JOB SUMMARY We are seeking an experienced and strategic Senior Operations Manager to lead and oversee large-scale BPO operations. This role requires a high-performing individual who can drive operational excellence, manage multiple teams or projects, ensure client satisfaction, and align operations with business objectives. KEY RESPONSIBILITIES Lead end-to-end delivery of BPO operations across multiple functions voice Develop and execute strategic plans to ensure operational efficiency, service excellence, and profitability. Manage a team of Operations Managers, Team Leaders, and support staff. Ensure adherence to SLAs, KPIs, and client expectations through continuous performance monitoring. Drive process improvements, automation initiatives, and cost optimization efforts. Serve as the primary escalation point for client concerns, ensuring prompt and effective resolutions. Collaborate with clients and internal stakeholders to understand goals and deliver superior service outcomes. Analyze performance data, identify trends, and implement data-driven improvements. Oversee hiring, training, and development of operations personnel in line with growth plans. Ensure compliance with organizational policies, industry regulations, and client-specific standards. REQUIREMENT Bachelor’s degree in Business, Management, or a related field (MBA preferred). Minimum of 8+ years in BPO operations, with at least 3-4 years in a senior leadership or multi-team management role. Deep understanding of BPO operations (domestic/international, voice,inbound/outbound). Strong analytical, organizational, and decision-making skills. Exceptional client relationship management and stakeholder communication abilities. Proficiency in reporting tools, workforce management, and CRM systems. Familiarity with Six Sigma, Lean, or other process improvement methodologies (certification preferred). Age between Minimum 35 and the maximum upto 45 years Salary upto 12LPA
JOB SUMMARY We are looking for a highly motivated and results-driven Sales Team Leader to lead a team of sales agents in a BPO environment. The ideal candidate will be responsible for driving sales performance, mentoring team members, and ensuring the achievement of both individual and team targets while maintaining high-quality customer service standards. KEY RESPONSIBILITIES Manage and lead a team of sales executives to meet or exceed targets and KPIs. Monitor team performance, conduct regular coaching and feedback sessions. Motivate and mentor team members to enhance productivity and performance. Track sales metrics and report on team performance to senior management. Develop and implement sales strategies and action plans to drive business results. Handle escalated customer issues and provide effective resolutions. Conduct regular training and skill development sessions to improve product knowledge and sales techniques. Coordinate with quality and operations teams to ensure compliance with processes and standards. Maintain a healthy work environment focused on teamwork and high performance. Strong leadership, motivational, and people management skills. Proficiency in CRM software and MS Office tools. Excellent communication and interpersonal abilities Proven track record of meeting or exceeding sales targets. REQUIREMENT Bachelor’s degree in Business, Marketing, or a related field Minimum [2-5 years] of experience in BPO sales (voice), with at least 1 year in a leadership role. Knowledge of B2B/B2C sales processes. Target-driven with a positive, energetic attitude. Ability to work under pressure and handle dynamic situations effectively. Age between Minimum 25 and the maximum upto 35 years Salary upto 3.8LPA
Location: Bangalore Experience: 2 to 5 Years Industry: BPM- Business Process Management Company ABOUT CSR We are a vibrant organization composed of both young and mid-career professionals. We’re seeking a HR Generalist role who can build on the strong foundation of best practices we’ve established, while also introducing forward-thinking strategies from across the industry. JOB DESCRIPTION Manage recruitment coordination, onboarding, and induction. Maintain hiring trackers and recruitment MIS. Handle employee grievances and support conflict resolution. Conduct HR connects, skip-level meetings, and feedback sessions. Track attendance, leaves, LOPs, and payroll inputs. Plan and execute employee engagement activities and R&R. Manage exit formalities, clearance, and exit interviews. Maintain employee files and statutory documentation. Support audits, compliance, and HR reporting. REQUIREMENT Graduate/Postgraduate in Human Resources Management 2–5 years of relevant HR Generalist experience
We are looking for 10 experienced professionals with a minimum of 6 months of experience in IVF consultant (Service/Sales) related domain to join our dynamic team. Roles and Responsibility Develop and maintain relationships with existing clients to increase sales revenue. Identify new business opportunities and generate leads through cold calling and other sales techniques. Conduct market research to stay updated on industry trends and competitor activity. Collaborate with internal teams to achieve sales targets and improve overall performance. Provide exceptional customer service and support to clients. Meet or exceed monthly and quarterly sales targets. Job Requirements Proven experience in telesales, preferably in the healthcare industry. Strong knowledge of healthcare products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with CRM software and other sales tools.
