Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company
Key Responsibilities: • Monitor ISP network infrastructure, including routers, switches, servers, and transmission systems, using NMS tools. • Respond to network alerts, alarms, and incidents; perform first-line troubleshooting and escalation as needed. • Perform basic configuration and maintenance of network devices (Cisco, Juniper, MikroTik, etc.). • Troubleshoot issues related to Internet connectivity, DNS, routing (BGP/OSPF), and IP management. • Coordinate with field engineers and third-party vendors to resolve faults. • Maintain and update detailed technical documentation (network diagrams, SOPs, shift handover reports). • Escalate critical incidents promptly to the senior engineers/management team. • Participate in root cause analysis (RCA) and continuous improvement processes. • Provide technical support to internal teams and assist in customer service escalations. • Ensure compliance with SLA commitments for uptime and support resolution. • Work in 24/7 rotational shifts, including night, weekend, and holiday coverage. Experience: • 1–2years of experience in NOC, network support, or ISP technical operations. Technical Skills: • Solid understanding of TCP/IP, DNS, DHCP, LAN, WAN, MPLS, VPNs. • Hands-on experience with Cisco/Juniper routers, switches, and firewalls. • Knowledge of routing protocols like BGP, OSPF. • Familiarity with network monitoring tools (e.g., Zabbix, SolarWinds, Nagios, PRTG). • Basic Linux server administration skills (preferred). • Knowledge of Fiber, xDSL, GPON technologies is a plus.
Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company
Key Responsibilities:Perform fusion and mechanical splicing of fiber optic cables. Install, terminate, and test fiber optic cables using OTDR, power meter, and other tools. Conduct troubleshooting, fault-finding, and repairs for damaged fiber links. Prepare and maintain splicing records, diagrams, and test documentation. Collaborate with the field team for fiber cable layout and routing. Ensure fiber splicing work is performed in accordance with industry standards. Adhere to safety protocols while working at various site conditions, including heights or confined spaces. Coordinate with the project manager and provide regular updates on progress. Handle both planned and emergency maintenance work. Maintain tools and equipment required for splicing operations.
Approach and interact with customers to promote products/services. Explain product features, benefits, and offers. Distribute brochures, samples, and promotional materials. Keep area and display neat, clean, and organized. Collect customer feedback and report to the manager. Support in local events, activations, and campaigns.
Key Responsibilities:Answer inbound customer calls regarding internet issues, connection drops, speed complaints, etc. Troubleshoot basic technical problems like modem/router configuration, network resets, etc. Log service requests, escalate unresolved issues to field engineers or backend teams. Explain ISP plans, billing details, data usage, and recharge processes clearly. Handle customer complaints calmly and ensure satisfaction with professional support. Maintain call logs, customer issue reports, and update CRM systems accurately. Meet daily/weekly targets for call handling time, resolution rate, and customer satisfaction. Handle inbound/outbound calls professionally and provide information or solutions to customers. Resolve customer queries, complaints, and escalations with patience and efficiency. Maintain accurate records of customer interactions and transactions. Follow communication scripts, processes, and policies strictly. Meet performance targets such as call handling time, quality, and customer satisfaction. Collaborate with team members and escalate complex issues to higher levels if needed.
Key Responsibilities:1. Sales & Business Growth:Achieve monthly and quarterly broadband subscriber targets. Lead local marketing campaigns and area-wise activations. Identify and develop new business opportunities (residential & commercial). Monitor and guide field sales teams to ensure lead conversion. 2. Branch Operations:Ensure smooth functioning of broadband installations and service activations. Coordinate with technical teams for feasibility checks and service delivery. Maintain service quality standards and resolve escalations quickly. Ensure availability of routers, cables, and tools at the branch. 3. Team Management:Hire, train, and manage field executives, sales promoters, and technical helpers. Assign targets and track team performance on a daily/weekly basis. Conduct daily briefings and motivate the team to achieve KPIs. 4. Customer Relationship & Retention:Handle key customer accounts and resolve service-related issues. Monitor churn rate and implement retention strategies. Ensure proper communication with customers regarding plans, renewals, and complaints. 5. Reporting & Compliance:Maintain records of sales, collections, and installations. Share daily and monthly MIS reports with upper management. Ensure branch compliance with company policies and procedures. Key Skills & Competencies:Leadership and team handling skills Strong local area knowledge and market awareness Excellent communication and problem-solving ability Target-oriented with strong operational focus Basic technical knowledge of broadband/FTTH preferred.
