Urgent Job Openings For Quality Analyst - Collection

2 - 7 years

2 - 4 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Location

Experience Required

  • Minimum 1 year (on paper)

    as a

    Quality Analyst in the BPO sector

    (mandatory)
  • Prior experience in

    collections process

    is

    required

Roles & Responsibilities

  • Perform

    RAG analysis

    and identify improvement areas
  • Conduct

    BQM (Business Quality Monitoring)

    and deliver detailed feedback to agents
  • Prepare and maintain

    QA reports and dashboards

  • Use

    QC tools

    effectively to drive process improvements

Key Skills Required

  • Call auditing

    and feedback delivery
  • Strong documentation and reporting skills

Qualifications

  • Graduate in any discipline
  • Minimum 1 year of

    Quality Analyst experience in a BPO (on paper)

  • Experience in

    collections domain

    is mandatory

How to Apply

Interested candidates may apply directly through Naukri or send their updated resume to [Swati.koli@digitide.com] & contact 8830735476.

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