Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
Airful Consulting
>
Team Lead (Bpo Technical process)

Team Lead (Bpo Technical process)

Airful Consulting

5 - 10 years

4 - 8 Lacs

Hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

Team Leading Team Management KPI SLA Shrinkage KRA SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and key responsibilities: • We are seeking a Team Leader to lead a team of customer service representatives. • Manage team performance and metrics • Provide coaching and guidance to team members • Ensure customer satisfaction and resolve escalations • Collaborate with internal teams to improve products and services • Develop and implement team strategies and initiatives Key skills and knowledge: • Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) • Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) • Ability to prioritize and manage tasks within a fast-paced environment • Typing speed of 55 WPM and accuracy of 95% • Strong leadership and management skills Educational Qualification :Graduation Preferred candidate profile : Immediate joiners or with 30 days Notice period

More Jobs at Airful Consulting

Technical Architect

Kochi

12 - 20 yrs

INR 30 - 35 Lacs

Java Lead

Pune, Chennai, Bengaluru

9.0 - 14.0 yrs

INR 30 - 45 Lacs

Customer Care Executive(Chat Process)

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Team Lead (Bpo Technical process)

Hyderabad

5.0 - 10.0 yrs

INR 4 - 8 Lacs

Node Js Developer

Gurugram

5.0 - 10.0 yrs

INR 20 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Airful Consulting

Consulting

Metropolis

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Team Lead (Bpo Technical process)