Key Responsibilities: Supervise and lead the customer support team to handle calls, chats, and emails effectively. Allocate tasks and ensure timely resolution of customer complaints and queries. Monitor team performance against KPIs and service quality standards. Provide training, coaching, and feedback to team members. Handle escalated issues from customers and ensure prompt resolution. Maintain reports on daily, weekly, and monthly performance metrics. Coordinate with technical and sales teams to address service-related concerns. Drive initiatives to improve customer satisfaction and reduce churn. Requirements: Graduate or equivalent qualification. Minimum 1-2 years’ experience in customer support, with at least 1 year in a leadership role (ISP industry preferred). Strong communication, problem-solving, and leadership skills. Ability to work under pressure and manage team performance. Basic technical knowledge of internet services (broadband, fiber, etc.) is an advantage.
Handle inbound and outbound customer calls, emails, and chat support. Assist customers with service activations, billing, payments, and plan upgrades. Troubleshoot basic technical/service-related issues and escalate complex cases to the technical team. Maintain accurate customer interaction records in the CRM system. Ensure high levels of customer satisfaction by providing timely and effective solutions. Follow company processes and service-level agreements (SLAs) strictly. Excellent communication skills (English, Hindi, and regional language preferred). Basic understanding of internet, telecom, or service provider operations. Problem-solving attitude and ability to handle customer concerns patiently. Willingness to work in rotational shifts, and Rotational Week off's.
• Drive branch sales targets for broadband and leased line connections. • Build and manage a high-performing sales team. • Generate leads through field sales, local marketing, and corporate tie-ups. • Monitor sales pipelines, conversion ratios, and revenue growth. • Oversee daily branch operations including installation, service, and maintenance. • Ensure timely resolution of customer complaints and technical issues. • Coordinate with the NOC/technical team for uptime and service quality. • Monitor fiber network health, downtime reports, and preventive maintenance. • Recruit, train, and mentor sales & technical staff. • Maintain branch discipline, attendance, and performance management. • Ensure compliance with company policies, processes, and documentation. • Manage branch expenses and ensure profitability. • Ensure customer satisfaction through timely installation and after-sales support. • Resolve escalations with professionalism and efficiency. • Build strong relationships with key clients, corporates, and local authorities. • Throng sales & business development skills. • Good knowledge of broadband, fiber optics, and ISP technical operations. • Leadership and people management skills. • Excellent communication, negotiation, and problem-solving ability. • Ability to handle pressure and achieve targets.
• Drive branch sales targets for broadband and leased line connections. • Build and manage a high-performing sales team. • Generate leads through field sales, local marketing, and corporate tie-ups. • Monitor sales pipelines, conversion ratios, and revenue growth. • Oversee daily branch operations including installation, service, and maintenance. • Ensure timely resolution of customer complaints and technical issues. • Coordinate with the NOC/technical team for uptime and service quality. • Monitor fiber network health, downtime reports, and preventive maintenance. • Recruit, train, and mentor sales & technical staff. • Maintain branch discipline, attendance, and performance management. • Ensure compliance with company policies, processes, and documentation. • Manage branch expenses and ensure profitability. • Ensure customer satisfaction through timely installation and after-sales support. • Resolve escalations with professionalism and efficiency. • Build strong relationships with key clients, corporates, and local authorities. • Throng sales & business development skills. • Good knowledge of broadband, fiber optics, and ISP technical operations. • Leadership and people management skills. • Excellent communication, negotiation, and problem-solving ability. • Ability to handle pressure and achieve targets.
