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Hexaware Technologies
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Quality Analyst

Quality Analyst

Hexaware Technologies

1 - 4 years

2 - 3 Lacs

navi mumbai

Posted:17 hours ago| Platform:

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Skills Required

call monitoring qc tools call audit feedback call quality call calibration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: Quality Analyst (Insurance Sales Process)

Location: Ghansoli, Navi Mumbai

Openings: 4

Shift Timing: Day shift, 6 days working

Key Skills:

Life Insurance Sales (E2E)

Quality Tools

Product Knowledge

Roles & Responsibilities:

Experience in delivering training sessions to enhance team skills and knowledge in quality assurance processes.
Ability to analyze complex data sets and present findings to stakeholders for informed decision-making
Minimum of 1 year of experience as a Quality Analyst in a similar role.
Proficient in using quality tools such as Pareto, Check sheet, and Histogram.
Strong understanding of customer centricity and process dynamics.
Excellent communication skills for effective feedback and coaching.
Experience in a customer service or insurance domain.
Knowledge of current quality assurance trends and best practices.

If you are interested kindly share your updated resume on matildad@hexaware.com / 9082299130

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