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3Gen Consulting
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Patient Calling Executive

Patient Calling Executive

3Gen Consulting

2 - 5 years

0 - 3 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

healthcare bpo calling voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Designation:

Department:

Reporting To:

Location:

Job Type:

Shift:

Role Overview:

Job Responsibilities:

Taking inbound patient calls and help them in making payments for their medical bill and resolve other billing queries.

Job Requirements:

Minimum 2 years patient calling experience
Knowledge of basic revenue cycle management processes
Maintains confidentiality; understands HIPAA regulations.
Attention to detailing, logical thinking and problem-solving skills
Proficiency in using billing software, patient management systems, and Microsoft Office Suite (Word, Excel, Outlook).
Excellent communication skills, both verbal and written, with the ability to explain complex financial information clearly and concisely.
Ability to work independently, prioritize tasks, and handle multiple responsibilities in a fast-paced environment.
Commitment to delivering exceptional customer service and maintaining patient satisfaction.

Education & Certification Requirements

Undergraduate, Graduate and/or Postgraduate degree

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