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Accounts Receivable Caller

Accounts Receivable Caller

3Gen Consulting

2 - 6 years

0 - 3 Lacs

mysuru

Posted:2 days ago| Platform:

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Skills Required

patient calling accounts receivable revenue cycle management denial handling ar calling us healthcare denial management denials rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation:

Department:

Reporting To:

Location:

Job Type:

Shift:

Role Overview:

An AR Caller is responsible for handling US healthcare providers’ Accounts Receivable.

Job Responsibilities:

Review the claim allocated and check status by calling the payer or through IVR /Web Portal
Responsible for calling insurance companies in the US and following up on outstanding accounts receivable
Ask relevant questions depending on the issue with the claim and record the responses
Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
Record the actions and post the notes on the customer’s revenue cycle platform
Ensure that the quality and production are met as per expectations
Understanding of denials and denial reasons and obtain resolution from carriers
Claim submission – Electronic, Paper or Direct Data Entry (DDE)
Use appropriate client specific call note standards for documentation

Job Requirements:

Should have a minimum of 1 years of experience in A/R calling for the US healthcare provider market.
Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Client's medical billing software training will be provided.
Should have strong revenue cycle and denial management knowledge
Knowledge of HIPAA, Insurances and their Plans, Worker’s Comp, No-Fault
Strong oral and written communication skills (English)
Excellent Calling etiquette
In-depth knowledge of MS office
Ability to multi-task

Education & Certification Requirements

Undergraduate, Graduate and/or Postgraduate degree

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