Role & responsibilities Stakeholder Coordination: Collaborate with employees, SPOCs, peers, and vendors to ensure smooth operations. Vendor Management: Oversee cab vendors for quality, consistency, and SLA compliance through structured reporting. Fleet Quality Control: Ensure vehicles meet safety, cleanliness, licensing, and driver conduct standards. EHS & Emergency Response: Ensure EHS compliance, especially for female staff; handle emergencies and accidents. Route & Cab Allocation: Use MoveInSync to plan cost-effective routes as per shift requirements. Communication: Maintain two-way communication to avoid missed pickups. Escalation Handling: Address real-time issues such as service failures or missed pickups. Cost Management: Monitor and control transport costs while maintaining service quality. Reporting: Generate OTA/OTD, No Show, and other client-required reports. Coordination: Work closely with the Centralized THD and Tracking teams. Hands-on experience with EV fleet operations, SLA monitoring, and vendor governance. Operational Excellence: Ensure 24/7 seamless transport at all sites. Act as SPOC for all transport matters. Monitor vehicle/driver availability, EV ops, and DSR accuracy. Financial & Compliance Oversight: Track monthly transport spends, ODC, and budget alignment. Manage invoice validation and ensure legal/audit compliance. Team & Vendor Management: Lead daily ops with teams and vendors; conduct regular reviews and training. Reporting & Client Communication: Share daily/monthly reports; attend review meetings and manage escalations. Quality, Safety & Incident Management: Support audits, conduct RCA/CAPA for incidents, and act on feedback. Strategic & Stakeholder Engagement: Contribute to QBRs, cost-saving initiatives, and vendor evaluations. Monitor Transport PO, KMS validation, and productivity metrics across locations. Preferred candidate profile Graduate in any discipline Experience Min 2 to 7 years of managing transport for minimum 400 to 500 employees in a Corporate environment, BPO etc. Good knowledge of Excel is a must Good communication in writing and speaking English & Local Language. Knowledge/Experience in MoveInSync or any other transport automation tool is preferred. 6 days Working Willing to work in Rotational shifts
Process Training: • Conduct comprehensive process training sessions for new hires and existing employees. • Develop and update training materials to ensure alignment with current processes and business requirements. • Evaluate trainee performance through assessments and provide constructive feedback. • Collaborate with team leaders and managers to identify training needs and address performance gaps. Communication Skills Development: • Deliver communication skills training focusing on clarity, tone, and effective customer interaction. • Provide coaching on accent neutralization, pronunciation, and grammar. • Utilize blended learning methods, including online and offline tools, to enhance training effectiveness. • Monitor and assess communication skills during training sessions and provide feedback. Training Program Management: • Design, develop, and execute training programs tailored to the needs of the organization. • Maintain detailed records of training activities, attendance, and assessments. • Prepare and present reports on training outcomes and effectiveness. • Ensure compliance with company policies and regulatory requirements during training sessions. Continuous Improvement: • Participate in process audits and gap analysis to identify areas for improvement. • Propose and implement actionable solutions to enhance training programs and operational performance. • Stay updated with industry trends and best practices in training and development. Requirements: • Bachelors degree in Education, Communication, Linguistics, or a related field. • 2–3 years of experience as a Process and Communication Trainer in a BPO environment. • Proven expertise in process training and communication skills development. • Strong interpersonal and facilitation skills. • Ability to adapt training methods to suit different learning styles. • Experience with Learning Management Systems (LMS) and digital training tools. • Certifications in relevant training programs or methodologies are a plus.Role & responsibilities Preferred candidate profile
Role & responsibilities 1. Routing - Regular/Last Minute Adjustments: Determine optimal routes for employee transportation, considering traffic conditions and time efficiency factors. 2. Make necessary adjustments to routes on a regular basis or in response to last-minute changes or emergencies. 3. Collaborate with cross-functional teams, including Excel, email, Routing, and Calls, to ensure seamless coordination and delivery of transportation services. 4. Manage day-to-day operations, including scheduling, routing, and resolving issues, to meet customer demands and service level agreements. 5. Handle escalated customer inquiries and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved. 6. Ensure compliance with all relevant employee experience, safety standards, and company policies and procedures. Preferred candidate profile Prior proven experience in routing employee transport. Proficiency in Microsoft Excel. Background in transport operations, including knowledge of company transportation regulations, routing, and scheduling principles. Excellent communication skills, both verbal and written, with the ability to interact effectively with team members, stakeholders, and customers. Experience in the use of transportation management systems (TMS) and MoveInSync software applications is a plus.
