies is advantageous. Passion for learning and a drive for quality assurance. Familiarity with testing tools or test management software is beneficial. Why Convin.ai: A professional yet friendly workplace that values growth, creativity, and innovation. Mentorship and opportunities to develop your design skills. A collaborative team culture where your contributions make a meaningful impact. What makes this role a perfect opportunity? ● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. ● Holiday Allowance: INR 24000 allowance every year for travel anywhere. ● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now. ● The fast-growing startup has no limits on what you can learn and gain in terms of experience.
Job Title: Project Manager Location: Bangalore Experience: 3-5Years Department: Implementation About Convin Convin is a leading Conversation Intelligence platform helping businesses enhance their sales and customer service operations through AI-powered insights. We empower organizations to optimize customer interactions, improve sales effectiveness, and drive operational efficiency. Role Overview We are looking for an experienced Project Manager to join our Implementation Team , responsible for managing the end-to-end execution of Convin's SaaS product deployment for clients. This role requires a strong background in technical project management, SaaS implementation, stakeholder coordination, and problem-solving to ensure seamless and timely project delivery. Key Responsibilities ● Project Planning & Execution: Develop, manage, and execute project plans, ensuring timely and quality delivery of Convin’s solutions. ● Stakeholder Management: Act as the primary point of contact for clients, internal teams, and third-party vendors, ensuring effective communication and alignment. ● Technical Implementation Oversight: Collaborate with Engineering, Product, and Customer Success teams to ensure smooth integration and customization of Convin’s platform. ● Risk Management: Identify potential project risks and dependencies, implementing proactive mitigation strategies. ● Process Optimization: Continuously improve implementation frameworks, best practices, and methodologies for efficient deployments. ● Monitoring & Reporting: Track project progress, report key metrics, and ensure alignment with business goals. ● Cross-functional Collaboration: Work closely with Sales, Support, and Product teams to enhance the client onboarding experience. Required Skills & Qualifications ● Experience: 3-5years of experience in technical project management, SaaS implementation, or enterprise software deployment. ● Project Management Expertise: Strong knowledge of project management methodologies such as Agile, Scrum, or PMP frameworks. ● Technical Acumen: Understanding of SaaS products, APIs, system integrations, and cloud-based deployments. ● Problem-Solving: Ability to troubleshoot technical challenges and ensure quick resolution during implementation. ● Communication & Leadership: Strong interpersonal and stakeholder management skills with the ability to drive alignment across teams. ● Tools & Platforms: Experience with project management tools like JIRA, Asana, Trello, or Monday.com, and familiarity with CRM platforms (e.g., HubSpot, Salesforce). ● Process-Driven Approach: Ability to define, optimize, and document implementation processes. Nice to Have ●Experience in AI/ML-driven SaaS implementations or Conversation Intelligence tools. ●Prior experience in customer-facing roles in a SaaS environment. ●Familiarity with SQL, data analytics tools, or scripting languages for troubleshooting and analysis. Why Join Convin? ●Opportunity to work in a fast-paced, high-growth SaaS startup. ●Be part of an innovative team building AI-powered solutions for global enterprises. ●Competitive salary, benefits, and career growth opportunities. If you are a detail-oriented project manager with a passion for technology and seamless software implementation, we’d love to hear from you! Apply now. Why Join Convin? Work in a fast-growing AI SaaS company at the forefront of conversation intelligence. Exposure to enterprise clients and cutting-edge AI-driven solutions. Collaborative, high-growth environment with opportunities for career progression. Here’s What happens after you apply? 1. Within 4 days of your application - our HR team will contact you to schedule a quick chat with one of our founders. 2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity? ● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. ● Holiday Allowance: INR 24000 allowance every year for travel anywhere. ● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now. ● The fast-growing startup has no limits on what you can learn and gain in terms of experience.
Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai . Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. Role Description: We are seeking highly skilled individuals to join our Presales Solution Engineering team. As a Pre-Sales Solution Engineer at Convin, you will play a key role in demonstrating the value of our AI-powered platform to prospective clients. You'll collaborate with the sales team, product managers, and technical experts to align our offerings with the customer's needs and pain points. Your ability to translate complex technical solutions into business value and facilitate smooth product adoption will be crucial to driving Convin's success. As a Solutions Engineer, your primary responsibility will be to showcase our product offerings and architecture in a way that inspires confidence and addresses any technical concerns from prospects and customers throughout the sales process. Your goal is to eliminate technical obstacles and clearly communicate how our technology/products can meet their needs. To excel in this role, you'll need a blend of technical expertise and sales acumen. This includes identifying mission-critical requirements, developing tailored technical sales strategies, and demonstrating solutions that deliver real business value. If you're able to bridge the gap between technical capabilities and business needs, we’d love to hear from you! Responsibilities: ● Understand customer objectives and pain points , and align them with Convin’s product suite to present the best solutions. ● Deliver tailored product demonstrations that showcase the value of our AI-powered contact center solutions, addressing specific customer use cases. ● Lead the solution design and product configuration processes, ensuring that Convin’s platform integrates seamlessly with the client’s infrastructure and requirements. ● Act as a trusted advisor to clients by addressing technical concerns and providing guidance that aligns Convin’s products with their business objectives. ● Communicate complex technical information effectively to both technical and non-technical stakeholders, ensuring clarity and understanding. ● Provide business guidance by understanding the customer’s business processes, strategy, and objectives, and demonstrating how Convin’s solutions can support and enhance these areas. ● Engage with AEs and SDRs to deliver standard demos, platform walkthroughs, and evangelize Convin’s value proposition to prospects. ● Support RFP/RFI responses by crafting detailed technical answers that align with customer requirements and product capabilities. ● Collaborate cross-functionally with sales, product, and technical teams to continually refine Convin’s value proposition based on market trends and client feedback. ● Maintain up-to-date expertise in Convin’s technology, AI-driven contact center solutions, and relevant industry trends by engaging in product, sales, and technical training. ● Develop technical collateral such as proposals, presentations, and case studies to support the sales process. ● Continuously engage with customers throughout the pre-sales process and beyond, ensuring their needs are met and offering ongoing technical support during engagements. ● Contribute to a fast-paced sales environment , managing multiple projects and deadlines while maintaining strong collaboration within the team. Minimum Qualifications: ● 3+ years of experience in a pre-sales or solution engineering role, preferably within a B2B SaaS company. ● 3+ years of experience in business requirement gathering, analysis, and solution proposals. ● Strong understanding of AI, cloud technologies, and contact centre operations. ● Proven experience in demonstrating and articulating complex SaaS products to business and technical stakeholders. ● Ability to manage multiple client engagements simultaneously and deliver high-quality solutions under tight deadlines. ● Knowledge of CRM, ERP, or call centre software is a plus. ● Excellent problem-solving skills with a customer-first mindset. ● Excellent verbal, written, presentation, and interpersonal communication skills. ● Ability to collaborate with cross-functional teams to resolve technical challenges. ● Willingness and ability to travel domestically. Why Convin : ● Opportunity to work with cutting-edge AI technology that is transforming the contact center industry. ● Be part of a fast-paced, high-growth environment with significant learning and development opportunities. ● Competitive salary and benefits package, including ESOPs. If you’re passionate about AI, solving complex business problems, and want to play a key role in a dynamic B2B SaaS environment, we’d love to hear from you! Here’s What happens after you apply? 1. Within 4 days of your application - our hr team will contact you to schedule a quick chat with one of our founders. 2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity? ● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. ● Holiday Allowance: INR 24000 allowance every year for travel anywhere. ● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now. ● The fast-growing startup has no limits on what you can learn and gain in terms of experience.
