Quality Analyst - Call Quality

1 - 6 years

2 - 5 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Conduct call audits to ensure quality standards are met.
  • Monitor calls for quality assurance purposes, providing feedback to agents as needed.
  • Perform quality checks on calls to identify areas of improvement.
  • Utilize QC tools and quality monitoring techniques to evaluate agent performance.
  • Participate in call calibrations to align with team members' expectations.

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