1741 Call Monitoring Jobs - Page 6

We are looking for a highly skilled and experienced Telecaller to join our team at WEDDINGS BAZAR BY KALVIN INTERNATIONAL PRIVATE LIMITED. The ideal candidate will have 3-5 years of experience in the industry. Roles and Responsibility Handle customer inquiries and provide excellent customer service. Make outbound calls to promote products or services. Build and maintain strong relationships with customers and colleagues. Meet sales targets and achieve business objectives. Collaborate with the sales team to develop new business opportunities. Provide feedback and suggestions to improve customer satisfaction. Job Requirements Proven experience as a Telecaller or in a related field. Excellent c...

We are looking for a skilled Team Leader to join our team in the wedding industry, with 3-7 years of experience. The ideal candidate will have a strong background in event planning and management. Roles and Responsibility Manage and coordinate weddings, ensuring timely completion and exceeding client expectations. Lead and motivate a team of planners and coordinators to achieve high-quality results. Develop and implement effective event plans, including venue selection, catering, and entertainment. Coordinate with vendors and suppliers to ensure seamless execution of events. Conduct site visits and inspections to ensure compliance with safety and quality standards. Analyze event feedback and...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

We are looking for a highly skilled and experienced professional to join our team as a Royal Service (Operator) - Executive in the Fairmont company. The ideal candidate will have 1-6 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage and coordinate daily operations to ensure seamless service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze customer feedback and suggest improvements. Maintain high standards of quality and consistency in all services provided. Identify and mitigate potential risks or issues i...

As a Telecaller for Home loans, LAP, Balance Transfer & Top up, your role will involve generating sales leads through domain training, call monitoring, and advising customers on the right banking products. Additionally, you will be responsible for the preparation of Mortgage files, including coordinating documents with RMs, reviewing for completion against a checklist, and submitting to respective banks for logins. Your key responsibilities will include: - Coordinating with banking RMs for logins, legal & technical initiation, personal discussions with bankers, handling post-login queries from the credit and underwriting team, and ensuring timely disbursements. - Assigning new leads from the...

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Why this role? KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KONE India, as a Process Agent(as Recruiter) What...

Interested Candidates can directly come for the F2F Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon, Haryana Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings based on audit find...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

We are looking for a highly skilled and experienced Telecaller to join our team at WEDDINGS BAZAR BY KALVIN INTERNATIONAL PRIVATE LIMITED. The ideal candidate will have 3-5 years of experience in the field. Roles and Responsibility Handle customer inquiries and provide excellent customer service. Make outbound calls to promote products or services. Build and maintain strong relationships with customers and colleagues. Meet sales targets and achieve monthly goals. Collaborate with the sales team to develop new business opportunities. Provide feedback and suggestions to improve customer satisfaction. Job Requirements Proven experience as a Telecaller or in a related field. Excellent communicat...

We are looking for a highly skilled and experienced Customer Onboarding & Support Executive to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in customer onboarding and support, with a strong background in handling night shift operations. Roles and Responsibility Manage the onboarding process for new customers, ensuring seamless integration with our systems. Provide exceptional customer support through various channels, including phone, email, and chat. Collaborate with internal teams to resolve customer complaints and issues promptly. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Analyze customer ...

We are looking for Quality Analyst (QA) to interactions for our E-Commerce process. Responsible for monitor calls, chats, and emails to assess agent performance Strong understanding RCA (Root Cause Analysis), BPO,Sales Drop Your resume on 8076483857

Role & responsibilities 1. Build Quality Frameworks: Define audit standards and evaluation scorecards for outbound & inbound tele-calling. 2. Call Audits & Insights: Conduct structured audits of customer interactions and provide actionable insights to enhance agent performance. 3. Performance Analytics: Develop quality dashboards and trend reports highlighting agent strengths, improvement areas, and compliance metrics. 4. Calibration & Coaching: Conduct weekly calibration sessions with Trainers, Team Leads, and Operations Managers to ensure consistency in scoring and feedback delivery. 5. Compliance & SOP Adherence: Monitor adherence to brand scripts and process guidelines across all teams. ...

Candidate must have atleast 1-2 yrs in US travel process Required Candidate profile excellentcommunication skills

Job Description Quality Auditor We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: Conduct audits of calls, emails, chats, and complaint audits. Identify gaps, share feedback with agents/teams, and suggest improvements. Maintain audit reports and highlight key findings for management. Provide coaching support to improve customer interactions and compliance. Ensure adherence to processes, policies, and regulatory standards. Requirements: Graduate degree or equivalent experience. Prior QA/auditing experience, preferably in BPO /cu...

As a QA - International Voice professional in Hyderabad, you will be responsible for: - Conducting thorough call audits to ensure quality and compliance with international voice process standards. - Performing quality checks on calls to identify areas for improvement and implementing corrective actions. - Monitoring calls to ensure adherence to international voice process guidelines and standards. - Collaborating with team members to resolve quality-related issues and improve overall call quality. - Developing and maintaining quality metrics and reports to track performance and identify areas for improvement. Qualifications required for this role: - 4-8 years of experience in a QA - Internat...

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

The Indian Hotels Company Limited is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses Assisting in the planning and execution o...

Audit inbound and outbound sales calls for quality and compliance. Share feedback and support agents through coaching sessions. Prepare quality reports and highlight improvement areas. Participate in call calibrations and ensure process alignment.

SUMMARY This is a remote position. Want to play a key role in keeping operations seamless at one of Australia’s fastest-growing education companies? To ensure that students always have the right resources, schedules run smoothly, and queries are resolved quickly? To work at the heart of a fast-scaling team where operational excellence drives both the student learning experience and the success of our departments? At Contour, we are looking for a proactive and detail-oriented Operations Coordinator to streamline critical processes and partner with department leaders to ensure projects are delivered on time and to a high standard. This role is perfect for someone who thrives on organization, l...

About company: South India's leading Real estate company is hiring Call Audit professionals. Casagrand Builder Private Limited is a real estate enterprise committed to building aspirations and delivering value. In the last seventeen years, we have developed over 30 million sqft of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 22,000 happy families across 125+ landmark properties stand testimony to our commitment. Desired Candidate Profile: Male / Female Candidates with Good Exposure from Call Audit background Minimum 1 - 3 years Job Description : Good communication Skill. Should have adequate experience in Call Audits. Excellent Knowledge in Excel Immediate jo...

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

Globiva is Hiring Quality Analyst (Insurance Sales Process) Location: Sector 18, Gurgaon Process: Insurance Sales (Voice Process) Working Days: 6 Days (1 rotational off) Shift: Day Shift Job Description: We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team. Key Responsibilities: Conduct call audits to assess quality and compliance in the Insurance Sales process. Identify errors, improvement areas, and provide constructive feedback to agents. Participate in calibration sessions with operatio...

Must have Min 1.5yrs exp as a Quality Analyst/ Process Trainer from US Healthcare Process BPO. Graduated in B Pharma/ M Pharma Well Versed with Quality QC Metrics/ TNA TNI US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Role and Responsibility : 1. Understand the Product/Service: - Learn everything about what you're selling. Know its features, benefits, and how it solves customer problems. 2. Build Communication Skills: - Practice clear and confident speaking. Focus on tone, pace, and clarity. Listening skills are equally important. 3. Know Your Audience: - Research your target demographic. Understand their needs and how your product fits into their lives. 4. Develop a Script: - Create a flexible script that covers key points but allows for natural conversation. Personalize it as needed. 5. Handle Rejections Gracefully: - Not every call will end in a sale. Learn to accept rejection and use it as a learning ...