46 Speech Analytics Jobs

Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the a...

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Kolkata Call@9205503253 / 9354045326 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

dwqiodididiwqdiilsalsawidwiqdiowixnsxalxnsksnjnsjcsjcbjkabwdwqidioqwdbajskbxjksjkbzjkbjbsjksabjkabjkbjkbsas

Job Title: Contact Center Solutions Engineer Location: Chennai Work Type: Hybrid Exp: 5 to 15 Years Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Position Description: The Contact Center Solutions Engineer role is a pivotal position responsible for ensuring the reliability, performance, and innovation of enterprise-wide contact center technologies. The ideal candidate will posses...

The Sr Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers, This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves, Whats Your GreaterCome find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document, and ...

Overview TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Network Engineering Senior Engineer Location: Chennai Work Type: Hybrid Position Description The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. T...

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Technology Travel Percentage 0% What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations Knowledge in the following areas is critical RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc Working knowledge /Implementation Experience of RPA tools (U...

Role Purpose The Senior Engineer - Product Support will participate in all aspects of our L2 level Support activities. Working with the Regions/L1 engineers If required need to work with PH based on all time zones. Support activities like break fix, New requirements from customers, Any patch and new installations/upgrades. Need to have good collaborations with in team, regions and with PH as well. Should be able to handle any critical situation alone, without depending on peer team members. Should be able to handle the work pressure wisely. Tasks Include: Ability to handle Sev1 cases without peer assistance. Ability to handle the escalations at technical level. Ability to provide RCA on Sev1...

We are building a next-generation Voice AI Stack platform that powers speech analytics, voicebots, and email analytics , unified under a centralized insights platform . Our mission is to deliver intelligent, real-time, and scalable AI solutions that transform how businesses interact with their customers. We are looking for a Director of Engineering who can drive the engineering team through 0 ? 1 ? 10 ? 100 scale , balancing leadership, technical depth, and execution discipline . This leader will play a pivotal role in building and scaling teams, shaping product execution, and delivering impactful AI-driven solutions. Key Responsibilites Leadership & Team Building Build, lead, and mentor a h...

What you Bring Previous 8-12 years of experience delivering and managing large scale technical contact center implementations. Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM is a definite plus. Working knowledge of Jira/ServiceNow- develop metrics dashboards and filters, maintain user stories and issues, plan sprints, etc. Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact) Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure Must have good commercial ju...

About The Role Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solvin...

As a Speech Analyst at Observe.AI, your main responsibility will be to analyze spoken language data and derive insights. You will need a strong background in data mining within speech and text analytics, data analysis, or a related area, with experience in speech recognition, NLP, or voice analytics. In this role, you will collaborate with cross-functional teams to enhance speech-based applications, customer interactions, and AI voice technologies. - Configure and automate quality assurance processes. - Understand customer quality evaluation forms for pilots and proof of concepts. - Configure trackable points of interest from evaluation forms into the Observe.AI dashboard. - Automate scoring...

Immediate hiring for Gen AI (Voice AI)-TL & ML in a leading MNC company Position: Gen AI (Voice AI)-TL & ML Experience-5+ Years Location- Remote Notice period-Immediate 3-5 years of experience in voice AI, speech recognition, or related AI/ML roles 3-5 years of experience with deep learning models for audio/speech processing (e.g., RNNs, CNNs, Transformers) 3-5 years of experience with cloud-based voice AI platforms (AWS Polly, Google Speech API, Azure Cognitive Services) 5 years of experience in Python and relevant audio/ML libraries (PyTorch, TensorFlow, Librosa, Kaldi) 3-5 years of experience in building, training, and fine-tuning voice AI models Understanding of feature extraction and au...

Troubleshoot all contact centeroperations related issues Ensure ticketsare assigned to correct team Update the ticket with resolutionremarks and close the ticketon time Contribute towards Daily Performance Review Managing all P1/P2 &P3incidents during shift Closure of all tickets withinSLA Providing the RCA withinSLA or Workaround / Solution Adherence- MonthlyCapacity planning reports Pre & Post implementation review for all RFC's Conducting minimum2 technical trainingsessions per month Review & updateminimum SOPs per process Opening Problem Ticketfor all repeatedincidents Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiativ...

