3Gen Consulting

As a Manager in the Revenue Cycle department with over 10 years of experience, your primary role will be to provide leadership and direction to the operations team. You will be responsible for ensuring that production and quality targets are met in accordance with SLAs across all teams. Your day-to-day responsibilities will include managing resources effectively through various shifts, overseeing capacity management, and ensuring staffing requirements are met on a daily basis. Additionally, you will be tasked with controlling attrition and shrinkage, as well as providing assistance during transition and ramp-up phases. You will be the main point of contact for clients, implementation teams, and senior management, offering a strategic perspective on transitions. Your role will involve designing transition roadmaps for new clients, conducting due diligence in line with client SLAs, and setting clear expectations for both internal operations teams and clients. To ensure project timelines are met, you will work closely with your team to identify potential risks, develop mitigation strategies, and establish backup plans. Collaboration with cross-functional teams such as HR, IT, Recruitment, Admin, and Sales will be essential during the transition process. Building strong relationships with clients, support departments, and operations teams is crucial. Your role will also involve grievance handling, identifying training needs, coordinating with the training department, and overseeing change management initiatives. Involvement in the interview process when necessary is also part of your responsibilities. Having Six-Sigma or an MBA will be advantageous for this role. In-depth knowledge of healthcare revenue cycle management and coding on the provider side, along with a coding certification, is required. A minimum of 6-8 years of transition experience and 3-5 years in US healthcare is preferred. Proficiency in MS Office is essential to excel in this role.,

Designation: Assistant Manager Marketing & Communications Department: Marketing & Communications Reporting To: Manager – Marketing & Communications Location: Remote / Pune Job Type: Full Time, Permanent Shift: Mid-Day Shift, 02:00 PM to 11:00 PM Role Overview We are looking for a dynamic and experienced Assistant Manager – Marketing & Communications to join our team. This person will play a critical role in supporting the digital marketing function, managing campaigns, leading key projects, and helping to drive performance across channels. If you’re passionate about digital marketing, organized, and ready to step up as the right hand to the manager, we’d love to meet you! Job Responsibilities Plan, execute, and manage digital marketing campaigns across channels (Google Ads, Meta, LinkedIn, SEO, Email, etc.) Monitor, analyze, and report on campaign performance; suggest and implement optimizations. Manage SEO strategies — both on-page and off-page. Coordinate with content, design, and development teams to deliver high-quality marketing assets. Oversee and optimize paid advertising campaigns (Search, Display, Social Media). Manage social media marketing initiatives – including content calendars, posting, and engagement. Support the marketing manager with strategic planning, competitor analysis, and market research. Handle client communications (if agency side) or internal stakeholder communications (if in-house). Stay updated on the latest trends and best practices in digital marketing. Take full ownership of specific campaigns, from planning to reporting. Help in creating marketing automation workflows and email marketing strategies. Design marketing collaterals such as flyers, brochures, social media creatives, etc., ensuring alignment with brand guidelines. Write engaging and relevant content for the website, social media platforms, email newsletters, and client communications. Job Requirements 5–7 years of hands-on experience in digital marketing roles. Solid understanding of Google Ads, Facebook/Instagram Ads Manager, LinkedIn Campaign Manager. Good grasp of SEO techniques, Google Analytics (GA4 preferred), and reporting tools like Data Studio. Strong project management and organizational skills. Ability to multitask, meet deadlines, and manage multiple stakeholders. Excellent communication and teamwork abilities. Proficiency with design tools, particularly Canva. Knowledge of CRM tools, email marketing platforms (e.g., Mailchimp, Hubspot) is a plus. Certification in Google Ads, Facebook Blueprint, or HubSpot is an advantage. Experience with Salesforce for database management would be an added advantage. Education & Certification Requirements Graduate and/or Postgraduate degree in a related field.

You will be working as a Claims Executive / Senior Claims Executive in the Revenue Cycle department. Your primary responsibility will be to ensure that both the quality and production of claims meet industry standards. You will be required to monitor both electronic and paper claims, review provider claims that have not been paid by insurance companies, and identify any major rejections or denials from clearing houses/carriers that may indicate systemic issues. To excel in this role, you should have 1 to 5 years of experience in the field. You must be an Undergraduate or Graduate with basic knowledge of revenue cycle management and a sound understanding of the U.S. healthcare domain from the provider side. Additionally, you should possess basic computer skills and be willing to work according to the US calendar and shifts. This position is based in Pune and offers the flexibility of working in either India Night Shift or US Shift. If you are looking to leverage your expertise in revenue cycle management and contribute to the efficient processing of claims, this role might be the perfect fit for you.,

