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21 Job openings at Ocwen Financial Solutions Pvt. Ltd. - APAC
Intern, Data Management

Bengaluru, Karnataka, India

0 years

Not disclosed

On-site

Full Time

Position Summary JOB DESCRIPTION This position is being hired for Data Analyst position in Data Management Team. Job Function And Responsibilities Create and apply new data quality rules based on business requirements. Identify, measure, and report poor data quality issues for resolution. Analyze data sources to find patterns and inconsistencies. Investigate data quality problems and escalate to management for remediation. Document data dictionaries for Critical Data Elements Respond to queries from the data stewardship mailbox. Work with departments to ensure data accuracy and quality. Should be able to convert business requirements into SQL Queries Qualification Education: Bachelor’s/master’s degree in engineering/computer applications Strong understanding of RDMBS databases such as Oracle and Sql Server Good understanding of Business Intelligence tools such as MicroStrategy and Power BI Strong understanding of programming / coding specifically – Structured Query Language, Python. Strong Understanding of Data Warehousing concepts. Good to have Expertise in Advance Excel (Macros) Work Schedule Or Travel Requirements Mid Shift (2PM – 11PM), No Travel required. Show more Show less

Processor, Correspondent Lending - APAC

Mumbai Metropolitan Region

0 years

Not disclosed

On-site

Full Time

Position Summary JOB DESCRIPTION The role of the PPR Reviewer is to review the closed loan file documents and ensure that the loan is closed according to the approval, meets all federal, state, local and investor requirements and that the data in the LOS matches the data in the mortgage loan documents received by the different correspondent lenders Job Functions And Responsibilities The PPR Reviewer will be responsible to review the closed loan submitted for purchase. The job responsibilities include `but are not limited to the following: Review the loan documents using the Excel checklist for completeness and accuracy of data Review all loan types including Conventional, FHA ,VA & USDA Add suspense conditions in a clear concise manner in LOS for any deficiencies noted as part of the above review Enter and/or update delivery data in LOS General knowledge of Fannie Mae, Freddie Mac, FHA and VA guidelines a plus Detail oriented Adhere to strict timelines prescribed by the Management and provide the review response in the desired timeframe Flexibility to work in Night Shift (if needed) or change the shift at minimum notice Excellent written and verbal communication skills Should have good comprehension skills and ensure all changes and updates are immediately adopted Experience working in a production environment preferred Qualifications Minimum Bachelor’s degree is a must Work Schedule Or Travel Requirements Day Shift Show more Show less

Assistant Manager, Accounting Department

Bengaluru, Karnataka, India

2 - 5 years

None Not disclosed

On-site

Full Time

Position Summary JOB DESCRIPTION Experience in handling Accounting, Financials, Reporting activities of the entity; Support month close activities and year-end close processes; strengthen internal controls; handled automation projects; Account reconciliation; Lease accounting as per USGAAP and Ind AS; Fixed asset accounting; preparation of dashboards and other metrics. Should possess good analytical and advanced excel skillsets in performing data analysis. Oracle ERP knowledge is a must. Job Functions And Responsibilities Support Month/year end close activities Preparing and publishing timely MIS on a Monthly, Quarterly & Annual basis OPEX reporting: Variance analysis, co-ordination with various stakeholders for final reporting to the Management; Collaborate with internal departments to get the inputs for accounting entries on a timely basis Lease/Fixed asset accounting as per as per GAAP (US/India/Philippines) Account Reconciliations Provide relevant and correct information to internal and external Auditors Automation tasks; creation of templates; run tests for databases; collaborate with other users/business units towards automation initiatives to improve workflow General ledger review; analysis/recordation of monthly entries in close co-ordination with Business unit heads Co-ordination with internal and external auditors in completion of Audits Assuming independent responsibilities for specific assignments and identifying and resolving issues during the execution; Confers with manager regarding problem areas, recommendations to drive efficiency and driving process improvements through elimination of non-value add process and procedures, or other alternative workable solutions Qualifications Chartered Accountant 2-5 years post qualification Proficient in Oracle and MS Office Work Schedule 2 PM to 11 PM About Us Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors. At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards. Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.

