The main responsibility in this role involves making outbound cold calls to debtors and identifying the right party contacts (RPC). It is crucial to accurately document call dispositions on the dialers used for outbound calling to ensure proper segregation of debtor contact lists, including right party contacts, wrong numbers, callbacks, answering machines, etc. Engaging in voice interactions with right-party contact debtors to generate collection-qualified leads is also a key aspect of the job. Collaboration with the collections team is essential to facilitate live transfers or appointment fixing for collection-qualified leads to enable conversion attempts. Timely follow-up on collection qualified leads requesting a call back is necessary to convert them into live transfers or appointments with the collection team. The company's mission centers around the growth of individuals alongside business development. By fostering the growth of employees, the organization aims to reach new heights. Encouraging the creation of innovative ideas that offer optimized solutions, the company values human resources as a key driver of its considerable achievements. Employees are provided with opportunities to discover and enhance their skills through training. At Zap Tech, each day is viewed as a fresh opportunity, emphasizing the importance of savoring the present moment. The company offers an industry-leading salary package along with numerous adventures. With a strong focus on knowledge empowerment, the organization is deeply committed to being user-centric, boasting experts and mentors across various domains. The company culture emphasizes a blend of fun and discipline, creating a unique and rewarding work environment for employees to thrive and grow. Join us at Zap Tech and experience the difference firsthand.,