Key Responsibilities: Receive and respond to calls, emails, and feedback within defined SLAs Categorize and label requests based on SOP (Type and Criticality) Document all communication and actions in the internal system as per SOP Perform Root Cause Analysis (RCA) and break down the issue into actionable points Coordinate with internal teams or owners to resolve issues Provide employees with effective and timely solutions Monitor resolution status if needed before closing the ticket Maintain quality and compliance during every interaction Participate in real-time call quality assessments Key Skills Required: Good verbal and written communication skills (English) Basic problem-solving and analytical thinking Ability to follow SOPs and document actions accurately Customer-focused mindset and patience in handling queries Basic MS Office and email handling skills Willingness to work in rotational shifts Eligibility: Freshers and candidates with up to 2 years of experience are welcome Graduate in any stream (preferably B.Com, BBA, BA, or B.Sc.) Immediate joiners preferred
Job Title: SDE- Backend Java Developer Spring Boot & Microservices Location: Bengaluru, India (Onsite) About MoveInSync: At MoveInSync, we are building a global enterprise-grade SaaS suite used by top companies like Google, Facebook , and other Fortune 100 organizations across 3 continents. Our flagship product, WorkInSync , enables organizations to navigate the new hybrid work model efficiently—streamlining everything from desk bookings to commute , meals , collaboration tools , and more. We’re a Series B funded company backed by leading investors like Qualcomm Ventures and Nexus Venture Partners , and we’ve scaled 10X in the last five years. Impact at Scale: Serving over 400,000 daily active users across Android, iOS, web, MS Teams, Slack, and more. Our commute solution alone is 35% of Uber’s scale in India , powering over 30 million cab trips a month . We work on real-world, high-scale problems in: Space & Seat Management Indoor Navigation & Mapping Route Optimization & Real-time Tracking Business Process Automation Big Data & Machine Learning AI/Computer Vision-based Attendance & Safety Systems Role Overview: We are looking for passionate and driven Java Developers to join our product engineering team. You’ll be responsible for designing, developing, and maintaining microservices that support WorkInSync's dynamic SaaS platform. This is a hands-on backend development role that requires deep problem-solving skills and the ability to build scalable, reliable systems. Key Responsibilities: Design and implement backend microservices using Java, Spring Boot , and RESTful APIs . Work across the entire software development lifecycle: requirements gathering, design, coding, testing, and deployment. Ensure performance, scalability, reliability , and security of backend systems. Collaborate with frontend, QA, DevOps, and product teams in a fast-paced agile environment. Own and deliver critical modules in production. Required Skills & Experience: 1+ years of experience in Java backend development with hands-on knowledge of: Spring Framework / Spring Boot Microservices architecture REST APIs SQL databases like MySQL/PostgreSQL Strong computer science fundamentals – data structures, algorithms, design patterns. Experience building highly scalable and available systems . Good to Have: Familiarity with AWS cloud services NoSQL databases like Cassandra or DynamoDB Messaging queues like Kafka , RabbitMQ , or ActiveMQ Caching solutions like Redis or Memcached Preferred Qualifications: Bachelor's degree in Computer Science , Engineering from tier 1 collages , or equivalent practical experience.
