Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company

Key Responsibilities: • Monitor ISP network infrastructure, including routers, switches, servers, and transmission systems, using NMS tools. • Respond to network alerts, alarms, and incidents; perform first-line troubleshooting and escalation as needed. • Perform basic configuration and maintenance of network devices (Cisco, Juniper, MikroTik, etc.). • Troubleshoot issues related to Internet connectivity, DNS, routing (BGP/OSPF), and IP management. • Coordinate with field engineers and third-party vendors to resolve faults. • Maintain and update detailed technical documentation (network diagrams, SOPs, shift handover reports). • Escalate critical incidents promptly to the senior engineers/management team. • Participate in root cause analysis (RCA) and continuous improvement processes. • Provide technical support to internal teams and assist in customer service escalations. • Ensure compliance with SLA commitments for uptime and support resolution. • Work in 24/7 rotational shifts, including night, weekend, and holiday coverage. Experience: • 1–2years of experience in NOC, network support, or ISP technical operations. Technical Skills: • Solid understanding of TCP/IP, DNS, DHCP, LAN, WAN, MPLS, VPNs. • Hands-on experience with Cisco/Juniper routers, switches, and firewalls. • Knowledge of routing protocols like BGP, OSPF. • Familiarity with network monitoring tools (e.g., Zabbix, SolarWinds, Nagios, PRTG). • Basic Linux server administration skills (preferred). • Knowledge of Fiber, xDSL, GPON technologies is a plus.

Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company

Key Responsibilities:Perform fusion and mechanical splicing of fiber optic cables. Install, terminate, and test fiber optic cables using OTDR, power meter, and other tools. Conduct troubleshooting, fault-finding, and repairs for damaged fiber links. Prepare and maintain splicing records, diagrams, and test documentation. Collaborate with the field team for fiber cable layout and routing. Ensure fiber splicing work is performed in accordance with industry standards. Adhere to safety protocols while working at various site conditions, including heights or confined spaces. Coordinate with the project manager and provide regular updates on progress. Handle both planned and emergency maintenance work. Maintain tools and equipment required for splicing operations.

Approach and interact with customers to promote products/services. Explain product features, benefits, and offers. Distribute brochures, samples, and promotional materials. Keep area and display neat, clean, and organized. Collect customer feedback and report to the manager. Support in local events, activations, and campaigns.

Key Responsibilities:Answer inbound customer calls regarding internet issues, connection drops, speed complaints, etc. Troubleshoot basic technical problems like modem/router configuration, network resets, etc. Log service requests, escalate unresolved issues to field engineers or backend teams. Explain ISP plans, billing details, data usage, and recharge processes clearly. Handle customer complaints calmly and ensure satisfaction with professional support. Maintain call logs, customer issue reports, and update CRM systems accurately. Meet daily/weekly targets for call handling time, resolution rate, and customer satisfaction. Handle inbound/outbound calls professionally and provide information or solutions to customers. Resolve customer queries, complaints, and escalations with patience and efficiency. Maintain accurate records of customer interactions and transactions. Follow communication scripts, processes, and policies strictly. Meet performance targets such as call handling time, quality, and customer satisfaction. Collaborate with team members and escalate complex issues to higher levels if needed.

Key Responsibilities:1. Sales & Business Growth:Achieve monthly and quarterly broadband subscriber targets. Lead local marketing campaigns and area-wise activations. Identify and develop new business opportunities (residential & commercial). Monitor and guide field sales teams to ensure lead conversion. 2. Branch Operations:Ensure smooth functioning of broadband installations and service activations. Coordinate with technical teams for feasibility checks and service delivery. Maintain service quality standards and resolve escalations quickly. Ensure availability of routers, cables, and tools at the branch. 3. Team Management:Hire, train, and manage field executives, sales promoters, and technical helpers. Assign targets and track team performance on a daily/weekly basis. Conduct daily briefings and motivate the team to achieve KPIs. 4. Customer Relationship & Retention:Handle key customer accounts and resolve service-related issues. Monitor churn rate and implement retention strategies. Ensure proper communication with customers regarding plans, renewals, and complaints. 5. Reporting & Compliance:Maintain records of sales, collections, and installations. Share daily and monthly MIS reports with upper management. Ensure branch compliance with company policies and procedures. Key Skills & Competencies:Leadership and team handling skills Strong local area knowledge and market awareness Excellent communication and problem-solving ability Target-oriented with strong operational focus Basic technical knowledge of broadband/FTTH preferred.