Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Call Quality Analyst

Frankfinn Air Hostess Training Institute

2 - 31 years

3 - 4 Lacs

vashi navi mumbai

Posted:1 day ago| Platform: Apna logo

Apply

Skills Required

service compliance analyze data reports evaluation management coaching support development regulations updating consistency training drive recording monitoring database

Work Mode

On-site

Job Type

Full Time

Job Description

Monitor and Evaluate Calls: Regularly listen to and assess inbound and outbound calls to ensure adherence to company standards, customer service quality, and compliance protocols. Identify Areas of Improvement: Analyze call data to detect trends, common errors, or performance gaps, and provide constructive feedback to enhance agent performance. Prepare Quality Reports: Document evaluation results and create detailed quality reports for management, highlighting key findings and recommendations. Provide Coaching and Feedback: Collaborate with team leaders to deliver effective coaching sessions based on call evaluations and support continuous agent development. Ensure Compliance: Ensure all customer interactions are aligned with internal policies, industry regulations, and data protection laws. Develop QA Guidelines: Assist in developing and updating quality assurance standards, scorecards, and processes to ensure consistency across all evaluations. Collaborate with Cross-functional Teams: Work closely with training, operations, and customer support teams to address quality issues and drive process improvements. Maintain Call Recording Systems: Ensure proper functioning of call monitoring tools and maintain an organized database of evaluated calls and records. Meet-Hr Vartika 9971852266 E-mail ID- vartika.nanda@frankfinn.com

More Jobs at Frankfinn Air Hostess Training Institute

Telecalling Executive

Sector 18, Gurgaon/Gurugram

Experience: Not specified

INR 0 - 0 Lacs

Admission Counsellor

Shakti Nagar, New Delhi

1.0 - 31.0 yrs

INR 0 - 0 Lacs

Telecaller

Pandri, Raipur

Experience: Not specified

INR 0 - 0 Lacs

Counsellor

Sector 18, Gurgaon/Gurugram

Experience: Not specified

INR 0 - 0 Lacs

Telecaller Outbound

Sector 18, Gurgaon/Gurugram

Experience: Not specified

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Frankfinn Air Hostess Training Institute

Login to

Please Verify Your Phone or Email

Confirm Action

Call Quality Analyst