Job Description: As a Voice Trainer based in Bengaluru, you will play a crucial role in creating and delivering comprehensive training programs for new hires. Your responsibilities will include conducting engaging presentations, developing training materials, and evaluating performance metrics. Additionally, you will be actively involved in stakeholder management and interactions throughout the training process. We are looking for individuals who meet the following requirements: - Age range: Minimum 23 years to Maximum 40 years - Experience: At least 6 months in a relevant field - Education: Graduates with additional certifications preferred - Language Skills: Proficiency in multiple languages is a plus This is a full-time on-site position with a salary package that aligns with market standards. Join our team and contribute to the growth and success of our training programs.,
As a Senior Operations Manager at our organization, you will be responsible for leading and overseeing large-scale BPO operations. Your role will involve driving operational excellence, managing multiple teams or projects, ensuring client satisfaction, and aligning operations with business objectives. Your key responsibilities will include leading end-to-end delivery of BPO operations across multiple functions, developing and executing strategic plans for operational efficiency, managing a team of Operations Managers, Team Leaders, and support staff, ensuring adherence to SLAs, KPIs, and client expectations, driving process improvements and cost optimization efforts, and serving as the primary escalation point for client concerns. In addition, you will collaborate with clients and internal stakeholders to understand goals and deliver superior service outcomes, analyze performance data to identify trends and implement data-driven improvements, oversee hiring, training, and development of operations personnel, and ensure compliance with organizational policies, industry regulations, and client-specific standards. To be successful in this role, you should have a Bachelor's degree in Business, Management, or a related field (MBA preferred), a minimum of 8+ years of experience in BPO operations with at least 3-4 years in a senior leadership or multi-team management role, a deep understanding of BPO operations (domestic/international, voice, inbound/outbound), strong analytical, organizational, and decision-making skills, exceptional client relationship management and stakeholder communication abilities, proficiency in reporting tools, workforce management, and CRM systems, familiarity with Six Sigma, Lean, or other process improvement methodologies (certification preferred), and be between the age of 35 to 45 years. If you are looking for a challenging role that offers a salary of up to 12LPA and the opportunity to make a significant impact in the BPO industry, we encourage you to apply for this position.,
We are looking for 10 experienced professionals with a minimum of 6 months of experience in IVF consultant (Service/Sales) related domain to join our dynamic team. Roles and Responsibility Develop and maintain relationships with existing clients to increase sales revenue. Identify new business opportunities and generate leads through cold calling and other sales techniques. Conduct market research to stay updated on industry trends and competitor activity. Collaborate with internal teams to achieve sales targets and improve overall performance. Provide exceptional customer service and support to clients. Meet or exceed monthly and quarterly sales targets. Job Requirements Proven experience in telesales, preferably in the healthcare industry. Strong knowledge of healthcare products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with CRM software and other sales tools.
