1741 Call Monitoring Jobs - Page 8

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Education: Any Graduate - Any Specialization, PG - Any PG Course Industry Type: BPO Role: Quality Analyst Shift: US Shifts DESIRED CANDIDATE PROFILE Should have strong oral & written communication in English language Ability to monitor calls and provide feedback with coaching advice Ability to provide clear guidance and direction to the associates for performance improvement. Should be aware of quality and agent behavioral parameters Ready to work in 24*7 shifts. Strong team player, capability to influence the team, manage changes Should be target oriented ADDITIONAL REQUIREMENTS Good knowledge of Ms. Office/Ms. Excel JOB DESCRIPTION Auditing for work order accuracy and data integrity Call m...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

You will be responsible for conducting quality audits on international calls, providing constructive feedback to executives, and monitoring customer care email responses. Your role will include compiling performance data, coordinating call calibration sessions, and analyzing internal quality reports. Additionally, you will evaluate processes for compliance with quality standards and assist with training individuals who interact with customers. Key Responsibilities: - Perform call monitoring and provide feedback to executives - Compile and track performance data using a quality monitoring system - Coordinate call calibration sessions and provide actionable data to support groups - Analyze int...

Develop and execute test plans, test cases, and test scripts. Perform manual and automated testing to ensure product quality. Identify, record, and track bugs using defect-tracking tools Collaborate with developers to resolve issues

Perform Manual review on accounts claimed as Fraudulent by card members/Third parties/POAs and Victims. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detail Excellent listening and verbal com...

SUMMARY Retail Associate at Leading Apparel Brand ===================================================== Summary ------------ We are seeking a highly motivated and customer-focused Retail Associate to join our team at our leading apparel brand in Gurgaon. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a high level of store standards. If you are a fresher with a passion for retail and a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Responsibilities - - - - - - - - - - - - - - - - - - - - Provide exceptional customer service, adhering to grooming standards and usin...

SUMMARY Retail Associate at Leading Apparel Brand ============================================== Location: Faridabad About the Role - - - - - - - - - - - - - - - - We are seeking a highly motivated and customer-focused Retail Associate to join our team at our leading apparel brand in Faridabad. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a high level of store standards. This is an excellent opportunity for a fresher or experienced individual to join a dynamic and fast-paced retail environment. Responsibilities - - - - - - - - - - - - - - - - - - - Customer Service + Adhere to grooming standards and mai...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Lucknow Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18 - 30years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping b...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Varanasi Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18 - 30years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping ...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Gorakhpur Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping ...

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Noida Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-30 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag ...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Educational Requirements Bachelor of Engineering,BBA,BSc,MCA,MSc Service Line Data & Analytics Unit Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to...

SUMMARY Summary We are seeking a highly motivated and customer-focused Retail Associate to join our team at a leading apparel brand in Allahabad. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a well-organized store environment. This is an excellent opportunity for male candidates to kick-start their career in the retail industry. Responsibilities Provide exceptional customer service, ensuring a warm and welcoming experience for every customer Follow grooming standards and maintain a professional appearance at all times Greet and assist customers, offering a shopping bag and guiding them to find the right...

As Team Leader within the Sanction Alert Investigations function, you will serve as a critical link between frontline investigators and senior management. Youll oversee day-to-day alert handling, provide technical guidance, and ensure consistent quality across investigations. This role is ideal for a seasoned investigator ready to step into leadership, champion operational excellence, and foster team development. Youll be trusted to uphold regulatory standards, support governance reporting, and act as a role model for investigative rigour and ethical decision-making. Your key responsibilities Operational Leadership: Oversee daily workflow and alert queues, ensuring timely and accurate dispos...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Feedback coaching and Monitoring to check the improvement of the allocated Associates Getting real time updates and cascading on floor to avoid escalations. Handling RCA and Escalation meet ups and monitoring on the deliverables

Responsibilities: * Conduct call audits & monitoring * Analyze quality through analysis & feedback * Ensure compliance with industry standards * Perform quality checks & Pareto analysis * Participate in call calibrations Work from home Provident fund Health insurance

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Job Description We are looking for a dynamic and experienced Team Leader (SME) to lead and manage a team of Customer Service Associates handling international voice processes. The role requires excellent communication, people management, and problem-solving skills. You will be responsible for achieving operational targets, ensuring quality standards, and enhancing team performance in a high-paced international environment. Role & responsibilities Team Leader (International Voice Process / SME) Responsible for managing a team of agents handling international voice-based customer interactions (US/UK/AUS shifts). Supervise daily operations to ensure timely and efficient service delivery while m...

Key Responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Prepare and present training materials through classro...

As a Process Analyst - Insurance (Policy Admin), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts. Your primary responsibilities include: Handling claims investigation, processing, and payments. Claims document validation, calculating benefit amount, and releasing same to the beneficiary. Meet productivity and quality targets on a daily, weekly, and monthly basis. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate (except B.Tech/Technical Graduation/Law) with professional experience of 3-4 years in the Insurance industry alongside Quali...

Conducts quality reviews, operational controls, and process audits in Life & Annuity Claims, Policy Admin, and AR Processes as per the defined Quality Control process. Prepares and presents performance analysis, QA reports, and/or other information on quality performance. Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance. Feedback to Agent and Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities. Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timel...