Call Quality Analyst

1 - 2 years

1 - 2 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  • Conduct call audits to ensure quality standards are met.
  • Provide feedback to agents on their performance during calls.
  • Perform quality audits to identify areas of improvement.
  • Utilize Excel skills for data analysis and reporting.
  • Monitor calls to assess agent adherence to process guidelines.

Desired Candidate Profile

  • 0.6 - 1 year of experience in BPO or customer service industry.
  • Strong understanding of call audit, call monitoring, and quality audit processes.
  • Excellent communication skills with ability to provide constructive feedback effectively.
  • Proficiency in using tools such as Excel for data analysis and reporting.
  • share your resume at 8527043535 (Abhishek)

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