28 Speech Analytics Jobs

Data Engineer II Speech Analytics Work From Office What We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP WHAT YOU’LL BE DOING: Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met Understand the SLA of the campaigns in the terms of QA support and ensure that those are met. Design Audit Forms, get it approved by Ops and Client and place it online in QEval Initiate MI/BI studies a...

About The Role Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solvin...

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology->Cloud Platform->Azure AI Services->Azure NLP Technology->Machine Learning->NLP-Speech Analytics

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment a...

As a qualified candidate for this role, you should possess a graduate degree or equivalent experience in BPO call monitoring and auditing. You are required to have a minimum of 3-4 years of hands-on experience in speech analytics, demonstrating a solid foundation in this area. A good technical knowledge is essential for this position, including familiarity with API, Metadata, Queries, Python language, etc. Having previous experience as a leader would be beneficial for this role, as you will be expected to lead and guide a team effectively. Proficiency in tools such as PPT and Advanced Excel is necessary for data analysis and reporting purposes. You should also have strong interpersonal skill...

As a UCaaS Developer, you will be responsible for developing and optimizing WebRTC-based calling solutions using platforms such as Jitsi, Janus, or Zoom APIs. Your expertise in media servers will be key in efficiently handling real-time audio/video streaming. You will implement SIP, VoIP, and RTC protocols to ensure seamless communication. Integrating third-party UCaaS platforms like Twilio, Vonage, and Microsoft Teams will be part of your daily tasks. Your role will also involve designing and maintaining scalable and secure real-time communication applications. You will develop Node.js-based microservices for signaling, session management, and media control. Optimizing latency, bandwidth us...

The Sr. Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves... Whats Your Greater Come find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document,...

Education Desired : Bachelor of Technology Travel Percentage : 0% What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations. Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus. Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc. Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact) Working knowledge /Implementation Experience...

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. W...

The role of Digital Initiatives in Mumbai involves evaluating and implementing upcoming technologies such as OOTB eCommerce Marketplaces like Hybris and Magento, speech analytics, Martech tools, AR/VR platforms, middleware/API management tools, and SFAs. The candidate should also evangelize new digital technologies related to AR/VR, Metaverse, Blockchain, AI/ML use-cases, etc. Responsibilities include managing the DXP roadmap for website transformation and experience projects, demonstrating expertise in campaign and channel analysis and reporting, and experience in implementing eCommerce, web behavior, and Adobe analytics. The candidate will be expected to drive change management and adoptio...

As a Senior Project Manager - Program Implementation at our Gandhinagar office, you will play a crucial role in leading complex projects across various domains, including call center operations, analytics implementations, software development, and strategic business initiatives. Your responsibilities will include overseeing concurrent projects, coordinating third-party vendor implementations, and ensuring alignment with Etech's business objectives and client success metrics. You will lead software application development projects using Agile/Scrum methodologies, manage the implementation of speech and text analytics solutions, and coordinate system integrations between contact center platfor...

Title: Project Manager Channels (Contact Centre Automation & Digital Transformation) Location: Pune / Bangalore/ Hyderabad Employment Type: Full-time On the rolls of a Big 4 consulting firm , deployed to a leading MNC Bank in India About the Role We are seeking a highly skilled Project Manager with strong expertise in Contact Centre Automation and Digital Transformation to work on strategic initiatives for a leading MNC Bank in India . The selected candidate will be employed with our consulting firm and will work closely with the banks technology teams to deliver global customer experience transformation projects. Key Responsibilities Lead the delivery of contact centre automation initiative...

As a Speech Analyst at Observe.AI, you will play a crucial role in analyzing spoken language data to derive valuable insights. Your responsibilities will include configuring and automating quality assurance processes, collaborating with cross-functional teams to enhance speech-based applications, and improving business processes through interaction analytics. Additionally, you will be involved in resolving issues, measuring value, and delivering key business metrics to customers. Your primary tasks will involve understanding customer quality evaluation forms, configuring trackable points of interest into the dashboard, automating scoring using speech analytics tools, and providing thought le...

Key Responsibilities: We are looking for smart self driven high energy people with top notch communication skills intellectual curiosity and passion for technology in Machine Learning Space Our analysts have a blend of in depth domain expertise in one or more areas Financial Services strong business acumen and excellent soft skills Exposure to Technology Preferred Skills: Technology->Cloud Platform->Azure AI Services->Azure NLP,Technology->Machine Learning->NLP-Speech Analytics

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Clou...

You should have an understanding of configuring Genesys PureCloud and PureCloud BYOC Cloud. Design Genesys Architect flow using various Genesys tools, Google Dialog, and Voice Bots. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Deep functional and technical understanding of APIs and related integration with external NLU services. Functional and technical understanding of building API-based integrations with Salesforce, MS Dynamics, etc. You should have 5 to 10 years of experience implementing multichannel sel...

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Bangalore Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Deployment Specialist Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. You’ll act as a bridge between customers, tech, and internal teams—making sure the AI agent...

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-faci...

The Strategy & Consulting Global Network Song Practice| Service | Health and Public Services Senior Manager (Level 6) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Health and Public Services, Service transformation, Contact Center, Salesforce Health Cloud | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice...

Education Qualifications & Experience: Bachelor's degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in international call Centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Key Responsibilities: Recognize agent or process opportunities from operation's meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule r...

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-fac...

The Strategy & Consulting Global Network Song Practice| Service | Life Science Manager (Level 7) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and tec...

QA Required Excellent Communication with Analytical Skills Min 1 Year exp as Quality Analyst role in an International BPO Salary up-to 4.5 LPA Shift-:24*7 Immediate Joiners Only Location-:Gurgaon Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

Role: Speech AI Engineer Real-Time Interpretation Location: Hybrid / Remote Team: AI & Innovation Reports to: VP of Artificial Intelligence About BIG Language Solutions BIG Language Solutions is a global Language Service Provider (LSP) delivering world-class translation and interpretation services for clients across industries. We combine human linguistic expertise with cutting-edge AI to make multilingual communication faster, more accurate, and more accessible. Our innovation spans both written and spoken language solutions—helping organizations break barriers in real time and at scale. Your Role We’re looking for an Speech AI Engineer to help bring our AI-powered interpretation services t...