As a Backend Developer at FatakPay, you will play a crucial role in designing, implementing, testing, and maintaining the backend systems that power our applications. You will collaborate with cross-functional teams to develop scalable and efficient server-side applications, ensuring high performance and responsiveness.

We are seeking a dynamic and results-oriented Loyalty Program Manager to lead the strategy, execution, and optimization of our customer loyalty and rewards initiatives. The ideal candidate will have 3 to 6 years of experience in managing loyalty programs, CRM campaigns, and customer engagement strategies in a B2C environment.

Key Responsibilities: Ensure the technical feasibility of UI/UX designs. Optimize applications for maximum speed and scalability. Collaborate with UI/UX designers, backend developers, and other team members. Maintain and improve company website and web applications. Ensure all user input is validated before submitting to backend services. Proficient in client & server-side JavaScript, HTML5, CSS3 and web pack

We are looking for a skilled Partnership- KAM to oversee the relationships of the company with its partners You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be be apt in building strong relationships with strategic partners. You will be able to identify needs and requirements to promote our companys solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

We are looking for a highly driven and strategic Product Team Lead to spearhead the development of innovative fintech solutions. You will own product strategy, roadmap planning, and execution, working closely with cross-functional teams to deliver exceptional financial products and user experiences. Lead the product lifecycle from discovery to delivery for fintech offerings (e.g., lending, payments, Insurance, Mutual fund).

Seeking a candidate experienced in escalation management (RBI, cyber-crime, grievances) via email and calls. Responsibilities include resolving issues, maintaining records, coordinating with internal teams, and managing customer.

Product Marketing Executive – Job Description Responsibilities: Campaign Management: Develop and execute email marketing calendars, including campaign ideation, list segmentation, deployment, and performance reporting.

We are looking for a results-driven Campaign Manager with 3 to 5 years of experience in planning, executing, and optimizing marketing campaigns across digital and traditional channels. You will play a key role in driving brand awareness, lead generation, and customer engagement.

We are seeking a dynamic and results-oriented Loyalty Program Manager to lead the strategy, execution, and optimization of our customer loyalty and rewards initiatives. The ideal candidate will have 3 to 6 years of experience in managing loyalty programs, CRM campaigns, and customer engagement strategies in a B2C environment.

We are in search of a seasoned Technical Lead with expertise in Micro services, Cloud Infrastructure, API Integrations, Networking, Python, Database technologies, and strong proficiency in DevOps practices The ideal candidate will have a minimum of 5+ years of experience, showcasing a comprehensive skill set and a track record of successful project delivery This role requires proficiency in cloud services, a deep understanding of DevOps principles, and experience with database management Additionally, cloud migration experience is considered a valuable asset

We are in search of a seasoned Technical Lead with expertise in Micro services, Cloud Infrastructure, API Integrations, Networking, Python, Database technologies, and strong proficiency in DevOps practices. The ideal candidate will have a minimum of 5+ years of experience, showcasing a comprehensive skill set and a track record of successful project delivery. This role requires proficiency in cloud services, a deep understanding of DevOps principles, and experience with database management. Additionally, cloud migration experience is considered a valuable asset.

We are looking for a dynamic and detail-oriented Business Manager with 1 year of consulting experience in the NBFC and Fintech sectors, specifically in business and sales functions. The ideal candidate will have a strong understanding of financial products, sales processes, and business operations, along with demonstrated analytical and problem-solving skills. Collaborate with sales and business teams to identify growth opportunities, process bottlenecks, and areas for operational improvement

Supervise, guide, and mentor a team of debt collection agents, Assign daily tasks, targets, and accounts to team members. Team Leader Debt Collection Agents Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Education: Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis. Strong knowledge of CRM systems and dialer management. Key Responsibilities: 1. Team Management: Supervise, guide, and mentor a team of debt collection agents. Monitor performance and ensure agents meet or exceed collection targets Assign daily tasks, targets, and accounts to team members. 2. Performance Monitoring: Track and analyze agent productivity, connect rates, and recovery performance. Conduct regular one-on-one and team meetings to review progress and provide feedback. 3.Customer Interaction Oversight: Handle escalated customer interactions and disputes professionally. Ensure agents adhere to compliance, quality, and ethical standards during communication. 4. Training & Development: Provide training on negotiation skills, CRM usage, and debt collection best practices "Keep the team updated on product changes, collection strategies, and regulatory requirements." 5. Reporting: Generate and present daily, weekly, and monthly performance reports to the management Maintain records of delinquent accounts and follow-ups through CRM tools 6. Collaboration: Work closely with the legal, compliance, and field teams to resolve complex cases. Coordinate with other departments for payment reconciliations and customer queries. Key Skills and Requirements: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis Strong knowledge of CRM systems and dialer management. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Location: Marol, Andheri East

Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Job Description: Escalation and Compliance Team Member Experience: Minimum 2 years in handling customer escalations, grievances, or compliance-related roles, preferably in the financial services or fintech sector Education: Graduate in any discipline (Law or Commerce background preferred) Certification: Knowledge of regulatory guidelines (RBI, NBFC) and DRA certification is an added advantage Key Responsibilities: Escalation Management: 1. Customer Grievance Handling: Manage and resolve customer grievances received through various channels (emails, calls, social media, regulatory bodies). Ensure timely resolution of Level 1 and Level 2 escalations, adhering to defined TAT (Turnaround Time). Maintain a customer-first approach while resolving escalations to protect the companys reputation. 2. Communication and Collaboration: Coordinate with internal departments (collections, legal, operations) to address customer issues effectively. Provide detailed responses to customers, explaining resolutions and any further actions needed. 3. Root Cause Analysis: Conduct root cause analysis for recurring grievances and suggest corrective measures. Prepare reports highlighting trends in customer complaints and recommend process improvements. Compliance Management: 1. Regulatory Adherence: Ensure all customer communication complies with regulatory guidelines (e.g., RBI). Assist in audits and ensure proper documentation of escalations and resolutions. 2. Policy and Process Implementation: Monitor compliance with company policies and procedures during customer interactions. Assist in developing SOPs for handling escalations and ensuring compliance with legal standards. 3. Documentation and Reporting: Maintain accurate records of escalations, resolutions, and compliance checks. Prepare regular compliance reports for management review. Key Skills and Requirements: Experience: Minimum 2 years in customer escalation handling or compliance roles, preferably in financial services. Education: Graduate in any discipline (Law or Commerce background preferred). Technical Skills: Proficiency in Excel and CRM systems for reporting and case management. Knowledge of legal and regulatory frameworks related to debt collection. Soft Skills: Strong communication and negotiation skills. Ability to handle difficult conversations with professionalism and empathy. Analytical Skills: Detail-oriented with the ability to identify patterns and trends in grievances. Critical thinking to suggest improvements in processes. Work Ethic: Organized, proactive, and focused on timely resolution.

We are looking for a skilled Partnership- KAM to oversee the relationships of the company with its partners You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be be apt in building strong relationships with strategic partners. You will be able to identify needs and requirements to promote our companys solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

We are looking for an experienced and results-driven Business Manager to lead business operations, develop strategies, and ensure the company meets its goals. The ideal candidate will have a strong background in business development, financial planning, team leadership, and operational efficiency.

The Business team is responsible for overseeing the end-to-end process of personal loan in terms of portfolio monitoring including new acquisition and disbursement from Digital and DSA platform. This role ensures the smooth execution of all operational tasks related to personal loans, ensuring compliance with internal policies, regulatory guidelines, and customer satisfaction. Job Overview: The Business team is responsible for overseeing the end-to-end process of personal loan in terms of portfolio monitoring including new acquisition and disbursement from Digital and DSA platform. This role ensures the smooth execution of all operational tasks related to personal loans, ensuring compliance with internal policies, regulatory guidelines, and customer satisfaction. Key Responsibilities: Coordinate with other departments, such as Sales and Credit, to expedite loan approval processes. Coordinate with the underwriting team to facilitate loan approval and resolve any issues. Ensure all loan processes comply with relevant regulations, internal policies, and best practices. Identify and escalate any potential risks or discrepancies within loan operations. Stay up-to-date with changes in regulations, market conditions, and internal policies related to personal loans. Generate regular reports on loan performance, arrears, and other key metrics as required by management. Provide excellent customer service by addressing customer queries and resolving issues related to loans. Work collaboratively with the customer service team to ensure a seamless experience for clients. Work closely with cross-functional teams, including Sales, Credit, Risk, and Legal, to ensure efficient loan processing and resolution of issues. Participate in team meetings to discuss process improvements, challenges, and share feedback. Experience: Proven experience in loan operations or financial services in NBFC/Banking industry (3-5 years preferred). Familiarity with loan processing systems and financial software. Experience working in a fast-paced, customer-oriented environment. Skills: Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Knowledge of loan products, financial regulations, and risk management. Ability to handle customer queries and resolve issues effectively. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Key Traits: Problem-solving ability. Ability to work independently and as part of a team. Strong analytical and decision-making skills. Time management and the ability to prioritize tasks effectively. Educational Requirements: Bachelor's degree in Finance, Business Administration, or a related field (preferred).

