2070 Call Monitoring Jobs - Page 8

Hiring TL/Asst Manager - Quality - Travel Process Min 5 -10 yrs as a TL/Asst Mgr Quality Should be aware of 7QC Tools,excellent comms Lean Six Sigma Certified Job Location :- Noida and Mohali Required Candidate profile Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Quality Manager (BPO Industry Only) Location: Mohali Graduate Required Minimum 8 years of experience as Assistant Manager / Manager – Quality in BPO Documented BPO experience is mandatory Experience in Travel Process preferred Salary: Up to 16 LPA Required Candidate profile Strong leadership and people-management skills Excellent communication and analytical abilities 5 Days Working | Immediate Joiners Preferred

Job Description • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facil...

Job Description • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facil...

Job Description • Team leading experience • The role involves acquiring new Clients (mid-sized corporate companies). It would also involve managing the existing Client portfolios. • Being a Sales Profile, this job involves travelling in the allocated area for Client Meetings, Bank Meetings etc. • Direct cold call in Industrial area in respective location • Bank Branch Visit for collecting fresh data. Scheduling meeting with the prospective clients and promoting Crisil and benefits of credit ratings. • Following up with the clients post client acquisition for payment and feedback on the ratings. • Collection of surveillance fees for the rating process. Collect Mandates for enhanced debt facil...

Role & responsibilities Manage quality program in line with BEST QA Framework requirements Prepare QA staffing and scheduling plan as per frequency defined Facilitate achievement of quality SLAs and sampling targets Conduct calibration sessions as per schedule and publish reports Facilitate on-time Quality reporting at group and program levels Conduct & Publish RCA for not meeting Quality/CSAT/ FCR metrics Manage client calibration and process change sessions Work in tandem with operations on frontline intelligence gathering for process improvements Resolve disputes arising out of audit related issues Manage and track process average time to feedback and quality of feedback delivered Create ...

A VKYC Auditor in the BPO industry is responsible for auditing video-based Know Your Customer (VKYC) interactions and documentation to ensure strict adherence to regulatory guidelines (such as those from the RBI in India) and internal quality standards. Job Description: 1) Concurrent Audit of accounts on-boarded through V-KYC. 2) Review of adherence with KYC compliance and Bank's Policy/procedure for customers on boarded. 3) Identifying & highlighting the observations to the supervisor within the given timeline. 4) Completing the given number of accounts within the TAT prescribed. 5) Understanding of the KYC/AML guidelines of the regulator. 6) Recommend improvements to KYC policies and proce...

As an Associate, Call Monitoring Quality Professional at Morgan Stanley Home Loans within the Private Banking Group (PBG) division, your role will involve ensuring regulatory compliance and enhancing client experience through call reviews, analysis, and coaching. You will be responsible for monitoring and measuring client interactions to maintain predefined quality and communication standards. Your key responsibilities will include: - Listen to a sample of calls to ensure regulatory compliance (TRID, RESPA, TILA, ECOA) and meet client experience expectations. - Review tools, calibrate results, and establish scoring methodology. - Provide individual and group coaching and feedback based on an...

Pawan Precision is looking for Assistant Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for you...

Responsible for ensuring the quality of all the project/application deliverables. Allocating tasks to the team members associated with the team and make optimum utilization of the human resource. Responsible for Estimating, prioritizing, planning and coordinating the Testing activities. Responsible for Identifying, Recording, Documenting thoroughly and tracking bugs in Trello, PMS. Contributing to the vision for the ongoing evolution of any tool or framework changes to ensure ongoing improvement. Responsible for performing thorough regression testing when bugs are resolved. Identifying and implementing improvements on-going basis to provide faster feedback to developers. Performing manual an...

Job Title: Quality Analyst/Speech Analyst Location: Noida, Uttar Pradesh Role Overview: We are looking for a Speech Analyst to analyze speech and language data, improve communication systems, and support speech recognition technologies. Key Responsibilities: Analyze speech data to identify patterns and insights. Use speech analytics tools and software for evaluation and reporting. Collaborate with teams to enhance speech recognition accuracy. Prepare reports and recommendations for stakeholders. Stay updated on speech analytics trends and mentor junior team members. Qualifications: Bachelors/Masters Degree. 35 years of experience in speech analysis or linguistics. Proficiency in speech analy...

Responsibilities: * Conduct call audits & calibrations * Ensure compliance with quality standards * Monitor calls for quality assurance * Analyze data using quality tools * Collaborate on continuous improvement initiatives Food allowance Provident fund Annual bonus

As a Telecalling Outreach Executive, you will be responsible for conducting outbound telecalling to inform and educate contacts about our services. This role requires strong communication skills and a proactive approach to engaging with potential leads. Key Responsibilities : - Conduct outbound telecalling to introduce our services. - Provide detailed information and address inquiries effectively. - Follow up with leads to nurture relationships and gather feedback. - Maintain accurate records of all telecalling interactions. - Collaborate with team members to ensure efficient follow-up and support. Required Qualifications : - Any degree or equivalent. - Prior experience in telecalling or sal...

About the team Fraud & Risk Operations Associate / Sr. Associate About the role : Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective. Document the details, analysis outcome, information accurately and thoroughly in the company's system. Analyze gathered information to identify patterns and trends. Provide feedback and insights to internal teams based on gathered information. Expectations/ Requirements: Any Graduate Analyzing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps. Coordinate with merchant through calls, mails to review and conclude th...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Conduct call audits & monitor quality Provide real-time feedback to agents Prepare audit reports, dashboards Perform RCA & share corrective actions Lead team huddles insight Automate reports & reduce manual work Ensure compliance & reduce escalations

Hiring for Quality analyst Call Monitoring, Call Audit Role. Experience - 6 months to 1year in customer service in BPO Salary - 260000 CTC 6 days working Day shift Location - Noida Required Candidate profile Customer Service Experience in BPOs mandatory Should be aware and proficient in Call Matrix, Call Audit, Call Monitoring roles. Should be either a QA or should have sound knowledge of QA functions

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Interested Candidates can directly come for the F2F Interview at the given address- Unit-508-510,5th floor,welldone techpark Sector-48,Gurgaon Roles and Responsibilities Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings ...

Job Description The Call Quality Analyst is responsible for evaluating the quality of customer interaction. This role involves monitoring and assessing inbound and outbound calls to ensure that customer service representatives are meeting the company's standards of performance and customer satisfaction. The analyst provides feedback, coaching, and actionable insights to improve the overall quality of service and to ensure compliance with company policies and procedures. Requirements Experience: Previous experience in a call centre, customer service, or quality assurance role is typically required. Analytical Skills: Ability to analyse data, identify trends, and generate actionable insights. ...