1 - 31 years

1 Lacs

Posted:20 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Handle inbound and outbound customer calls, emails, and chat support. Assist customers with service activations, billing, payments, and plan upgrades. Troubleshoot basic technical/service-related issues and escalate complex cases to the technical team. Maintain accurate customer interaction records in the CRM system. Ensure high levels of customer satisfaction by providing timely and effective solutions. Follow company processes and service-level agreements (SLAs) strictly. Excellent communication skills (English, Hindi, and regional language preferred). Basic understanding of internet, telecom, or service provider operations. Problem-solving attitude and ability to handle customer concerns patiently. Willingness to work in rotational shifts, and Rotational Week off's.

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