As a Junior Business Development Executive at Transact Global BPO, your role will involve identifying new business opportunities, building client relationships, and supporting the growth of the company's sales pipeline. You will be responsible for market research, client outreach, follow-ups, and contributing to the sales cycle through strategic planning and persuasive communication. Key Responsibilities: - Identify and develop new business opportunities through networking, cold calling, and market research. - Assist in generating leads and converting them into clients. - Maintain and grow relationships with existing clients by offering solutions aligned with their business needs. - Coordinate with internal teams to support client requirements and ensure smooth onboarding. - Prepare and deliver presentations, proposals, and quotations to prospective clients. - Keep records of sales activity, progress reports, and maintain CRM data accurately. - Meet or exceed monthly and quarterly sales targets. - Actively participate in sales training, team meetings, and contribute to process improvements. - Stay updated with industry trends and competitor offerings. Qualifications Required: - Age: Minimum 20 years and Maximum 30 years. - Experience: 03 years (Freshers with strong communication and interest in sales are welcome). - Education: Graduate in any stream. Skills Required: - Excellent communication and interpersonal skills. - Basic understanding of sales and marketing principles. - Persuasive, confident, and goal-oriented. - Strong organizational and time-management abilities. Join us at Transact Global BPO to be a part of a dynamic team that values continuous learning and growth in the fast-paced industry environment.,
We are looking for an experienced and proactive Senior Recruiter to manage end-to-end recruitment for Transact Global, will be responsible for handling volume hiring, managing multiple recruitment channels, and ensuring the best talent is onboarded within the required timelines. Excellent communication & interpersonal skills , Source candidates through portals (Naukri, Indeed, LinkedIn, etc.), referrals, and social media, Manage end-to-end recruitment lifecycle - sourcing, screening, interviewing, and onboarding, Strong sourcing and networking abilities, Ability to work in a fast-paced, target-driven environment, Strong coordination and follow-up skills.
Responsibilities We're looking for experienced tech-savvy professionals to join our Systems Surveillance team. As an Surveillance Executive, you'll be responsible for real-time monitoring of ATM machines across locations, ensuring operational uptime, security compliance, and rapid incident response. Qualifications Strong observational and analytical skills Comfortable with tech interfaces and remote monitoring tools Quick decision-maker with a calm, solution-oriented mindset Willing to work in rotational shifts and handle high-alert situations. BE or equivalent. Prior experience in ATM monitoring, security operations, or helpdesk coordination is a must Remuneration Upto 2.75 Lakhs per Annum
Company Description Transact Global is a leader in end-to-end outsourcing solutions, catering to diverse industries and functions such as customer support, back-office operations, automation, and business process services. We provide tailored industry-specific solutions in healthcare, hospitality, e-commerce, manufacturing, logistics, and more. Our expertise extends to customer lifecycle management, AI-based chat and voice bots, and real-time surveillance. With a proven track record of serving prominent clients such as Britannia India, HDFC, 3M, Jockey India, and Ramaiah Hospitals, we are committed to excellence and innovation in delivering operational efficiency and superior customer experiences. Role Description This is a full-time on-site role for a Surveillance Engineer located in Bengaluru. The Surveillance Engineer will be responsible for delivering real-time surveillance solutions, monitoring systems, and ensuring the smooth functioning of technical systems. Key tasks include analyzing surveillance data, supporting system enhancements, troubleshooting, and maintaining compliance with operational standards. Collaboration with cross-functional teams to ensure seamless system engineering and monitoring processes will also form a core aspect of the role. Qualifications Strong expertise in Surveillance systems and real-time monitoring technologies Proficiency in Systems Engineering and experience with Medical Devices Solid Analytical Skills, with the ability to interpret complex data and scenarios Knowledge of MATLAB or relevant engineering software is preferred Excellent problem-solving and critical-thinking skills Bachelor's degree in Engineering, Computer Science, or a related field Previous experience in surveillance or monitoring roles is highly desirable . Comfortable working in a high-alert, rotating shift environment (24x7)
We are looking for a skilled Surveillance Engineer to join our team at Transact Global. The ideal candidate will have a strong background in surveillance systems and technologies, with excellent problem-solving skills and attention to detail. Roles and Responsibility Design, implement, and maintain surveillance systems and networks. Conduct regular security audits and risk assessments to identify vulnerabilities. Troubleshoot and resolve technical issues related to surveillance systems. Collaborate with cross-functional teams to ensure seamless integration of surveillance systems. Develop and implement incident response plans to mitigate potential threats. Ensure compliance with industry standards and regulations related to surveillance. Job Requirements Strong knowledge of surveillance systems, technologies, and protocols. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Familiarity with industry standards and regulations related to surveillance. Ability to adapt to changing priorities and deadlines.
