Noida
INR 2.4 - 3.6 Lacs P.A.
Work from Office
Full Time
Responsibilities: * Handle inbound calls in regional languages (Telugu, Tamil, Malayalam, Kannada, Bengali, Marathi, Gujarati, Punjabi) , ensure clear communication, resolve queries quickly, and meet KPIs for call volume, resolution time, and CSAT.
Noida
INR 3.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Monitor and evaluate agent calls to ensure service quality, compliance, and customer satisfaction. Listen to calls for deep insights, identify gaps, provide feedback, and support performance improvement. Required Candidate profile Graduate with 1–6 years of QA experience in BPO, strong analytical and communication skills, familiar with QA tools and CRMs, and capable of giving clear feedback and working with operations teams.
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