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For Employers

Customer Support Executive

Computer Age Management Services (CAMS)

0 - 3 years

0 - 2 Lacs

navi mumbai

Posted:6 hours ago| Platform:

Apply

Skills Required

malayalam voice process oriya telugu customer support bpo customer service domestic voice process punjabi tamil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Service Executive

Key Responsibilities:

Handle
inbound and outbound calls
professionally and efficiently.
Respond to customer queries and provide accurate information.
Resolve complaints and escalate issues when necessary.
Maintain
customer records
and update CRM systems.
Achieve
daily/weekly call targets
and service level agreements (SLAs).
Ensure
first-call resolution
and maintain high customer satisfaction scores.
Follow company policies and compliance guidelines during interactions.

Required Skills & Qualifications:

Excellent communication skills
(verbal and listening).
Basic computer knowledge and familiarity with CRM tools.
Problem-solving skills
and a customer-centric approach.
Minimum qualification:
Graduate / 12th pass
(as per company policy).
Prior experience in
voice process
preferred but not mandatory.

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Computer Age Management Services (CAMS)

Financial Services

Chennai

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Customer Support Executive