Specialist, Customer Care Center Service

The primary responsibilities of this role include logging all borrower contacts into the loan servicing system, offering long-term resolutions to customers to resolve delinquency, effectively using an autodialing system to increase contact ratios, making the prescribed number of contacts daily, being familiar with customer relations functions and services offered, and carrying out any additional job-related duties as assigned by the department manager. Ideal candidates for this position should possess strong customer service skills, fluency in English, and a preference for individuals with overall knowledge and experience in mortgage loan servicing. A graduate degree is preferred, while undergraduates must have a minimum of 6 months of call center experience. The work schedule for this role requires flexibility to work in US timings, with call center hours of operation from Monday to Friday between 8:00 am to 9:00 pm EST, and on Saturdays from 8:00 am to 5:00 pm EST. Associates must have a stable internet connection with a speed of more than 50 MBS while working from home and must reside at the base location (office site) at all times during remote work. The company follows a hybrid business model where employees may be required to work from the office and occasionally from home. Associates will initially work from the office for training and initial production days until they consistently meet production/performance numbers for a minimum of 6 months. Additionally, associates should be flexible as scheduled shifts and skill sets may change based on business needs, from customer service to customer resolutions and vice versa.,