We are a vibrant organization composed of both young and mid-career professionals. We re seeking a HR Generalist role who can build on the strong foundation of best practices we ve established, while also introducing forward-thinking strategies from across the industry. JOB DESCRIPTION Manage recruitment coordination, onboarding, and induction. Maintain hiring trackers and recruitment MIS. Handle employee grievances and support conflict resolution. Conduct HR connects, skip-level meetings, and feedback sessions. Track attendance, leaves, LOPs, and payroll inputs. Plan and execute employee engagement activities and R&R. Manage exit formalities, clearance, and exit interviews. Maintain employee files and statutory documentation. Support audits, compliance, and HR reporting. REQUIREMENT Graduate/Postgraduate in Human Resources Management 2 5 years of relevant HR Generalist experience Subscribe by punching in your email address to get regular updates about us and the Emerging Technologies. Adding Value to your Business 9 AM - 7 PM , Monday - Saturday Transact BPO Services India Pvt Ltd Call center in Bangalore Call Center in Mysore Call Center In mumbai Call Center in Pune Call Center in Hyderabad Call center in Chennai Call center in Coimbatore Call center in Raipur Call center in Hubli Call centre in Bangalore Call Centre in Mysore Call Centre In mumbai Call Centre in Pune Call Centre in Hyderabad Call centre in Chennai Call centre in Coimbatore Call centre in Raipur Call centre in Hubli BPO in Bangalore BPO in Mysore BPO In mumbai BPO in Pune BPO in Hyderabad BPO in Chennai BPO in Coimbatore BPO in Raipur BPO in Hubli BPOs in Bangalore BPOs in Mysore BPOs In mumbai BPOs in Pune BPOs in Hyderabad BPOs in Chennai BPOs in Coimbatore BPOs in Raipur BPOs in Hubli Domestic BPO in Bangalore Domestic BPO in Mysore Domestic BPO In mumbai Domestic BPO in Pune Domestic BPO in Hyderabad Domestic BPO in Chennai Domestic BPO in Coimbatore Domestic BPO in Raipur Domestic BPO in Hubli Domestic BPOs in Bangalore Domestic BPOs in Mysore Domestic BPOs In mumbai Domestic BPOs in Pune Domestic BPOs in Hyderabad Domestic BPOs in Chennai Domestic BPOs in Coimbatore Domestic BPOs in Raipur Domestic BPOs in Hubli Domestic Call center in Bangalore Domestic Call Center in Mysore Domestic Call Center In mumbai Domestic Call Center in Pune Domestic Call Center in Hyderabad Domestic Call center in Chennai Domestic Call center in Coimbatore Domestic Call center in Raipur Domestic Call center in Hubli Domestic Call centre in Bangalore Domestic Call Centre in Mysore Domestic Call Centre In mumbai Domestic Call Centre in Pune Domestic Call Centre in Hyderabad Domestic Call centre in Chennai Domestic Call centre in Coimbatore Domestic Call centre in Raipur Domestic Call centre in Hubli Keyword Analysis for Transact Global Subcontracting Business process outsourcer Bpo service provider Externalization Externalization Contracting out Subcontract work Outsource call center Companies offering bpo projects Bpo outsource Bpo projects provider Call center outsource companies Bpo outsource company Process outsource Outsource Outsourcing Company Bpo companies Bpo services Outsourcing services Outsource hr Indian bpo companies Outsource human resources Outsource job Business process outsourcer Top Indian bpo companies Bpo service provider Outsourcing Company Bpo companies Bpo services Outsource accounting Outsource human resources Business process outsourcer Outsourcing recruitment process Services Multichannel omnichannel omnichannel marketing omnichannel retailing Omnichannel salesforce Omnichannel strategy Multi-channel retailing Outbound calls Outbound call center Outbound call center services oftware development Software Development Company Web Design Company Web Development Company Industries Government outsourcing Outsourced treasury Public sector outsourcing Government data entry projects Outsource outsource Retail outsource Outsourcing in the retail industry Retail call center outsourcing Retail bpo services Retail outsourcing Medical billing outsourcing Healthcare bpo Medical bpo Medical outsource Healthcare outsourcing Medical billing outsourcing companies Healthcare bpo services Banking bpo Bank outsourcing services bank outsource agency banking process in bpo finance and accounting bpo services banking bpo services Infrastructure outsourcing Development outsource Real estate outsourcing Manufacturing outsourcing Outsourcing production Manufacturing outsourcing services Outsource the production Bpo in the education sector Higher education outsourcing Education work outsource Students database outsource Online education outsource Outsourcing in the education industry Education project outsource Schools outsourcing work
