Location: Gurgaon Department: Customer Support Designation: Senior Executive Reports To: Manager Working conditions: As per the roster (Mon-Fri: Office, Sat/Sun: Work from home) Job Summary: The Social Media Escalations Executive will be responsible for addressing, resolving, and managing customer complaints or queries raised through social media platforms. This role requires someone who can handle sensitive situations diplomatically, work under pressure, and provide exceptional customer service. The executive will respond to complaints/queries on platforms like Twitter, Facebook, Instagram, LinkedIn, Google reviews, and others and will act as a liaison between the customer and the internal teams. Duties and Responsibilities • Interact with customers via Calls, Chats, WhatsApp and resolve them. • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Ensure customer satisfaction and provide professional customer support. • Follow company process accurately and efficiently Experience and Qualifications Required • Minimum 1 yr of relevant experience • Excellent in MS Office skills • Excellent communication skills- verbal and written • Ability to multi-task, prioritize, and manage time effectively Education: • Graduation in any stream
Job Description - Customer Support Executive (Blended Process) Position : Customer Support Agent (Voice & Non-Voice - Blended Process) Location : Gurugram Job Type : Full-time Working condition : 6 days a week Job Summary : We are looking for an experienced Customer Support Executive who has prior exposure to both voice and non-voice processes. The ideal candidate will be responsible for delivering exceptional support to customers across multiple communication channels including calls, emails, WhatsApp and chats. Related Process: Warranty related process for Refurbished devices. Key Responsibilities: - Handle inbound and outbound calls, email queries, and chat support from customers. - Provide accurate and timely resolutions to customer issues while maintaining a positive and professional attitude through the defined SOP. - Maintain the defined target for CSAT, AHT and FRT without impacting the customer experience. - Follow communication scripts, guidelines, and procedures to ensure consistency and quality. - Collaborate with team leaders to meet daily, weekly, and monthly targets. Voice Process (Inbound/Outbound Calls) 1. Language Proficiency: - Fluency in spoken Hindi & English - Neutral accent is preferred 2. Communication Skills: - Clear, confident, and polite verbal communication - Active listening and real-time problem-solving ability Non-Voice Process (Chat, Email) 1. Typing & Writing Skills: - Good typing speed (usually 30 WPM with 90%+ accuracy) - Excellent written English (grammar, spelling, tone) 2. Communication Skills: - Clarity in written communication - Ability to comprehend and respond accurately Required Qualifications : - Graduation is mandatory. - Minimum 1.5 years of experience in a customer service role. - Prior experience handling blended process (voice + non-voice) is a must. - Excellent verbal and written communication skills. Preferred Attributes: - Ability to work in rotational shifts and weekends. - Customer-first mindset with a calm and empathetic approach. - Ability to handle pressure and irate customers - Team player with the ability to adapt to a fast-paced environment. - Familiarity with customer service software, CRMs, and ticketing systems. - Attention to detail.
We are looking for Executive/Sr. Executive-IT Asset Management for Cashify-Gurgaon Experience- 1+ Years Roles & Responsibilities: 1. Support the implementation, administer, and enforce all IT asset management governance requirements and related technology policies, controls, standards, procedures, and processes related to ITAM. 2. Monitor hardware compliance and usage to identify, reallocate and remove unused hardware. 3. Ensure Audit compliance for the HAM IT assets 4. Mobile & sim Management 5. Take care of Vendor Management & Vendor Billing 6. Handle all the queries related to RO & PO 7. Coordination with other teams 8. Reports as per the requirement 9. Knowledge related to OS, Desktop & Laptop will be an advantage Note-Proficiency in MS application(Excel, word & PPT)
JD - Maintenance Executive || Retail Stores Location HO, Gurugram Experience Minimum 3-4 years in retail stores maintenance Issue Resolution: Address maintenance requests from the store team. Arrange local technicians/vendors for repair tasks and ensure timely resolution. Cost Negotiation: Knowledge of market rates for maintenance services and materials. Negotiate with vendors for cost-effective and quality service. Timely Execution: Plan and execute tasks to meet deadlines. Follow up with technicians and vendors to ensure progress and closure. Quality Assurance: Inspect completed work to meet company standards. Resolve deficiencies for smooth store operations. Record Keeping: Maintain logs of requests, vendor details, and task status. Share regular updates and images with management. Ensure timely reimbursement filing and maintain proper records of vendor payments. TAT Compliance: Ensure all complaints are closed within the defined turnaround time (TAT). Working Conditions Travel to store locations as required. Flexible to handle urgent maintenance issues beyond regular working hours
