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Team Lead (Bpo Technical process)

Team Lead (Bpo Technical process)

Airful Consulting

5 - 10 years

4 - 8 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Team Leading Team Management KPI SLA Shrinkage KRA SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) • Ability to prioritize and manage tasks within a fast-paced environment • Typing speed of 55 WPM and accuracy of 95% • Strong leadership and management skills Educational Qualification :Graduation Preferred candidate profile : Immediate joiners or with 30 days Notice period

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Airful Consulting

www.airfulconsulting.com

Consulting

Metropolis

50 Employees

9 Jobs

Key People

John Smith

CEO
Jane Doe

Chief Strategy Officer
Emily Johnson

Director of Marketing

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Team Lead (Bpo Technical process)

Experience & Salary

Skills Required

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