Position: Data Labs Intern Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai. Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. We are seeking a talented and motivated Data Labs Intern to join our Data Labs team. As a Data Labs Intern, you will have the opportunity to explore conversational data, conduct analysis, and generate insights to support the business goals. This internship offers a unique opportunity to gain hands-on experience in data analysis within a fast-paced SaaS company, working alongside a dynamic team of professionals. Responsibilities: Utilize strong analytical skills to explore conversational data, extract meaningful insights, and provide data-driven recommendations to achieve our client’s business goals. Analyze conversational data to identify trends, patterns, and correlations that can enhance the understanding of customer behavior and drive actionable outcomes. Perform correlation analysis on call behavior data to identify factors that positively or negatively impact the business. Present findings to stakeholders and recommend strategies for improvement. Assist in the preparation of comprehensive data labs reports, summarizing key findings, insights, and actionable recommendations for clients. Qualifications: Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. Familiarity with statistical analysis techniques and data visualization. Attention to detail and ability to work independently as well as part of a team. Excellent communication and presentation skills. Why Convin.ai: A professional yet friendly workplace that values growth, creativity, and innovation. Mentorship and opportunities to develop your design skills. A collaborative team culture where your contributions make a meaningful impact. What makes this role a perfect opportunity? Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.. Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now. The fast-growing startup has no limits on what you can learn and gain in terms of experience.
As a Pre-Sales Solution Engineer at Convin, you will play a key role in demonstrating the value of our AI-powered platform to prospective clients. You'll collaborate with the sales team, product managers, and technical experts to align our offerings with the customer's needs and pain points. Your ability to translate complex technical solutions into business value and facilitate smooth product adoption will be crucial to driving Convin's success. Your primary responsibility will be to showcase our product offerings and architecture in a way that inspires confidence and addresses any technical concerns from prospects and customers throughout the sales process. Your goal is to eliminate technical obstacles and clearly communicate how our technology/products can meet their needs. To excel in this role, you'll need a blend of technical expertise and sales acumen. This includes identifying mission-critical requirements, developing tailored technical sales strategies, and demonstrating solutions that deliver real business value. If you're able to bridge the gap between technical capabilities and business needs, we'd love to hear from you! Responsibilities include understanding customer objectives and pain points, delivering tailored product demonstrations, leading the solution design and product configuration processes, acting as a trusted advisor to clients, communicating technical information effectively, providing business guidance, supporting RFP/RFI responses, collaborating cross-functionally with teams, maintaining expertise in Convin's technology, developing technical collateral, engaging with customers throughout the pre-sales process, and contributing to a fast-paced sales environment. Minimum qualifications for this role include 3+ years of experience in a pre-sales or solution engineering role within a B2B SaaS company, strong understanding of AI, cloud technologies, and contact centre operations, ability to manage multiple client engagements simultaneously, knowledge of CRM, ERP, or call centre software, excellent problem-solving skills, communication skills, and willingness to travel domestically. Working at Convin offers the opportunity to work with cutting-edge AI technology in a fast-paced, high-growth environment with significant learning and development opportunities. The role provides a competitive salary and benefits package, including ESOPs. If you're passionate about AI, solving complex business problems, and want to play a key role in a dynamic B2B SaaS environment, we'd love to hear from you! After applying, the hiring process involves a quick chat with one of the founders within 4 days of application, followed by 2nd & 3rd rounds scheduled within a week, and completion of the whole process within 15 days. Additionally, the role offers opportunities to expand knowledge, holiday allowance, and fast-paced learning environment in one of the most lucrative industries in India.,
Position : Sales Development Representative (INDIA) Eligibility- Freshers Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai . Here’s why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. Responsibilities: ● Drive new business by researching prospects, reaching out via email, phone and qualifying opportunities ● Convert and qualify marketing inbound leads from initial outreach to qualified sales opportunity ● Perform Client-need Analysis, track their pain-points to develop a reach-out strategy. ● Creating relationships with customers to identify their potential needs and qualify their interests ● Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals. ● Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects. Required Skills And Experience : ● Have completed Bachelor's degree. ● Have prior experience in SDR role for minimum of 0-1 Years in the IND market. ● Commanding desire to learn and succeed in tech sales and business development. ● Relevant experience in either Lead Generation / Sales development / Business development in a SAAS company is appreciated ● Comfortable in fast-moving environment with complex learning requirements ● Industry experience in Analytics / Data Science is a plus ● Excellent communication skills, verbal and written ● Confident on the phone, professional, and articulate ● Organized, reliable, and persistent with a competitive spirit Here’s What happens after you apply? 1. Within 4 days of your application - our HR team will contact you to schedule a quick chat with one of our founders. 2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity? ● Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.