Accounting Department Manager

karnataka

4 - 8 years

INR Not disclosed

On-site

Full Time

The ideal candidate for this role should have experience in handling Accounting, Financials, and Reporting activities of the entity. You will be responsible for supporting month-end close activities, year-end close processes, and strengthening internal controls. Your role will involve handling automation projects, account reconciliation, and conducting data analysis using advanced Excel skills. Your key responsibilities will include collaborating with internal departments to ensure timely accounting entries, reviewing the general ledger, and recording monthly entries in coordination with Business unit heads. You will need to ensure that monthly closing processes and account reconciliations are completed within specified timelines. Additionally, you will be involved in automation tasks, creating templates, running tests for databases, and collaborating with other users towards automation initiatives. You will be responsible for preparing and publishing timely Management Information System (MIS) reports on a Monthly, Quarterly, and Annual basis. Furthermore, you will liaise with internal and statutory auditors to provide accurate information. As part of your role, you will be expected to take independent responsibilities for specific assignments, identify and resolve issues during execution, and provide recommendations for driving efficiency and process improvements. The qualifications required for this position include being a Chartered Accountant (CA) with 4-5 years of post-qualification experience or an Inter CA with 6-8 years of post-qualification experience. Knowledge of mortgage lending and servicing businesses would be advantageous, along with familiarity with US GAAP/IFRS accounting and reporting. Proficiency in Oracle and MS Office is essential for this role. This position does not have specific work schedule or travel requirements. The typical work hours are from 2 PM to 11 PM.,

Principal Analyst, Special Servicing

karnataka

2 - 6 years

INR Not disclosed

On-site

Full Time

You will be responsible for interacting directly with the mortgage servicing organization to identify and analyze special assets in the default cycle. Your main tasks will include collecting and synthesizing a wide variety of information about each assigned special asset to create a comprehensive chronology of the default event timeline. By analyzing these chronologies, you will identify the next steps required to speed up the asset's closure through retention or liquidation strategies. Monitoring the implementation of the next step to ensure the closure of the default cycle will also be part of your role. Additionally, you will need to identify and track opportunities for improvement and may need to present information to external parties such as investors or clients. Your job functions and responsibilities will involve identifying data needs and facilitating the creation of reports and other data products utilizing servicing data. You will be required to identify and solve opportunities to automate processes related to the Special Assets Group's work. Presenting data for investor and client needs, comprehending information technology capabilities for process redesign, and working closely with the IT group to define application requirements will also be part of your duties. Monitoring the fulfillment of data products, maintaining an inventory of data products by client, and developing timely reporting of team efforts to meet goals and deadlines are essential tasks. Effective workload and work schedule management, participation in team and project meetings, and coordination of regular planning/debriefing meetings with business teams are also expected from you. To qualify for this role, you must hold a graduate degree from an accredited university in Finance, Accounting, Economics, Business, Computer Science, Engineering, or similar degrees focusing on mathematics or analysis. Understanding information management and general financial and accounting concepts, as well as having knowledge of loan servicing, are essential. Proficiency in Microsoft Access and Excel with a strong mathematical understanding, familiarity with data mining tools and/or SQL, and the ability to use various software applications are required skills. Furthermore, you must possess diagnostic skills to analyze technical, business, and financial issues, effective verbal and written communication skills, proven organizational skills, and the ability to prioritize assignments and handle multiple projects simultaneously. Building and maintaining effective business relationships, internal and external, effective time management skills, and a results-oriented team player attitude are crucial for this position. Additionally, you should be able to identify areas for continuous improvement, have shown effective performance in the last performance cycle, and have completed at least 9 months in the current role. Ocwen Financial Solutions Private Limited, a subsidiary of Onity Group Inc., is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage. PHH Mortgage focuses on delivering various servicing and lending programs, while Liberty is dedicated to education and providing loans that meet customers" personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients, and investors. At Onity Group Inc., employees are expected to interact with respect, courtesy, and professionalism, achieving results consistent with the CARE standards (Caring, Accurate, Responsive, and Empowered) and embodying the Service Excellence philosophy through caring service, integrity, and creative solutions.,

