JOB SUMMARY We are seeking an experienced and strategic Senior Operations Manager to lead and oversee large-scale BPO operations. This role requires a high-performing individual who can drive operational excellence, manage multiple teams or projects, ensure client satisfaction, and align operations with business objectives. KEY RESPONSIBILITIES Lead end-to-end delivery of BPO operations across multiple functions voice Develop and execute strategic plans to ensure operational efficiency, service excellence, and profitability. Manage a team of Operations Managers, Team Leaders, and support staff. Ensure adherence to SLAs, KPIs, and client expectations through continuous performance monitoring. Drive process improvements, automation initiatives, and cost optimization efforts. Serve as the primary escalation point for client concerns, ensuring prompt and effective resolutions. Collaborate with clients and internal stakeholders to understand goals and deliver superior service outcomes. Analyze performance data, identify trends, and implement data-driven improvements. Oversee hiring, training, and development of operations personnel in line with growth plans. Ensure compliance with organizational policies, industry regulations, and client-specific standards. REQUIREMENT Bachelor’s degree in Business, Management, or a related field (MBA preferred). Minimum of 8+ years in BPO operations, with at least 3-4 years in a senior leadership or multi-team management role. Deep understanding of BPO operations (domestic/international, voice,inbound/outbound). Strong analytical, organizational, and decision-making skills. Exceptional client relationship management and stakeholder communication abilities. Proficiency in reporting tools, workforce management, and CRM systems. Familiarity with Six Sigma, Lean, or other process improvement methodologies (certification preferred). Age between Minimum 35 and the maximum upto 45 years Salary upto 12LPA

JOB SUMMARY We are looking for a highly motivated and results-driven Sales Team Leader to lead a team of sales agents in a BPO environment. The ideal candidate will be responsible for driving sales performance, mentoring team members, and ensuring the achievement of both individual and team targets while maintaining high-quality customer service standards. KEY RESPONSIBILITIES Manage and lead a team of sales executives to meet or exceed targets and KPIs. Monitor team performance, conduct regular coaching and feedback sessions. Motivate and mentor team members to enhance productivity and performance. Track sales metrics and report on team performance to senior management. Develop and implement sales strategies and action plans to drive business results. Handle escalated customer issues and provide effective resolutions. Conduct regular training and skill development sessions to improve product knowledge and sales techniques. Coordinate with quality and operations teams to ensure compliance with processes and standards. Maintain a healthy work environment focused on teamwork and high performance. Strong leadership, motivational, and people management skills. Proficiency in CRM software and MS Office tools. Excellent communication and interpersonal abilities Proven track record of meeting or exceeding sales targets. REQUIREMENT Bachelor’s degree in Business, Marketing, or a related field Minimum [2-5 years] of experience in BPO sales (voice), with at least 1 year in a leadership role. Knowledge of B2B/B2C sales processes. Target-driven with a positive, energetic attitude. Ability to work under pressure and handle dynamic situations effectively. Age between Minimum 25 and the maximum upto 35 years Salary upto 3.8LPA

Location: Bangalore Experience: 2 to 5 Years Industry: BPM- Business Process Management Company ABOUT CSR We are a vibrant organization composed of both young and mid-career professionals. We’re seeking a HR Generalist role who can build on the strong foundation of best practices we’ve established, while also introducing forward-thinking strategies from across the industry. JOB DESCRIPTION Manage recruitment coordination, onboarding, and induction. Maintain hiring trackers and recruitment MIS. Handle employee grievances and support conflict resolution. Conduct HR connects, skip-level meetings, and feedback sessions. Track attendance, leaves, LOPs, and payroll inputs. Plan and execute employee engagement activities and R&R. Manage exit formalities, clearance, and exit interviews. Maintain employee files and statutory documentation. Support audits, compliance, and HR reporting. REQUIREMENT Graduate/Postgraduate in Human Resources Management 2–5 years of relevant HR Generalist experience