POSITION SUMMARY: Associate will be responsible for: Reviewing loan and validating fees before closing Collaborating with vendors, loan processors and closers to resolve any missing conditions JOB FUNCTIONS AND RESPONSIBILITIES Understand Loan Origination process. Review mortgage-related documents for completion and accuracy. Ensure documents meet Investor requirements and guidelines. Update required data accurately in PHH system. Highlight and escalate in case of compliance or guidelines violation. Work in excel spreadsheets that are used for tracking and reporting. EDUCATION / EXPERIENCE Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS Night shift and should report to office for training purpose.
POSITION SUMMARY: The Research Department is part of our Servicing Business Unit and is a customer-facing team that handles customer requests. The team is responsible for reviewing inquiries/complaints/requests received and works with the appropriate business units as needed to effectively resolve and respond to customer correspondence within the stipulated timelines. JOB FUNCTION AND RESPONSIBILITIES: Review customer s correspondence to comprehend the nature of inquiry/complaint. Carry out detailed and accurate analysis of the customers concern and provide a complete and accurate response. Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence. Support the Research department by performing all processing and administrative duties to support the department. Delight our customers through caring service and innovative homeownership solutions. QUALIFICATION: Any Graduate Good written and verbal communication skills should be able to write and articulate complex cases concisely. Proficient with Microsoft Office products including Excel, Word, etc Logical and analytical thinking - ability to resolve complex research cases. No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 12 months in the organization and 09 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Hybrid working model
POSITION SUMMARY: Associate will be responsible for: Reviewing loan and validating fees before closing Collaborating with vendors, loan processors and closers to resolve any missing conditions JOB FUNCTIONS AND RESPONSIBILITIES Understand Loan Origination process. Review mortgage-related documents for completion and accuracy. Ensure documents meet Investor requirements and guidelines. Update required data accurately in PHH system. Highlight and escalate in case of compliance or guidelines violation. Work in excel spreadsheets that are used for tracking and reporting. EDUCATION / EXPERIENCE Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS Night shift and should report to office for training purpose.
POSITION SUMMARY: The role involves ensuring the accuracy and integrity of system-to-system data transfers, maintaining high standards of quality and efficiency. The successful candidate will be responsible for executing various tasks and projects, adhering to strict deadlines, and maintaining control over data accuracy in reports. This position requires proactive identification and rectification of data discrepancies, as well as effective engagement with clients and external contacts to facilitate smooth onboarding and outgoing transfers. The candidate will ensure that all service deliveries meet established production criteria, striving for optimal efficiency and effectiveness. JOB FUNCTION AND RESPONSIBILITIES: Validate system to system information/data in accordance with process requirements. Execute tasks and projects, ensuring adherence to high-quality standards and meeting deadlines. Maintain control and reject reports data accuracy. Identify and rectify data discrepancies promptly. Engage with various clients and external contacts to facilitate transfers, whether onboarding or outgoing. Ensure service deliveries align with established production criteria, striving for efficiency and effectiveness. QUALIFICATION: Bachelor s degree or equivalent of fifteen years of education is a must. Proficiency in MS Office is a must. Good communication skills (verbal and written) Freshers or Experienced. Individual should not be currently engaged in or currently pursuing any education, which would create a possibility of looking for a different career opportunity. WORK SCHEDULE OR TRAVEL REQUIREMENTS: General work schedule Night Shift
POSITION SUMMARY: The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans Conventional, Correspondent, FHA, VA, Reverse. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. Sign off conditions in a timely manner set by management. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. Other duties as assigned. EDUCATION / EXPERIENCE Bachelor s degree or equivalent of fifteen years of education mandatory Minimum of 1 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities & Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA & FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.
