2070 Call Monitoring Jobs - Page 6

Quality Advisor Profile- Selected Advisors will have to listen to the recorded calls of agents and submit feedback on the tool. Any Grad with 1yr of Exp can apply Salary upto 21k in hand 5 days working Gurgaon Call/ What's app Sakshi- 9910986621 Required Candidate profile Candidate should have excellent verbal and written skills. Perks and benefits Incentives Both side cabs

Hiring: Executive- Lead Qualification | GemPundit | Gurgaon (Onsite) Location: 312316, 3rd Floor, Vipul Agora, MG Road, Sector 28, Gurugram Experience: Freshers| 01 year (Customer Support / BPO preferred) Interview Mode: Face-to-Face only Compensation: Best in the industry About the Role We are looking for enthusiastic individuals who can represent GemPundit professionally and help our customers get connected to the right sales experts. No cold calling. No sales pressure. Your job is to evaluate incoming leads , understand customer needs, and ensure they reach the best internal team for assistance. Key Responsibilities Evaluate and qualify leads to determine fit for our products/services Sav...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Excellent organizational ...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Excellent organizational ...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

Role Overview The Team Lead Telemedicine (Payor Business) will be responsible for driving end-to-end virtual consultation operations for corporate (payor) clients. This role ensures seamless doctor allocation, service quality, SLA adherence, and a smooth experience for corporate employees availing telemedicine services. The leader will manage a team of coordinators/executives, collaborate with doctors and support teams, and drive operational excellence, customer satisfaction, and performance improvements in the payor telemedicine workflow. Key Responsibilities 1. Team Leadership Performance Management Lead, mentor, and manage a team of telemedicine coordinators handling corporate teleconsult...

Role & responsibilities 1. Save time of senior salespersons by evaluating if the lead is qualified 2. Improve Customer Experience by representing the brand right and sending them to the best sales team to assist them Position : Lead Qualification Officer Location : 312-316, 3rd Floor, Vipul Agora, Mehrauli-Gurgaon Rd, Sector 28, Gurugram, Haryana 122002 Compensation : Attractive hike on current package Candidate should be available for F2F Interview.

Hiring: Executive- Lead Qualification | GemPundit | Gurgaon (Onsite) Location: 312316, 3rd Floor, Vipul Agora, MG Road, Sector 28, Gurugram Experience: Freshers| 01 year (Customer Support / BPO preferred) Interview Mode: Face-to-Face only Compensation: Best in the industry About the Role We are looking for enthusiastic individuals who can represent GemPundit professionally and help our customers get connected to the right sales experts. No cold calling. No sales pressure. Your job is to evaluate incoming leads , understand customer needs, and ensure they reach the best internal team for assistance. Key Responsibilities Evaluate and qualify leads to determine fit for our products/services Sav...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

About the Role: This role is responsible for ensuring high-quality customer interactions and enhancing the performance of Virtual Relationship Managers. The position requires monitoring call quality, identifying training needs, conducting training sessions, and maintaining consistent process accuracy. The focus is on improving customer experience while ensuring VRMs deliver accurate and value-driven communication to clients. Key Responsibilities: Quality Control: Monitor and evaluate VRM call interactions as per defined quality parameters. Identify communication, product knowledge, and compliance gaps. Provide structured and actionable feedback to VRMs. Conduct calibration sessions with team...

Responsibilities and JD: Candidate only from Banking process can apply atleast of 2 years experience in Banking process as a QA Candidate should know Hindi and English To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. Ensuring Improvement of Quality Scores of Employees Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest Has to ensure that all the data relating to training are populated in the Training event m...

SUMMARY Retail Associate at Leading Apparel Brand ===================================================== Summary ------------ We are seeking a highly motivated and customer-focused Retail Associate to join our team at our leading apparel brand in Gurgaon. As a Retail Associate, you will play a vital role in delivering exceptional customer service, achieving sales targets, and maintaining a high level of store standards. If you are a fresher with a passion for retail and a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Responsibilities - - - - - - - - - - - - - - - - - - - - Provide exceptional customer service, adhering to grooming standards and usin...

LTFinance is looking for SR BRANCH CUSTOMER EXPERIENCE EXECUTIVE to join our dynamic team and embark on a rewarding career journey Manage and resolve customer complaints professionally and promptly. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback and suggest improvements to products and services. Build and maintain strong relationships with customers and stakeholders. Identify and escalate potential issues or concerns to senior management. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clar...

Roles and Responsibilities Please share your profile at surbhi.malhotra@nlbtech.com Role Description KRAs Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Exper...

Role & responsibilities Lead and manage Quality Analysts Monitor audits & ensure quality compliance Drive RCA, calibrations & quality improvement plans Support operations with consistent performance insights Handle client interactions and quality reviews Preferred candidate profile 3-5 yrs BPO experience with 1-2 yrs as Quality TL Strong QA frameworks knowledge Excellent communication & analytical skills Benefits - Fixed week offs (Saturday & Sunday ) Interested candidate can share their resume at rupali.devlekar.C@eclerx.com

We are looking for Team Leader / Call Quality Analyst Managing the day-to-day activities of the team Call Audit product knowledge & communication skills Conducting quarterly performance reviews Excel Call 8870813777

As a Quality Assurance Analyst at TELUS Digital, you will report to the Manager, Quality Assurance, and be responsible for managing the entire life cycle of Complaint Management (QAR) initiated by our end-user clients via the Care Access Center. Your role includes recognizing quality trends, understanding impacts, and reporting findings related to end-user complaints. Collaboration with various service delivery departments within IHS is essential to ensure thorough investigations are conducted and resolutions are documented effectively. Key Responsibilities: - Manage QAR Complaints, including investigating case issues and coordinating with internal stakeholders for resolution - Prioritize QA...

We are looking for a dedicated sales lead to coordinate our BPO teams, ensure the team's sales quotas are met, and support the management. Management, and administrative tasks, such as maintaining your sales performance and monitoring inventory Required Candidate profile Answering customers' questions Reporting & Providing sales staff with constructive feedback Maintaining positive customer relations Motivating the sales staffGrowth Opportunity PF ESIS Incentives

The QA will monitor inbound & outbound calls and emails response to assess demeanor,technical accuracy,and conformity to university policies and procedures.handling of quality database of the department,training,quality audits.

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Varanasi Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18 - 30years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping ...