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Quality Manager

Quality Manager

Mywhy

7 - 12 years

10 - 15 Lacs

kolkata

Posted:18 hours ago| Platform:

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Skills Required

quality audits kolkata jobs quality manager bpo quality head csat copc call center quality manager sla qa manager bpo non voice quality call monitoring six sigma process quality call quality customer experience call audit voice quality quality assurance bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage the Quality team across BPO operations
Define, implement, and monitor quality frameworks, SOPs, and KPIsConduct call audits, process audits, and compliance reviewsAnalyze quality performance trends and prepare MIS & dashboards

Required Candidate profile

Graduate / Postgraduate preferred7–12 years of experience in BPO Quality (3+ years as Quality Manager)Strong exposure to Voice & Backend processesAnalytical, reporting & people management skills

Perks and benefits

Leadership role with high business impact

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Quality Manager