Position : Sales Development Representative (INDIA) Eligibility- Freshers Brief About Company Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing costs. Who are our clients : We are already helping the leaders across Health-tech, Ed-tech, Fintech, E-commerce, and consumer services like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark. But as the list is growing tremendously, we are looking for folks excited about taking this to the market with us. Still looking for more information, then check our website www.convin.ai . Heres why you should apply: If you love AI, understand SaaS, love selling, and looking to join a ship bound to fly- then Convin is the place for you. Responsibilities: ? Drive new business by researching prospects, reaching out via email, phone and qualifying opportunities ? Convert and qualify marketing inbound leads from initial outreach to qualified sales opportunity ? Perform Client-need Analysis, track their pain-points to develop a reach-out strategy. ? Creating relationships with customers to identify their potential needs and qualify their interests ? Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals. ? Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects. Required Skills And Experience : ? Have completed Bachelor&aposs degree. ? Have prior experience in SDR role for minimum of 0-1 Years in the IND market. ? Commanding desire to learn and succeed in tech sales and business development. ? Relevant experience in either Lead Generation / Sales development / Business development in a SAAS company is appreciated ? Comfortable in fast-moving environment with complex learning requirements ? Industry experience in Analytics / Data Science is a plus ? Excellent communication skills, verbal and written ? Confident on the phone, professional, and articulate ? Organized, reliable, and persistent with a competitive spirit Heres What happens after you apply 1. Within 4 days of your application - our HR team will contact you to schedule a quick chat with one of our founders. 2. If theres a fit, the 2nd & 3rd rounds will be scheduled within a week. 3. The whole hiring process will be completed within 15 days of your application. What makes this role a perfect opportunity ? Expand your knowledge: You can buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part It doesnt have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new. Show more Show less
Customer Success Manager (Delhi | India) Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth? Join one of India’s fastest-growing AI startups — welcome to Convin . About Convin Convin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni , designed to empower sales, collections, and customer experience teams. We’re on a mission to redefine the way organizations communicate with their customers . With our AI and Machine Learning-driven platform , ✅ Automatically analyzes sales and customer conversations ✅ Surfaces powerful insights for team leaders ✅ Automates call quality and coaching workflows ✅ Improves sales conversions and collection efficiency ✅ Enhances customer experiences with real-time guidance and analytics Top brands like Treebo, Thomas Cook, MediBuddy, Aakash, and PlanetSpark trust Convin to power their performance — and we’re scaling fast across Health-tech, Ed-tech, Fintech, E-commerce, and more. 🌐 Learn more: www.convin.ai About the Role: Customer Success Manager As a Customer Success Manager , you’ll be the voice of the customer within Convin. You'll play a crucial role in product adoption, relationship building, and retention — while surfacing insights that fuel upsell and renewal opportunities. This is a high-impact, customer-facing role perfect for someone who’s passionate about helping clients realize value from cutting-edge SaaS tools. Key Responsibilities Client Relationship Management Build and nurture long-term relationships with clients across industries Drive customer retention by ensuring satisfaction and continued success Proactively identify and resolve customer issues with speed and clarity Product Adoption & Enablement Conduct onboarding, training sessions, and workshops for product rollout Ensure customers are getting maximum value from the Convin platform Help users navigate new features and recommend best practices Value Delivery & Advocacy Showcase ROI with regular reports and strategic check-ins Highlight how Convin supports clients’ business objectives Advocate for customer needs internally with product and engineering Upsell & Cross-Sell Enablement Spot expansion opportunities based on usage and business needs Work with the sales team to initiate and support commercial conversations Help customers scale with the right mix of features and support Stakeholder Management Regularly sync with key decision-makers to align on business goals Run weekly reviews with client POCs to address priorities and progress Collect feedback and channel it back into product improvements Required Skills & Experience 3+ years in a customer-facing role (Customer Success, Account Management, etc.) Prior experience in a SaaS or technology company is highly preferred Strong communication and stakeholder management skills Analytical mindset and the ability to link usage data to business impact Comfortable working in a fast-paced, client-focused startup environment Proactive, solution-oriented, and able to multitask effectively Why Convin? 🌟 At Convin, you're not just working at a company — you're helping shape the future of customer interaction. You'll: ✅ Join a high-growth SaaS startup building disruptive AI products ✅ Collaborate with top minds from IITs and elite tech companies ✅ Contribute to products that impact real customers, fast ✅ Receive competitive compensation, bonuses, and ESOPs ✅ Work in a high-trust, learning-first culture where your growth is prioritized What Makes This Role a Perfect Opportunity? Learning Credit – Get ₹1,000 every month to spend on any book or course — whether it’s a tech certification, novel, or gratitude journal. Holiday Allowance – ₹24,000/year just to explore and recharge wherever you like. Massive Learning Curve – Work with founders and senior leaders and grow in one of the hottest tech categories. Career Acceleration – Gain hands-on experience in AI, SaaS, and enterprise tech – one of the fastest-growing spaces in India. Family Health Coverage – Comprehensive health insurance for you and your family worth ₹5 lakhs annually.
Customer Success Manager (Delhi | India) Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth? Join one of India’s fastest-growing AI startups — welcome to Convin . About Convin Convin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni , designed to empower sales, collections, and customer experience teams. We’re on a mission to redefine the way organizations communicate with their customers . With our AI and Machine Learning-driven platform , ✅ Automatically analyzes sales and customer conversations ✅ Surfaces powerful insights for team leaders ✅ Automates call quality and coaching workflows ✅ Improves sales conversions and collection efficiency ✅ Enhances customer experiences with real-time guidance and analytics Top brands like Treebo, Thomas Cook, MediBuddy, Aakash, and PlanetSpark trust Convin to power their performance — and we’re scaling fast across Health-tech, Ed-tech, Fintech, E-commerce, and more. 🌐 Learn more: www.convin.ai About the Role: Customer Success Manager As a Customer Success Manager , you’ll be the voice of the customer within Convin. You'll play a crucial role in product adoption, relationship building, and retention — while surfacing insights that fuel upsell and renewal opportunities. This is a high-impact, customer-facing role perfect for someone who’s passionate about helping clients realize value from cutting-edge SaaS tools. Key Responsibilities Client Relationship Management Build and nurture long-term relationships with clients across industries Drive customer retention by ensuring satisfaction and continued success Proactively identify and resolve customer issues with speed and clarity Product Adoption & Enablement Conduct onboarding, training sessions, and workshops for product rollout Ensure customers are getting maximum value from the Convin platform Help users navigate new features and recommend best practices Value Delivery & Advocacy Showcase ROI with regular reports and strategic check-ins Highlight how Convin supports clients’ business objectives Advocate for customer needs internally with product and engineering Upsell & Cross-Sell Enablement Spot expansion opportunities based on usage and business needs Work with the sales team to initiate and support commercial conversations Help customers scale with the right mix of features and support Stakeholder Management Regularly sync with key decision-makers to align on business goals Run weekly reviews with client POCs to address priorities and progress Collect feedback and channel it back into product improvements Required Skills & Experience 3+ years in a customer-facing role (Customer Success, Account Management, etc.) Prior experience in a SaaS or technology company is highly preferred Strong communication and stakeholder management skills Analytical mindset and the ability to link usage data to business impact Comfortable working in a fast-paced, client-focused startup environment Proactive, solution-oriented, and able to multitask effectively Why Convin? 