Operations Manager - Personal Loan

The Business team is responsible for overseeing the end-to-end process of personal loan in terms of portfolio monitoring including new acquisition and disbursement from Digital and DSA platform. This role ensures the smooth execution of all operational tasks related to personal loans, ensuring compliance with internal policies, regulatory guidelines, and customer satisfaction. Job Overview: The Business team is responsible for overseeing the end-to-end process of personal loan in terms of portfolio monitoring including new acquisition and disbursement from Digital and DSA platform. This role ensures the smooth execution of all operational tasks related to personal loans, ensuring compliance with internal policies, regulatory guidelines, and customer satisfaction. Key Responsibilities: Coordinate with other departments, such as Sales and Credit, to expedite loan approval processes. Coordinate with the underwriting team to facilitate loan approval and resolve any issues. Ensure all loan processes comply with relevant regulations, internal policies, and best practices. Identify and escalate any potential risks or discrepancies within loan operations. Stay up-to-date with changes in regulations, market conditions, and internal policies related to personal loans. Generate regular reports on loan performance, arrears, and other key metrics as required by management. Provide excellent customer service by addressing customer queries and resolving issues related to loans. Work collaboratively with the customer service team to ensure a seamless experience for clients. Work closely with cross-functional teams, including Sales, Credit, Risk, and Legal, to ensure efficient loan processing and resolution of issues. Participate in team meetings to discuss process improvements, challenges, and share feedback. Experience: Proven experience in loan operations or financial services in NBFC/Banking industry (3-5 years preferred). Familiarity with loan processing systems and financial software. Experience working in a fast-paced, customer-oriented environment. Skills: Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Knowledge of loan products, financial regulations, and risk management. Ability to handle customer queries and resolve issues effectively. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Key Traits: Problem-solving ability. Ability to work independently and as part of a team. Strong analytical and decision-making skills. Time management and the ability to prioritize tasks effectively. Educational Requirements: Bachelor's degree in Finance, Business Administration, or a related field (preferred).