Job Description We are seeking an experienced Manager- International Growth with a proven track record of success in handling western clients (US & Europe). At MoveInSync, you will play a crucial role in our growth strategy by generating high-quality leads and creating opportunities for our sales team. The ideal candidate will have excellent communication skills, a consultative sales approach, and the ability to understand and articulate our value proposition to potential clients. Responsibilities Represent MoveInSync products and services using comprehensive knowledge and consumer research to explain how our solutions meet customer needs Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities Utilize Salesforce, cold calls, and email campaigns to create a robust pipeline of qualified leads Identify the specific needs of prospects and suggest appropriate products or services from our portfolio Proactively seek new business opportunities in the market through research and networking Set up and coordinate meetings or calls between prospective customers and account executives Meet or exceed monthly/quarterly quotas of qualified leads and opportunities Maintain accurate records of all sales activities in Salesforce CRM Collaborate with marketing and product teams to refine messaging and improve lead generation strategies Stay updated on industry trends, competitor offerings, and our product developments Required Qualifications 2-4 years of experience in sales development or similar role, preferably in SaaS or B2B technology Proven experience working with western clients (US & Europe) with an understanding of cultural nuances Track record of consistently exceeding lead and opportunity targets Excellent verbal and written communication skills in English, with the ability to conduct effective business conversations Strong phone presence and experience with cold calling techniques Proficiency with Salesforce CRM and email marketing tools Experience in consultative selling approach and solution-based conversations Ability to work independently while contributing to team goals Bachelor's degree in Business, Marketing, or related field (or equivalent work experience) Preferred Skills Experience in the transportation, mobility, or enterprise SaaS industry Knowledge of account-based marketing and selling strategies Familiarity with LinkedIn Sales Navigator and other prospecting tools Experience with automated email sequences and sales engagement platforms Understanding of enterprise sales cycles and decision-making processes Prior success in a role requiring international communication and collaboration
This role will be rotational shifts. Timings are : 13:00 -22:00 07:00 - 16:00 22:00-07:00 During holidays, weekend shifts and night shift are worked from home Summary A Product Support Engineer, will act as a liaison, resolve any emerging problems with product/ services that our customers might face, with accuracy and efficiency. The best PSEs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Product Support Engineers can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to you. You are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Job Responsibilities 1. Independently understand and analyse the problem faced by customers and share detailed explanations with clients on the problem and solution provided. 2. Become a subject matter expert and remain up-to-date with all the latest developments of the product. 3. Be a team player: When dealing with ambiguity, work with the external (Customers, vendors), and internal stakeholders (Technical, Operations, and Account Management teams) and ensure SLAs are always met. 4. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Software Support to manage resultant problems. Monitor, Measure, Improve and report SLAs for Support and SaaS tickets. 5. Ability to learn quickly about product, platform, and manage the entire knowledge base. Create and maintain technical documentation for support and knowledge base. 6. Work with the various stakeholders to ensure SLAs are always met. Work closely with Service Delivery and Account Management teams to ensure client Retention and Success. 7. Responsible for team performance, analyzing trends and reporting on performance metrics to management on a regular basis. Mentor and Motivate team members to provide outstanding support. Identify training needs for the team. 8. Maintain high quality standards and bring Innovation & process improvement to further growth of the team and self. Ensure there are robust procedures and processes within the software support function. 9. Implementing shift process and ownership mindset. Manage the Shift Rotation and Team Availability for 24 X 7 Support Desired candidate will have: Exceptional written and oral English skills Willingness to learn and multi-tasking skills. Be Self driven & High sense of ownership Confident at troubleshooting Strong problem-solving and a desire to seek the root cause of an issue Excellent client-facing & listening skills. Previous experience of working/dealing with customers. Experience working on tools such as JIRA, Excel.
JD Transport Executive (Noida) Transport services professionals - To provide transport services on a 24x7 basis. Can be required to work in shifts. Job Requirements: Handling day-to-day transport operation - This includes monitoring vehicle tracking for pick-up and drop management, resolving customer queries, vehicle and driver compliance/ preparing MIS reports, and routing Helpdesk management. Good communication skills with fluency in English and Hindi. Responsible for ensuring that the norms defined for vehicle and driver compliance are fully adhered by the service provider. Service-oriented outlook. Proficient in computer applications, especially having basic Excel skills. Ready to work in rotational shifts. Having good geographical knowledge about Bangalore Candidate Requirements: Communication skills should be good in both English and Hindi. Basic knowledge of computers. Employee interaction both walking and on-call queries. Candidates would be deployed in any location of HCL in Noida. Candidates would be flexible to work in rotational shift 24*7. Relevant Experience in Industry will be preferred.