Coordinator, Customer Care Center Service

karnataka

0 - 4 years

INR Not disclosed

On-site

Full Time

The primary responsibilities of this role include logging all borrower contacts into the loan servicing system, offering long-term resolutions to customers to resolve delinquency, using an autodialing system effectively to increase contact ratios, making the prescribed number of contacts during the daily work schedule, being familiar with customer relations functions and services offered, and performing additional job-related duties as assigned by the department manager. The ideal candidate for this position should possess strong customer service skills, be fluent in English, have knowledge and experience in mortgage loan servicing (desirable but not required), hold a graduate degree (preferred), and have at least 6 months of call center experience if an undergraduate. The working schedule for this role requires flexibility to work in US timings. The call center operates Monday to Friday from 8:00 am to 9:00 pm EST and on Saturdays from 8:00 am to 5:00 pm EST. Employees must have a stable internet connection (>50 MBS speed) while working from home and should be located at the base office site at all times during remote work. The business model is currently hybrid, with employees working from the office and/or home as per the schedule. Initial training and production days will be conducted from the office for at least 6 months until consistent production/performance targets are met. Employees should be adaptable to scheduled shift changes and changes in skill set from customer service to customer resolutions based on business requirements.,

Manager, Accounting Department

karnataka

4 - 8 years

INR Not disclosed

On-site

Full Time

You will be responsible for managing Accounting, Financials, and Reporting activities of the entity, supporting month and year-end close processes, and enhancing internal controls. You will also be involved in automation projects, account reconciliation, and conducting data analysis using advanced Excel skills. Your main responsibilities will include supporting month/year-end close activities, collaborating with internal departments for accounting entries, reviewing the general ledger, ensuring timely completion of monthly closing processes and account reconciliations, and preparing and publishing MIS reports on a monthly, quarterly, and annual basis. You will also work with auditors to provide accurate information, take independent responsibilities for specific assignments, and drive process improvements. To qualify for this role, you should be a Chartered Accountant (CA) with 4-5 years of post-qualification experience or an Inter CA with 6-8 years of post-qualification experience. Knowledge of mortgage lending and servicing businesses, US GAAP/IFRS accounting, and proficiency in Oracle and MS Office are desired skills for this position. The work schedule for this role is from 2 PM to 11 PM.,

Processor, Underwriting Support, Reverse Lending APAC

Mumbai Metropolitan Region

0 years

None Not disclosed

On-site

Full Time

Position Summary JOB DESCRIPTION Associate Will Be Responsible For Reviewing loan and validating fees before closing Collaborating with vendors, loan processors and closers to resolve any missing conditions Job Functions And Responsibilities Understand Loan Origination process. Review mortgage-related documents for completion and accuracy. Ensure documents meet Investor requirements and guidelines. Update required data accurately in PHH system. Highlight and escalate in case of compliance or guidelines violation. Work in excel spreadsheets that are used for tracking and reporting. Education / Experience Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. Work Schedule Or Travel Requirements Night shift and should report to office for training purpose.