POSITION SUMMARY: An Associate/Senior Associate in Closing team is responsible for below job functions and responsibilities. JOB FUNCTIONS AND RESPONSIBILITIES Conducts a thorough review of client loan files for accuracy and completeness. Systematic input and updating of loan information into Encompass application. Document loan status changes in Encompass through comments Review the closing documents and complete the funding steps Facilitates document retrieval from the required teams in case if it is not available Communicate loan progress and outstanding requirements to clients via timely phone calls Note Training will be conducted from office until certification is completed. (Period 60 to 90 days) EDUCATION / EXPERIENCE Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role.
POSITION SUMMARY: Intern provides technical solutions to business problems through reporting for various Business units after analyzing and documenting requirements. Business Analyst provides guidance to the team to implement data strategy in an effective way by determining the requirements of a project or process, and communicating them clearly to stakeholders. JOB FUNCTION AND RESPONSIBILITIES: Create monthly, weekly and daily reports from various databases Analyze data to ensure correctness of reports created Facilitate the accurate and timely submission of reports Create SQL queries and procedures based on reporting needs Develop automation of processes to improve quality and reduce cycle time Process Mass Trans/ Updates as requested by Business and adhere to the same day timeline Work independently on projects and other assignments Design Process Enhancements for the Business we support Multi-task and troubleshoot any issues that may arise and work closely within the department and with other Ocwen departments to ensure their prompt and accurate resolution Maintenance & Development of existing databases, tables and tools Documentation of technical processes Create reporting presentations to be reviewed by Sr. Management QUALIFICATION: Bachelor s degree in an analytical field such as Business Administration, Engineering, Mathematics, Accounting, Technical Writing, Finance or Information Technology is required for this position Knowledge of Business Intelligence Tools/ Data warehousing/ SQL/ MIS reporting is preferred Required Skills The ideal candidate must be an effective communicator and problem solver Good knowledge in writing PL/SQL procedures Knowledge of Algorithms and creating valid, legible code Knowledge of data technologies including large relational databases and data management Visual Basic, Python knowledge, MS-Access a plus Knowledge of Technical Writing a plus Must be proficient in all Microsoft Applications WORK SCHEDULE OR TRAVEL REQUIREMENTS: 2pm to 11pm IST
POSITION SUMMARY: We re seeking a motivated and detail-driven individual to join our team as a Loan Setup Reviewer and/or Underwriting Component Reviewer. This is an ideal opportunity for recent graduates looking to break into the mortgage and lending industry. You ll receive hands-on training to review closed loan documents, ensure accuracy and compliance, and build your career in a fast-paced, professional environment. JOB FUNCTION AND RESPONSIBILITIES: Review closed loan documents for completeness and accuracy using our Loan Setup / Underwriting Component checklist. Learn to identify deficiencies and enter suspense conditions into the Loan Origination System (LOS) Work with different loan types such as Conventional, FHA, VA, and USDA Support data entry and updates into LOS for loan delivery Gain a working knowledge of investor guidelines like Fannie Mae, Freddie Mac, FHA, and VA Adhere to internal deadlines and work as part of a production team. Be open to flexible work schedules, including night shifts if required. QUALIFICATION: Recent graduate with a bachelor s degree (any field, preference for Finance or related areas) Strong attention to detail and good comprehension skills Effective communication skills both written and verbal Eager to learn and adapt quickly to changing requirements. WORK SCHEDULE OR TRAVEL REQUIREMENTS: This role follows a Day/Mid shift schedule. The position is structured as hybrid: while most responsibilities can be fulfilled remotely, training will be conducted on-site at our Mumbai office (Onity Group Inc). Candidates should be open to work from office as needed, based on business requirements and team coordination needs.
