-->>Senior architect with expertise in enterprise architecture patterns, microservices, cloud, data, and a polyglot approach towards different technologies. -->>Mandatory Skills Enterprise Solution, Architecture, Design patterns, Enterprise Application Integration (EAI), Cloud, Data, Java, Springboot, Python -->>Skills - Primary API and Event Driven Microservices, MVC, Design patterns, Cloud, Data, Java, Springboot, Python -->>Skills - Good to have Angular, Mobile technologies Experience in architecting for technical scale and scope of high volume, scalable enterprise software solutions including logical and physical landscape requirements with specific attention to design, development, and deployment strategies Strong object-oriented concepts and experience in object-oriented modelling with preferred expertise in using tools like Enterprise Architect or similar. Experience in working with TOGAF standards is preferred. Knowledge working with different technologies with a polyglot approach. Capability to adapt, learn and work with multiple technology platforms. Knowledge in Enterprise Application Integration (EAI) strategies and Enterprise Integration Patterns (EIP). Knowledge and expertise in Data management, ingestion, migration and retention strategies. In depth knowledge and experience in large scale database management, data modelling and database design in RDBMS and NoSQL. Knowledge in Application Security including Information security principles & realization, OWASP & PCI DSS Compliance (Security Design & Technology Skills). Experience in architecting, developing, and deploying cloud based (One or more among AWS, Azure, Google Cloud) enterprise solutions. Experience in designing and developing micro-services-based applications. Experience in working with mobile technologies native, hybrid and cross platform solutions. Experience in evaluating, recommending and implementing DevOps tools for enterprise projects. Experience in implementing various application deployment models and monitoring the server infrastructure using industry standard tools. Experience in docker based deployment models. Capability to evaluate tools, technologies, and processes, including assessing their strategic benefit in the solution. Willingness to work hands-on with engineers to review, troubleshoot design and coding problems quickly and efficiently. Expertise in following technologies Java, Springboot, Python, React, REST, Microservices, Transaction management frameworks Experience in designing and developing solutions with TDD (Test Driven Development). Experience in mentoring and providing technology trainings. Nice to Have: Experience working with financial services specifically payments domain. Nice to Have: Experience in working with 3rd party data integration systems like BizTalk, MuleSoft etc. Nice to Have: Experience in BI, Data Analytics, Machine learning, Predictive Analysis, Artificial Intelligence, BDD etc. What would you do here Design software architecture for scalability, reliability, and performance Architect and develop highly reliable, fault-tolerant distributed applications with focus on performance, security and scale Adapt, learn, and work with multiple technology platforms Perform large scale database management, data modelling and database design in RDBMS and NoSQL. Evaluate tools, technologies, and processes, including assessing their strategic benefit in the solution Work hands-on with engineers to review, troubleshoot coding problems quickly and efficiently. Architect, develop and deploy cloud based (One or more among AWS, Azure, Google Cloud) enterprise solutions. Design and develop micro-services-based applications. Design and develop solutions with TDD (Test Driven Development). Ability to undertake Technology consulting and tools evaluation decisions. Undertake mentoring and providing technology trainings. To adhere to ISMS policies and procedures

Role overview Skills required to contribute:• Passion for software engineering and craftsman-like coding prowess• Experience in analysis, design, coding, and implementation of large-scale custom-built, scalable applications and platforms• Champion best practices - SOLID principles, OO design, and pair programming• Drive Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, BDD, etc.• Experience in Java,• Understand virtualization & DevOps, Docker, Kubernetes, Infra as a code• Good knowledge of cloud technologies such as AWS and look to deliver across cloud providers (GCP, Azure) What would you do here Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. About Digital Engineering Studios: We are master crafters operating at the confluence of Customer Experience, Engineering and Data to drive extraordinary digital transformations. We help enterprises Respond to change, utilize data assets to unlock new sources of value, create adaptable technology platforms that move with business strategies, rapidly design, deliver and evolve exceptional digital products and experiences at scale. Our emphasis is on Innovation that puts clients first. Our teams enable clients to stay ahead of the curve, avoid blind spots, with a cohesive One Team’ & lean delivery model. We are NOT a software factory that relies on regimented processes and rigid methods, we take up end to end ownership of products/platforms we build and co-innovate with clients. You will be creating and delivering high-performing digital platforms, including mobile and web solutions. You’ll have the opportunity to design new systems or re-design current applications. Here's how you'll contribute: • We are looking for problem solvers, curious & inquisitive technology practitioners • Work in collaborative, product-focused teams to build innovative customer experiences and create meaningful change for a variety of clients • Take ownership and accountability beyond individual deliverables, always pushing the envelope in order to deliver awesome results for our clients • Thrive in a collaborative, flat environment that values transparency, openness, feedback and change • You're resilient in ambiguous situations and can approach challenges from multiple perspectives The focus is on solving problems for our clients holistically, driven by first principles thinking with technology being central to the solutioning

Interview process * PIR Interview (Candidates are given topic were they have to write 200 words on the given topic) * Harver Test (Assessments taken on English Communication and on Chat competency) * ACM Round (Final round based on Written Communication) Requiremets: - Non Voice - Premium and Non Premium Salary Range: - 16.7K 30k Cab facilities given no extra charges In house cafeteria, Doctor and Gym facilities available. Incentives available as per LOB Minimum Qualification PUC (Intermediate mandatory with relvant marks card) Address and ID Proof: Aadhar card, Pan Card, Rental agreement, PG Receipt Age Limit: 30 Preferred candidate profile :Immediate joiners

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) • Ability to prioritize and manage tasks within a fast-paced environment • Typing speed of 55 WPM and accuracy of 95% • Strong leadership and management skills Educational Qualification :Graduation Preferred candidate profile : Immediate joiners or with 30 days Notice period