Role and Responsibilities: Assist in maintaining and reconciling financial records and reports. Support in preparing financial statements, budgets, and forecasts. Help in processing invoices, payments, and other financial transactions. Conduct research and analysis to support accounting decisions. Ensure compliance with internal policies and regulatory standards. Participate in audits and assist with documentation preparation. Work on accounting software to input and retrieve financial data. Collaborate with other departments for financial planning and execution. Requirements: Pursuing or recently completed a degree in Finance, Accounting, or related fields. Basic knowledge of accounting principles and financial practices. Proficiency in MS Office, especially Excel; familiarity with accounting software is a plus. Strong analytical and problem-solving skills. Attention to detail and a high level of accuracy. Effective communication and teamwork abilities. What You Will Gain: Practical exposure to finance and accounting operations. Hands-on experience with financial tools and software. Mentorship from experienced professionals. Networking opportunities within the industry. A chance to enhance your resume and career prospects. Location-Andheri east

Key Responsibilities: 1. Bucket Portfolio Management: Oversee the performance of specific debt collection buckets (e.g., Pre-Due, 0-30 DPD, 31-60 DPD, etc.). Develop strategies and action plans for recovery, based on bucket-wise aging and customer segmentation. Monitor performance metrics, including recovery rates, PTP (Promise to Pay) adherence, and delinquency trends. 2. Team Leadership: Manage team leaders and agents working on assigned buckets. Ensure proper allocation of accounts and workload balancing across teams. Provide guidance and support to resolve complex or escalated cases. 3. Performance Monitoring and Reporting: Track daily, weekly, and monthly recovery performance for the assigned buckets. Generate detailed MIS reports and analyze data for trends, shortfalls, and actionable insights. Present recovery progress and challenges to senior management. 4. Process Optimization: Develop and implement process improvements to enhance collection efficiency. Coordinate with the Digital Collections, Legal, and Field Recovery teams to maximize recovery efforts. Leverage CRM tools, dialers, and automation for targeted campaigns and follow-ups. 5. Compliance and Risk Management: Ensure all collection activities comply with regulatory guidelines and company policies. Monitor adherence to customer interaction standards to maintain a positive brand image. 6. Collaboration: Work closely with cross-functional teams like Legal, Compliance, and Customer Grievance to address disputes or legal escalations. Partner with the Digital and Marketing teams for bucket-specific outreach campaigns. 7. Training and Development: Train team leaders and agents on strategies, tools, and customer handling techniques. Organize refresher sessions on compliance and regulatory requirements. Key Skills and Requirements: Experience: 4-5 years in debt collection, with at least 2 years in a managerial role. Education: Graduate in any discipline. Technical Skills: Advanced proficiency in Excel for data analysis and reporting. Strong knowledge of CRM systems and dialer operations. Leadership Skills: Proven ability to manage large teams and drive results. Strategic thinking with strong decision-making capabilities. Communication Skills: Fluent in English and regional languages. Strong negotiation and conflict resolution skills. Certification: DRA Certificate is compulsory. Work Ethic: Target-driven, organized, and results-oriented. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources. About Us: We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey. Job Overview: We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines. Key Responsibilities: Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources. Build and maintain efficient data pipelines to support real-time and batch data processing. Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions. Optimize database performance and ensure data integrity and security. Troubleshoot and resolve data-related issues and provide support for data operations. Implement data quality checks and monitor data pipeline performance. Document technical solutions and processes for future reference. Required Skills and Qualifications: Bachelor's degree in Engineering, or a related field. 5-8 years of experience in data engineering or a related role. Strong proficiency in ETL tools and techniques. Experience with SQL and relational databases (e.g., MySQL, PostgreSQL). Familiarity with big data technologies Proficiency in programming languages such as Python, Java, or Scala. Knowledge of data warehousing concepts and tools Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Preferred Qualifications: Experience with data visualization tools (e.g., Tableau, Power BI). Knowledge of machine learning and data science principles. Experience with real-time data processing and streaming platforms (e.g., Kafka). What We Offer: Competitive compensation package (12-20 LPA) based on experience and qualifications. Opportunity to work with a talented and innovative team in the fintech industry.. Professional development and growth opportunities. Knowledge of data warehousing concepts and tools