POSITION SUMMARY: Interact directly with the mortgage servicing organization to identify and analyze special assets in the default cycle. Collect and synthesize a wide variety of information about each assigned special asset to create a comprehensive chronology of the default event timeline. Analyze chronologies to identify next steps to speed the asset to closure through retention or liquidation strategies. Monitor the implementation of the next step to ensure closure of the default cycle. Identify and track opportunities for improvement. As necessary, present information to external parties such as investors or clients. JOB FUNCTIONS AND RESPONSIBILITIES: Identifies data needs and facilitates the creation of reports and other data products utilizing servicing data. Identify and solve opportunities to automate the processes related to the work of the Special Assets Group. Presents data for investor and client, end-user and management needs. Comprehends the general capabilities of information technology and applications well enough to identify opportunities for process redesign and improvement. Works closely with the information technology group to define application requirements that enable reporting. Monitor the fulfillment of data products to ensure they are sent timely and are accurate. Maintain an inventory of data products by client and maintain data dictionaries for each product. Develop and implement timely reporting of assigned team efforts to meet established goals and deadlines. Effectively manage workloads and work schedules. Participate in team and project meetings, plan and coordinate meetings as necessary. Coordinate and participate in regular planning/debriefing meeting with the business team(s). EDUCATION / EXPERIENCE: Any graduate from an accredited university in Finance, Accounting, Economics, Business, Computer Science, Engineering or similar degrees concentrating on mathematics or analysis Understands information management and general financial and accounting concepts Knowledge of loan servicing Proficient with Microsoft Access and Excel with excellent mathematical understanding Familiar with data mining tools and/or SQL Ability to use Access, Visio, Microsoft Outlook, PowerPoint, and Word Diagnostic skills with the ability to analyze technical, business, and financial issues and alternatives Effective verbal (negotiating and presentation) and written communication skills Proven organizational skills, ability to effectively prioritize assignments and handle multiple projects/assignments Ability to read, understand, and analyze loan documents Ability to build and maintain effective business relationships, internal and external Ability to work well with associates, managers, and senior leaders Effective time management skills enabling achievement of deadlines in a timely manner A results-oriented team player demonstrating motivation for high-performance. Ability to identify areas for continuous improvement and make recommendations No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Effective Performance or above in the last completed performance cycle. Should have completed 9 months in the current role.
POSITION SUMMARY: The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans Conventional, Correspondent, FHA, VA, Reverse. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. Sign off conditions in a timely manner set by management. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. Other duties as assigned. EDUCATION / EXPERIENCE Bachelor s degree or equivalent of fifteen years of education mandatory Minimum of 1 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities & Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA & FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.
JOB FUNCTIONS AND RESPONSIBILITIES To work on loan underwriting and complete the daily target or assignments. Have experience in US Mortgage Underwriting. Working on 4 C s (Credit, Capacity, Capital, and Collateral). Knowledge on Income Calculations (Wage, Self Employed and other incomes). Knowledge on Credit review (liability reconciliations and guideline requirements) Knowledge on Assets/Capital review with guideline requirements. Knowledge in LTV, CLTV calculations, PITI and DTI calculations. Knowledge in Fannie Mae and Freddie Mac guideline requirements. Knowledge in Govt. loans (FHA, VA and USDA) Knowledge on FHA/VA/USDA guideline requirements. Good communication skill. EDUCATION / EXPERIENCE Any degree with US Mortgage Underwriting experience. Minimum 2-5 years of relevant exp in underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Day/Mid shift and Hybrid Work (should be available for Work from Office based on the business requirements)
POSITION SUMMARY: The STM Senior Specialist position is critical to ensuring the timely boarding of new and seasoned mortgage loans. The Senior Specialist works on data received from Sellers/Servicers to check data accuracy and perform logical checks through Databases. Also, the Senior Specialist needs to coordinate with internal business units as well as clients/servicers to obtain clarification on missing or inaccurate data. JOB FUNCTIONS AND RESPONSIBILITIES Review inbound loan boarding files and get the loan boarded within TAT Perform Logical check to confirm the data availability and accuracy Analyzes boarding error messages to determine root cause and remediates Perform testing to support trials and production. Review error reports and document/communicate issues found. Determine solutions for issues. Define requirements for and implement tools and processes to improve data quality and visibility Produce and review required control reporting Escalate any possible deadline misses Coordinate with