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Transact Global
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Ctomer Service Representative

Ctomer Service Representative

Transact Global

18 - 23 years

|

2 - 3 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

bpo business process outbound bengali medical billing web development healthcare customer service data entry salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Customer Service Representative, or CSR, Will provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

JOB DESCRIPTION

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers

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Transact Global

Outsourcing and Offshoring Consulting

Bangalore Hyderabad

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