Role overview Extensive experience with Node.js and related frameworks such as Express.js. Proficiency in source control management systems and continuous integration/deployment environments. Strong understanding of agile development methodologies including Kanban and Scrum. Experience with multi-threading, concurrency, and performance optimization in Node.js applications. Solid debugging and performance profiling skills. Comprehensive knowledge of object-oriented and service-oriented application development techniques. Ability to work independently and as part of a team, demonstrating strong initiative and problem-solving skills. Excellent communication and interpersonal skills, with a focus on collaboration and team success. What would you do here Lead and contribute to multiple development projects, ensuring successful delivery and adherence to quality standards. Gather solution requirements, develop detailed technical specifications, and collaborate closely with customers and users. Work across various technology domains, applying your expertise to solve complex business challenges. Mentor and guide junior developers, fostering a culture of continuous learning and professional growth. Participate in the interviewing process to help scale the company's engineering talent. Provide technical leadership to the team, offering coaching and mentorship to ensure the delivery of high-quality solutions. Establish and enforce best practices for software development within the team. Collaborate with cross-functional teams including software developers, business analysts, and architects to plan, design, develop, test, and maintain web-based applications. Assist in the collection and documentation of user requirements, development of user stories, estimates, and work plans. Design, develop, and unit test applications in accordance with established standards. Participate in peer reviews of solution designs and related code, ensuring adherence to best practices and coding standards. Develop and refine integrations between applications, optimizing performance and scalability. Troubleshoot and resolve technical and application issues, providing third-level support to business users as needed. Continuously assess opportunities for application and process improvement, documenting and sharing recommendations with the team. Stay up-to-date with the latest industry trends and technologies, researching and evaluating new software products as required.

Role and Key responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals • Key skills and knowledge: • Strong attention to detail. • Self-starter, sense of urgency and works well under pressure. • Demonstrated ability to multi-task and meet timelines of deliverables. • Proficient in Microsoft Office. • Strong communication skills, both written and verbal. Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

Role and Key Responsibilities : • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) • Create and maximize relationships with client partners • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance targets • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive continuous improvement • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements • Attend business reviews with the client • Handle a team of team leaders Key Skills and knowledge: • 8+ years experience in International Customer Service, • Experience in managing international voice clients preferably in Banking/Insurance/Healthcare • Experience in managing large teams with 125+ frontline staff • Experience in managing Team Leaders/Supervisors • Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting • Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed • Establish a course of action for self and others to accomplish specific goals • Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback • Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal • Work well under pressure and follow through on items to completion while maintaining professional demeanour • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates • Demonstrate ability to organize and prioritize projects in a fast-paced and deadline- oriented business environment • Demonstrate ability to mentor, coach and provide direction to team members • Willingness to work in a flexible schedule Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Regularly impart effective coaching to direct reports, enabling consistent high performance delivery • Identify performance related issues, develop an action plan for improvement and implement corrective action • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training • Promote CNX values- walk the talk and lead by example Key skills & knowledge: • Associate's degree in related field with two to four years of relevant experience preferred • Highly motivated individual with skills to develop and coach team members to achieve performance expectations • Work well under pressure and follow through on items to completion • Strong communication skills, both written and verbal • Ability to lead team members, multi-tasking, prioritization, and meeting timelines ofdeliverables • Ability to mentor, coach and provide direction to team members • Willingness to work in a flexible schedule Educational Qualification : Graduation Location: Pune, Mumbai, Bangalore and Kolkata Preferred candidate profile :Looking for Immediate Joiners or with 30 days of notice period.

Role and key responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Key skills and knowledge Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Preferred candidate profile Looking for Immediate joiners or with 30 days of Notice period

Role Overview: We are looking for a highly motivated and result-oriented Interior Sales Manager with strong communication and convincing skills. The ideal candidate should come from a B2C sales background (interiors, real estate, modular furniture, etc.) and must be capable of working in a target-driven environment. Key Responsibilities: • Handle walk-in and inbound leads, understand client requirements, and convert them into confirmed projects. • Conduct client meetings to assess design needs, preferences, and budget. • Present design offerings, services, and execution process confidently and clearly. • Use excellent convincing and communication skills to guide client decisions. • Prepare and manage quotations, negotiate pricing, and close deals. • Work closely with the design and execution teams for project alignment. • Maintain strong client relationships and ensure customer satisfaction. • Maintain lead records and follow-ups using CRM tools. • Achieve and exceed sales targets. Skills & Requirements: • 3 to 6 years of experience in interior sales or similar B2C domains. • Excellent sales, communication, and convincing skills. • Should be able to work in a target-based sales environment. • Ability to understand client needs and provide tailored solutions. • Presentable, client-focused, and professional in approach. • Experience using CRM or lead management systems is preferred. What We Offer: • Competitive fixed salary + performance-based incentives. • Opportunity to work on premium residential interior projects. • Supportive and growth-oriented team culture

ROLE: - Team Leader Designation: - Team leader LOCATION: - Mumbai YEARS OF EXPERIENCE: - 6 Years Role and Key Responsibilities: Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly • Support in production as required • QC of team members work on sample basis • Resolving team queries and coaching • Daily and weekly status updates to client on email and calls • Regular training and SOP documentation with the team • Monthly performance management of team members • Liaise with different client stakeholders as required • Encourage team and self to participate in soft skills training • Create a healthy and motivating team environment Key skills & knowledge: • Ability to manage a team of 8 -10 team members GL Accounting, AP/AR • Reconciliation of vendor and customer balances • Month close, Accruals Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume Management • Internal and Client governance • Able to handle escalations • Analytical skills • Training and SOP documentation Educational Qualification: • Graduate / post-graduate Looking for immediate joiners