71 Speech Analytics Jobs

Assess and deliver pediatric speech therapy. Plan individualized programs for speech delay, articulation, ASD, and developmental issues. Guide parents, maintain records. Degree in SLP/Speech & Hearing, 02 yrs exp, interest in pediatrics.

About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Quality Assurance Manager leads the department in the orientation and training of new quality assurance personnel in order to ensure a high standard in the execution o...

Job Description: Role: Sr. Manager (Data & Analytics) Location: Mumbai (Thane) Mode: WFO Experience: 10 to 16 Years Shift Timings: 05:30 AM to 3:00 PM (IST)- Australian Shifts Notice Period: Immediate to 30 days Note: This is WFO from Thane Location The Senior Manager Data & Analytics will lead data-driven initiatives to enhance operational efficiency, customer experience, and business outcomes in a telecommunications contact center. This role requires strategic oversight of Data & Analytics projects, collaboration with cross-functional teams, and the ability to translate insights into actionable improvements. Key Responsibilities: Lead the delivery of high-impact Data & Analytics projects, ...

About the Company Join a high-growth AI company at the forefront of Revenue Intelligence for Enterprises. About the Role As a Customer Success Strategist, you'll go beyond day-to-day account management to shape strategy, drive adoption, and play a key role in helping India's top financial institutions unlock business value from cutting-edge generative AI solutions. This role offers a unique blend of strategic thinking, stakeholder engagement, and hands-on execution ideal for someone who wants to grow into a senior client-facing or product leadership role in the fast-evolving AI space. Responsibilities Strategic Partnering: Build strong, consultative relationships with senior stakeholders at ...

Overview Were looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency. Responsibilities Voicebot Strategy & Design Identify high-volume and high-impact voice processes suitable for automation. Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms). Collaborate with business teams to define user journeys, intents, and ex...

As a Sales Quality Assurance and Training Specialist at Therayog, your role is a dynamic blend of active sales responsibilities and ensuring service quality standards are maintained and enhanced within the sales and customer support teams. Key Responsibilities: - Conduct outbound sales calls to prospects and leads, aiming to meet personal sales targets. - Manage inbound sales opportunities and successfully convert them into sales. - Maintain detailed records of all sales activities in the CRM system. - Build and manage a personal sales pipeline. - Achieve monthly/quarterly sales quotas and KPIs. - Demonstrate best practices in sales calls for training purposes. - Evaluate sales representativ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about protecting companies from cyber threats Do you want to be part of a team that safeguards the digital assets of cutting-edge organizations Look no further - Kyndryl is seeking a Cybersecurity Specialist to join our team of talented Technical Specialists. As a Cybersecurity Specialist, you will be at the forefront of prote...

As a Data Scientist at EbizON, you will be responsible for analyzing complex datasets, developing data-driven models, and generating actionable insights to support strategic decision-making. You will collaborate with cross-functional teams to design and implement predictive models and machine learning solutions. The ideal candidate for this role is highly analytical, detail-oriented, and passionate about leveraging data to drive innovation and business growth. Key Responsibilities: - Data Modeling & Analysis: Design and develop models to analyze speech, text, and interaction data, including preprocessing pipelines, feature engineering, and outcome evaluation. - Machine Learning Implementatio...

Director of Engineering (Voice AI Stack) We are building a next-generation Voice AI Stack platform that powers speech analytics, voicebots, and email analytics , unified under a centralized insights platform . Our mission is to deliver intelligent, real-time, and scalable AI solutions that transform how businesses interact with their customers. We are looking for a Director of Engineering who can drive the engineering team through 0 ? 1 ? 10 ? 100 scale , balancing leadership, technical depth, and execution discipline . This leader will play a pivotal role in building and scaling teams, shaping product execution, and delivering impactful AI-driven solutions. Key Responsibilities Leadership &...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role We are looking for a seasoned Contact Center Architect with strong domain experience in conversational AI systems. The Sen...

Position Description: The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS) solution, the Verint cloud platform for call recording and speech analytics, and our integrated auto dialer solution, serving all global Ford Credit and Ford Motor contact centers. Key responsibilities include driving the implementation of new use cases and advanced capabilities, ensuring seamless integration with existing systems, managing upgrades and pa...

In this role as a NICE CXone Developer at your esteemed organization, you will be entrusted with the responsibility of creating, enhancing, and managing contact center solutions utilizing NICE CXone technology. Your task will involve crafting IVR flows, integrating external systems, optimizing omnichannel routing, and ensuring both performance and compliance standards are met. This position demands a high level of technical proficiency, problem-solving abilities, and effective collaboration with diverse teams. **Key Responsibilities:** - Design, develop, and configure NICE CXone routing scripts and IVR flows. - Establish and maintain integrations with third-party applications. - Develop work...

