Position Summary:
The Manager of Reverse Asset Management sets the direction and oversights and supports all Servicing business teams, legal teams, and external parties such as investors and clients related to the Reverse Servicing platform. In addition, this position contributes to strategic planning and special project support for the department as a whole. This position is involved in decision making related to strategy and tactics to identify, analyze and disposition assets. This position is expected to have a solid data management, financial analysis, and asset management background. This position will report directly to the Senior Manager, Reverse Servicing.
This is a highly visible position that will interface with the Company s leadership and will drive the operational success of the division.
Job Functions and Responsibilities:
- Providing strategic direction and thought leadership to achieve short term and long term goals
- Reduce Reverse portfolio losses by effectively building operational controls
- Perform curtailment tracking and advance recovery analysis to improve the portfolio performance for PHH and Sub-Servicing clients
- Drive initiative to build a centralized operational data storage and reporting datamarts for Reverse servicing operations
- Create and present regular leadership communications such as management business reviews and other updates
- Drive operational excellence, oversight and contribute thought leadership to the design and implementation of efficient processes and workflows
- Maintain internal relationships with shared services across Servicing and the broader organization
- Providing operational leadership and oversight to reduce variability and improve efficiencies through automation
- Make business decisions that result in the maximum return for Onity and the investors
- Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo
Key Result Areas:
- Set objectives & key results (KPI s) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels,
- Promote and instill a high performing team culture, foster talent to improve and maintain retention levels, and support change management initiatives
- Allocate resources and drive accountability to direct reports to ensure achievement of results
- Ability to work independently as well as in a team environment
- Strong verbal and written communication skills
- Well-organized, with an ability to manage multiple priorities within strict time constraints
- Demonstrable problem solving and decision making skills
- Ability to work under pressure and meet deadlines
- Ability to maintain strict confidentiality
- Must be able to handle stressful situations and handle multiple tasks simultaneously
- Ability to handle changing priorities
- Detail oriented
- Must exhibit ability to be self-motivated
Qualifications:
- MBA from a Tier 1 institutes only
- Strong knowledge of SQL, Excel, dashboard reporting, PowerPoint presentations
- Strong analytical and problem-solving skills with the ability to think strategically and creatively
- Independently analyze, lead, and present with limited guidance
- Partner with all levels of the organization to ensure effective implementation of time-sensitive initiatives and identify deficiencies and opportunities for improvement
- Excellent collaboration skills to work effectively with internal and external parties, across locations and time zones, in execution of projects and identification/resolution of deficiencies or opportunities for improvement
- Competencies in problem solving, creativity, organizational skills while showing good judgment and execution
- Experience in bridging statistical analysis, technology, and process optimization
- 2 to 5 years experience in data management, financial reporting, and consulting
- Excellent presentation skills and ability to speak effectively before investors or employees of organization
- Strong time management, prioritization skills, and ability to operate in a fast-paced environment