Senior Auditor, Originations Credit Quality Control

Bengaluru, Karnataka, India

3 - 5 years

None Not disclosed

On-site

Full Time

Job Description POSITION SUMMARY The Senior Auditor reports to Team Leader, Originations Credit Quality Control. The team is responsible to review loans from an underwriter’s perspective for Forward and Reverse Lending (Pre and Post Funding) and provide appropriate and timely feedback to the underwriter. The position requires a thorough understanding of Conventional, FHA and VA underwriting guidelines for Forward and Reverse Lending transactions. The Auditor is responsible to review a loan sample selected for prefunding quality assurance underwriting and/or post funding review due diligence underwriting, including but not limited to, ensuring the loan meets investor/insurer requirements, limited regulatory requirements and is within risk tolerance as it relates to mortgage lending. Job Function And Responsibilities The Quality Control Senior Auditor reports to Team Leader, Originations Credit Quality Control. The team is responsible to review loans from an underwriter’s perspective for Forward and Reverse Lending (Pre and Post Funding) and provide appropriate and timely feedback to the underwriter with strong organizational, problem-solving, and analytical skills and acute attention to details. The position requires a thorough understanding of Conventional, FHA and VA underwriting guidelines for Forward and Reverse Lending transactions. Thorough working knowledge of US mortgage documentation, policies, compliance, and procedures along with investor guideline requirement. High level of proficiency with mortgage loan processing and underwriting systems and must have in-depth knowledge of Conforming, Non-conforming, FHA, and VA investor requirements. The Auditor is responsible to review a loan sample selected for prefunding quality assurance underwriting and/or post funding review due diligence underwriting, including but not limited to, ensuring the loan meets investor/insurer requirements, limited regulatory requirements and is within risk tolerance as it relates to mortgage lending. Complete working knowledge on 4 C’s (Credit, Capacity, Capital, and Collateral). Conventional and government investor specific working knowledge on all types of income calculation, credit reviews, Assets/Capital review, Appraisal review, AUS based and Manual underwriting related guideline requirements. Qualification Bachelor’s degree preferred. 3-5 years minimum Quality Control OR Mortgage Underwriting experience is required. Must have in-depth knowledge of Conforming, Non-conforming, FHA, and VA underwriting requirements Must have mortgage industry experience. Thorough working knowledge of real estate documentation, policies, compliance, and procedures. High level of proficiency with mortgage loan processing and underwriting systems. Commitment to excellence and high standards. Strong organizational, problem-solving, and analytical skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail. Proficient on computer programs required for position. Good judgment with the ability to make timely and sound decisions. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Mid-Shift

Manager, Data Scientist and Machine Learning Engineer

karnataka

1 - 5 years

INR Not disclosed

On-site

Full Time

As a Data Scientist at our company, you will play a crucial role in supporting the development and deployment of machine learning models and analytics solutions that enhance decision-making processes throughout the mortgage lifecycle, spanning from acquisition to servicing. Your responsibilities will involve building predictive models, customer segmentation tools, and automation workflows to drive operational efficiency and improve customer outcomes. Collaborating closely with senior data scientists and cross-functional teams, you will be tasked with translating business requirements into well-defined modeling tasks, with opportunities to leverage natural language processing (NLP), statistical modeling, and experimentation frameworks within a regulated financial setting. You will report to a senior leader in Data Science. Your key responsibilities will include: - Developing and maintaining machine learning models and statistical tools for various use cases such as risk scoring, churn prediction, segmentation, and document classification. - Working collaboratively with Product, Engineering, and Analytics teams to identify data-driven opportunities and support automation initiatives. - Translating business inquiries into modeling tasks, contributing to experimental design, and defining success metrics. - Assisting in the creation and upkeep of data pipelines and model deployment workflows in collaboration with data engineering. - Applying techniques such as supervised learning, clustering, and basic NLP to structured and semi-structured mortgage data. - Supporting model monitoring, performance tracking, and documentation to ensure compliance and audit readiness. - Contributing to internal best practices, engaging in peer reviews, and participating in knowledge-sharing sessions. - Staying updated with advancements in machine learning and analytics pertinent to the mortgage and financial services sector. Qualifications: - Minimum education required: Masters or PhD in engineering, math, statistics, economics, or a related field. - Minimum years of experience required: 2 (or 1 post-PhD), preferably in mortgage, fintech, or financial services. - Required certifications: None Specific skills or abilities needed: - Experience working with structured and semi-structured data; exposure to NLP or document classification is advantageous. - Understanding of the model development lifecycle, encompassing training, validation, and deployment. - Familiarity with data privacy and compliance considerations (e.g., ECOA, CCPA, GDPR) is desirable. - Strong communication skills and the ability to present findings to both technical and non-technical audiences. - Proficiency in Python (e.g., scikit-learn, pandas), SQL, and familiarity with ML frameworks like TensorFlow or PyTorch.,

Senior Processor, Underwriting Support, Reverse Lending APAC

Mumbai Metropolitan Region

0 years

None Not disclosed

On-site

Full Time

Position Summary JOB DESCRIPTION Associate Will Be Responsible For Reviewing loan and validating fees before closing Collaborating with vendors, loan processors and closers to resolve any missing conditions Job Functions And Responsibilities Understand Loan Origination process. Review mortgage-related documents for completion and accuracy. Ensure documents meet Investor requirements and guidelines. Update required data accurately in PHH system. Highlight and escalate in case of compliance or guidelines violation. Work in excel spreadsheets that are used for tracking and reporting. Education / Experience Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. Work Schedule Or Travel Requirements Night shift and should report to office for training purpose.