other Business Units/Clients/Servicers to obtain clarification on data Follow all established procedures regarding boarding/deboarding Ensure all quality steps are completed and documented Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements Ensure to handle all the assigned day to day boarding loans from the different clients Monitors STM related Mailboxes to ensure all email communications are being handled timely and appropriately Ensure all documentation provided to prior/new servicers are updated and communicated Assist with data mapping questions and ensure all data elements are available Ensure all artifacts, correspondence delivery related to loan boarding/deboarding activities are obtained/completed Communicate regularly with internal and external partners regarding loan boarding/deboarding process Ensure all quality steps are completed Ensure all images and post boarding activities are completed within required timeframes Self-driven, should be able to handle high pressure Timely responses to servicers and internal parties Identifying areas of process improvements Designing process enhancements for STM Handling of Ad-hoc queries from various team and providing appropriate details as required Re-engineering existing process to be able to produce optimized and efficient data output EDUCATION / EXPERIENCE Experience in MSP & Mortgage servicing is mandatory. This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans. Ability to work effectively with global cross-functional teams in a fast-paced environment. Ability to work independently, meet established deadlines and be very detailed orientated and have excellent organizational skills. Strong analytical and problem-solving skills and attention to detail and accuracy Excellent communications (verbal and written) as well as presentation skills Ability to solve complex problems. Aggressive follow up skills and superior organizational skills are a must. A graduate degree from an accredited university is required. Should have completed 12 months in the organization and 9 months in the current role. Experience with different loan programs such as ARM s, HELOC s, buydowns etc. Bachelor s Degree preferred, or minimum of five (5) + years mortgage servicing experience. Advanced PC skills: Microsoft applications, including Excel and Access Database, Monarch, Adobe, SharePoint and LoanSphere Loan Boarding (LLB). Strong analytical and problem-solving skills and attention to detail and accuracy . Organization skills to be able to handle multiple transactions at the same time Ability to identify inconsistencies or issues in data and help come up with solutions Proven strength in interpreting business requirements and implementing them in application or operational tools. No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. WORK SCHEDULE OR TRAVEL REQUIREMENTS Night Shift
POSITION SUMMARY: Senior Underwriter /Lead Underwriter JOB FUNCTIONS AND RESPONSIBILITIES To work on loan underwriting and complete the daily target or assignments. Have experience in US Mortgage Underwriting. Working on 4 C s (Credit, Capacity, Capital, and Collateral). Knowledge on Income Calculations (Wage, Self Employed and other incomes). Knowledge on Credit review (liability reconciliations and guideline requirements) Knowledge on Assets/Capital review with guideline requirements. Knowledge in LTV, CLTV calculations, PITI and DTI calculations. Knowledge in Fannie Mae and Freddie Mac guideline requirements. Knowledge in Govt. loans (FHA, VA and USDA) Knowledge on FHA/VA/USDA guideline requirements. Good communication skill. EDUCATION / EXPERIENCE Any degree with US Mortgage Underwriting experience. WORK SCHEDULE OR TRAVEL REQUIREMENTS Night shift and Hybrid Work (should be available for Work from Office based on the business requirements)
POSITION SUMMARY: Intern, Digital Transformation JOB FUNCTIONS AND RESPONSIBILITIES Design, build and deploy intelligent agents using LLMs, tool integration (e.g.: APIs, Databases) and orchestration frameworks. Enable autonomous task planning, execution and decision making aligned with business goals Build agents that interact with users, perform reasoning and manage long running processes. Implement prompt engineering, memory, context management and feedback loops. Test Strategy and Validation: Develop comprehensive testing frameworks and validation protocols tailored for AI Agents Define and implement unit, integration, regression and safety tests for agents across workflows Design test scenarios to evaluate ethical guardrails, hallucination risks, and performance boundaries Build simulation environments to stress-test autonomous behaviors and edge cases. Collaborate with QA, risk, compliance, and product teams to ensure alignment with business, legal and user expectations EDUCATION / EXPERIENCE B. E / B.Tech / M.Tech from a premier institute WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed) 2pm to 11pm
POSITION SUMMARY: A Senior/Lead Associate in Processing team is responsible for below job functions and responsibilities. JOB FUNCTIONS AND RESPONSIBILITIES Conducts a thorough review of client loan files for accuracy and completeness. Systematic input and updating of loan information into Encompass application. Document loan status changes in Encompass through comments Review the documents and complete the required processing steps Facilitates document retrieval from the required teams in case if it is not available. Communicate loan progress and outstanding requirements to clients via timely phone calls Note Training will be conducted from office until certification is completed. (Period 60 to 90 days) EDUCATION / EXPERIENCE Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.
