Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company

Key Responsibilities: • Monitor ISP network infrastructure, including routers, switches, servers, and transmission systems, using NMS tools. • Respond to network alerts, alarms, and incidents; perform first-line troubleshooting and escalation as needed. • Perform basic configuration and maintenance of network devices (Cisco, Juniper, MikroTik, etc.). • Troubleshoot issues related to Internet connectivity, DNS, routing (BGP/OSPF), and IP management. • Coordinate with field engineers and third-party vendors to resolve faults. • Maintain and update detailed technical documentation (network diagrams, SOPs, shift handover reports). • Escalate critical incidents promptly to the senior engineers/management team. • Participate in root cause analysis (RCA) and continuous improvement processes. • Provide technical support to internal teams and assist in customer service escalations. • Ensure compliance with SLA commitments for uptime and support resolution. • Work in 24/7 rotational shifts, including night, weekend, and holiday coverage. Experience: • 1–2years of experience in NOC, network support, or ISP technical operations. Technical Skills: • Solid understanding of TCP/IP, DNS, DHCP, LAN, WAN, MPLS, VPNs. • Hands-on experience with Cisco/Juniper routers, switches, and firewalls. • Knowledge of routing protocols like BGP, OSPF. • Familiarity with network monitoring tools (e.g., Zabbix, SolarWinds, Nagios, PRTG). • Basic Linux server administration skills (preferred). • Knowledge of Fiber, xDSL, GPON technologies is a plus.

Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company

Key Responsibilities:Perform fusion and mechanical splicing of fiber optic cables. Install, terminate, and test fiber optic cables using OTDR, power meter, and other tools. Conduct troubleshooting, fault-finding, and repairs for damaged fiber links. Prepare and maintain splicing records, diagrams, and test documentation. Collaborate with the field team for fiber cable layout and routing. Ensure fiber splicing work is performed in accordance with industry standards. Adhere to safety protocols while working at various site conditions, including heights or confined spaces. Coordinate with the project manager and provide regular updates on progress. Handle both planned and emergency maintenance work. Maintain tools and equipment required for splicing operations.