Processor, Funder Review, Reverse Lending - APAC

Mumbai Metropolitan Region

0 years

None Not disclosed

On-site

Full Time

Position Summary JOB DESCRIPTION Associate Will Be Responsible For Reviewing loan and validating fees before closing Collaborating with vendors, loan processors and closers to resolve any missing conditions Job Functions And Responsibilities Understand Loan Origination process. Review mortgage-related documents for completion and accuracy. Ensure documents meet Investor requirements and guidelines. Update required data accurately in PHH system. Highlight and escalate in case of compliance or guidelines violation. Work in excel spreadsheets that are used for tracking and reporting. Education / Experience Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint). No documented disciplinary action in the past 12 months. Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle. Should have completed 12 months in the organization and 9 months in the current role. Work Schedule Or Travel Requirements Night shift and should report to office for training purpose.

Associate, Research

Bengaluru, Karnataka, India

0 years

None Not disclosed

On-site

Full Time

Job Description POSITION SUMMARY: The Research Department is part of our Servicing Business Unit and is a customer-facing team that handles customer requests. The team is responsible for reviewing inquiries/complaints/requests received and works with the appropriate business units as needed to effectively resolve and respond to customer correspondence within the stipulated timelines. Job Function And Responsibilities Review customer’s correspondence to comprehend the nature of inquiry/complaint. Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response. Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence. Support the Research department by performing all processing and administrative duties to support the department. Delight our customers through caring service and innovative homeownership solutions. Qualification Any Graduate Good written and verbal communication skills – should be able to write and articulate complex cases concisely. Proficient with Microsoft Office products including Excel, Word, etc Logical and analytical thinking - ability to resolve complex research cases. No documented disciplinary action in the past 12 months. Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle. Should have completed 12 months in the organization and 09 months in the current role. WORK SCHEDULE OR TRAVEL REQUIREMENTS: Hybrid working model

Team Lead- Finance, IT Management

karnataka

3 - 7 years

INR Not disclosed

On-site

Full Time

The Finance Team Lead position involves analyzing historical and current financial data to assess the company's financial status. You will be responsible for evaluating capital expenditures and depreciation, as well as developing predictive financial models to facilitate organizational decision-making. Identifying gaps in processes to enhance profit margins and establishing benchmarks for financial processes will be key aspects of this role. Additionally, you will develop forecasting tools to streamline financial data analysis. To qualify for this role, you should have a Master's degree, preferably in finance, economics, or statistics, along with proven experience as a financial analyst. Proficiency in spreadsheets, databases, and financial software applications is essential. Excellent reporting, presenting, and communication skills are required, as well as a solid understanding of Generally Accepted Accounting Principles. The ability to work with large datasets, strategic thinking, organizational skills, and expertise in analytical and financial modeling are crucial for success in this position. The work schedule for this role is a 2-11 shift with occasional travel as needed. If you meet these qualifications and are looking to lead a finance team in a dynamic environment, we encourage you to apply for this opportunity.,

Specialist, Customer Care Center – Service

Bengaluru, Karnataka, India

0 years

None Not disclosed

Remote

Full Time

Job Description JOB FUNCTIONS AND RESPONSIBILITIES Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve delinquency Proficient use of an autodialing system to maximize effectiveness and increase contact ratios Required to make the prescribed number of contacts during the daily work schedule Familiar with the customer relations functions and the services offered Perform miscellaneous job-related duties as assigned by the department manager Education / Experience This position requires strong customer service skills Must be fluent in English Overall knowledge and experience in mortgage loan servicing desirable but not required Graduate degree is preferred Undergraduates must have at least 6 months call center experience Work Schedule Or Travel Requirements Must be willing to work in US timings Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm EST, and on Saturdays 8:00am – 5:00pm EST, shifts will fall into those timeframes. Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home. We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home. Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.