The Quality & Training Manager will be responsible for ensuring that operational delivery meets the highest standards of quality and compliance, while also driving training initiatives that enhance employee performance and client satisfaction. This role will oversee quality audits, training programs, and continuous improvement initiatives across multiple projects, ensuring consistency and excellence in service delivery. Key Responsibilities Develop and implement quality assurance frameworks, policies, and procedures across all projects. Conduct regular audits, call monitoring, and performance reviews to ensure adherence to SLAs and client expectations. Analyze quality metrics and provide actionable insights to Operations Managers and Team Leaders. Drive root cause analysis and corrective action plans for performance gaps. Ensure compliance with industry standards, client requirements, and regulatory guidelines. Design, deliver, and evaluate training programs for new hires and existing staff. Partner with Operations Managers to identify skill gaps and create targeted training interventions. Implement refresher training sessions to maintain high performance and reduce errors. Measure training effectiveness through performance improvements, feedback, and post-training assessments. Introduce innovative learning methods (e-learning, role plays, simulations) to enhance engagement. Collaborate with leadership to align quality and training initiatives with business goals. Benchmark against industry best practices to maintain competitive standards. Recommend process improvements and automation opportunities to enhance efficiency. Foster a culture of learning, accountability, and customer-centricity across teams. Desired Skills & Qualifications 7 10 years of experience in BPO quality and training, with at least 3 years in a managerial role. Strong knowledge of domestic BPO operations, SLAs, and compliance requirements. Expertise in quality frameworks (COPC, Six Sigma, ISO preferred). Proven ability to design and deliver impactful training programs. Excellent analytical, communication, and stakeholder management skills. Ability to balance strategic vision with hands-on execution. Tech-savvy, with exposure to LMS platforms, e-learning tools, and AI-driven training solutions. Reports to: Head of Operations / Director of Operations Direct Reports: Quality Analysts, Trainers Indirect Reports: Team Leaders (for training coordination) Quality scores (audit results, error rates, compliance adherence) Training effectiveness (assessment scores, performance improvement post-training) SLA adherence and client satisfaction scores Attrition reduction linked to effective training and engagement Continuous improvement initiatives implemented successfully Subscribe by punching in your email address to get regular updates about us and the Emerging Technologies. Adding Value to your Business 9 AM - 7 PM , Monday - Saturday Transact BPO Services India Pvt Ltd Call center in Bangalore Call Center in Mysore Call Center In mumbai Call Center in Pune Call Center in Hyderabad Call center in Chennai Call center in Coimbatore Call center in Raipur Call center in Hubli Call centre in Bangalore Call Centre in Mysore Call Centre In mumbai Call Centre in Pune Call Centre in Hyderabad Call centre in Chennai Call centre in Coimbatore Call centre in Raipur Call centre in Hubli BPO in Bangalore BPO in Mysore BPO In mumbai BPO in Pune BPO in Hyderabad BPO in Chennai BPO in Coimbatore BPO in Raipur BPO in Hubli BPOs in Bangalore BPOs in Mysore BPOs In mumbai BPOs in Pune BPOs in Hyderabad BPOs in Chennai BPOs in Coimbatore BPOs in Raipur BPOs in Hubli Domestic BPO in Bangalore Domestic BPO in Mysore Domestic BPO In mumbai Domestic BPO in Pune Domestic BPO in Hyderabad Domestic BPO in Chennai Domestic BPO in Coimbatore Domestic BPO in Raipur Domestic BPO in Hubli Domestic BPOs in Bangalore Domestic BPOs in Mysore Domestic BPOs In mumbai Domestic BPOs in Pune Domestic BPOs in