POSITION SUMMARY: JOB FUNCTION AND RESPONSIBILITIES: Manage team of 13 or more team members, ensure departmental goals and standards are achieved. Communicate company goal, safety practice and ensure all employees remain engaged. Effectively provide prompt, accurate and professional responses to customer inquiries/grievances at escalation desk. Ability to prioritize, work independently, meet deadlines and motivate team members for better results. Conduct performance review and provide appropriate feedback to team members. Perform periodic audits to ensure performance standards are met. Accountable for daily operations in department. Resolve loans and delinquencies thus to enhance departmental cure rate% results. Aim and achieve high Quality & NPS/Stella results (Over and above the set target) Maintaining high employee productivity and teams phone performance metrics Partnering with other department (WFM, Training, HR, Dialer, Facilities etc...) Identify process breakdowns and offer corrective suggestions. QUALIFICATION: Bachelor s degree or equivalent of fifteen years of education is a must. Must be proficient in all Microsoft Applications. Good analytical and communication skills. No documented disciplinary action in the past 12 months. Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle. Should have completed 18 months in the organization and 12 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Our call center hours of operation are Monday Friday 8:00am 9:00pm EST & Saturdays 8:00am 5:00pm. Shifts will fall into those timeframes.
Position Summary: The Manager of Reverse Asset Management sets the direction and oversights and supports all Servicing business teams, legal teams, and external parties such as investors and clients related to the Reverse Servicing platform. In addition, this position contributes to strategic planning and special project support for the department as a whole. This position is involved in decision making related to strategy and tactics to identify, analyze and disposition assets. This position is expected to have a solid data management, financial analysis, and asset management background. This position will report directly to the Senior Manager, Reverse Servicing. This is a highly visible position that will interface with the Company s leadership and will drive the operational success of the division. Job Functions and Responsibilities: Providing strategic direction and thought leadership to achieve short term and long term goals Reduce Reverse portfolio losses by effectively building operational controls Perform curtailment tracking and advance recovery analysis to improve the portfolio performance for PHH and Sub-Servicing clients Drive initiative to build a centralized operational data storage and reporting datamarts for Reverse servicing operations Create and present regular leadership communications such as management business reviews and other updates Drive operational excellence, oversight and contribute thought leadership to the design and implementation of efficient processes and workflows Maintain internal relationships with shared services across Servicing and the broader organization Providing operational leadership and oversight to reduce variability and improve efficiencies through automation Make business decisions that result in the maximum return for Onity and the investors Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo Key Result Areas: Set objectives & key results (KPI s) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels, Promote and instill a high performing team culture, foster talent to improve and maintain retention levels, and support change management initiatives Allocate resources and drive accountability to direct reports to ensure achievement of results Ability to work independently as well as in a team environment Strong verbal and written communication skills Well-organized, with an ability to manage multiple priorities within strict time constraints Demonstrable problem solving and decision making skills Ability to work under pressure and meet deadlines Ability to maintain strict confidentiality Must be able to handle stressful situations and handle multiple tasks simultaneously Ability to handle changing priorities Detail oriented Must exhibit ability to be self-motivated Qualifications: MBA from a Tier 1 institutes only Strong knowledge of SQL, Excel, dashboard reporting, PowerPoint presentations Strong analytical and problem-solving skills with the ability to think strategically and creatively Independently analyze, lead, and present with limited guidance Partner with all levels of the organization to ensure effective implementation of time-sensitive initiatives