Role Overview: As the Vice President of Product Management at Darwix AI, you will be responsible for owning the end-to-end product charter. This role requires setting the vision, strategy, and execution frameworks to accelerate Darwix AI's transition from a high-growth scale-up to a global category leader. Reporting directly to the CEO, you will manage the entire product organization, including product managers, designers, and analysts. Collaboration with Engineering, AI Research, Sales, and Customer Success teams is crucial to deliver revenue-driving capabilities. Key Responsibilities: - Develop a three-year product vision positioning Darwix AI as the default GenAI operating system for glob...

As a Contact Center Subject Matter Expert (SME) specialized in Auto Dialer implementation for the Collections Department, your primary role will be to lead the implementation of an Auto Dialer system for outbound contact center operations in a banking environment. Your responsibilities will include: - Leading the implementation of an Auto Dialer system (Predictive, Progressive, and Preview dialing modes) for collections operations. - Designing and optimizing campaign management strategies, call prioritization, segmentation, and agent workflows. - Ensuring compliance with TCPA, FDCPA, GDPR, and other banking regulations related to outbound calling. - Defining and implementing dialer performan...

As a NICE CXone Developer at our company, your role will involve designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. Your strong technical expertise, problem-solving skills, and ability to collaborate with cross-functional teams will be crucial for success. **Key Responsibilities:** - Design, develop, and configure NICE CXone routing scripts and IVR flows - Build and maintain integrations with third-party applications - Develop agent desktop workflows and optimize omnichannel routing - Create and maintain API-based integrat...

Some Careers Have More Impact Than Others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Manager Customer Experience and Advocacy Business: Wealth & Personal Banking Principal Responsibilities Design and lead the Voice of Customer (...

We are seeking experienced professionals to lead BPO Solutioning efforts within Banking & Financial Services for one of our esteemed clients. Location: Hyderabad/ Chennai/ Bengaluru Years of experience: 18+ Years Key Responsibilities: - Lead the development of winning BPO solutions for the above-mentioned sector RFPs/RFIs including effort estimation, commercials, and delivery models. - Architect BPO solutions leveraging omnichannel, AI/ML, RPA, and speech analytics platforms. - Act as a strategic advisor during client discussions and solution walkthroughs. - Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators. - Drive bid defense...

Some Careers Open More Doors Than Others, If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further, We are currently seeking an experienced professional to join the team (GPSO), GPSO is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency GPSO combines global expertise and technology to help keep us ahead of the competition, Job Introduction GPSO would be pr...

Key Responsibilities: Working experience in Agile environment knowledge on Cloud Infrastructure and data source integrations Knowledge on relational Databases and Cognos Analytics Self motivated be able to work independently as well as being a team player Strong client service focus and willingness to respond to queries and provide deliverables within prompt timeframes Preferred Skills: Technology->Machine Learning->NLP-Speech Analytics

As a Data Engineer II - Speech Analytics at Etech Insights in Gandhinagar, here is what you can expect: **Role Overview:** You will be responsible for initiating the launch of audit processes for new campaigns assigned by the Project Leader or Account Leader. Your role will involve interacting with Operations to ensure that QA support expectations for the campaigns are met. Understanding the SLA of the campaigns and ensuring compliance will be crucial. Additionally, you will design Audit Forms, obtain approvals, and place them online in QEval. Initiating MI/BI studies, driving process improvements, and possessing overall knowledge of audited campaigns will be part of your responsibilities. M...

Role Overview: You will be responsible for driving digital initiatives in a dynamic environment. Your role will involve evaluating and implementing upcoming technologies, evangelizing new digital trends, managing DXP roadmap for website transformation, and analyzing campaign performance and channel reporting. Additionally, you will be leading change management and adoption programs for new digital projects and processes. Key Responsibilities: - Evaluate and implement upcoming technologies such as OOTB eCommerce Market places, speech analytics, Martech tools, AR/VR platforms, middleware/API management tools, and SFAs. - Evangelize new digital technologies like AR/VR, Metaverse, Blockchain, AI...

About The Role Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solvin...

As a Resource Planning Analyst at Assurant, your role involves supporting the European operation by developing, implementing, and managing short- to medium-term forecasting models, staff scheduling strategies, and intraday resource management processes to accurately define detailed staffing requirements. This position will be based in Hyderabad/Bangalore/Chennai at the India location, with working hours from 1:30 PM IST to 10:30 PM IST. **Key Responsibilities:** - Produce and conduct in-depth analysis of operational performance data to inform decision-making. - Act as the subject matter expert on customer contact behavior, focusing on identifying trends related to seasonality, special events...

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 8 LPA Shift-:US Immediate Joiners Only Location-:Gurgaon Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp in International Banking Process is must Graduation Mandatory

Overview Were looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency. Responsibilities Voicebot Strategy & Design Identify high-volume and high-impact voice processes suitable for automation. Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms). Collaborate with business teams to define user journeys, intents, and ex...