Company Description Cashify is India’s first and largest end-to-end smartphone solution provider. We offer a comprehensive range of services from buying guides, high-quality mobile accessories, affordable smartphone repairs, and refurbished phones with a 6-month warranty. Customers can also sell their used smartphones and receive instant cash right from their doorstep. We aim to provide hassle-free mobile services to make your mobile experience seamless. Role Description This is a full-time, on-site role for a Brand Promoter, located in Indore. The Brand Promoter will engage with customers, promote the company's products and services, and provide excellent customer service. Responsibilities include demonstrating product features, answering customer queries, and managing promotional events. The role also involves gathering customer feedback and reporting to the marketing team. Qualifications Excellent Communication and Customer Service skills Sales and Marketing skills Experience in providing training and conducting promotional events Strong interpersonal skills and ability to engage with diverse customers Ability to work independently and as part of a team Prior experience in retail or electronics industry is a plus Bachelor's degree in Marketing, Business, or related field Show more Show less
Operation Support Executive Job Overview An Operation Support Executive plays a vital role in ensuring the smooth and efficient execution of daily business operations. They act as the backbone of operational teams, providing administrative and logistical support, coordinating between departments, and ensuring that company processes are carried out effectively and on time. Key Responsibilities: Coordinate and monitor daily operational activities to ensure seamless workflow. Support cross-functional teams by managing documentation, reports, and data entry. Liaise with internal departments to ensure timely resolution of issues. Assist in the implementation of operational policies and procedures. Analyze operational data and prepare reports to identify trends and suggest improvements. Handle customer or client queries and escalate when necessary. Ensure compliance with company policies, safety standards, and legal regulations. Skills and Qualifications: Bachelor's degree in Business Administration, Management, or a related field. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in MS Office and familiarity with ERP systems or other business software. Attention to detail and problem-solving mindset. Ability to work under pressure and meet deadlines. Work Environment: Operation Support Executives typically work in office settings but may occasionally visit operational sites or coordinate remotely with vendors or teams. The role may require flexible working hours depending on the industry.
We are looking for IT Asset Management Executive -Gurgaon Experience- 1+ Years Roles & Responsibilities: Support the implementation, administer, and enforce all IT asset management governance requirements and related technology policies, controls, standards, procedures, and processes related to ITAM. Monitor hardware compliance and usage to identify, reallocate and remove unused hardware. Ensure Audit compliance for the HAM IT assets Mobile & sim Management Take care of Vendor Management & Vendor Billing Handle all the queries related to RO & PO Coordination with other teams Reports as per the requirement Knowledge related to OS, Desktop & Laptop will be an advantage
Key Responsibilities: Oversee daily store operations including inventory, sales, and service. Achieve sales targets and drive performance through team motivation. Handle customer queries, escalations, and ensure excellent service delivery. Ensure proper stock levels and timely inward/outward entries. Maintain visual merchandising standards and store hygiene. Coordinate with backend teams for order processing, finance, and logistics. Ensure adherence to SOPs, audits, and compliance requirements. Requirements: Graduate in any discipline 2-5 years of experience in retail store management (preferably in electronics or service industry). Strong leadership and interpersonal skills. Good communication in English and local language. Proficient with basic computer systems and POS handling.