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences. Responsibilities: Conduct QA audits on customer interactions. Measure silence, interruptions, and sentiment. Track key QA metrics (CSAT proxy, transfer rate). Provide feedback and coaching recommendations. Prepare quality reports for leadership. Qualifications: Bachelor’s in Communications, Business, or related field. Experience in QA within contact centers. Familiarity with speech analytics tools. Strong data analysis and reporting skills.

Job Title: AI/ML Engineer (3+ Years Experience) Location: Noida, India Employment Type: Full-time | On-site Shift Timings: UK (1:00 pm to 10:00 pm) IST About the Role We are seeking a passionate and innovative AI/ML Engineer with hands-on experience in Voice Bots, Conversational AI, and AI Voice solutions. The ideal candidate will have a strong background in machine learning, deep learning, and NLP, along with expertise in integrating databases and knowledge systems to build human-like conversational experiences. Key Responsibilities • Design, develop, and deploy voice bot and conversational AI solutions with natural, human-like interactions. • Implement and optimize speech-to-text (STT), te...

As a Sales and Quality Assurance Specialist at Therayog, you will play a crucial role in managing both active sales responsibilities and quality assurance and training duties. You will spend 50% of your time on active sales activities, including outbound sales calls, handling inbound sales opportunities, maintaining sales records, managing a personal sales pipeline, achieving sales targets, and demonstrating best practices in sales calls for training purposes. The remaining 50% of your time will be dedicated to quality assurance and training tasks, such as evaluating sales representatives" calls, developing quality monitoring scorecards, generating performance reports, conducting training pr...

Role Overview: As a Data Scientist at EbizON, you will be responsible for analyzing complex datasets, developing data-driven models, and generating actionable insights to support strategic decision-making. You will collaborate with cross-functional teams to design and implement predictive models and machine learning solutions. The ideal candidate for this role is highly analytical, detail-oriented, and passionate about leveraging data to drive innovation and business growth. Key Responsibilities: - Data Modeling & Analysis: Design and develop models to analyze speech, text, and interaction data, including preprocessing pipelines, feature engineering, and outcome evaluation. - Machine Learnin...

Data Engineer II Speech Analytics Work From Office What We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP WHAT YOU’LL BE DOING: Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met Understand the SLA of the campaigns in the terms of QA support and ensure that those are met. Design Audit Forms, get it approved by Ops and Client and place it online in QEval Initiate MI/BI studies a...

About The Role Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solvin...

Educational Requirements Bachelor of Engineering Service Line Data & Analytics Unit Responsibilities We are looking for smart, self-driven, high energy people with top notch communication skills, intellectual curiosity and passion for technology in Machine Learning Space. Our analysts have a blend of in-depth domain expertise in one or more areas (Financial Services), strong business acumen and excellent soft skills & Exposure to Technology. Preferred Skills: Technology->Cloud Platform->Azure AI Services->Azure NLP Technology->Machine Learning->NLP-Speech Analytics

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment a...

As a qualified candidate for this role, you should possess a graduate degree or equivalent experience in BPO call monitoring and auditing. You are required to have a minimum of 3-4 years of hands-on experience in speech analytics, demonstrating a solid foundation in this area. A good technical knowledge is essential for this position, including familiarity with API, Metadata, Queries, Python language, etc. Having previous experience as a leader would be beneficial for this role, as you will be expected to lead and guide a team effectively. Proficiency in tools such as PPT and Advanced Excel is necessary for data analysis and reporting purposes. You should also have strong interpersonal skill...

As a UCaaS Developer, you will be responsible for developing and optimizing WebRTC-based calling solutions using platforms such as Jitsi, Janus, or Zoom APIs. Your expertise in media servers will be key in efficiently handling real-time audio/video streaming. You will implement SIP, VoIP, and RTC protocols to ensure seamless communication. Integrating third-party UCaaS platforms like Twilio, Vonage, and Microsoft Teams will be part of your daily tasks. Your role will also involve designing and maintaining scalable and secure real-time communication applications. You will develop Node.js-based microservices for signaling, session management, and media control. Optimizing latency, bandwidth us...

The Sr. Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves... Whats Your Greater Come find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document,...