Job Responsibilities:Install, configure, and maintain fiber optic networks (FTTH). Perform splicing, termination, and testing of fiber optic cables. Handle optical equipment such as OTDR, splicing machines, power meters, and related tools. Monitor and troubleshoot fiber connectivity issues to ensure minimal downtime. Coordinate with field teams for network expansion, maintenance, and fault resolution. Maintain documentation of fiber routes, connectivity, and network equipment. Ensure adherence to safety protocols and company quality standards. Required Skills & Qualifications:Diploma/Degree in Electronics, Telecommunications, or a related field. Minimum 1–3 years of experience in fiber network installation and maintenance (freshers with good knowledge may also apply). Hands-on experience with splicing, OTDR, and fiber tools. Knowledge of networking devices (OLT, ONU, Routers, Switches). Strong troubleshooting and problem-solving skills. Ability to work independently and in a team environment. Willingness to travel to field locations. Key Competencies:Technical expertise in fiber optics. Time management and multitasking. Good communication and coordination skills. Commitment to safety and quality.
Key Responsibilities:Lead and manage a team of 4–5 network engineers/technicians. Plan, implement, and maintain ISP network infrastructure (Fiber, GPON, MPLS, Switches, Routers, etc.). Monitor network performance and ensure 99.9% uptime. Troubleshoot complex network issues and provide advanced support for escalated cases. Allocate tasks, provide mentorship, and evaluate team performance. Configure, install, and maintain networking devices (Routers, Switches, Firewalls, ONU/ONT, OLT). Ensure proper POP line connectivity, splitter management, and splicing accuracy. Maintain documentation of network topology, incidents, and resolutions. Collaborate with other teams (Sales, Customer Support, Field Engineers) for smooth service delivery. Ensure compliance with company policies, security standards, and SLA commitments. Key Skills:ISP Network Operations Fiber Technology (Splicing, OLT, ONU/ONT) Team Handling & Leadership Routing & Switching Network Monitoring Tools Customer-Centric Problem Solving
Key Responsibilities:Perform fiber splicing, termination, and jointing for GPON networks. Conduct OTDR, power meter, and light source testing to ensure optimal signal performance. Execute fiber cable laying, joint closure, and termination at ODF, FDH, and customer premises. Identify, troubleshoot, and resolve fiber breakages or signal losses. Maintain accurate splicing records, test results, and daily activity reports. Coordinate with Network Engineers, NOC, and field teams for smooth project execution. Follow safety standards and quality protocols during all field activities. Support installation and maintenance of FTTH connections for customers. Plan, design, and deploy fiber optic network infrastructure (GPON / FTTH / Backbone). Perform network installation, splicing supervision, and configuration of OLT, ONU, and switches. Conduct troubleshooting and fault resolution for fiber network issues. Coordinate with NOC, field teams, and vendors for timely issue resolution and project execution. Monitor network performance, uptime, and signal quality using diagnostic tools. Maintain network documentation, including route maps, fiber utilization charts, and link reports. Ensure adherence to safety standards and ISP operational protocols. Support customer connectivity activations and network expansions. Perform preventive and corrective maintenance of optical network equipment.
Make outbound calls to potential and existing customers to promote broadband and internet services. Handle inbound customer calls and provide accurate information about products and services. Maintain a database of customer interactions and follow-ups in CRM. Achieve daily and monthly targets set by the management. Coordinate with the sales and technical teams for smooth installation and service activation. Handle customer complaints and escalate unresolved issues to higher authorities. Provide excellent customer service and maintain professionalism during all interactions. Good communication skills in English, Hindi, and local language. Basic computer knowledge and ability to handle CRM software. Strong persuasion and negotiation skills. Customer-oriented attitude with a positive approach. (CCNA)
Key Responsibilities:Lead the installation, configuration, and maintenance of fiber optic networks (FTTH/GPON). Supervise splicing, jointing, and testing teams for daily field operations. Perform network feasibility, route planning, and fault diagnosis. Use OTDR, power meters, and splicing machines for accurate testing and troubleshooting. Coordinate with vendors and internal departments for timely project completion. Ensure preventive and corrective maintenance activities are carried out as per standards. Maintain documentation of network diagrams, links, and maintenance logs. Train and guide junior network engineers and field technicians. Monitor network performance and optimize for better reliability and efficiency. Requirements:Diploma/Degree in Electronics, Electrical, or Telecommunications Engineering. Minimum 1-2 years of experience in Fiber Network (ISP) operations. Strong hands-on experience in fiber splicing, OTDR testing, and network fault management. Knowledge of GPON, FTTH, LAN/WAN, and basic IP networking. Ability to manage teams and handle field escalations effectively. Good communication and reporting skills.