🌟 At Convin, you're not just working at a company — you're helping shape the future of customer interaction. You'll: ✅ Join a high-growth SaaS startup building disruptive AI products ✅ Collaborate with top minds from IITs and elite tech companies ✅ Contribute to products that impact real customers, fast ✅ Receive competitive compensation, bonuses, and ESOPs ✅ Work in a high-trust, learning-first culture where your growth is prioritized What Makes This Role a Perfect Opportunity? Learning Credit – Get ₹1,000 every month to spend on any book or course — whether it’s a tech certification, novel, or gratitude journal. Holiday Allowance – ₹24,000/year just to explore and recharge wherever you like. Massive Learning Curve – Work with founders and senior leaders and grow in one of the hottest tech categories. Career Acceleration – Gain hands-on experience in AI, SaaS, and enterprise tech – one of the fastest-growing spaces in India. Family Health Coverage – Comprehensive health insurance for you and your family worth ₹5 lakhs annually.
🚀 Sales Development Representative (India | On-site | About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re trusted by leading brands like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO. Highlights: Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022) Featured in LinkedIn’s Top Startups list Ranked Top 20 Software Companies in India by G2 Best Speech & Conversation Analytics Company at CX & DCX Summits Why Join This Role? This is not just a SDR role — it’s an opportunity to build, learn, and grow in one of the hottest categories in tech. At Convin, you will: Work directly with founders and senior leaders in a high-growth startup Gain hands-on experience in AI, SaaS, and enterprise tech Shape a product trusted by top enterprises across industries Fast-track your career with ownership, learning, and growth opportunities 💼 Responsibilities Research and identify new business opportunities through online research, LinkedIn, email campaigns, and cold calling Convert and qualify marketing-generated inbound leads into sales-ready opportunities Perform client needs analysis , understand pain points, and tailor outreach messaging accordingly Build meaningful relationships with prospects and qualify them for handoff to the Sales team Work closely with Sales and Marketing teams to support monthly/quarterly pipeline and revenue goals Maintain and nurture a healthy sales funnel , while re-engaging dormant or re-marketable leads Use tools like CRMs and sales enablement platforms to track, manage, and optimize outreach 🧠 Requirements A Bachelor’s degree (in any discipline) 1-3 years of experience in an SDR, lead generation, or inside sales role (preferred but not mandatory) High motivation to build a career in tech sales and business development Excellent verbal and written communication skills Confidence in reaching out via email, LinkedIn, and phone calls Strong research skills and a problem-solving mindset Comfortable working in a fast-paced startup environment Experience or interest in AI/ML, SaaS, or analytics is a plus Familiarity with CRM tools like HubSpot or Salesforce is appreciated Interview Process Here’s how we hire at Convin: Application Review – Our People & Culture team will connect within 4–5 days if your profile fits. Initial Catch-Up – A quick conversation to check role fit. IQ Round – Assessing problem-solving and analytical skills. Assignment / Case Study – Practical exercise + discussion. Final Leadership Round – Interaction with our founders/leadership team. Crack it, and you’re in! Perks & Benefits Learning & Upskilling – Reimbursement of ₹1,000 per month (up to ₹12,000 per year) towards books or courses, work-related or otherwise. Wellness & Leisure Allowance – ₹24,000/year (claimable as ₹6,000 quarterly or ₹24,000 annually) for personal travel, retreats, or gym memberships. Comprehensive Insurance – Health insurance of ₹5,00,000 (self & family) + accident coverage of ₹25,00,000. Friday Treats – Weekly snacks for in-office employees. Friday Fun & Wellness – Bi-monthly yoga, health check-ups, learning sessions, and cultural activities. Quarterly Team Outings – Relax, connect, and grow together.