Patient Calling Executive

Role Overview: The role of a Patient Calling Executive typically involves several key responsibilities aimed at managing and optimizing the financial aspect of patient interactions within a healthcare organization.

Job Responsibilities: • Taking inbound patient calls and help them in making payments for their medical bill and resolve other billing queries.

Job Requirements: • Minimum 2 years’ patient calling experience • Knowledge of basic revenue cycle management processes • Maintains confidentiality; understands HIPAA regulations. • Attention to detailing, logical thinking and problem-solving skills • Proficiency in using billing software, patient management systems, and Microsoft Office Suite (Word, Excel, Outlook). • Excellent communication skills, both verbal and written, with the ability to explain complex financial information clearly and concisely. • Ability to work independently, prioritize tasks, and handle multiple responsibilities in a fast paced environment. • Commitment to delivering exceptional customer service and maintaining patient satisfaction.

Education & Certification Requirements • Undergraduate, Graduate and/or Postgraduate degree

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person