Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Transact Global
>
Asst. Manager / Manager - Operation

Asst. Manager / Manager - Operation

Transact Global

5 - 10 years

20 - 25 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

bpo business process outbound medical billing web development healthcare customer service troubleshooting data entry salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

JOB DESCRIPTION

Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Knowledge on SLA, AL ,AHT, Shrinkage, Attrition, Roaster Planning, CSAT, NPS, Quality Parameters, Abandon %, WBR, MBR, QBR, First hand Resolution, Dailers. Answering representatives questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

More Jobs at Transact Global

Senior Operation Manager

Bengaluru

8.0 - 8.0 yrs

INR 12 - 12 Lacs

Team Leader - Sales

Bengaluru

2.0 - 5.0 yrs

INR 3 - 3 Lacs

HR Generalist

Bengaluru

2.0 - 5.0 yrs

INR 2 - 5 Lacs

TeleSales Executive

Bengaluru, Yeshwanthpur

Experience: Not specified

INR 3 - 8 Lacs

Trainers

karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Transact Global

Outsourcing and Offshoring Consulting

Bangalore Hyderabad

Login to

Please Verify Your Phone or Email

Confirm Action

Asst. Manager / Manager - Operation