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Posted:1 week ago| Platform: Apna logo

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Skills Required

chat resolve service transactions crm logistics support

Work Mode

Remote

Job Type

Full Time

Job Description

Key ResponsibilitiesHandle customer queries professionally and efficiently via phone, email, or chat. Provide accurate information about products/services, policies, and procedures. Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions. Log and track customer interactions and transactions in the CRM system. Follow up with customers to ensure issues are resolved to their satisfaction. Coordinate with internal teams (technical, sales, logistics, etc.) to ensure seamless customer service. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated with product knowledge and company policies. (ISP) Broadband company

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