Hyderabad Domestic BPOs in Chennai Domestic BPOs in Coimbatore Domestic BPOs in Raipur Domestic BPOs in Hubli Domestic Call center in Bangalore Domestic Call Center in Mysore Domestic Call Center In mumbai Domestic Call Center in Pune Domestic Call Center in Hyderabad Domestic Call center in Chennai Domestic Call center in Coimbatore Domestic Call center in Raipur Domestic Call center in Hubli Domestic Call centre in Bangalore Domestic Call Centre in Mysore Domestic Call Centre In mumbai Domestic Call Centre in Pune Domestic Call Centre in Hyderabad Domestic Call centre in Chennai Domestic Call centre in Coimbatore Domestic Call centre in Raipur Domestic Call centre in Hubli Keyword Analysis for Transact Global Subcontracting Business process outsourcer Bpo service provider Externalization Externalization Contracting out Subcontract work Outsource call center Companies offering bpo projects Bpo outsource Bpo projects provider Call center outsource companies Bpo outsource company Process outsource Outsource Outsourcing Company Bpo companies Bpo services Outsourcing services Outsource hr Indian bpo companies Outsource human resources Outsource job Business process outsourcer Top Indian bpo companies Bpo service provider Outsourcing Company Bpo companies Bpo services Outsource accounting Outsource human resources Business process outsourcer Outsourcing recruitment process Services Multichannel omnichannel omnichannel marketing omnichannel retailing Omnichannel salesforce Omnichannel strategy Multi-channel retailing Outbound calls Outbound call center Outbound call center services oftware development Software Development Company Web Design Company Web Development Company Industries Government outsourcing Outsourced treasury Public sector outsourcing Government data entry projects Outsource outsource Retail outsource Outsourcing in the retail industry Retail call center outsourcing Retail bpo services Retail outsourcing Medical billing outsourcing Healthcare bpo Medical bpo Medical outsource Healthcare outsourcing Medical billing outsourcing companies Healthcare bpo services Banking bpo Bank outsourcing services bank outsource agency banking process in bpo finance and accounting bpo services banking bpo services Infrastructure outsourcing Development outsource Real estate outsourcing Manufacturing outsourcing Outsourcing production Manufacturing outsourcing services Outsource the production Bpo in the education sector Higher education outsourcing Education work outsource Students database outsource Online education outsource Outsourcing in the education industry Education project outsource Schools outsourcing work
The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings. JOB DESCRIPTION Hiring, training, coaching, and leading call center representatives as they provide support for customers. Knowledge on SLA, AL ,AHT, Shrinkage, Attrition, Roaster Planning, CSAT, NPS, Quality Parameters, Abandon %, WBR, MBR, QBR, First hand Resolution, Dailers. Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees. Assisting other management team members in identifying trends and establishing call center goals. Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
A Customer Service Representative, or CSR, Will provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. JOB DESCRIPTION Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers
We are looking for a highly motivated and results-driven Sales Team Leader to lead a team of sales agents in a BPO environment. The ideal candidate will be responsible for driving sales performance, mentoring team members, and ensuring the achievement of both individual and team targets while maintaining high-quality customer service standards. KEY RESPONSIBILITIES Manage and lead a team of sales executives to meet or exceed targets and KPIs. Monitor team performance, conduct regular coaching and feedback sessions. Motivate and mentor team members to enhance productivity and performance. Track sales metrics and report on team performance to senior management. Develop and implement sales strategies and action plans to drive business results. Handle escalated customer issues and provide effective resolutions. Conduct regular training and skill development sessions to improve product knowledge and sales techniques. Coordinate with quality and operations teams to ensure compliance with processes