Designation: Senior System Administrator/System Administrato Department: Information Technology Reporting To: Manager - System Administrator Location: Pune, Work from Office Job Type: Full Time, Permanent Shift: US Shift / India Night Shift Role Overview: A Senior System Administrator/System Administrator is responsible for managing, maintaining, and optimizing an organizations IT infrastructure, including servers, networks, and critical applications. They oversee system performance, implement security measures, troubleshoot complex technical issues, and ensure high availability and reliability of IT services. Additionally, they mentor junior administrators, lead infrastructure projects, and collaborate with cross-functional teams to support business continuity and growth. Job Responsibilities: Expertise in routers, switches, Access Points and firewall settings Managing IT helpdesk ensuring timely service delivery to internal clients Configuring and managing printer, email accounts and OS installations Creating and managing windows servers. Users and groups management. Provide technical and operational support to other departments and teams as required in support of business objectives Expertise in patching and software Upgrades Troubleshooting and PC Hardware knowledge Acts as a primary escalation point for Tier I\2 system administrators and engineers in remediating service requests and incidents, for both customers and internal operations. Primarily focused on assisting with the troubleshooting of various issues, service requests or incidents regarding networks, servers, end points, and user needs. Responsible for monitoring all networks, servers and building control systems Acts as first responder and POC to alerts and outages Act as POC for all local ISP, power, and IT related vendors Install, configure, and provide subject-matter expertise on the various systems and appliances Put together project files in a timely manner and provide project management services when appropriate. Create and maintain detailed documentation Participate in an on-call rotation with other members of Service Desk and Infra teams. Provide weekly metrics, updates, and health reports to Manager Strong understanding and troubleshooting of DNS and NFS, SMTP, HTTP, TCP/IP, VMware Horizon client, Domain Controller. Job Requirements: Should have a minimum of 2 6 years of experience in system administration, including managing Windows and/or Linux server environments. Prior experience working with virtualization technologies (VMware/Hyper-V) and cloud platforms (AWS, Azure, or GCP) is required. Strong knowledge of networking concepts, firewalls, security protocols, and system monitoring tools. Hands-on experience with backup/recovery solutions, disaster recovery planning, and patch management. Should have strong troubleshooting, incident management, and performance tuning expertise. Knowledge of IT security compliance standards and best practices. Strong oral and written communication skills (English). Excellent documentation and technical reporting skills. Ability to multi-task, prioritize, and mentor junior administrators when required. Education & Certification Requirements Graduate and/or Postgraduate degree

Designation: AR Caller Department: Revenue Cycle Accounts Receivable Reporting To: Team Lead – Accounts Receivable Location: Pune, Work from Office Job Type: Full Time, Permanent Shift: US Shift / India Night Shift Role Overview: An AR Caller is responsible for handling US healthcare providers’ Accounts Receivable. Job Responsibilities: Review the claim allocated and check status by calling the payer or through IVR /Web Portal Responsible for calling insurance companies in the US and following up on outstanding accounts receivable Ask relevant questions depending on the issue with the claim and record the responses Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers Record the actions and post the notes on the customer’s revenue cycle platform Ensure that the quality and production are met as per expectations Understanding of denials and denial reasons and obtain resolution from carriers Claim submission – Electronic, Paper or Direct Data Entry (DDE) Use appropriate client specific call note standards for documentation Job Requirements: Should have a minimum of 1 years of experience in A/R calling for the US healthcare provider market. Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Client's medical billing software training will be provided. Should have strong revenue cycle and denial management knowledge Knowledge of HIPAA, Insurances and their Plans, Worker’s Comp, No-Fault Strong oral and written communication skills (English) Excellent Calling etiquette In-depth knowledge of MS office Ability to multi-task Education & Certification Requirements Undergraduate, Graduate and/or Postgraduate degree

As an AR Caller / Senior AR Caller in the Revenue Cycle department, you are responsible for ensuring that the quality and production standards are met as per expectations. Your primary duties will include calling insurance companies in the US, following up on outstanding accounts receivable, and resolving denials by understanding denial reasons and obtaining resolutions from carriers. You will also be involved in claim submissions through electronic, paper, or direct data entry methods. Key Responsibilities: - Call insurance companies in the US and follow-up on outstanding accounts receivable - Demonstrate knowledge of HIPAA, Insurances and their Plans, Workers Comp, No-Fault - Understand denials and denial reasons, and obtain resolution from carriers - Submit claims through Electronic, Paper, or Direct Data Entry (DDE) methods Qualifications Required: - Undergraduate / Graduate - Minimum typing speed of 25wpm - Basic knowledge of computers - Prior experience in accounts receivable would be an advantage - Good oral and written communication skills in English Please note that this role may require you to work as per the US calendar and US shifts.,