Job Title: Revenue Analyst Location: Bangalore (Work from office) Experience: 0-3 Years (Chartered Accountant ) Industry: SaaS / Technology / Finance About Us: MoveInSync is Indias leading SaaS provider in the employee commute and hybrid workspace space, trusted by top companies like Google and Facebook. We are a high-growth, innovation-driven company solving real-world problems through data and technology. We are looking for an analytical, detail-oriented, and driven individual to join our finance team as a Revenue Analyst . Key Responsibilities: Perform detailed revenue analysis to ensure accurate and timely reporting Analyze and interpret large volumes of data to derive actionable insights that support revenue generation and cost optimization Work closely with business teams to support pricing strategies and billing integrity Assist in monthly revenue closure and reconciliation Identify revenue leakages and recommend preventive controls Support financial due diligence and statutory audits Prepare financial models and dashboards for revenue forecasting and reporting Collaborate with cross-functional teams (Sales, Operations, Product) to streamline revenue processes Requirements: Chartered Accountant (recently qualified preferred) Statutory audit background preferred (Big 4 experience is a strong advantage) Exposure to due diligence , revenue assurance , or revenue recognition is desirable Strong in Excel, data analysis, and financial reporting Ability to work independently, handle multiple priorities, and meet deadlines Strong attention to detail and accuracy Excellent communication and stakeholder management skills A self-starter with a sharp, problem-solving mindset
We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities : 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: Convincing and negotiation skills. Strong written and spoken English communication. Ability to work under pressure and deliver results within deadlines. Flexibility to work in rotational and night shifts. Should be able to manage personal transportation (No travel compensation provided). Preferably male candidates.
We are seeking a dynamic and results-driven Fleet Partner Manager to develop and maintain strong relationships with fleet partners, ensuring seamless operations and optimal performance. This role involves managing daily operations, enhancing partner satisfaction, ensuring compliance, and driving efficiency through strategic initiatives. Key Responsibilities: Develop and maintain strong relationships with fleet partners, including contract negotiations. Manage day-to-day operations, ensuring fleet partners meet Service Level Agreements (SLAs). Conduct performance reviews and identify areas for improvement. Collaborate with internal teams to enhance fleet partner satisfaction and resolve issues. Stay up-to-date with industry trends and regulations to ensure compliance. Create and maintain reports on fleet partner performance, utilization, and profitability. Oversee the onboarding process and ensure new partners meet company standards. Handle escalated issues and complaints, providing prompt resolutions. Implement process improvements to enhance operational efficiency and reduce costs. Manage budget planning and expense control for fleet partner operations. Key Result Areas (KRAs): Fleet Partner Acquisition: Develop and execute strategies to attract and onboard new fleet partners to expand the business. Fleet Partner Retention: Ensure fleet partners remain satisfied, fostering long-term partnerships. Fleet Partner Performance: Monitor performance and implement strategies to improve efficiency, utilization, and profitability. Compliance: Ensure all fleet partners adhere to company policies and regulatory requirements. Fleet Partner Experience: Maintain high service standards to meet or exceed customer expectations. Operational Efficiency: Identify opportunities to streamline processes, reduce costs, and increase profitability. Reporting: Develop and maintain accurate reports to drive data-driven decision-making. Training and Development: Provide learning opportunities to enhance fleet partner capabilities. Communication: Facilitate effective communication with fleet partners, customers, and internal stakeholders to ensure smooth operations and timely issue resolution.
Roles and Responsibilities Maintain accurate records of candidate interactions, applications received, interview schedules, etc. Ensure timely communication with both clients (internal stakeholders) and candidates throughout the recruitment process. Coordinate with clients to understand their recruitment needs and provide them with shortlisted profiles. Conduct initial screening of resumes and cover letters to filter out unsuitable candidates. Source candidates through various channels such as job portals, social media, networking, referrals, etc. to meet hiring requirements.