and standards. Maintain a healthy work environment focused on teamwork and high performance. Strong leadership, motivational, and people management skills. Proficiency in CRM software and MS Office tools. Excellent communication and interpersonal abilities Proven track record of meeting or exceeding sales targets. REQUIREMENT Bachelor s degree in Business, Marketing, or a related field Minimum [2-5 years] of experience in BPO sales (voice), with at least 1 year in a leadership role. Knowledge of B2B/B2C sales processes. Target-driven with a positive, energetic attitude. Ability to work under pressure and handle dynamic situations effectively. Age between Minimum 25 and the maximum upto 35 years Salary upto 3.8LPA Subscribe by punching in your email address to get regular updates about us and the Emerging Technologies. Adding Value to your Business 9 AM - 7 PM , - Saturday Transact BPO Services India Pvt Ltd Call center in Bangalore Call Center in Mysore Call Center In mumbai Call Center in Pune Call Center in Hyderabad Call center in Chennai Call center in Coimbatore Call center in Raipur Call center in Hubli Call centre in Bangalore Call Centre in Mysore Call Centre In mumbai Call Centre in Pune Call Centre in Hyderabad Call centre in Chennai Call centre in Coimbatore Call centre in Raipur Call centre in Hubli BPO in Bangalore BPO in Mysore BPO In mumbai BPO in Pune BPO in Hyderabad BPO in Chennai BPO in Coimbatore BPO in Raipur BPO in Hubli BPOs in Bangalore BPOs in Mysore BPOs In mumbai BPOs in Pune BPOs in Hyderabad BPOs in Chennai BPOs in Coimbatore BPOs in Raipur BPOs in Hubli Domestic BPO in Bangalore Domestic BPO in Mysore Domestic BPO In mumbai Domestic BPO in Pune Domestic BPO in Hyderabad Domestic BPO in Chennai Domestic BPO in Coimbatore Domestic BPO in Raipur Domestic BPO in Hubli Domestic BPOs in Bangalore Domestic BPOs in Mysore Domestic BPOs In mumbai Domestic BPOs in Pune Domestic BPOs in Hyderabad Domestic BPOs in Chennai Domestic BPOs in Coimbatore Domestic BPOs in Raipur Domestic BPOs in Hubli Domestic Call center in Bangalore Domestic Call Center in Mysore Domestic Call Center In mumbai Domestic Call Center in Pune Domestic Call Center in Hyderabad Domestic Call center in Chennai Domestic Call center in Coimbatore Domestic Call center in Raipur Domestic Call center in Hubli Domestic Call centre in Bangalore Domestic Call Centre in Mysore Domestic Call Centre In mumbai Domestic Call Centre in Pune Domestic Call Centre in Hyderabad Domestic Call centre in Chennai Domestic Call centre in Coimbatore Domestic Call centre in Raipur Domestic Call centre in Hubli Keyword Analysis for Transact Global Subcontracting Business process outsourcer Bpo service provider Externalization Externalization Contracting out Subcontract work Outsource call center Companies offering bpo projects Bpo outsource Bpo projects provider Call center outsource companies Bpo outsource company Process outsource Outsource Outsourcing Company Bpo companies Bpo services Outsourcing services Outsource hr Indian bpo companies Outsource human resources Outsource job Business process outsourcer Top Indian bpo companies Bpo service provider Outsourcing Company Bpo companies Bpo services Outsource accounting Outsource human resources Business process outsourcer Outsourcing recruitment process Services Multichannel omnichannel omnichannel marketing omnichannel retailing Omnichannel salesforce Omnichannel strategy Multi-channel retailing Outbound calls Outbound call center Outbound call center services oftware development Software Development Company Web Design Company Web Development Company Industries Government outsourcing Outsourced treasury Public sector outsourcing Government data entry projects Outsource outsource Retail outsource Outsourcing in the retail industry Retail call center outsourcing Retail bpo services Retail outsourcing Medical billing outsourcing Healthcare bpo Medical bpo Medical outsource Healthcare outsourcing Medical billing outsourcing companies Healthcare bpo services Banking bpo Bank outsourcing services bank outsource agency banking process in bpo finance and accounting bpo services banking bpo services Infrastructure outsourcing Development outsource Real estate outsourcing Manufacturing outsourcing Outsourcing production Manufacturing outsourcing services Outsource the production Bpo in the education sector Higher education outsourcing Education work outsource Students database outsource Online education outsource Outsourcing in the education industry Education project outsource Schools outsourcing work