Associate, Research

karnataka

1 - 5 years

INR Not disclosed

On-site

Full Time

The Research Department, a customer-facing team within the Servicing Business Unit, is seeking a dedicated individual to join their team. As a member of this department, you will be responsible for reviewing and addressing customer inquiries, complaints, and requests in a timely and efficient manner. Your primary goal will be to work collaboratively with various business units to ensure that customer concerns are resolved satisfactorily. Key Responsibilities: - Review customer correspondence to understand the nature of the inquiry or complaint. - Conduct thorough analysis of customer concerns and provide accurate and comprehensive responses. - Collaborate with other business units to gather necessary information for effective resolution of customer issues within specified timelines. - Provide support to the Research department by handling processing and administrative tasks efficiently. - Strive to exceed customer expectations by delivering exceptional service and innovative solutions. Qualifications: - Minimum qualification of a Bachelor's degree. - Excellent written and verbal communication skills, with the ability to articulate complex cases clearly and concisely. - Proficiency in Microsoft Office applications such as Excel and Word. - Strong logical and analytical thinking skills to address complex research cases effectively. - Clean disciplinary record in the past 12 months. - Performance rating of "Fully Meets Expectations" or higher in the most recent performance evaluation. - Minimum tenure of 12 months with the organization and 9 months in the current role. This role follows a hybrid working model, offering a blend of office-based and remote work opportunities. Join our team and contribute to delivering outstanding service and solutions to our valued customers.,

Specialist, Customer Care Center Service

karnataka

0 - 4 years

INR Not disclosed

On-site

Full Time

The primary responsibilities of this role include logging all borrower contacts into the loan servicing system, offering long-term resolutions to customers to resolve delinquency, effectively using an autodialing system to increase contact ratios, making the prescribed number of contacts daily, being familiar with customer relations functions and services offered, and carrying out any additional job-related duties as assigned by the department manager. Ideal candidates for this position should possess strong customer service skills, fluency in English, and a preference for individuals with overall knowledge and experience in mortgage loan servicing. A graduate degree is preferred, while undergraduates must have a minimum of 6 months of call center experience. The work schedule for this role requires flexibility to work in US timings, with call center hours of operation from Monday to Friday between 8:00 am to 9:00 pm EST, and on Saturdays from 8:00 am to 5:00 pm EST. Associates must have a stable internet connection with a speed of more than 50 MBS while working from home and must reside at the base location (office site) at all times during remote work. The company follows a hybrid business model where employees may be required to work from the office and occasionally from home. Associates will initially work from the office for training and initial production days until they consistently meet production/performance numbers for a minimum of 6 months. Additionally, associates should be flexible as scheduled shifts and skill sets may change based on business needs, from customer service to customer resolutions and vice versa.,

Senior Consultant, Human Capital Management

karnataka

2 - 6 years

INR Not disclosed

On-site

Full Time

You are an experienced Oracle Fusion HCM & Recruiting Cloud developer, responsible for the technical implementation and ongoing support of the multi-country Oracle Fusion Recruiting Cloud. Your main responsibilities include responding to functional and configuration questions related to Oracle Core HR & Recruiting Cloud, understanding Applicant Tracking Systems, configuring Core HR & Talent Management workforce structures, testing Oracle quarterly patches, and integrating Oracle Recruiting Cloud with 3rd party tools. You will contribute to designing, developing, modifying, testing, and debugging the product to meet customer requirements. Additionally, you will support business requirement gathering sessions for reporting and embedded analytics, translate business requirements into value-added reports, develop and modify workflow configurations, troubleshoot issues, provide training to users, and maintain security-related configurations. Your qualifications should include a minimum of two to five years of software application development experience in Oracle Fusion Core HR & Recruiting Cloud, a bachelor's degree in Computer Science or Information Systems, proficiency in SQL queries, good Oracle Fusion HCM & Recruiting knowledge, and experience with Microsoft Office. Experience in designing and maintaining interfaces between HRIS systems with Workforce Integration Management is also required. You must possess excellent analytical and problem-solving skills, strong oral and written communication skills, organizational and time management skills, and the ability to work well in group problem-solving situations. Additionally, you should have proficiency in application programming and the ability to learn new concepts effectively.,

