1198 Call Monitoring Jobs - Page 6

Minimum of 2-year experience as a Sales QA Age not more than 28 years

Role – Quality Analyst Location –Pune Day shift 6 Days working Graduates/ Post Graduates Experience of minimum 2 years Number of positions open for QA are 2. Budget – 4.5 to 4.8 LPA Required Candidate profile (Quality/Operations) within the defined deadline of identifying the defects and analyses the root causes for the defects identified through the audits using basic quality tools.

About The Role Skill required: Trust & Safety - Content management Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Nepali - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day,...

Minimum of 2-year experience as a Sales QA Age not more than 28 years

About The Role Skill required: Record To Report - Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

About The Role Project Role : AI Advisor Project Role Description : Evaluate, prioritize, and design AI use cases solving specific business problems and opportunities, identify underlying data and technology requirements, with a laser focus on simplifying and enhancing business processes, delivering measurable value outcomes, and creating an ecosystem scaled AI adoption within the organization. Must have skills : Data & AI Strategy Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI Advisor, you will evaluate, prioritize, and design AI use cases that address specific business challenges and opportuni...

About The Role Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrac...

Quality Analyst (Chat & Voice Audits) Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service Requests Exp-3.5+ Yrs(Relevant in QA) Pkg-7 LPA Loc-Noida Notice period-Upto to 30 Days Send CV: riya.imaginators@gmail.com Required Candidate profile Note:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Position: Quality Auditor Customer Service & Collections Department: Quality Assurance Reports To: Sr. Operations Manager Qualification: Graduate Experience : 1 to 2 years experience in Quality auditing of customer service or collection Key Responsibilities: Audit Communication Channels: Review recorded calls, email, and other customer interactions from CS and Collections teams for quality, compliance, tone, and adherence to internal policies. Performance Evaluation: Score and evaluate agent performance based on pre-defined quality metrics and provide actionable feedback. Compliance Monitoring: Ensure communications meet regulatory and legal standards (e.g., RBI etc). Reporting & Analysis: I...

SUMMARY This is a remote position. Want to play a key role in keeping operations seamless at one of Australia’s fastest-growing education companies? To ensure that students always have the right resources, schedules run smoothly, and queries are resolved quickly? To work at the heart of a fast-scaling team where operational excellence drives both the student learning experience and the success of our departments? At Contour, we are looking for a proactive and detail-oriented Operations Coordinator to streamline critical processes and partner with department leaders to ensure projects are delivered on time and to a high standard. This role is perfect for someone who thrives on organization, l...

Sangath is looking for Intervention Facilitators to join our dynamic team and embark on a rewarding career journey The Facilitator will be responsible for guiding and managing group discussions, workshops, and meetings to ensure productive and effective outcomes This role involves planning, coordinating, and executing facilitation sessions, fostering an inclusive and collaborative environment, and supporting participants in achieving their objectives Key Responsibilities:Session Planning and Preparation:Design and develop session agendas, materials, and activities Coordinate with stakeholders to understand objectives and expectations Arrange logistics, including venue, equipment, and materia...

About the Role: Grade Level (for internal use): 11 S&P Global Sustainable1 The Role: Senior Associate , Independent Quality Team (IQT) The Team: The IQT function is part of Sustainable1s second line of defense, responsible for: Data Quality: Assess the processes, testing methodology and results of the Data Quality team Adherence to Internal Quality/Process Standards: Assess how well the first line is adhering to established procedures and standards for key areas. Facilitate the establishment of standards, where gaps are identified. Product Quality: Facilitate the establishment of standards. Assess (i) backward compatibility of key products, (ii) consistency of key product output with expecte...

Were Hiring - Quality Analyst (International Voice Process) Location: Bengaluru Experience Required: 4+ years (minimum 1 year in QA for international voice processes) Employment Type: Full-Time Working Days/Shift: Night Shifts( Rotational) Job Description We are seeking a skilled Quality Analyst (International Voice Process) to join our team. The ideal candidate will have hands-on experience in monitoring, evaluating, and improving voice-based interactions . You will play a critical role in ensuring that our customer service quality standards are consistently achieved and exceeded. Key Responsibilities: Quality Monitoring: Evaluate and audit customer calls to ensure adherence to company stan...

Role & responsibilities Rotational shift (24*7) 6 days working 1 day off Minimum 6 months to 1yrs exp in calling Experience in customer care executive/ TL/ RTA. Must have Excel knowledge Exp required in BPO Industries and logistic industries more effective Budget upto 25K Location Sec 63 Noida near by sec62 metro station NO Cab and No Food Preferred candidate profile Minimum 6 months to 1yrs exp in calling Experience in customer care executive/ TL/ RTA. Must have Excel knowledge Exp required in BPO Industries and logistic industries more effective Note: Male candidate with near by office location is preferred.

Supervisor, Customer Experience Job Responsibilities : Min. 4+ years of overall experience in call center work, with 2 years of experience as a Team leader Should have managed team size of min. 20-25 HC. Experience/exposure to work for US clients (Call center/Backend) . Good communication and interpersonal skills Good knowledge of MS Outlook, MS Excel and, MS PowerPoint Creating Report, dashboard, manage bottom quartile team members. Aware on feedback mechanism and performance improvements. Provide inputs on process improvement and opportunities. Ready to work in US time zone and flexible with shifts. Ready to work additional hours as and when required.

6 days working Day shifts Must have experience as QA of 1 year on papers. must be a graduate.

Process Trainer who is giving the taining TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Role & responsibilities Review Inbound and Outbound calls for call quality basis set parameters and ensure completion of daily targets on call observation Review Quality parameters and make changes whenever necessary in consultation with Operations Provide quality metric analysis on compliance scores, Customer Satisfaction, first call resolution of inbound agent Provide root cause analysis on program, team and agent level identified opportunities Provide recommended intervention activities to address quality metric opportunities identified Provide training agenda feedback on nesting quality metric performance Provide analysis on other operational metrics such as average handle time, emails p...

Email your resume to Raveena@wissenpro.com or call/WhatsApp at 703-204-6318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionab...

We at Pine Labs are looking for those who share our core belief - "Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose: We are hiring for the role of Lead Quality Assurance - Vernacular. This is an Individual Contributor role reporting into the Service Quality Manager. In your role, you'll be instrumental in advancing our mission by driving service quality assurance & process excellence The responsibilities we entrust you with • A: Transactional quality assessment & feedback/ coaching for the aligned team members. B: Monthly and weekly TNI sessions for the ta...

We at Pine Labs are looking for those who share our core belief - Every Day is Game Day . We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose A Quality Assurance (QA) professional ensures service quality and compliance within environment. They monitor and evaluate customer interactions, analyze performance data, provide feedback, and contribute to training and process improvement initiatives. Their goal is to enhance customer satisfaction, efficiency, and adherence to company standards and regulations. The responsibilities we entrust you with Monitoring and Evaluation: Assessing cus...

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - 9035466304

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Lucknow Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping ba...

As a Quality Analyst, your primary responsibility will be to develop and maintain internal support and call center quality standards. You will review a subset of sales agents" interactions such as calls, emails, and chats, and provide meaningful and constructive feedback on evaluations. It will be essential for you to discuss and explain feedback with agents in regular meetings and create strategies to improve support Key Performance Indicators (KPIs). Additionally, you will assist agents in enhancing their performance through specific guidance and ongoing support, identify training and onboarding needs, and initiate related projects. Generating reports reflecting support performance and rep...

Candidate should be currently working as a Team Leader / QA / Process Trainer on papers in US Healthcare process. Qualification - Graduate Shift - Rotational Shifts Work Location - Gurgaon Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details