and identify deficiencies and opportunities for improvement Excellent collaboration skills to work effectively with internal and external parties, across locations and time zones, in execution of projects and identification/resolution of deficiencies or opportunities for improvement Competencies in problem solving, creativity, organizational skills while showing good judgment and execution Experience in bridging statistical analysis, technology, and process optimization 2 to 5 years experience in data management, financial reporting, and consulting Excellent presentation skills and ability to speak effectively before investors or employees of organization Strong time management, prioritization skills, and ability to operate in a fast-paced environment
POSITION SUMMARY: The role involves ensuring the accuracy and integrity of system-to-system data transfers, maintaining high standards of quality and efficiency. The successful candidate will be responsible for executing various tasks and projects, adhering to strict deadlines, and maintaining control over data accuracy in reports. This position requires proactive identification and rectification of data discrepancies, as well as effective engagement with clients and external contacts to facilitate smooth onboarding and outgoing transfers. The candidate will ensure that all service deliveries meet established production criteria, striving for optimal efficiency and effectiveness. JOB FUNCTION AND RESPONSIBILITIES: Validate system to system information/data in accordance with process requirements. Execute tasks and projects, ensuring adherence to high-quality standards and meeting deadlines. Maintain control and reject reports data accuracy. Identify and rectify data discrepancies promptly. Engage with various clients and external contacts to facilitate transfers, whether onboarding or outgoing. Ensure service deliveries align with established production criteria, striving for efficiency and effectiveness. QUALIFICATION: Bachelor s degree or equivalent of fifteen years of education is a must. Proficiency in MS Office is a must. Good communication skills (verbal and written) Freshers or Experienced. Individual should not be currently engaged in or currently pursuing any education, which would create a possibility of looking for a different career opportunity. WORK SCHEDULE OR TRAVEL REQUIREMENTS: General work schedule Night Shift
JOB FUNCTION AND RESPONSIBILITIES: Processing PO s, Child Contract & Change Orders related to India, Philippines, USA. Processing of Travel and Expense claims of employees and Travel settlements. Ensure TAT, accuracy and productivity targets are met daily. Tracking and follow up of pending SPEND requests & PR s awaiting approval. Liaise with Business teams for smooth functioning of Procurement deliverables. QUALIFICATION: Graduate/Postgraduate with 5 - 7 years of handy experience in P2P activities preferable Sourcing & Procurement. Experience in Oracle Fusion or any other ERP. Good communication and strong Analytical skills with knowledge of Excel and PowerPoint. Should be ready to work in flexible shifts. Ability to multi-task and manage a team in a fast-paced environment. Ability to discern and escalate issues, when necessary. Self-motivated, self-confident team player that can collaborate with internal and external business partners to yield results. Detail-oriented individual with follow-through to ensure all issues are resolved to customer satisfaction. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Work from Home model and come to office whenever required. 2:00 pm to 11:00 pm IST (Mon-Fri) (Mid shift)
POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores Motivating the advisors to improve their service and voice quality and reiterating importance of NPS Design and run campaigns to improve the overall NPS for the process Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas Arranging initiatives and/or campaigns with focus on voice and customer service quality Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews Participate in Calibrations and achieve the variance targets laid down by the departments Conducting Refresher training sessions for the advisors as per standard monthly targets QUALIFICATION: Graduation is mandatory Relevant 2-5 years of auditing & coaching experience in a Contact Center environment Good in Excel and strong written and Verbal Communication and Presentation skills Proficient in designing training modules and delivering refresher/remediation trainings Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc. Tactful in handling difficult situations and ability to multitask Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts