Posted:2 hours ago|
Platform:
On-site
Full Time
This is a night shift role from 6 pm to 3 am( mon to Fri)
Job Title: Quality Analyst – Sales & Operations (US Logistics)
Responsibilities:
* Monitor and evaluate inbound/outbound calls for Sales and Operations teams.
* Ensure adherence to process, compliance, and communication standards.
* Provide clear, constructive feedback to employees and support performance improvement.
* Conduct training for new hires and refresher sessions for existing staff.
* Prepare quality reports, maintain scorecards, and identify improvement opportunities.
* Collaborate with team leads to improve call quality, customer experience, and process efficiency.
Requirements:
* 2–4 years of QA or training experience in logistics/BPO/customer service.
* Strong understanding of US logistics processes.
* Excellent communication, coaching, and analytical skills.
* Proficient with call evaluation tools and MS Office.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
V Power Logistics
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