International Voice Process Associate/ Patient Calling Executive Job Description Designation: International Voice Process Associate / Patient Calling Executive Department: Revenue Cycle Patient Calling Reporting To: Team Lead Patient Calling Location: Mysore, Work from Office Job Type: Full Time, Permanent Shift: US Shift, (India) Night Shift 5:30 PM to 2:30 AM Role Overview The Senior Patient Calling Executive is responsible for managing complex patient interactions regarding billing inquiries and payment processing. This role requires advanced expertise in revenue cycle management, exceptional communication skills, and the ability to lead and mentor junior team members. Job Responsibilities Handle inbound and outbound patient calls, aiding with medical bill payments and resolving complex billing queries. Guide junior team members in addressing patient concerns and improving their call-handling skills. Review and escalate unresolved issues to management while ensuring timely follow-up. Maintain comprehensive knowledge of billing policies, procedures, and healthcare regulations to effectively assist patients. Document all patient interactions accurately in the patient management system, ensuring compliance with HIPAA regulations. Analyze patient feedback and recommend improvements to enhance service delivery and patient satisfaction. Collaborate with internal departments to ensure seamless communication and resolution of billing issues. Monitor team performance and provide feedback to enhance productivity and service quality. Stay updated on changes in healthcare billing practices and regulations to maintain compliance. Job Requirements Minimum 1 years of experience in patient calling or customer service within the healthcare industry. Strong understanding of revenue cycle management processes and healthcare billing practices. Proficiency in using billing software, patient management systems, and Microsoft Office Suite (Word, Excel, Outlook). Excellent verbal and written communication skills, with the ability to explain complex financial information clearly. Strong analytical, logical thinking, and problem-solving skills, with attention to detail. Ability to work independently and prioritize tasks in a fast-paced environment. Commitment to delivering exceptional customer service and maintaining high levels of patient satisfaction. Education & Certification Requirements Graduate and/or Postgraduate degree Additional certifications related to healthcare billing or revenue cycle management are a plus.

Position: Accounts and Finance Sr. Executive Location: Mysore Office Shift: 5 days working from office Reports to: AVP FP&A. Role Overview: We are seeking a hands-on Finance & Accounts - Executive to independently manage the day-to-day finance and accounting operations at our Mysore office. This role will be responsible for bookkeeping, compliance, payroll support, and coordination with the group finance team to ensure smooth financial functioning. Accounting & Operations: Manage day-to-day accounting entries in Tally/ERP. Handle accounts payable and receivable, including vendor payments and customer invoicing. Perform bank reconciliations and maintain general ledger accuracy. Ensure timely month-end closing of books and reconciliations. Compliance: Ensure accurate and timely filing of GST, TDS, PF, ESI, PT, and other statutory obligations. Liaise with statutory auditors, tax consultants, and other external stakeholders. Maintain documentation and audit-ready records. Payroll & Employee Support: Coordinate with HR for payroll processing and ensure timely disbursement of salaries. Handle employee reimbursement claims and related accounting. Ensure compliance with employee-related statutory contributions. Reporting & Coordination: Prepare MIS and financial reports for submission to group finance team. Support in cash flow planning and ensure availability of funds for day-to-day operations. Assist with intercompany reconciliations and reporting. Other Responsibilities: Maintain organized records of vouchers, invoices, and agreements. Implement and follow internal controls in daily accounting activities. Provide ad-hoc financial support to management as required. Skills and Qualifications: B.Com / M.Com / CA Inter / ICWA Inter with 58 years of hands-on accounting experience. Strong working knowledge of Tally/ERP and MS Excel. Good understanding of GST, TDS, payroll, and statutory compliance. Ability to work independently and take end-to-end ownership of finance function. Strong attention to detail and effective communication skills. Proficiency in MS Excel and financial tools or ERPs (e.g., QuickBooks, Harvest). Flexible working hours to effectively communicate with US counterparts. Proactive, organized, and detail-focused approach to handling cross-functional interactions. What We Offer: Independent role with ownership of finance operations at the Mysore unit. Opportunity to work closely with the group finance team and gain exposure to wider business operations. A collaborative and professional work environment.

You will be responsible for ensuring that the quality and production levels meet industry standards. You will be required to constantly monitor both electronic and paper claims, review provider claims that have not been paid by insurance companies, and be vigilant for any major rejections or denials from clearing houses/carriers indicating a systemic issue. Your qualifications should include being an Undergraduate or Graduate with basic knowledge of revenue cycle management. Additionally, you should have sound knowledge of the U.S. healthcare domain (provider side), basic computer skills, and be willing to work as per US calendar and US shifts.,