Key Responsibilities: Promote brand products and services to customers at the store. Engage customers, explain offers, and assist in purchase decisions. Ensure proper product display and cleanliness at the kiosk/store. Achieve daily/weekly conversion targets. Gather customer feedback and share market insights. Report daily footfall, interest, and sales data to the supervisor. Location - Delhi (Rohini 16) & Gurugram (Dundahera)
Graduate with Minimum 1 Year Retail Sales Experience (Mobile/Laptop Sales) Interact with customers, answer their questions about Cashify services (like buying, selling, and repairing used devices), and guide them through the process. Identify potential customers, generate leads, and contribute to achieving sales targets. Create a positive brand image for Cashify, ensuring customer satisfaction and loyalty. Maintain a strong understanding of Cashify products, services, and promotional offers. Deliver excellent customer service to enhance the overall customer experience. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Paid sick time Provident Fund Compensation Package: Performance bonus Schedule: Day shift Work Location: In person
Graduate with Minimum 1 Year Retail Sales Experience (Mobile/Laptop Sales) Interact with customers, answer their questions about Cashify services (like buying, selling, and repairing used devices), and guide them through the process. Identify potential customers, generate leads, and contribute to achieving sales targets. Create a positive brand image for Cashify, ensuring customer satisfaction and loyalty. Maintain a strong understanding of Cashify products, services, and promotional offers. Deliver excellent customer service to enhance the overall customer experience. Job Type: Full-time Pay: ₹16,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Paid sick time Provident Fund Compensation Package: Performance bonus Schedule: Day shift Work Location: In person
Key Responsibilities: Promote brand products and services to customers at the store. Engage customers, explain offers, and assist in purchase decisions. Ensure proper product display and cleanliness at the kiosk/store. Achieve daily/weekly conversion targets. Gather customer feedback and share market insights. Report daily footfall, interest, and sales data to the supervisor. Location - Delhi (Rohini 16) & Gurugram (Dundahera)
Company Description Cashify is India's first and largest end-to-end smartphone solution provider. We offer a comprehensive range of services including smartphone buying guides, high-quality mobile accessories, and affordable smartphone repairs by our skilled technical team. Customers can also shop from our wide range of refurbished smartphones with exciting prices and a 6-month warranty, or sell their used smartphones from their doorstep with instant cash on the spot. We aim to provide everything mobile with zero hassle. Role Description This is a full-time on-site role for a Brand Promoter, located in New Delhi. The Brand Promoter will be responsible for promoting Cashify's products and services to potential customers. This includes demonstrating product features, explaining benefits, and answering customer inquiries. The role also involves providing exceptional customer service to ensure a positive customer experience, executing marketing campaigns, and supporting sales activities. Brand Promoters are expected to generate leads and drive sales growth through effective communication and engagement with customers. Qualifications Excellent Communication and Customer Service skills Proven Sales experience and ability to meet targets Experience in Marketing and executing promotional campaigns Training and ability to educate customers on product features Strong interpersonal skills and ability to engage with diverse audiences Ability to work independently and within a team environment Previous experience in the smartphone or technology industry is a plus Bachelor's degree in Marketing, Sales, or related field preferred
Job Description Position: KAM Department: Refurbished Smartphone Sales (B2B Super Sale) Location: Head Office , Sector 32 Gurgaon. Working Days:- Mon - Friday = Office, Saturday = WFH Employment Type: Full-time Job Summary: We are looking for a motivated and results-driven KAM to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, explaining our products and services, and generating sales leads or closing sales. Key Responsibilities: Make outbound calls to prospective customers from provided leads or databases. Explain products or services to customers and answer their queries. Generate sales or schedule appointments for the sales team. Maintain customer details and update call status in CRM or internal databases. Follow up with potential leads and existing customers. Meet daily/weekly/monthly targets for calls and conversions. Handle customer objections and work toward resolution. Onboard new retailers and follow up with existing vendors. Maintain a high level of product knowledge. Requirements: Excellent verbal communication skills in Hindi & English. Strong persuasive and negotiation abilities. Good listening and problem-solving skills. Basic computer knowledge and data entry proficiency. Prior experience in telecalling, telesales, or customer service is a plus Benefits: Performance-based incentives. Training and skill development programs. Friendly and collaborative work environment.