We have 2 positions Open for multiple sites. Please go through the detailed JD below Position 1 About the Role We are looking for a proactive and result-driven Vehicle Sourcing Executive to join our Employee Transportation team. In this role, you will be responsible for sourcing vehicles directly from driver-cum-owners or through vendors, negotiating competitive pricing, and ensuring a minimum 20-30% margin while meeting client requirements. What Youll Do Source vehicles (sedans, hatchbacks, SUVs, buses, etc.) to match client and city-specific demands. Build strong relationships with driver-cum-owners and vendors for long-term partnerships. Negotiate pricing and contracts to align with client budgets and ensure profitability. Manage end-to-end vehicle induction, including documentation, compliance, GPS, branding, and driver onboarding. Maintain a strong vendor/owner network to support quick deployment and scalability. Work closely with operations and account teams to fulfill sourcing needs within defined timelines. Monitor performance of sourced vehicles and take corrective action where required. Position 2 About the Role We are seeking a detail-oriented and proactive Vehicle Deployment Executive to join our Employee Transportation team. The role is responsible for efficient trip allocation, reducing empty legs, ensuring drivers receive optimal trips, and supporting long-term driver retention strategies. What Youll Do Plan and allocate trips to minimize empty legs and maximize vehicle utilization. Ensure every driver gets sufficient trips daily to maintain engagement and retention. Assign the first trip and last trip close to the drivers garage to reduce unproductive travel. Monitor and balance business distribution among multiple fleet partners and Driver-Cum-Owners (DCOs). Develop and implement a driver retention plan through fair trip allocation, route optimization, and transparent communication. Coordinate with operations and vendor teams to ensure timely deployment and adherence to SLAs.Track vehicle performance, trip productivity, and address operational gaps proactively. Provide daily/weekly reports on trip allocation efficiency and driver utilization.
thanpleaseprioritisedrioritisedImmediate Job Description Senior SDET (Software Development Engineer in Test) Company : Move In Sync Location : HSR Layout, Bengaluru Experience : 3 4 years Note: F2F Interview required after 1st virtual round. Immedidate joiners are prioritised. If you are expecting more that 8 LPA Please dont apply. About Move In Sync Move In Sync is a fast-growing technology company revolutionizing employee transportation and mobility solutions for enterprises. We deliver seamless, secure, and efficient commute experiences using cutting-edge technology and automation. Role Overview We are seeking a passionate and skilled Senior SDET to join our QA team. The ideal candidate should have strong expertise in Java , Selenium , Appium , and hands-on experience in both iOS and Android automation. You will be responsible for designing, implementing, and maintaining robust automation frameworks to ensure product quality and scalability. Key Responsibilities Design, develop, and maintain automation frameworks using Java, Selenium, and Appium. Build and execute automated test scripts for Web, iOS, and Android platforms. Collaborate closely with developers, product managers, and QA teams to define test strategies. Perform functional, regression, integration, and cross-platform testing. Ensure high-quality releases through continuous automation in CI/CD pipelines. Identify, log, and track defects, providing root cause analysis where required. Mentor junior QA engineers and contribute to improving overall QA practices. Required Skills & Qualifications 2- 4 years of hands-on experience in test automation. Strong proficiency in Java programming. Solid experience with Selenium WebDriver for web automation. Proven experience in Appium automation for both iOS and Android platforms. Good understanding of software QA methodologies, tools, and processes. Experience in working with CI/CD pipelines (e.g., Jenkins, GitHub Actions). Strong debugging and analytical skills. Good to Have Knowledge of JMeter for performance testing. Experience in API automation testing (e.g., RestAssured, Postman, etc.). Exposure to cloud device farms (BrowserStack, Sauce Labs, AWS Device Farm). What We Offer Opportunity to work on high-impact products used by large enterprises. Collaborative and innovation-driven work environment. 5-day Work From Office in our HSR, Bengaluru campus.