Call Quality Analyst

Job Description

Location: Gurugram Budget: up to 3 LPA About the Role: We are seeking an experienced and detail-oriented Tele Auditor with a minimum of 2+ years of experience in quality assurance, tele-calling audits, or related fields. The ideal candidate will be responsible for ensuring communication quality, process compliance, and data accuracy through telephonic audits and verifications. Key Responsibilities: Audits live or recorded calls to assess quality, compliance, and adherence to standard procedures. Conduct telephonic verifications with customers, clients, vendors, or internal teams to validate data and feedback. Identify errors, highlight gaps, and suggest improvements to optimize call performance and customer interaction. Document audit findings and generate detailed reports with actionable insights. Collaborate with internal teams (operations, training, compliance) to maintain and improve service standards. Share regular feedback with relevant stakeholders and contribute to process enhancement initiatives. Requirements : Minimum 1 years of experience in tele-auditing, quality assurance, BPO/call centre audit roles, or similar functions. Excellent verbal communication and listening skills in English and Hindi (knowledge of additional regional languages is a plus). Strong analytical skills and a keen eye for detail. Proficiency in MS Excel, call evaluation tools, and report writing. Ability to work independently, maintain confidentiality, and meet deadlines. Job Types: Full-time, Permanent Pay: ₹22,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you experience in Call quality analyst? If yes, how many years? Current & expected CTC? Notice period (In days)? The budget for the role is up to 3 LPA, would you be okay with the same? Work Location: In person