Posted:20 hours ago|
Platform:
Work from Office
Full Time
Lead and manage Quality Analysts
Monitor audits & ensure quality compliance
Drive RCA, calibrations & quality improvement plans
Support operations with consistent performance insights
Handle client interactions and quality reviews
3-5 yrs BPO experience with 1-2 yrs as Quality TL
Strong QA frameworks knowledge
Excellent communication & analytical skills
Benefits - Fixed week offs (Saturday & Sunday )
Interested candidate can share their resume at rupali.devlekar.C@eclerx.com
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