We are seeking a dynamic and results-driven Operations Manager to lead and oversee our BPO operations. The ideal candidate will be responsible for managing daily operations, meeting performance targets, ensuring client satisfaction, and driving continuous improvement in service delivery. KEY RESPONSIBILITIES Lead and manage end-to-end BPO operations across multiple teams/processes. Develop and implement operational strategies to meet KPIs and SLAs. Monitor performance metrics and generate reports for internal and client review. Ensure efficient workforce management including hiring, training, scheduling, and team development. Foster a high-performance culture focused on quality, customer satisfaction, and continuous improvement. Identify operational gaps and work on process enhancements to improve efficiency and productivity. Act as the primary point of contact for clients on operational matters. Handle escalations, troubleshoot issues, and provide timely resolutions. Ensure compliance with company policies, client requirements, and regulatory standards. Strong analytical and decision-making skills Client relationship management REQUIREMENT Bachelor s degree in Business Administration, Management, or a related field. MBA is a plus. Minimum [5+] years of experience in BPO operations, with at least [2+] years in a managerial role. Strong knowledge of BPO workflows (voice, inbound, outbound). Exceptional leadership, communication, and interpersonal skills. Proficiency in using CRM, WFM tools, and MS Office (Excel, PowerPoint). Experience in process improvement methodologies like Six Sigma or any certifications (preferred). Age between Minimum 25 and the maximum upto 38years Salary upto 7LPA
We are looking for an experienced and proactive Senior HR Recruiter to lead and execute the end-to-end recruitment process for BPO and corporate roles. The ideal candidate will bring strategic insight into hiring, manage a team of recruiters, and ensure timely and quality hiring to meet business needs. Key Responsibilities Lead and manage the end-to-end recruitment cycle for multiple business verticals. Work closely with business heads and hiring managers to understand manpower requirements. Develop and implement effective sourcing strategies for bulk and niche hiring. Conduct screening, shortlisting, and interview coordination for candidates. Mentor and guide junior recruiters to achieve hiring targets. Manage walk-in drives, campus recruitment, and mass hiring campaigns. Negotiate offers and manage candidate onboarding in coordination with HR operations. Track and report recruitment metrics TAT, offer-to-join ratio, and source effectiveness. Maintain a strong talent pipeline to ensure timely closures. Collaborate with management on workforce planning and employer branding initiatives. Requirements: Graduate or Postgraduate degree 3 6 years of experience in recruitment, with at least 2 years in BPO or bulk hiring. Proven experience in handling high-volume recruitment and team coordination. Strong knowledge of job portals, sourcing tools, and recruitment analytics. Excellent communication, stakeholder management, and leadership skills. Ability to thrive in a target-driven and fast-paced environment. Looking for immediate joiners.
Track machine uptime, power/network status, and unusual behavior. Coordinate with field teams for on-ground verification and issue resolution. Maintain detailed logs of incidents, escalations, and interventions. Ensure timely alerts and follow-ups for hardware, network, or security anomalies. Support preventive maintenance schedules and reporting. QUALIFICATIONS Strong observational and analytical skills Comfortable with tech interfaces and remote monitoring tools Quick decision-maker with a calm, solution-oriented mindset Willing to work in rotational shifts and handle high-alert situations. BE or equivalent. Prior experience in ATM monitoring, security operations, or helpdesk coordination is a plus. Subscribe by punching in your email address to get regular updates about us and the Emerging Technologies. Adding Value to your Business 9 AM - 7 PM , - Saturday Transact BPO Services India Pvt Ltd