Company Description Cashify is India’s first and largest end-to-end smartphone solution provider. We offer services to help you buy the best smartphone with our easy-to-use buying guide, purchase trendy mobile accessories, and get your smartphone repaired by our skilled technical team at affordable prices. You can also shop from our wide range of refurbished smartphones with a 6-month warranty or sell your used smartphone right from your doorstep and get instant cash on the spot, with zero hassles. Role Description This is a full-time on-site role for a Data Annotator located in Noida. The Data Annotator will be responsible for labeling and categorizing data, ensuring accuracy and consistency in annotation, and collaborating with the team to refine guidelines and improve data quality. The role will involve working with large datasets, analyzing patterns, and providing feedback to enhance data processing workflows. Qualifications Experience in labeling and categorizing data, and ensuring data accuracy Attention to detail and the ability to spot inconsistencies in large datasets Excellent analytical and problem-solving skills Ability to work collaboratively in a team environment Effective communication skills, both written and verbal Basic knowledge of data processing tools and software Prior experience in data annotation or a related field is a plus Relevant educational background in Computer Science, Data Science, or related field
???? Were Hiring Business Development | ITAD ???? Locations: Mumbai | Bangalore ???? Industry: IT Asset Disposition (ITAD) ???? Experience: 25 years in ITAD or similar industry Are you someone who understands how to turn end-of-life IT assets into business gold Do you speak the language of reverse logistics, data destruction, enterprise buybacks, and sustainable IT disposal Then lets talk. Were scaling up and we need industry pros who can: ???? Drive large enterprise deals ???? Tap into IT procurement & infra heads ???? Crack buybacks, E-waste management, and remarketing opportunities ???? Work closely with ops, compliance, and refurb teams ???? Whats in it for you A high-impact role with leadership exposure, unmatched incentives, and a fast-track career in the future-proof circular economy. ???? Already in ITAD, Asset Recovery, or E-waste Time to 10x your game. Show more Show less
Company Description Cashify is India's first and largest end-to-end smartphone solution provider. We offer services such as purchasing guides, high-quality mobile accessories, affordable smartphone repairs by skilled technicians, and a range of refurbished smartphones with a six-month warranty. We provide a hassle-free experience for selling used smartphones directly from your doorstep with instant cash on the spot. Our mission is to provide comprehensive mobile services with zero hassles. Role Description This is a full-time hybrid role for a Laptop Manager, located in New Delhi with some work from home flexibility. The Laptop Manager will be responsible for ensuring customer satisfaction, providing technical support, troubleshooting issues, and delivering excellent customer service. Daily tasks will include managing customer support inquiries, resolving technical problems, coordinating repair services, and maintaining high levels of customer satisfaction. Qualifications Customer Satisfaction, Customer Service, and Customer Support skills Technical Support and Troubleshooting skills Excellent communication and problem-solving skills Ability to work independently and handle multiple tasks Prior experience in technical customer support or a related field is a plus Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred
We are looking for Team Lead-Data Annotation Operations-Noida Experience - 3+ Years Qualification - Graduation Responsibilities: Oversee daily floor operations, ensuring punctuality, productivity, and discipline. Assign and track tasks, resolve real-time issues, and maintain quality standards. Support onboarding, training, and SOP documentation. Act as the bridge between annotators and management, sharing daily reports and updates. Requirements: 3 years experience in team coordination/operations (data annotation preferred). Strong Hindi & English communication skills. Proficient in Google Sheets, annotation tools, and internal trackers. Detail-oriented, disciplined, and team-focused leader.
Role & responsibilities • Rich Experience in City Operations, Responsible for P&L , Manage and control Pick up Operations for locations assigned Ensure Implementation of defined processes across the Operations team, Innovate and Improve the processes to optimize for performance based on goals of the organization Consumer complaints to be handled and solved , Assess the capacity readiness for pan India in line with the short term and long- term business plans and work with Zonal Managers to highlight and bridge the gap Ensure training mechanism for the entire team including third party partners Work with the Business head to ensure dynamic business goals are met and timely recruitment and placement takes place to caterto the growing demand Analyse Rider performance metrics for better customer and merchant experience like on-time delivery, completion%, escalation% and drive supply team for controlling parameters and conduct RCA for improving them Coordinate with the team and work towards transparency of information flow from the ground up and ensure the technology andprocesses are in line with the requirements of the Manpower to achieve the desired company objectives. Ensure the require support, tools and infrastructure is available to the Team to carry out their duties effectively Pan-India performance review on weekly and monthly basis People Management - Team building, Manage Attrition, Run retention programs for Riders in a cost effective manner, Run exercises for filtering delivery executive for non-adherence to quality standard Build efficiency in support processes for improving Rider experience Ensure proper leads assignment to partners and partner management in terms of process and performance
Job Responsibilities: Promote and represent the Cashify brand at the store/mall kiosk. Engage with customers, explain products & services (mobile buyback, repair, accessories, etc.). Achieve sales targets and ensure customer satisfaction. Maintain product displays and ensure brand visibility. Coordinate with the store manager for daily operations and updates.