Assistant Manager, Data Engineering

karnataka

5 - 9 years

INR Not disclosed

On-site

Full Time

The SQL Developer, Financial Planning is responsible for developing and maintaining the financial analytics datamart for the organization. This role offers the opportunity to work directly with the Finance leadership team on key strategic initiatives, be involved in financial planning and analysis operations, and collaborate with skilled professionals from diverse backgrounds while supporting multiple stakeholders. Reporting to the Sr Manager, FP&A, the SQL Developer will be dedicated to developing and ensuring alignment of all models and analytics with direct financial impact on the organization. The role involves managing the development and oversight of the analytics datamart within Finance and partnering with teams outside of Finance responsible for analytics systems affecting their business unit or department. Key Responsibilities: - Develop and maintain the analytics datamart to meet the needs of the Finance group. - Create and validate data used for analytics, develop and maintain automated DataMart processes, and ensure data and metric accuracy. - Contribute to multiple projects through collaboration with various departments, identifying and implementing process improvements and efficiencies. - Provide the highest level of internal and external customer service. - Participate in gathering and understanding requirements, documenting existing and new processes. Qualifications: - Minimum of 5 years of relevant experience in SQL (T-SQL/PL SQL) with an understanding of data lineage and governance, developing SQL stored procedures, and ETL solutions. - In-depth understanding of RDBMS concepts, proficiency in developing SSIS / ETL packages, and working with MS SQL Server. - Knowledge of Hyperion is a plus. - Bachelor's degree in engineering or technology or equivalent experience. - Ability to work effectively with teams across locations and time zones, demonstrating strong analytical ability, understanding of data lineage and process dependencies, and advanced proficiency with SQL. - Strong written and verbal communication skills, competencies in problem-solving, creativity, organizational skills, good judgment, and execution within a fast-paced environment. Work Schedule Or Travel Requirements: - Late Shift,

Specialist, Loss Mitigation Compliance

karnataka

2 - 6 years

INR Not disclosed

On-site

Full Time

The position available involves providing support for Audit and bulletin requests across all Loss Mitigation business units. As the lead supporting the Manager of the Loss Mitigation Operational Control team, you will be responsible for managing all aspects of audit review and responses, including handling audit requests, tracking inquiries, coordinating with relevant business units, and managing escalated matters effectively. Key Responsibilities: - Respond to internal and external audit questions and inquiries promptly, ensuring timely follow-up and providing appropriate resolutions. - Manage multiple critical requests simultaneously, ensuring adherence to deadlines and regulatory requirements. - Collaborate with colleagues to achieve team and department objectives. - Lead projects and team members assigned to projects, ensuring timely completion and accurate resolutions. - Demonstrate strong analytical and detail-oriented skills in evaluating requests to determine necessary steps for resolution. - Stay updated on GSE and non-GSE Compliance Bulletins, take necessary actions, and conduct recurring meetings with relevant business units. - Engage professionally with requestors, auditors, and internal business units at all levels. - Possess excellent verbal and written communication skills for effective business correspondence. - Ensure compliance with departmental procedures, company policies, and regulatory requirements in all functions. - Collaborate closely with internal business units, maintaining effective communication for audit request satisfaction. - Proactively identify areas for improvement and implement necessary steps. - Ensure timely completion of audit requests and special assignments. Qualifications: - Graduation degree from an accredited university is required. - Minimum of 2 years of experience in the Service Industry/Financial Services sector. - Strong knowledge and experience in mortgage loan servicing. - Excellent Customer Service skills. - Proficiency in Microsoft Word, PowerPoint, and advanced Excel skills. If you meet the qualifications mentioned above and are looking for a challenging role where you can contribute to the efficiency and success of the Loss Mitigation business units, we encourage you to apply for this position.,

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