Branch Operations Manager

Key Responsibilities:1. Sales & Business Growth:Achieve monthly and quarterly broadband subscriber targets. Lead local marketing campaigns and area-wise activations. Identify and develop new business opportunities (residential & commercial). Monitor and guide field sales teams to ensure lead conversion. 2. Branch Operations:Ensure smooth functioning of broadband installations and service activations. Coordinate with technical teams for feasibility checks and service delivery. Maintain service quality standards and resolve escalations quickly. Ensure availability of routers, cables, and tools at the branch. 3. Team Management:Hire, train, and manage field executives, sales promoters, and technical helpers. Assign targets and track team performance on a daily/weekly basis. Conduct daily briefings and motivate the team to achieve KPIs. 4. Customer Relationship & Retention:Handle key customer accounts and resolve service-related issues. Monitor churn rate and implement retention strategies. Ensure proper communication with customers regarding plans, renewals, and complaints. 5. Reporting & Compliance:Maintain records of sales, collections, and installations. Share daily and monthly MIS reports with upper management. Ensure branch compliance with company policies and procedures. Key Skills & Competencies:Leadership and team handling skills Strong local area knowledge and market awareness Excellent communication and problem-solving ability Target-oriented with strong operational focus Basic technical knowledge of broadband/FTTH preferred.