Posted:3 months ago|
Platform:
Work from Office
Full Time
• QC of team members work on sample basis • Resolving team queries and coaching
• Daily and weekly status updates to client on email and calls
• Regular training and SOP documentation with the team • Monthly performance management of team members
• Liaise with different client stakeholders as required
• Encourage team and self to participate in soft skills training
• Create a healthy and motivating team environment
Ability to manage a team of 8 -10 team members
• Reconciliation of vendor and customer balances
• Month close, Accruals
• Internal and Client governance
• Able to handle escalations
• Analytical skills
• Training and SOP documentation
Educational Qualification:• Graduate / post-graduate
Airful Consulting
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